Microsoft outage causing issues with multiple services

New York px1 Microsoft has identified the cause of an outage that impacted Microsoft 365 Services Thursday morning representatives for the company said in a social media post around 9:00 a.m. over 23,000 people had reported issues with Microsoft 365 to down detector the issue impacted Outlook teams cloud services EX change server Skype for business server SharePoint and more according to down detector about 75% of the issues reported were related to Outlook we're investigating an issue where users may be unable to access multiple Microsoft 365 services please look for Mo 888,246 in the admin Center for more details and further updates a representative of Microsoft 365 wrote in a post we're reviewing Network Telemetry and recent changes to our networking infrastructure additionally we're working with a third-party ISP to understand the underlying CA in a later post representatives for the company said that a change in a third-party internet service provider caused the outage the ISP has reverted the change and we're now seeing signs of recovery according to the post from Microsoft 365 the outage comes after issues with crowd strike in July whose network update caused disruptions with Microsoft Windows operating systems as well as major companies and airports Dominique Jack is a digital content producer from Brooklyn with more than 5 years of experience covering news she joined Pix 11 in 2020 4 more of her work can be found here Microsoft said customers who use AT&T to connect to its services are seeing their access restored after the Telecommunications Company rolled back a change to its Network Microsoft said that beginning shortly before 8:00 a.m. New York time on Thursday users of the Azure cloud computing Network and Microsoft 365 products might be unable to access their services through AT&T's network notices posted to Microsoft status Health Pages said the issue appeared to be caused by a change AT&T made once the Telecom company reverted the update at 9:14 a.m. we started to see signs of recovery mitigating the issue Microsoft said AT&T didn't immediately respond to a request for comment Microsoft experienced an Azure outage in July that was triggered by a distributed denial of service Cyber attack during that incident an error in Microsoft's automated protection mechanisms worsen the impact rather than mitigating it the company said weeks earlier some 8 million computers running on the Windows operating system crashed after the cyber security firm crowd strike released a flawed software update