If your Outlook stopped working with sbcglobal.net, att.net or bellsouth.net here's how to fix it

hi my name's michael so for the past probably two years i've been getting a lot of phone calls from clients telling me that they can't get into their microsoft outlook the program opens but it comes up and asks them for their password and this is something that happens on email addresses that end in sbcglobal.net bellsouth.net and att.net so what's happened is yahoo the company that handles these email addresses has switched to a more secure username password scheme that doesn't accept passwords from microsoft outlook or programs like it like windows live mail outlook express or thunderbird i believe this also happens with the mac macintosh mail application if you have a macintosh so what i'm going to do is show you how to fix it so i'm on google.com right now if i go to yahoo.com go to sign in you may have already figured this out that if you come to yahoo.com put in your email address and the password that you know is correct it will let you access your email i'm going to go ahead and do that so as you can see now it comes to an att login so you have to put in that same email address and password okay so yahoo terms and services explaining here that it got bought out by verizon media which media which is part of the problem let me come down and accept that but now if i go to mail i can get to my email and if you have one of these email addresses that's not letting you work with it in outlook or thunderbird or one of the other email you know accessing programs you can come to yahoo.com log in with the email address and password and get to your email but the thing is a lot of people have emails saved in folders in that look and they just prefer outlook as opposed to coming to a website so in order to get outlook to work go back to outlook here so here's my my email there's not much in there but there's also a password prompt and if you're having this problem you probably recognize this you sit here you type in the password you know is correct and it says it's not correct and it asks you for it again now the trick is to go to att.com i'm going to move this little window out of the way which i'm sure you're probably used to having to do move the thing out of the way so you can actually do what you want to do i'm going to come up to my account and it looks like it's not signed at the moment so i'll need to click sign in it may or may not but what we want to do is get to profile okay i hit sign in and it did sign me in worst case scenario there is you have to sign them again with that same email address and password so i'll scroll down here what i'm looking for is manage secure mail key because that's what outlook or thunderbird or windows live mail needs it needs a secure mail key in order to let you log in it shows my email address there it'll show yours when you go i'm going to click add secure mail key and give it a nickname and you can put anything you'd want here i'm just going to tell it outlook because that's what i'm going to be using this for and create secure mail key click that so right up here is my secure mail key and i've covered up a good part of it i'm going to do copy secure mail key that copies it to the clipboard in windows now if i come over here to the login prompt i'm going to put the cursor there click to have it blinking i'm going to press ctrl v to paste which pastes in that secure mail key i'm going to hit ok now here in outlook it's going to send and receive my mail synchronizing and i'm in i didn't have any additional email come in but when you do do it on yours all the emails that you haven't been able to get in outlook or thunderbird or windows live mail or whatever you're using will start coming in and you'll be able to send and receive emails now when you go to yahoo.com to get your email at the beginning of this i knew my password if you don't know your password or if you go to att.com and you don't know the password to the email address there's options there to reset your password which you'll need to go through once you're in you go to profile scroll down to manage secure mail key there's already one there because i just created it but if you want to create another one for another program you can do add secure mail key and you can make as many as you like i believe i don't know that there's an upward limit but you really just need one thanks for watching