Episode 023: Tim Boyle From Whip Around

welcome to the fleet success show a podcast dedicated to talking about the fundamentals standards and best practices that Empower today's fleets to achieve Fleet success let's get into the show hey hey hey welcome to the fleet success show the place where you learn how fleets can succeed I'm Jeff Jenkins I'm your host today I'm actually going solo and if you're lucky enough you'll be able to see the of me so you can just stare at me the whole time which is is a treat for everybody right I know me especially cuz I can look at myself but today we've got a really special guest I'm really excited about this conversation right so this is a company that's based in New Zealand and my guest Mr Tim Bole he has the coolest accent that we've had on this show and that we will probably ever have on this show so welcome Tim glad to have you absolute pleasure to be here and now you've made me hugely self-conscious about my accent put on that that half American sort of uh accent that I put on as soon as I jump off a plane in the US right well I tell you what you know when when we grow up as Kids In America especially like on the west coast where we don't really have a huge accent there's always those countries where you're like man I wish I had an accent from there and there and New Zealand Australia it's always number one out of everybody I've ever talked to so I wouldn't feel self-conscious at all you just rock that yeah it is a bit of a a complex that I've developed spending so much time in the US over the last couple of years and there's certain pieces of vocabulary that I need to sort of switch as soon as I get off the plane as well um I still get looks from our team up in the US when I say things and and they have absolutely no idea what I'm talking about so bear with me if I'm using some words that don't make a lot of sense and feel free to pull me up on that well I don't think we'll have that problem but I do have a question just so everyone knows what is the one term or word that you use in New Zealand that means something totally different here in the US that people get confused uh well one this definitely happens at the airport when I get off the plane we call a trunk a boot okay and it's quite an English term you might have heard of it but uh as soon as I walk out to the taxi stand at a airport I'm I say to the the driver can I put my suitcase in your boot and he looks at me with a very very odd look until I correct myself and say I mean your trunk so um that's something that has definitely uh definitely Tri me up a little bit over the years yeah I it doesn't surprise me at all if you ask me if you put something in my boot I'd look at you a little odd too so all right well your company whip around can you kind of like give us just an overview of whip around so um just explain what it does but we also are interested in why you why you started this company and you know why you thought there was a need in the marketplace for your product absolutely whip around um in essence is a fleet inspection and maintenance management platform form but I guess where we really focus um the core of our product is around inspections and uh where we started life was obviously down here in New Zealand and Australia and this part of the world um we noticed the increasing amount of compliance that trucking companies in particular were having to uh keep up with in the face of everchanging regulations there was a big wave in both New Zealand and Australia around workplace safety and legisl around that and in the dealings that we were having with trucking companies you know this high volume low margin environment the the compliance side of things was um was really starting to slow them down and where we knew technology could step in um I guess led us to the American market and and with dvir regulations and and everything that the FMCSA is sort of um you know governing in terms of carriers we knew that the that we were setting out to solve down here in this part of the world was far more obvious for um the industry up in the US and that's really where we started focusing um our software and our product to cater for that that problem right from DV um and that inspection piece uh right through to how defects and and issues and Reporting and Audits and all of that sort of thing for compliance was managed okay so the regulations obviously are different by for the different countries the US is probably a lot more stringent when it comes to Driver's hours obviously with the elds the electronic logging mandates that have come through so H how do you when you have your product right how do you go ahead and how do you fine-tune it for the different regul regulations based on the country or even the state or provinces that you operate in well I guess one of the key um elements of whip around is that we're fully customizable platform and you know uh 97% of our customers are in North America so we're we're sort of very much focused on what um what the rules and regulations for North America are um and there is you know workflows and and sort of intelligence built into our platform that speaks specifically to that but the custom nature of for example our form Builder allows for not only uh the inspection process for drivers or or equipment operators to be tailored to that particular asset um or a particular process we have um a lot of customers in the construction industry for example who are using the opportunity they have with their drivers having the whip around app to also start layering in some customized processes around job site safety Audits and more oer related processes that aren't necessarily linked directly to an asset so our team is is is really clever in the way that we can sort of Leverage The customized nature of our form Builder and our workflows and our platform to speak to different um points in driver's days or or different configuration ations for businesses depending on whether it's for a for a binary DV process um which which we sort of predominantly start our conversation with our customers with or whether it's something a little bit more bespoke for um oil services or or pipelines or or something that's a little bit out of the box when it comes to um safety or compliance yeah so you you said construction is one of like the major industries that you're in and I'm sure that you are in a lot of different Industries just with the nature of of what you have as far as your product is concerned in the DVS so I'm I'm curious like what kind of feedback do you get when it comes to that so let me tell you where I'm coming from because in trucking right we've obviously have the same mandate that you've got to have with the with the DVS and I bet you less than 80% of any every truck driver actually does a walk around when it comes to doing their daily inspection it just doesn't happen well I mean we would get on guys all the time I mean they get pulled over for a roadside inspection and and you know their their tires are showing wires on one of them or their brakes are down or whatever they should have caught on their their daily walk around they didn't because they don't do it right so kind of how do you how do you talk to these people you're selling to about how you get your uh your drivers whether it be in a pickup truck a big rig whatever it may be how do you get them to do that daily inspection and what's really the motivation behind that I I think that's a it's a great point and it's sort of at the heart of how whop Brown sets itself apart from you know certainly a lot of the dvir compliance add-ons for the ELD Market which are really sort of tap and accept um vehicle condition with that customized nature of what we do and where we really uh find a home in what is a a really saturated Market in the sense of Transport technology is becoming an absolute specialist and what we do and that kind of Niche player in in inspections and really championing that Above All Else I think is how we manage to have really productive conversations and show value to our customers one of the things that that we have focused on over the years in the way that we build our product for this exact reason is um little features within our form Builder that give uh give our Fleet managers or or other users within the platform the ability to customize forms that Force things like photos so a real life example of that a lot of our customers would use our form Builder to force a photo of one side of a vehicle the rear of a vehicle the other side of it potentially the windscreen tires and the operator when they're using our app can't skip past those or just flag them they're actually forced to take a photo and what we've found is that um having the the sort of forced nature of that component of the inspection means that drivers if they are that way inclined aren't able to sort of sit in the cab and pencil whip even a digital inspection because they're having to to get out and take pictures of things that that can't be um that can't be faked and that really starts once you get the drivers out of the cab and you've incentivized them to to go and inspect a vehicle or or a piece of Machinery uh and they're going to have that kind of digital accountability about where they did it when they did it the photos to prove that they were at certain sort of points in the inspection not only is the the fleet manager or the mechanic or or the the stakeholder who wants that information going to get much richer detail but you're actually getting the hardest hurdle of that driver out of the cab and they're more likely to conduct a thorough inspection along the lines of what's been requested than if they're given the opportunity to just sit in the cab and pencil whip things away so by us really focusing on where we Champion uh you know that inspection as the the start of a a safe process for vehicle maintenance but over and above even the vehicle maintenance just of of driver well-being of driver safety we have a huge amount of customers using us to add on additional assets and equipment and processes even around that vehicle that include things like marketing collateral or or promotional banners if if it's landscaping companies that are going out to do yard work um payment terminals in cab different tools and equipment so we we really believe that the inspection component uh of a driver's day is a a huge opportunity to not only just meet your vehicle compliance needs under the eyes of the law but really build a safety culture within your your workplace and sort of set your employees up for a much better productive day ahead um eliminating a lot of those errors that can happen certainly via paper based processes if you have them in place at all yeah so what's interesting is you know these drivers that neglect to do these DVRs every day they'll get out on the road and they'll break down and they you know they'll waste four five 6 hours waiting for roadside service to come across or they're put out of service by the do or whatever their case may be and and they don't recognize that that 15 minutes they could have spent walking around and recognizing those problems um was going to save them all this hassle down the road which is amazing to me because of how often it's neglected now one of the things that you said was about incentivizing drivers to go ahead and to do their DV every single day I'm curious like have you heard of things that your clients are doing to incentivize is there like something specific that you know anybody that's listening that is like okay well I think it's a good idea we should incentivize people to go ahead and make sure they're doing this what what are some of those things that maybe you've heard we've heard some really creative ways that our our customers have done this and and our software provides leaderboards within the dashboard that are a very quick and easy way for management to ascertain who's done their inspections who hasn't we obviously have sort of exception reporting functionality in there that really points to compliance risk but it is a good tool to be able to to reflect back very quickly and easily at which drivers or operators have or haven't done the required inspections and I guess that gives the ability to to management to incentivize them in any way that they see fit um it's the old carrot or the whip kind of analogy and and we see both ends of that scale where businesses put compliance um and and there safety posture really at the Forefront of their their work culture and they're incentivizing through bonuses whether that's sort of you know weekly monthly kind of spur bonuses for top performers or or purely just meeting compliance requirements we've seen other companies usually larger larger companies um where their actual annual bonuses are tied to year-long compliance with processes like dvir um and where wh Brown's been able to come in and help them with that where the majority of our customers have really transitioned from from paper sheet um and paper based processes is that they have that information readily available to be able to very quickly and easily pull up a list stick it in the lunchroom and say hey um Jimmy you're at the top of the list well done here's here's a a um a Dunkin Donuts voucher or or your annual bonus um and then you know Pete might be sitting at the bottom there and he hasn't done half his inspections for the month um and I think when you bring that into a forum that's really public it starts incentivizing better Behavior because uh no doubt getting in some Industries it's it's better or worse but getting drivers to buy into new technology is a really significant process in the long-term success of of a business like ours we need um we need to be able to show value to different stakeholders but unless the drivers are using our platform they're submitting inspections the thoroughly doing inspections and using it as it was designed to um the downstream effects of that you know don't have as as greater impact so we're absolutely obsessed with how we can incentivize drivers by building really simple software by making the the feedback loop of that information and issues that they identify as part of vehicle maintenance and safety are actually getting addressed and I think that's something that's really important to drivers is it's not just about being told to do something they buy into to our product because it it gives them a forum to be able to identify issues that are happening without getting lost in a stack of paper at the at the back office without that communication Loop coming back to them without them getting back in a in a vehicle the next day and having really clear visibility about whether that's safe to drive whether they're going to be caught up in an incident or violations um that's really where technology can not only provide value to to the the business owner to the fleet manager safety directors and those sort of stakeholders but really adds value to the drivers as well and I think that is a self sort of incentive vising process that that once drivers buy into that then it's a self-fulfilling prophecy that they're getting more out of the platform as well over and above a voucher or a bonus or whatever it might be right no I'd agree with you I am curious though you mentioned Dunkin Donuts what's your go-to donut from Duncan I just gotta ask well I actually probably couldn't tell you because I'm not I I generally try and stay as healthy as I possibly can when I get to the US which never happens because the food's just so Sensational that um you know if I had to go a a cheeseburger or a chicken sandwich then I'd probably go that over a Dunkin Donut so I don't know if I've got a go to to be honest all right well you mentioned Dunkin Donuts my favorite doughnut ever is the chocolate cake Donut from Dunkin Donuts little glaze on the top of it fantastic so totally off point but you got me thinking about Donuts so yeah fantastic well we uh we do see and and Dunkin Donuts did sort of um turn a light bulb onto my head because there are platforms out there um and it's certainly something that we're considering in in due course there's a whole sort of emerging scene of of rewards as a service or Rass as they're calling it and it is this integration to incentivize not just um unique to the the transport industry but any any user-driven kind of Technology where you're trying to reward Behavior or whatever it might be you can plug in these uh platforms that that enable uh you to reward good behavior or usage or whatever it might be and it is the likes of Starbucks and Dunkin Donuts and things where $5 $10 vouches are kind of quickly distributed amongst people that have so it's a I think it's a great concept and um and hence why I sort of bought up Dunkin Donuts because I've seen it used very effectively before so is that something you guys are thinking about doing yeah look I I believe it is it's certainly on our road map there's always a million things on our road map we talk to as many customers as we can every day and every week to sort of find out where we can add more value value and eliminate problems in their day-to-day beyond what we currently do uh and so we balance that with where we think we should be going what our customers are telling us what the industry is telling us what the data is telling us um but that that kind of driver incentivize or user incentivized U strategy to try and build engagement on our platform is always really um close to the top of that list if not at the top of that list and so things like rewarding users for engagement on our platform is is all always going to be something that we're considering to help our our absolute Champion who's generally the fleet manager or safety director or business owner get the absolute most value out of what we do which is delivering them a seamless way to connect uh inspection data defix right through the management and then even further when we integrate with the likes of RTA to be able to take what we do sort of at that collection port a point and and middle management where where the defect sits into something that's that's deep ER and and more deliberate and complex um such as what RTA do and and Integrations um are a big part of where we want to heat as well yeah that's I mean it's a great idea so I'm gonna I'm gonna flip the script a little bit so we you know this is the fleet success podcast and we've gone through our our second through our fifth episodes we're about the pillars that we say are about Fleet success so I I want to address each one of those individual pillars and I want to ask you um how you feel a dvir fits in with that pillar right so it may surprise you if you don't know what the pillars are which most likely you don't right so this is going to get you off the cuff so I guess we're going to get some raw answers here um but the first one is stakeholder satisfaction right and so we classify stakeholders is pretty much anybody that's affected right by that Fleet Management System the driver the mechanics the motoring public right so how how is a DV going to benefit really you know and and create that stakeholder satisfaction which you mentioned stakeholders I think three times in in in your previous comments well we look at it a couple of different ways and DV is a core component of of what we do but we really a lot of our customers the way we talk about it we talk about whip rounds and our customers came up with that not us and they say well I've had my drivers do their whip round today um or these guys are doing their whip rounds where they they started using that terminology and where that's really come from is that the way we view the world when it comes to uh dvir is slightly broader the output certainly is a dvir and uh you can have that reporting you have record retention when it comes to compliance or audits or whatever it might be the DV process is there we and we we have that nailed and compliant and and the review the signatures and all of that but when it comes to stakeholder value um where we offer something over and above just DV is when we start incorporating other elements into our inspection flow our whip round flow that are relevant to people just beyond the the fleet department or or Fleet Management or safety and we have different components within our forms that relate to driver well-being to HR um we have really Fringe use cases around people submitting leave requests and things using our form during covid we had a set of questions that was um could be dropped into different in into different inspection flows that asked the driver how they were Fe whether they had symptoms that would then alert the HR Personnel in a business that there were some early indicators that someone may not need to come to the workspace or may may have Co or may be feeling unwell we have different components around processes I touched on with OSHA we have uh different items in our cards that relate to things completely unrelated to to vehicles for example and so all of these different things can be connected to different stakeholders within the business and we know that we can build on that that that concept um even further and the dvir as it's affectionately known and written into the law to us is actually a broader opportunity to capture a lot of information and to prepare the driver or the operator for um their shift if they're doing a reviewing inspection a pre-trip in the morning or whether it's that end of shift dvir that sets that vehicle and that process up for the following day so we think share uh stakeholder value is pretty wide ranging and and the way that we configure forms for people is beyond just DV the DV is really the the moment that's written into the law that these inspections should take place what happens and what is collected in that process is sort of up to the carrier and their needs and then whoever within their organization needs visibility on the outcome of those questions or or those photos or or that data um we can give them the value of that really quickly and instantaneously through our digital platform okay well good it I was actually going to ask you at the end of our conversation how the name whip around came out to be but you like just answered it right there so I've never heard that term that that the driver is doing a quick whoop around of vehicle so that's very and I've got to give my co-founder James the credit for that one probably I'm not going to lie there was probably 99 other names that that were being thrashed around when we were conceptualizing uh what what we were going to do with the software and I can still see him now standing in a car park in a moment of frustrated frustration circling his arms around going you know what is this that we're we're asking people to do what is it they're just they're whipping around this vehicle that they're doing an inspection and and we just looked at each other and whether it was a moment of exhaustion we couldn't be bothered thinking anymore or whether the penny had dropped but whiper around really has stuck and the fact our customers are referring to their inspection process now as whip rounds I'm not going to lie it is a kind of unusual name and I think that helps us in some cases because uh people don't forget it or they question it or they think about it for a couple of seconds which may make us a little bit more memorable but um we're stuck with it now anyway and I have to say we do love it yeah it's fantastic I agree so our second pillar is intentional culture so intentional culture is a clear defined culture right it's not something that's accidental it's something you live up to so when it comes to a dvir right how is that relat when we talk about these fleets and the culture that they're setting for their people we we we love intentional culture we have it internally here at whip around um if you can probably see on the wall behind me the values that we have and so we have a very um intentional culture framework here at whon that we sort of live and die by uh and we think that the values that we have have a real residents not just for us internally as a team but they also have a really significant kind of impact on our customers um and so we do try and carry that thinking across into the way that we deal with our customers and the way that our technology helps them and at the bottom sort of layer of that is we absolutely believe that to be able to iterate and measure and monitor and and put in place a framework to drive intentional culture you need to be able to to track it and measure it and so having a digital framework to be able to do that like wh you can customize the processes and the way that you want things to happen when it comes to safety when and in transport safety is a huge component of culture um there are other layers of that over and above obviously which are important to to service and and to customer experience and things but safety has to sit at a foundational level for for transport to be successful and to be able to to put uh processes in place and have the ability for drivers to follow them how you intend for that to happen in a particular order to be able to have confidence that things have been done at a particular time at a particular location in a particular way that the outcome of that process is then with the correct people whether it's um dispatch or or the people that make decisions on on whether Vehicles need to be out of service or the timeliness of repairs and then to be able to go back and reflect on all of those things uh at moments in time we do a lot of work um with our transport Consultants on the Safety Management cycle and where our software can help carriers sort of deploy monitor measure and reflect on their Safety Management cycle which is quite a holistic kind of view of how um how many businesses should should map out their safety culture um and one of the key pillars of that is being able to go back and reflect if you if you have um that that high standard of performance and of safety and of compliance then when something does inevitably go wrong and and often these things um you know happen for for reasons that are sort of unforeseen you can go back and eventually see the chain of responsibility as to how that happened who was responsible did you have the right process in place how are you going to rectify that in a way that it it will diminish the chances of it happening again and um that's where I think the intentional culture piece is is very outward in using a platform like whip around because having an inspection process in a defined way that is accountable and and measurable uh is the only way I think you're going to be able to keep iterating changes to it to improve it to stick things up in the lunchroom to say we are we are paying attention to this this is important to us um and everyone kind of buys into it from there whether it's again back into that incentivization kind of strategy where you're giving people a bit of a a carrot to play by the rules or just making it continuous and repetition is a huge part of intentional culture as well and and by forcing a a piece in every day that a is certainly prescribed by the law when it comes to DV but using that opportunity to then layer in a couple of other things that can point to to culture we have um a a lot of limousine companies and passenger companies that use whip around and and some of them are not bound by DV regulations they are you know depending on the threshold and size and distance and things Bound by other other FMCSA rules and rigs but we have some of them using that pre-trip inspection or end of trip trip inspection to get their drivers to take a selfie of whether they're looking presentable whether their ties clean taking pictures of their shoes because to them it's less the compliance side of things that's really important it's the customer experience they want the repeat business they know that their customers want clean cars smart looking drivers um and all of those things can add up and and you can lose customers very quickly if you're not doing that so that's sort of where intentional culture comes in is is leveraging a technology to make it make it constant make it repeatable and and measurable I guess yeah so uh I mean that's that's actually fantastic right is that it is used to help enhance those companies culture you know making sure that that compliance um is actually setting root so I I love that I love that additional uh Little Nugget I guess that your uh software provides those companies so the next our next pillar is resource efficiency and and basically what we say on resource efficiency right is there's two things that you have that are pretty finite and one is time obviously you're never going to get time back and then the other one is you know money or Capital so we've got those two things so I'm curious when it comes to you know the DVS like are there good success stories that you have when you talk about you know those resources so money specifically like is there a good Roi you know when you implement a system like this um you know for these companies that that may be having issues with you know just their vehicles in general absolutely on the money front it's it's always been a an interesting one for us to quantify and we ask the question a lot we just get so many different answers from it that that you know I don't have a one- sentence answer to say we we have a promise we're going to save you X or make you y because we see so many different use cases for whip around in and around the inspection piece that everyone sees and has observations that kind of differ from one another and and I guess the the undercurrent of that is something that we have to go out and educate people with every day in the sense that paper processes who is largely our our chief competitor out in the marketplace is we want to take people on a journey from paper and disparate systems and spreadsheets into a Consolidated platform where they can really benefit from all of the obvious things that that brings but the the hidden cost of paper is something that a lot of businesses don't actually understand to the full extent and it's something that we we go out and preach that we've just launched a fantastic new campaign that one of our um absolute Superstars uh and our business Trent has put these videos out and we're now taking a paper shredder um to the trade shows you know we're at cvsa we're at TMC and and we're taking bags of fake money moving but it looks pretty real and we're just shredding it we're asking people to come up and and tell us how many assets they have in their Fleet and how much do they know how much paper processes are costing them and it's it's kind of multifaceted it's not just hey the cost of my books are you know $460 a month and um I might save you know a few minutes here and there there's everything from the ability to have that real-time decision making and and transparency um around uh avoiding violations you know not getting pulled over in way stations and getting pinged for stuff that could have been prevented at the start of uh the start of the day through a thorough inspection or at the end of the day in that dvir it's about paper handling and and we certainly don't go out and Champion that people should save a lot of time using a solution like whip around in their pre-trip we understand the importance of doing a thorough pre-trip and and being able to make sure that vehicle's safe where we come in and really start saving money and resource and efficiency is when that piece of paper's got to go back to the front desk and someone's got to scan it into a computer and put it in a file or email it to a supplier or a mechanic and they've got to pick up a phone and schedule a time for for for maintenance that whole connectivity that paper kind of breaks down lines of communication the good outcome of that is things may still get fixed potentially but a lot of the time things don't get fixed and we end up in this kind of vicious cycle where compliance scores and things get a bit out of control you're starting to get p a bit more you end up on the slippery slope and so different carriers appreciate that at different levels and and once they start using uh you know digital software preferably whip around they start noticing these incremental things building up and and time saving um violations that of being eliminated or mitigated at the at the front end as Vehicles become better maintained safety culture improves again so you start getting more proactive drivers actually focusing on different vehicle maintenance issues with in the fleet and so you sort of have this Snowball Effect of improvement that um that you know comes across a business from from all facets and it's really just about Clarity and visibility and real time information um you know it's not rocket science um we do build some intelligence into the platform and and workflows and and automation that that helps our Champions but really we just want to Champion the fact that the old way of doing things is is no longer relevant and valid in this in this day and age we we use email we use communication tools like slack most of our customers are using some form of of tracking or telematics or or maintenance software um like yours and so in a lot of ways you know the the paper inspection process and what wraps around that is is almost the last sort of remaining um Battleground where where we need to go out and help people see the value in um and what we can do by connecting whole teams internal external stakeholders um around issues and and I think that just um intrinsically creates massive savings on resource yeah I would agree and you know the the final P pillar that we have is is risk management and you've talked a lot just as you've gone through and talked in these other three pillars a lot of things that happen to fall under that bucket of risk management um and one of the things that we've talked about before on this podcast is when it comes to risk management you don't know you're preventing right so you don't know what kind of of money you saved or accidents you've prevented or lives that you've saved based on the fact that you are doing those inspections walking around and seeing problem areas that may come from certain Vehicles is there anything else that you want to add when it comes to just risk management I I guess it's just a personal interpretation of of how I've sort of leared um learned the rules regulations and my per perception of safety over certainly the last few years um in whip around and it really no matter where you are whether it's it's in Asia Pacific or or in the US it's really just about demonstrating that you do have a process and you've thought about it and you are sort of enforcing a way of doing things to mitigate as much risk as possible I don't think the law ever says you will never have an accident or you will never have a violation happen um it it sort of has a fairness in it that if you can say well yeah this went wrong but look here is this clear documented plan that I have for the maintenance and management of this vehicle here is the the process that my drivers go through every day here is the auditable Trail of how we have repaired um these different issues in the past this is a bit of a one-off I'm sorry I think the law and enforcement should really take that and and understand that the framework is really really important it's it's when people don't have that framework that that risks management sort of falls apart and and you start seeing repeated things and and that's where I guess you know the the SMS system and things kind of reflects repeat offenders and and puts them under the spotlight for um a little bit more heat so risk management I think is about planning it's about reflection and um personally having not not ever had to manage a fleet on paper before um I just don't know how how companies can still do that effectively in the age of of digital connectivity and the the you know even now the FMCSA is obviously predominantly conducting offsite audits um and that just that relies on someone not being there paper has to be digitized um and CO's really accelerated that so having that information already in a digital format and already available now should you end up in that place um you know you're already ahead of the game than um than trying to go through filing cabinets and spend your weekend scanning DVS and Main records in before um you email them off well I mean from a liability stand how easy is it to p pencil with paper right and falsify documents versus if you've got that you know that app that digital copy you've got it right when it happened you've got the pictures to prove you know that everything was okay or wasn't okay or whatever the case may be so I mean you do you know you do cover your own ass when you do have that digital capability to be able to have that documented and like you said you're not wasting time going through a filing cabinet because a lot of times uh at least in trucking when someone would come in and ask to do a DOT audit I mean you're looking back 7 eight months through paperwork and filing cabinets trying to find the right paperwork drivers didn't turn it in or it got lost or something happened so I mean it's definitely a lot more organized to go digital obviously then to do paper absolutely and most of our customers I have to say use our solution beyond what the law requires them to do and and the most obvious sense of that I yes is DV requires a an end of day or end of shift inspection um to identify those issues and and that provides a in a lot of cases a um an overnight period of time before that vehicle might be on the road again to affect those repairs and have them signed off for the next driver but we start seeing a lot more customers also um asking their drivers to conduct a proper pre-trip not just in the eyes of DV which is um viewing any defects from the previous inspection and signing off that those repairs have been affected or the vehicle is in safe working order they're actually using that pre-trip in a slightly different way um yes to inspect the the vehicle but um also to actually go through and not just review that last inspection look at all those elements again Ask the driver questions have you reviewed your um your route for the day are you prepared is the the weather going to provide you any sort of challenges and that information isn't necessarily popping up on a dashboard but it's it's the pre-trip inspection that's getting the drivers mentally in the zone for the day and it's using uh it's using that opportunity not just at the end of the day to conduct the vehicle inspection it it's developing that great safety posture where you're you're weaving that sort of um that compliance View and safe view of the world um you know throughout the day looking at cargo securement and all sorts of things like that that we just make it really easy and usable for them to do it um but it's far enough excess of what necessarily the law asks them to do when it comes to just EV right well I mean that's that's awesome like I mean you've given us a lot as far as when it comes to dvir on why it's important how your solution works and why it can be affected in different fleets do you have any I mean I've enjoyed the conversation do you have any closing remarks or comments that you want to make for our listeners uh nothing I've thoroughly enjoyed the conversation and and I really appreciate the opportunity to um you know to to sit and talk love the podcast and have really enjoyed ened our relationship with RTA over the years I I had the privilege of being in Vegas at the at the conference beginning of last year could have been the last time I was in setting foot in the US actually but um you know we we really believe in an integrated ecosystem of Technology when we started whip around we were a siloed product and and we thought the value that we provided our customers would stand on its own where we've evolved over the last few years is really this this um Trend towards so many different systems coming together to provide uh paired value and aligning and connecting of information and and it's something that we're going to Champion at whip around and uh and you know we we're talking to a lot of people at the moment some big names um that that we're integrating with and sharing information with that that kind of peers our periphery kind of data collection from whip around with you know maybe OEM data or or tracking data or whatever it might be from from telematics um and so you know we hope to keep chatting about where we are and and new partners and things like that and and obviously anyone out there who uh has listened to to the Pains of paper or sees it in their day-to-day lives wh around would certainly love to have a conversation and show you what we can do um it's what we do every day we live and breathe it um and we're focused on it awesome well it's been it's been a pleasure Tim thanks for joining us uh for our listeners if you've got any questions comments or anything go ahead and give us a email podcast rtaf fleet.com we're also on social media hit us up on LinkedIn hit us up on Facebook Instagram tell your friends tell your co-workers you know we really enjoy doing this and we hope that you're taking this information and that you're able to apply it into your your daily jobs to to help make your fleets more successful so thank you and uh you know stay tuned for our episode next week and whip around on Tuesday with us we appreciate you thanks for joining us on this episode of the fleet success show if you liked our show we'd appreciate your five star review be sure to subscribe any anywhere you listen to podcast and come hang out with us anywhere on social media @ Fleet success see you next time