Charleston Family Ditches AT&T After Prolonged Internet Outage

Published: Aug 27, 2024 Duration: 00:04:10 Category: Entertainment

Tags : news Hot News family life att customer service att outage Charleston Family Internet Outage Tech Troubles Internet Issues Home Internet Frustrated Customers Switching Providers

Trending searches: att outage

in a story that underscores the vital role of reliable internet service a Charleston family has made the drastic decision to cancel their AT&T service After experiencing a Relentless outage that left them disconnected for days The Saga began earlier this week when Colleen Durban caponigro a Charleston resident encountered a major disruption with her internet service on Monday Capa negro's internet went out a problem she initially expected to be temporary she recalls usually when our internet goes down it just reconnects on its own but this time it was different I received a message saying the service would be restored by 9:00 that night when that time came and went the estimate was pushed to 2:00 the next afternoon but the delays didn't stop there at 2:00 the estimate was extended again to 9: that night and by then it had changed to a full 24-hour delay when I called customer service they couldn't provide a clear timeline for the fix the ongoing uncertainty proved to be more than just an inconvenience for Capa negro's household we rely on the internet for everything she explained I have a 94-year-old mother living with us who depends on Life Alert for emergency situations without internet the Life Alert system is useless if I'm not home the gravity of the situation made the outage not just a minor disruption but a significant issue affecting her family's safety and peace of mind faced with ongoing issues and an unreliable service caponigro and her family decided to take decisive action by Saturday they had officially canceled their at& plan the decision to switch providers was a necessary step in their quest for a more reli iable internet connection adding to AT&T's wos it was revealed that their employees who could address the outage were on strike complicating the resolution further this incident highlights a broader pattern of service challenges and customer dissatisfaction that AT&T is grappling with in a related development AT&T has been in the news for a separate issue involving a significant fine the company agreed to pay $950,000 to settle a probe concerning a major outage in August 2023 that disrupted 911 services across four states the Federal Communications Commission that is FCC found that during this outage AT&T failed to properly notify several 911 call centers affecting emergency services and leading to a substantial settlement moreover the company is facing scrutiny for a more recent and severe outage in February 2024 which disrupted over 92 million phone calls and hindered 25,000 attempts to reach 911 the FCC criticized AT&T for its handling of network updates and maintenance suggesting that more rigorous testing and procedural reviews are needed to prevent future failures in response to these setbacks AT&T has committed to improving it practices including better notification procedures for emergency services enhanced monitoring and more thorough testing of network changes the situation in Charleston reflects a growing concern among consumers about the reliability of their service providers and the critical need for Effective and responsive customer support as companies like AT&T Navigate these challenges their ability to address and rectify such issues will be crucial in regaining and maintaining customer trust stay subscribed for more videos

Share your thoughts

Related Transcripts

Florida High School Football Player Tragically Dies After Collapsing During Game

Category: Entertainment

In a heartbreaking turn of events chance gainer and 18-year-old senior football player from port st joe high school in florida has passed away following a sudden collapse during a game the incident occurred on friday night at liberty county high school leaving the tight-knit community in shocken morning... Read more

Japan's Prince Hisahito Celebrates His 18th Birthday with a New Chapter

Category: Entertainment

Japan's prince hito has reached a significant milstone celebrating his 18th birthday on september 6th 2024 this event marks an important moment for the japanese imperial family as prince hito is the first male member to reach adulthood in 39 years his father crown prince akishino last achieved this... Read more

Amazon’s Labor Day Sale: Unbelievable Deals on Must-Have Tech and Home Essentials

Category: Entertainment

Labor day marks a time for celebration but this year it also brings a treasure trove of deals from amazon that are too good to miss whether you're just wrapping up a weekend of festivities or diving into the upcoming fall season amazon's labor day sale offers incredible discounts across a wide range... Read more

Blue Bombers Claim Banjo Bowl Victory with Thrilling Finish

Category: Entertainment

The banjo bowl a highly anticipated matchup between the winnipeg blue bombers and the saskatchewan rough riders lived up to its billing with an exhilarating finish on september 7th 2024 the blue bombers secured a 2621 victory over their rivals thanks to stellar performances from several key players... Read more

What’s the Scoop on ‘Beetlejuice Beetlejuice’? No End Credits Scene, But What’s Next?

Category: Entertainment

The long awaited sequel beetle juice beetle juice featuring the return of michael katon as the iconic ghostly trickster is finally hitting the screens after a staggering 36-year gap fans have been eagerly anticipating this sequel not just to see if it lives up to the original squirky charm but also... Read more

Historic Tie in Magarey Medal: Boyd and Snelling Share the Top Honor

Category: Entertainment

In an unprecedented twist at the 2024 marei medal count norwoods harry boyd and sts will snelling have both emerged as the winners marking a rare occurrence in the history of the sa nfl's most prestigious individual award this tie is a significant moment echoing only one previous instance in the past... Read more

NFL Fans Eviscerate Rodney Harrison as Xavier Worthy Shines with Stunning Touchdown

Category: Entertainment

In a dramatic turn of events that captivated nfl fans and analysts alike former new england patriot star rodney harrison found himself on the receiving end of a major backlash after his dismissive comments about rookie xavier worthy just hours before the kansas city chiefs season opener against the... Read more

Aaron Boone Responds to Nestor Cortes' Frustration Over Yankees Role

Category: Entertainment

In recent developments with the new york yankees pitcher nester cz has made headlines not just for his performance but also for his candid remarks regarding his role with the team following a standout relief appearance against the chicago cubs where cz delivered for no hit innings he expressed his disatisfaction... Read more

MKR Dessert Catastrophe: Simone & Viviana's Unforgettable Flop

Category: Entertainment

Last night's episode of my kitchen rules took a dramatic turn as simone and vivana the talented italian duo saw their near perfect evening crumble spectacularly due to a desert disaster their journey from triumph to turmoil serves as a reminder of how quickly fortunes can change in the high stakes world... Read more

Unveiling the Hints for NYT Connections on September 9, 2024

Category: Entertainment

Greetings word game enthusiasts as we dive into the monday edition of nyt's connections let's explore the hints and answers for september 9th 2024 and see how you can crack today's puzzle with these if you are a fan of puzzles like wordle and codal you'll find connections to be a delightful challenge... Read more

Mahomes Offers Advice After Ravens’ Heartbreaking Overturned TD in Chiefs’ Win

Category: Entertainment

In a thrilling nfl opener on thursday night the kanas city chiefs emerged victorious with a nail biting 2720 win over the baltimore ravens the game underscored the old adage that football is indeed a game of inches as the final moments of the match were decided by a controversial call with just seconds... Read more

Diana Shnaider's Iconic Polka-Dot Bandana: A Fashion Statement at the US Open

Category: Entertainment

Diana schneer the rising tennis star is not just making waves with her powerful left-handed game at the us open but also with her unique style the number 18 seed has quickly become a fan favorite in flushing meadows thanks to her signature polka dot bandana which has become as much a part of her identity... Read more