Global IT outage affecting Microsoft after issue with CrowdStrike software update

JOE BIDEN'S CAMPAIGN INSISTS HE'S IN THE RACE DESPITE MOUNTING CALLS TO EXIT. >>> WE BEGIN WITH AND UP DATE ON A GLOBAL I.T. OUTAGE CRIPPLING COMPUTER SYSTEMS AROUND THE WORLD. >> THIS STEMMED FROM A SYSTEM UPDATE BY CROWDSTRIKE . MANY OF YOU MAY HAVE WOKEN TO THIS BLUE SCREEN ON YOUR LAPTOP. FORCED THOUSANDS OF PLANES TO A GROUND STOP CREATING MASSIVE LINES AND DELAYS AT TRAIN STATIONS . >> WE HAVE COVERAGE FROM O'HARE AND THE UNIVERSITY OF CHICAGO MEDICAL CENTER . WE BEGIN WITH MARISSA PERLMAN. >> Reporter: GOOD MORNING. AIRLINES, BANKS AND NOW WE ARE TALKING ABOUT HOSPITAL SYSTEMS. WE SPOKE WITH THE PATIENT WHO SAYS SHE'S NOT BEEN SEEN BUT IS BEEN HERE SINCE LAST NIGHT TRYING TO SEE HER DOCTOR. MANY PATIENTS HAVE BEEN DELAYED BECAUSE OF THIS SYSTEMWIDE OUTAGE. WE DID RECEIVE A STATEMENT FROM CHICAGO MEDICINE ABOUT HOW THEY HAVE BEEN IMPACTED BY THIS BIG THEY TELL US THE MOST CRITICAL, CLINICAL AND OPERATIONAL SYSTEMS ARE NOW BACK ONLINE. WE HEARD FROM A SOURCE WHO WORKS AT CHRIST HOSPITAL THEY HAVE BEEN WORKING WITH PAPER CHARTS OVERNIGHT INTO THE MORNING . AS OF NOW, STAFF ARE SEEING PATIENTS AND SURGERIES ARE STILL ON . THIS MESSAGE IS POPPING UP ON COMPUTERS AND AIRPORT SCREENS AROUND THE WORLD , EVEN OUR OWN NEWSROOM. IT'S BEING CALLED THE BLUE SCREEN OF DEATH. HERE'S WHAT HAPPENED . THE OUTAGE APPEARS TO COME AT LEAST PARTLY FROM A SOFTWARE UPDATE FROM MICROSOFT WINDOWS OPERATING SYSTEM ISSUED BY THE COMPANY YOU MENTIONED, CROWDSTRIKE THIS IS A WIDELY USED CYBER SECURITY FIRM . THE CEO OF THAT COMPANY SAID THE I.T. ISSUE CAUSING THE OUTAGE HAS BEEN IDENTIFIED . IN A STATEMENT THE COMPANY CEO SAYS IN PART, THE ISSUE STEMS FROM A DEFECT FOUND IN A SINGLE CONTENT UPDATE FOR WINDOWS HOSTS AND AFFIX HAS BEEN DEPLOYED . HE GOES ON TO SAY THIS IS NOT BECAUSE OF A CYBER SECURITY INCIDENT OR ATTACK. MICROSOFT SAID IT'S TAKING MITIGATION ACTIONS AFTER SERVICE ISSUES AND THEY ANTICIPATE A RESOLUTION FORTHCOMING . IF YOU HAVE MICROSOFT AT YOUR PLACE OF WORK OR AT YOUR HOME AND THE VIRUS SCANNING PROGRAM CROWDSTRIKE, YOU WOULD BE IMPACTED IF YOUR COMPUTERS WERE ON DURING THE UPDATE . IF YOUR COMPUTERS WERE NOT ON, YOU WOULD NOT HAVE GOTTEN THAT UPDATE . IT'S NOT EASY EXACTLY TO SAY WHAT TO DO NEXT IN THIS SITUATION. WHILE THERE IS A WORKAROUND, IT'S NOT REALLY SCALABLE AS IT WOULD NEED TO BE APPLIED MANUALLY SYSTEM BY SYSTEM AND TO BIG COMPANIES AND HOSPITAL SYSTEMS, THIS WOULD MEAN IT COULD TAKE HOURS TO GET BACK UP AND RUNNING. WE'VE TALKED AIRLINES AND HOSPITALS AND BUSINESSES . WE KNOW THE DMV COULD BE IMPACTED BY THIS. THEY ARE ASKING IF YOU NEED TO MAKE AN APPOINTMENT TO CALL THEM FIRST. THERE IS A NUMBER ON YOUR SCREEN TO MAKE AN APPOINTMENT IF YOU NEED TO HEAD TO THE DMV TODAY. MARISSA PERLMAN, CBS NEWS CHICAGO. >>> MUGO ODIGWE IS LIVE AT O'HARE WITH A LOOK AT THE SITUATION THERE . >> Reporter: GOOD MORNING. WE ARE AT UNITED TERMINAL ONE AND AFTER MANY HOURS FILLED WITH DELAY AFTER DELAY AND CANCELLATIONS, IT DOES SEEM LIKE THINGS ARE GETTING BACK TO NORMAL AND THE ONE SIGN THAT SHOWS THAT ARE THOSE BOARDS THAT SHOW YOUR DEPARTURE OR ARRIVALS. EARLIER THIS MORNING WAS A BLUE SCREEN. NOW SOME OF THEM ARE SHOWING THE NEEDED INFORMATION ABOUT YOUR GAIT AND WHAT TIME YOUR FLIGHT WILL HEAD OUT THAT WE HAVE REACHED OUT TO UNITED AND ARE WAITING FOR THEM TO CONFIRM WHAT WE SEE HERE AT THE AIRPORT. AS YOU CAN IMAGINE IT'S BEEN A VERY , VERY BUSY AND UNFORTUNATE DAY FOR MANY PEOPLE TRAVELING THIS MORNING AS PLANES WERE HELD AT THEIR DEPARTURE AIRPORTS BECAUSE OF THE OUTAGE , AFFECTING UNITED COMPUTER SYSTEMS . A SPOKESPERSON FOR THE AIRLINE TOLD US PEOPLE SHOULD EXPECT SCHEDULE DISRUPTION THROUGH THE DAY, BUT THEY ARE OFFERING WAIVERS TO CUSTOMERS WHO WISH TO CHANGE THEIR TRAVEL PLANS. WE ALSO REACHED OUT TO AMERICAN AIRLINES THIS MORNING THEY TELL US A TECHNICAL ISSUE WITH THE VENDOR DID AFFECT THEM BUT THEY WERE ABLE TO RE-ESTABLISH OPERATIONS AROUND 6:00 THIS MORNING . MANY TRAVELERS FELT THE IMPACT OF THE OUTAGE. WE SPOKE TO ONE FAMILY VISITING THE U.S. FROM FRANCE . THEY ARE IN CHICAGO AND HEADING TO WASHINGTON, D.C. TODAY FOR A FEW DAYS BEFORE GOING HOME TO FRANCE BUT NOW THAT FLIGHT TO D.C. HAS BEEN CANCELED ENTIRELY. >> WE ARE NOT EVEN SURE TO GET ON THE NEXT FLIGHT BECAUSE WE HAVE COMPANY TICKETS SO WE ARE ON STANDBY. SO, WE ARE JUST WAITING. >> Reporter: ONE OF OUR PRODUCERS AT CBS NEWS CHICAGO HAD A FLIGHT THIS MORNING HEADING TO NEW YORK CITY. SHE GOT HERE AROUND 6:00 IN THE MORNING AND SHE WAS DELAYED 30 MINUTES HERE AND THERE. 35 MINUTES ANOTHER HOUR AND FINALLY AFTER 10:00 THIS MORNING SHE GOT TO BARTER FLIGHT. IT'S BEEN A HECTIC DAY. IT'S BEEN BUSY AND UNCERTAIN FROM MANY FOR THOSE HEADING TO THE AIRPORT RIGHT NOW, MAKE SURE YOU CHECK YOUR AIRLINE APP. MAKE SURE YOU ARE CHECKING TO SEE IF THE FLIGHT IS DELAYED, CANCELED OR UNTIMED BECAUSE YOU NEVER KNOW. THINGS ARE STILL UNCERTAIN RIGHT NOW. MUGO ODIGWE, CBS NEWS CHICAGO. >> GREAT ADVICE. THANK YOU. >>> NOW TO THE WORLDWIDE IMPACT . THE OUTAGE LEFT TRAVELERS STANDING IN LONG LINES AT AIRPORTS ACROSS INDIA. THIS WAS THE SCENE AT THE NEW DELHI AIRPORT. DIGITAL CHECK-IN PROCEDURES ARE STILL OFF-LINE AND AIRLINES ARE USING THE OLD SLOW PROCESS OF MAKING BOARDING PASSES BY HAND. BACK IN THE STATES, THIS IS A BACKUP OF SEMI TRUCKS AT THE PORT OF LOS ANGELES. DOZENS WAITING HOURS TO GET ACCESS TO LOAD