911 outages: Why they happen & how to stay safe

THERE HAVE BEEN TWO 911 OUTAGES AFFECTING SOUTH DAKOTANS THIS AFFECTING SOUTH DAKOTANS THIS AFFECTING SOUTH DAKOTANS THIS YEAR...BOTH AFFECTING SOUTH DAKOTANS THIS YEAR...BOTH OF AFFECTING SOUTH DAKOTANS THIS YEAR...BOTH OF THEM AFFECTING SOUTH DAKOTANS THIS YEAR...BOTH OF THEM RESULTING YEAR...BOTH OF THEM RESULTING YEAR...BOTH OF THEM RESULTING FROM YEAR...BOTH OF THEM RESULTING FROM PROBLEMS YEAR...BOTH OF THEM RESULTING FROM PROBLEMS OUTSIDE YEAR...BOTH OF THEM RESULTING FROM PROBLEMS OUTSIDE OF YEAR...BOTH OF THEM RESULTING FROM PROBLEMS OUTSIDE OF OUR FROM PROBLEMS OUTSIDE OF OUR FROM PROBLEMS OUTSIDE OF OUR STATE.. STATE.. STATE.. STINGER STINGER STINGER SO STINGER SO HOW STINGER SO HOW DID STINGER SO HOW DID THESE STINGER SO HOW DID THESE OUTAGES STINGER SO HOW DID THESE OUTAGES HAPPEN? SO HOW DID THESE OUTAGES HAPPEN? SO HOW DID THESE OUTAGES HAPPEN? FIRST SO HOW DID THESE OUTAGES HAPPEN? FIRST ALERT SO HOW DID THESE OUTAGES HAPPEN? FIRST ALERT INVESTIGATOR SO HOW DID THESE OUTAGES HAPPEN? FIRST ALERT INVESTIGATOR BETH FIRST ALERT INVESTIGATOR BETH FIRST ALERT INVESTIGATOR BETH WARDEN FIRST ALERT INVESTIGATOR BETH WARDEN HAS FIRST ALERT INVESTIGATOR BETH WARDEN HAS THE FIRST ALERT INVESTIGATOR BETH WARDEN HAS THE ANSWERS.. WARDEN HAS THE ANSWERS.. WARDEN HAS THE ANSWERS.. PKG PKG PKG DAWN: PKG DAWN: WE'RE PKG DAWN: WE'RE HERE PKG DAWN: WE'RE HERE TO PKG DAWN: WE'RE HERE TO HELP PKG DAWN: WE'RE HERE TO HELP YOU. DAWN: WE'RE HERE TO HELP YOU. DAWN: WE'RE HERE TO HELP YOU. WHEN DAWN: WE'RE HERE TO HELP YOU. WHEN YOU DAWN: WE'RE HERE TO HELP YOU. WHEN YOU CALL DAWN: WE'RE HERE TO HELP YOU. WHEN YOU CALL OR DAWN: WE'RE HERE TO HELP YOU. WHEN YOU CALL OR TEXT DAWN: WE'RE HERE TO HELP YOU. WHEN YOU CALL OR TEXT 911, WHEN YOU CALL OR TEXT 911, WHEN YOU CALL OR TEXT 911, PEOPLE WHEN YOU CALL OR TEXT 911, PEOPLE LIKE WHEN YOU CALL OR TEXT 911, PEOPLE LIKE DAWN WHEN YOU CALL OR TEXT 911, PEOPLE LIKE DAWN NIEHOFF WHEN YOU CALL OR TEXT 911, PEOPLE LIKE DAWN NIEHOFF ARE WHEN YOU CALL OR TEXT 911, PEOPLE LIKE DAWN NIEHOFF ARE ONE PEOPLE LIKE DAWN NIEHOFF ARE ONE PEOPLE LIKE DAWN NIEHOFF ARE ONE OF PEOPLE LIKE DAWN NIEHOFF ARE ONE OF THE PEOPLE LIKE DAWN NIEHOFF ARE ONE OF THE NEARLY PEOPLE LIKE DAWN NIEHOFF ARE ONE OF THE NEARLY 400 OF THE NEARLY 400 OF THE NEARLY 400 OPERATORS OF THE NEARLY 400 OPERATORS IN OF THE NEARLY 400 OPERATORS IN THE OF THE NEARLY 400 OPERATORS IN THE STATE OF THE NEARLY 400 OPERATORS IN THE STATE READY OF THE NEARLY 400 OPERATORS IN THE STATE READY TO OPERATORS IN THE STATE READY TO OPERATORS IN THE STATE READY TO HELP. HELP. HELP. DAWN: HELP. DAWN: WHILE HELP. DAWN: WHILE I'M HELP. DAWN: WHILE I'M TALKING HELP. DAWN: WHILE I'M TALKING TO HELP. DAWN: WHILE I'M TALKING TO THE DAWN: WHILE I'M TALKING TO THE DAWN: WHILE I'M TALKING TO THE PERSON DAWN: WHILE I'M TALKING TO THE PERSON ON DAWN: WHILE I'M TALKING TO THE PERSON ON THE DAWN: WHILE I'M TALKING TO THE PERSON ON THE PHONE, DAWN: WHILE I'M TALKING TO THE PERSON ON THE PHONE, MY DAWN: WHILE I'M TALKING TO THE PERSON ON THE PHONE, MY PARTNER PERSON ON THE PHONE, MY PARTNER PERSON ON THE PHONE, MY PARTNER IS IS IS SENDING IS SENDING HELP. SENDING HELP. SENDING HELP. BUT SENDING HELP. BUT A SENDING HELP. BUT A 911 SENDING HELP. BUT A 911 OUTAGE, SENDING HELP. BUT A 911 OUTAGE, WHETHER SENDING HELP. BUT A 911 OUTAGE, WHETHER FROM BUT A 911 OUTAGE, WHETHER FROM BUT A 911 OUTAGE, WHETHER FROM JUST BUT A 911 OUTAGE, WHETHER FROM JUST ONE BUT A 911 OUTAGE, WHETHER FROM JUST ONE CELL BUT A 911 OUTAGE, WHETHER FROM JUST ONE CELL PHONE BUT A 911 OUTAGE, WHETHER FROM JUST ONE CELL PHONE COMPANY BUT A 911 OUTAGE, WHETHER FROM JUST ONE CELL PHONE COMPANY OR JUST ONE CELL PHONE COMPANY OR JUST ONE CELL PHONE COMPANY OR AN JUST ONE CELL PHONE COMPANY OR AN ENTIRE AN ENTIRE AN ENTIRE NETWORK AN ENTIRE NETWORK CAN AN ENTIRE NETWORK CAN BE AN ENTIRE NETWORK CAN BE CHALLENGING. NETWORK CAN BE CHALLENGING. NETWORK CAN BE CHALLENGING. DAWN: NETWORK CAN BE CHALLENGING. DAWN: LUCKILY, NETWORK CAN BE CHALLENGING. DAWN: LUCKILY, WE NETWORK CAN BE CHALLENGING. DAWN: LUCKILY, WE HAVE NETWORK CAN BE CHALLENGING. DAWN: LUCKILY, WE HAVE OTHER DAWN: LUCKILY, WE HAVE OTHER DAWN: LUCKILY, WE HAVE OTHER TOOLS DAWN: LUCKILY, WE HAVE OTHER TOOLS TO DAWN: LUCKILY, WE HAVE OTHER TOOLS TO RELY DAWN: LUCKILY, WE HAVE OTHER TOOLS TO RELY ON, DAWN: LUCKILY, WE HAVE OTHER TOOLS TO RELY ON, AND DAWN: LUCKILY, WE HAVE OTHER TOOLS TO RELY ON, AND WE DAWN: LUCKILY, WE HAVE OTHER TOOLS TO RELY ON, AND WE HAVE TOOLS TO RELY ON, AND WE HAVE TOOLS TO RELY ON, AND WE HAVE RAPID TOOLS TO RELY ON, AND WE HAVE RAPID SOS TOOLS TO RELY ON, AND WE HAVE RAPID SOS PLATFORM RAPID SOS PLATFORM RAPID SOS PLATFORM THAT RAPID SOS PLATFORM THAT OUR RAPID SOS PLATFORM THAT OUR 911 RAPID SOS PLATFORM THAT OUR 911 CALLS RAPID SOS PLATFORM THAT OUR 911 CALLS COME RAPID SOS PLATFORM THAT OUR 911 CALLS COME IN RAPID SOS PLATFORM THAT OUR 911 CALLS COME IN ON RAPID SOS PLATFORM THAT OUR 911 CALLS COME IN ON AS THAT OUR 911 CALLS COME IN ON AS THAT OUR 911 CALLS COME IN ON AS WELL. THAT OUR 911 CALLS COME IN ON AS WELL. SO THAT OUR 911 CALLS COME IN ON AS WELL. SO THOSE THAT OUR 911 CALLS COME IN ON AS WELL. SO THOSE POPULATED THAT OUR 911 CALLS COME IN ON AS WELL. SO THOSE POPULATED ON THAT OUR 911 CALLS COME IN ON AS WELL. SO THOSE POPULATED ON THE WELL. SO THOSE POPULATED ON THE WELL. SO THOSE POPULATED ON THE SCREEN WELL. SO THOSE POPULATED ON THE SCREEN FOR WELL. SO THOSE POPULATED ON THE SCREEN FOR US SCREEN FOR US SCREEN FOR US THERE. THERE. THERE. IN THERE. IN APRIL, THERE. IN APRIL, SOUTH THERE. IN APRIL, SOUTH DAKOTA THERE. IN APRIL, SOUTH DAKOTA AND THERE. IN APRIL, SOUTH DAKOTA AND THREE IN APRIL, SOUTH DAKOTA AND THREE IN APRIL, SOUTH DAKOTA AND THREE OTHER IN APRIL, SOUTH DAKOTA AND THREE OTHER STATES IN APRIL, SOUTH DAKOTA AND THREE OTHER STATES EXPERIENCED IN APRIL, SOUTH DAKOTA AND THREE OTHER STATES EXPERIENCED A IN APRIL, SOUTH DAKOTA AND THREE OTHER STATES EXPERIENCED A 911 OTHER STATES EXPERIENCED A 911 OTHER STATES EXPERIENCED A 911 OUTAGE OTHER STATES EXPERIENCED A 911 OUTAGE DUE OTHER STATES EXPERIENCED A 911 OUTAGE DUE TO OTHER STATES EXPERIENCED A 911 OUTAGE DUE TO A OTHER STATES EXPERIENCED A 911 OUTAGE DUE TO A FIBER OTHER STATES EXPERIENCED A 911 OUTAGE DUE TO A FIBER LINE OTHER STATES EXPERIENCED A 911 OUTAGE DUE TO A FIBER LINE BEING OUTAGE DUE TO A FIBER LINE BEING OUTAGE DUE TO A FIBER LINE BEING CUT. OUTAGE DUE TO A FIBER LINE BEING CUT. LAST OUTAGE DUE TO A FIBER LINE BEING CUT. LAST MONTH OUTAGE DUE TO A FIBER LINE BEING CUT. LAST MONTH AN OUTAGE DUE TO A FIBER LINE BEING CUT. LAST MONTH AN OUTAGE OUTAGE DUE TO A FIBER LINE BEING CUT. LAST MONTH AN OUTAGE WAS OUTAGE DUE TO A FIBER LINE BEING CUT. LAST MONTH AN OUTAGE WAS A CUT. LAST MONTH AN OUTAGE WAS A CUT. LAST MONTH AN OUTAGE WAS A RESULT CUT. LAST MONTH AN OUTAGE WAS A RESULT OF CUT. LAST MONTH AN OUTAGE WAS A RESULT OF HURRICAN RESULT OF HURRICAN RESULT OF HURRICAN BERYL. BERYL. BERYL. DAWN: BERYL. DAWN: IF BERYL. DAWN: IF THE BERYL. DAWN: IF THE PROBLEM BERYL. DAWN: IF THE PROBLEM IS BERYL. DAWN: IF THE PROBLEM IS NOT BERYL. DAWN: IF THE PROBLEM IS NOT ON DAWN: IF THE PROBLEM IS NOT ON DAWN: IF THE PROBLEM IS NOT ON OUR DAWN: IF THE PROBLEM IS NOT ON OUR END, DAWN: IF THE PROBLEM IS NOT ON OUR END, AND DAWN: IF THE PROBLEM IS NOT ON OUR END, AND IT DAWN: IF THE PROBLEM IS NOT ON OUR END, AND IT WAS DAWN: IF THE PROBLEM IS NOT ON OUR END, AND IT WAS SOMETHING OUR END, AND IT WAS SOMETHING OUR END, AND IT WAS SOMETHING LIKE OUR END, AND IT WAS SOMETHING LIKE THAT OUR END, AND IT WAS SOMETHING LIKE THAT THAT LIKE THAT THAT LIKE THAT THAT INTERRUPTED LIKE THAT THAT INTERRUPTED THE LIKE THAT THAT INTERRUPTED THE 911 LIKE THAT THAT INTERRUPTED THE 911 SERVICES, LIKE THAT THAT INTERRUPTED THE 911 SERVICES, WE INTERRUPTED THE 911 SERVICES, WE INTERRUPTED THE 911 SERVICES, WE JUST INTERRUPTED THE 911 SERVICES, WE JUST HAVE INTERRUPTED THE 911 SERVICES, WE JUST HAVE TO INTERRUPTED THE 911 SERVICES, WE JUST HAVE TO SIT INTERRUPTED THE 911 SERVICES, WE JUST HAVE TO SIT AND INTERRUPTED THE 911 SERVICES, WE JUST HAVE TO SIT AND WAIT INTERRUPTED THE 911 SERVICES, WE JUST HAVE TO SIT AND WAIT UNTIL JUST HAVE TO SIT AND WAIT UNTIL JUST HAVE TO SIT AND WAIT UNTIL IT'S JUST HAVE TO SIT AND WAIT UNTIL IT'S REPAIRED. IT'S REPAIRED. IT'S REPAIRED. WE IT'S REPAIRED. WE RELY IT'S REPAIRED. WE RELY ON IT'S REPAIRED. WE RELY ON OUR IT'S REPAIRED. WE RELY ON OUR TRAINING. IT'S REPAIRED. WE RELY ON OUR TRAINING. AND WE RELY ON OUR TRAINING. AND THAT'S THAT'S ABOUT THAT'S ABOUT ALL THAT'S ABOUT ALL WE THAT'S ABOUT ALL WE CAN THAT'S ABOUT ALL WE CAN DO. THAT'S ABOUT ALL WE CAN DO. YOU THAT'S ABOUT ALL WE CAN DO. YOU MAY THAT'S ABOUT ALL WE CAN DO. YOU MAY WONDER THAT'S ABOUT ALL WE CAN DO. YOU MAY WONDER WHY THAT'S ABOUT ALL WE CAN DO. YOU MAY WONDER WHY ISSUES THAT'S ABOUT ALL WE CAN DO. YOU MAY WONDER WHY ISSUES OUT THAT'S ABOUT ALL WE CAN DO. YOU MAY WONDER WHY ISSUES OUT OF MAY WONDER WHY ISSUES OUT OF MAY WONDER WHY ISSUES OUT OF STATE MAY WONDER WHY ISSUES OUT OF STATE ARE MAY WONDER WHY ISSUES OUT OF STATE ARE AFFECTING MAY WONDER WHY ISSUES OUT OF STATE ARE AFFECTING 911 MAY WONDER WHY ISSUES OUT OF STATE ARE AFFECTING 911 CALLS STATE ARE AFFECTING 911 CALLS STATE ARE AFFECTING 911 CALLS HERE STATE ARE AFFECTING 911 CALLS HERE AT STATE ARE AFFECTING 911 CALLS HERE AT HOME. HERE AT HOME. HERE AT HOME. ACCORDING HERE AT HOME. ACCORDING TO HERE AT HOME. ACCORDING TO THIS HERE AT HOME. ACCORDING TO THIS NEARLY HERE AT HOME. ACCORDING TO THIS NEARLY 600 ACCORDING TO THIS NEARLY 600 ACCORDING TO THIS NEARLY 600 PAGE ACCORDING TO THIS NEARLY 600 PAGE CONTRACT ACCORDING TO THIS NEARLY 600 PAGE CONTRACT BETWEEN ACCORDING TO THIS NEARLY 600 PAGE CONTRACT BETWEEN THE ACCORDING TO THIS NEARLY 600 PAGE CONTRACT BETWEEN THE STATE PAGE CONTRACT BETWEEN THE STATE PAGE CONTRACT BETWEEN THE STATE OF PAGE CONTRACT BETWEEN THE STATE OF SOUTH OF SOUTH OF SOUTH DAKOTA OF SOUTH DAKOTA AND OF SOUTH DAKOTA AND PROVIDER OF SOUTH DAKOTA AND PROVIDER LUMEN, DAKOTA AND PROVIDER LUMEN, DAKOTA AND PROVIDER LUMEN, FORMERLY DAKOTA AND PROVIDER LUMEN, FORMERLY KNOWN DAKOTA AND PROVIDER LUMEN, FORMERLY KNOWN AS DAKOTA AND PROVIDER LUMEN, FORMERLY KNOWN AS CENTURYLINK, FORMERLY KNOWN AS CENTURYLINK, FORMERLY KNOWN AS CENTURYLINK, 911 911 911 CALLS 911 CALLS MADE 911 CALLS MADE EAST 911 CALLS MADE EAST RIVER 911 CALLS MADE EAST RIVER GO 911 CALLS MADE EAST RIVER GO TO 911 CALLS MADE EAST RIVER GO TO A CALLS MADE EAST RIVER GO TO A CALLS MADE EAST RIVER GO TO A ROUTER CALLS MADE EAST RIVER GO TO A ROUTER IN CALLS MADE EAST RIVER GO TO A ROUTER IN TEXAS. CALLS MADE EAST RIVER GO TO A ROUTER IN TEXAS. WEST CALLS MADE EAST RIVER GO TO A ROUTER IN TEXAS. WEST RIVER ROUTER IN TEXAS. WEST RIVER ROUTER IN TEXAS. WEST RIVER CALLS ROUTER IN TEXAS. WEST RIVER CALLS GO ROUTER IN TEXAS. WEST RIVER CALLS GO TO ROUTER IN TEXAS. WEST RIVER CALLS GO TO NORTH CALLS GO TO NORTH CALLS GO TO NORTH CAROLINA, CALLS GO TO NORTH CAROLINA, THEN CALLS GO TO NORTH CAROLINA, THEN TO CALLS GO TO NORTH CAROLINA, THEN TO A CALLS GO TO NORTH CAROLINA, THEN TO A SOUTH CALLS GO TO NORTH CAROLINA, THEN TO A SOUTH DAKOTA CAROLINA, THEN TO A SOUTH DAKOTA CAROLINA, THEN TO A SOUTH DAKOTA CENTER. CENTER. CENTER. THE CENTER. THE CONTRACT CENTER. THE CONTRACT INCLUDES CENTER. THE CONTRACT INCLUDES WORDING THE CONTRACT INCLUDES WORDING THE CONTRACT INCLUDES WORDING THAT THE CONTRACT INCLUDES WORDING THAT COULD THE CONTRACT INCLUDES WORDING THAT COULD BE THE CONTRACT INCLUDES WORDING THAT COULD BE SEEN THE CONTRACT INCLUDES WORDING THAT COULD BE SEEN AS THE CONTRACT INCLUDES WORDING THAT COULD BE SEEN AS A THAT COULD BE SEEN AS A THAT COULD BE SEEN AS A CONTRADICTION, CONTRADICTION, CONTRADICTION, FREQUENTLY CONTRADICTION, FREQUENTLY STATING CONTRADICTION, FREQUENTLY STATING THE CONTRADICTION, FREQUENTLY STATING THE PROVIDER FREQUENTLY STATING THE PROVIDER FREQUENTLY STATING THE PROVIDER HAS FREQUENTLY STATING THE PROVIDER HAS REDUNDANT FREQUENTLY STATING THE PROVIDER HAS REDUNDANT COMPONENTS FREQUENTLY STATING THE PROVIDER HAS REDUNDANT COMPONENTS TO HAS REDUNDANT COMPONENTS TO AVOID AVOID AN AVOID AN OUTAGE. AVOID AN OUTAGE. ANOTHER AVOID AN OUTAGE. ANOTHER PART AVOID AN OUTAGE. ANOTHER PART OF AVOID AN OUTAGE. ANOTHER PART OF THE AVOID AN OUTAGE. ANOTHER PART OF THE DOCUMENT AVOID AN OUTAGE. ANOTHER PART OF THE DOCUMENT SAYS AVOID AN OUTAGE. ANOTHER PART OF THE DOCUMENT SAYS THE AVOID AN OUTAGE. ANOTHER PART OF THE DOCUMENT SAYS THE GOAL AVOID AN OUTAGE. ANOTHER PART OF THE DOCUMENT SAYS THE GOAL OF THE DOCUMENT SAYS THE GOAL OF THE DOCUMENT SAYS THE GOAL OF LESS THE DOCUMENT SAYS THE GOAL OF LESS THAN THE DOCUMENT SAYS THE GOAL OF LESS THAN 6 LESS THAN 6 MINUTES MINUTES OF MINUTES OF DOWNTIME MINUTES OF DOWNTIME PER MINUTES OF DOWNTIME PER YEAR MINUTES OF DOWNTIME PER YEAR WILL MINUTES OF DOWNTIME PER YEAR WILL BE MINUTES OF DOWNTIME PER YEAR WILL BE EXCUSED MINUTES OF DOWNTIME PER YEAR WILL BE EXCUSED FOR MINUTES OF DOWNTIME PER YEAR WILL BE EXCUSED FOR SITUATIONS WILL BE EXCUSED FOR SITUATIONS WILL BE EXCUSED FOR SITUATIONS BEYOND BEYOND CENTURYLINK'S CENTURYLINK'S CONTROL. CENTURYLINK'S CONTROL. THE CENTURYLINK'S CONTROL. THE QUESTION CENTURYLINK'S CONTROL. THE QUESTION SOME CENTURYLINK'S CONTROL. THE QUESTION SOME ARE CENTURYLINK'S CONTROL. THE QUESTION SOME ARE ASKING, THE QUESTION SOME ARE ASKING, THE QUESTION SOME ARE ASKING, IS: THE QUESTION SOME ARE ASKING, IS: WHERE THE QUESTION SOME ARE ASKING, IS: WHERE WAS THE QUESTION SOME ARE ASKING, IS: WHERE WAS THE THE QUESTION SOME ARE ASKING, IS: WHERE WAS THE REDUANCY THE QUESTION SOME ARE ASKING, IS: WHERE WAS THE REDUANCY FIBER IS: WHERE WAS THE REDUANCY FIBER IS: WHERE WAS THE REDUANCY FIBER LINES, IS: WHERE WAS THE REDUANCY FIBER LINES, FOR IS: WHERE WAS THE REDUANCY FIBER LINES, FOR A LINES, FOR A LINES, FOR A QUICKER LINES, FOR A QUICKER REROUTE, LINES, FOR A QUICKER REROUTE, WHEN LINES, FOR A QUICKER REROUTE, WHEN THE QUICKER REROUTE, WHEN THE QUICKER REROUTE, WHEN THE ORIGINAL QUICKER REROUTE, WHEN THE ORIGINAL LINES QUICKER REROUTE, WHEN THE ORIGINAL LINES WENT QUICKER REROUTE, WHEN THE ORIGINAL LINES WENT DOWN? ORIGINAL LINES WENT DOWN? ORIGINAL LINES WENT DOWN? THE ORIGINAL LINES WENT DOWN? THE FCC ORIGINAL LINES WENT DOWN? THE FCC HAS ORIGINAL LINES WENT DOWN? THE FCC HAS BEEN ORIGINAL LINES WENT DOWN? THE FCC HAS BEEN ASKING THE FCC HAS BEEN ASKING THE FCC HAS BEEN ASKING QUESTIONS THE FCC HAS BEEN ASKING QUESTIONS TOO. THE FCC HAS BEEN ASKING QUESTIONS TOO. IN THE FCC HAS BEEN ASKING QUESTIONS TOO. IN 2021 QUESTIONS TOO. IN 2021 QUESTIONS TOO. IN 2021 CENTURYLINK QUESTIONS TOO. IN 2021 CENTURYLINK NOW CENTURYLINK NOW CENTURYLINK NOW KNOWN CENTURYLINK NOW KNOWN AS CENTURYLINK NOW KNOWN AS LUMEN CENTURYLINK NOW KNOWN AS LUMEN TECHNOLOGIES KNOWN AS LUMEN TECHNOLOGIES KNOWN AS LUMEN TECHNOLOGIES REACHED KNOWN AS LUMEN TECHNOLOGIES REACHED A KNOWN AS LUMEN TECHNOLOGIES REACHED A 3.8 KNOWN AS LUMEN TECHNOLOGIES REACHED A 3.8 MILLION KNOWN AS LUMEN TECHNOLOGIES REACHED A 3.8 MILLION DOLLAR REACHED A 3.8 MILLION DOLLAR REACHED A 3.8 MILLION DOLLAR SETTLEMENT. SETTLEMENT. SETTLEMENT. LEGAL SETTLEMENT. LEGAL DOCUMENTS SETTLEMENT. LEGAL DOCUMENTS SAY SETTLEMENT. LEGAL DOCUMENTS SAY THE SETTLEMENT. LEGAL DOCUMENTS SAY THE COMPANY LEGAL DOCUMENTS SAY THE COMPANY LEGAL DOCUMENTS SAY THE COMPANY FAILED LEGAL DOCUMENTS SAY THE COMPANY FAILED TO LEGAL DOCUMENTS SAY THE COMPANY FAILED TO DELIVER LEGAL DOCUMENTS SAY THE COMPANY FAILED TO DELIVER 911 LEGAL DOCUMENTS SAY THE COMPANY FAILED TO DELIVER 911 CALLS LEGAL DOCUMENTS SAY THE COMPANY FAILED TO DELIVER 911 CALLS AND FAILED TO DELIVER 911 CALLS AND FAILED TO DELIVER 911 CALLS AND FAILED FAILED TO DELIVER 911 CALLS AND FAILED TO FAILED TO DELIVER 911 CALLS AND FAILED TO TIMELY FAILED TO TIMELY FAILED TO TIMELY NOTIFY FAILED TO TIMELY NOTIFY CALL FAILED TO TIMELY NOTIFY CALL CENTERS FAILED TO TIMELY NOTIFY CALL CENTERS IN FAILED TO TIMELY NOTIFY CALL CENTERS IN 2020. NOTIFY CALL CENTERS IN 2020. NOTIFY CALL CENTERS IN 2020. LUMAN NOTIFY CALL CENTERS IN 2020. LUMAN ALSO NOTIFY CALL CENTERS IN 2020. LUMAN ALSO AGREED NOTIFY CALL CENTERS IN 2020. LUMAN ALSO AGREED TO NOTIFY CALL CENTERS IN 2020. LUMAN ALSO AGREED TO CREATE NOTIFY CALL CENTERS IN 2020. LUMAN ALSO AGREED TO CREATE A LUMAN ALSO AGREED TO CREATE A CONTINGENCY CONTINGENCY PLAN CONTINGENCY PLAN FOR CONTINGENCY PLAN FOR THE CONTINGENCY PLAN FOR THE FUTURE. CONTINGENCY PLAN FOR THE FUTURE. A CONTINGENCY PLAN FOR THE FUTURE. A SPOKESPERSON CONTINGENCY PLAN FOR THE FUTURE. A SPOKESPERSON FROM CONTINGENCY PLAN FOR THE FUTURE. A SPOKESPERSON FROM LUMEN CONTINGENCY PLAN FOR THE FUTURE. A SPOKESPERSON FROM LUMEN SAYS A SPOKESPERSON FROM LUMEN SAYS A SPOKESPERSON FROM LUMEN SAYS THAT A SPOKESPERSON FROM LUMEN SAYS THAT DURING A SPOKESPERSON FROM LUMEN SAYS THAT DURING BOTH A SPOKESPERSON FROM LUMEN SAYS THAT DURING BOTH OUTAGES, A SPOKESPERSON FROM LUMEN SAYS THAT DURING BOTH OUTAGES, "TECHS THAT DURING BOTH OUTAGES, "TECHS THAT DURING BOTH OUTAGES, "TECHS WORKED THAT DURING BOTH OUTAGES, "TECHS WORKED HARD THAT DURING BOTH OUTAGES, "TECHS WORKED HARD TO THAT DURING BOTH OUTAGES, "TECHS WORKED HARD TO LIMIT THAT DURING BOTH OUTAGES, "TECHS WORKED HARD TO LIMIT THEIR WORKED HARD TO LIMIT THEIR WORKED HARD TO LIMIT THEIR DURATION." DURATION." TO TO PREPARE TO PREPARE IN TO PREPARE IN ADVANCE TO PREPARE IN ADVANCE FOR TO PREPARE IN ADVANCE FOR A TO PREPARE IN ADVANCE FOR A 911 TO PREPARE IN ADVANCE FOR A 911 OUTAGE, TO PREPARE IN ADVANCE FOR A 911 OUTAGE, EMILY TO PREPARE IN ADVANCE FOR A 911 OUTAGE, EMILY HEINZEE TO PREPARE IN ADVANCE FOR A 911 OUTAGE, EMILY HEINZEE WITH TO PREPARE IN ADVANCE FOR A 911 OUTAGE, EMILY HEINZEE WITH THE OUTAGE, EMILY HEINZEE WITH THE OUTAGE, EMILY HEINZEE WITH THE THE THE THE NATIONAL THE NATIONAL EMERGENCY THE NATIONAL EMERGENCY NUMBER NATIONAL EMERGENCY NUMBER NATIONAL EMERGENCY NUMBER ASSOCIATION NATIONAL EMERGENCY NUMBER ASSOCIATION ADVISES NATIONAL EMERGENCY NUMBER ASSOCIATION ADVISES US NATIONAL EMERGENCY NUMBER ASSOCIATION ADVISES US TO ASSOCIATION ADVISES US TO PRE-PROGRAM PRE-PROGRAM LOCAL PRE-PROGRAM LOCAL EMERGENCY PRE-PROGRAM LOCAL EMERGENCY NUMBERS PRE-PROGRAM LOCAL EMERGENCY NUMBERS IN PRE-PROGRAM LOCAL EMERGENCY NUMBERS IN OUR PRE-PROGRAM LOCAL EMERGENCY NUMBERS IN OUR PHONE. NUMBERS IN OUR PHONE. NUMBERS IN OUR PHONE. EMILY: NUMBERS IN OUR PHONE. EMILY: "BECAUSE NUMBERS IN OUR PHONE. EMILY: "BECAUSE WHEN NUMBERS IN OUR PHONE. EMILY: "BECAUSE WHEN 911 EMILY: "BECAUSE WHEN 911 EMILY: "BECAUSE WHEN 911 SERVICES EMILY: "BECAUSE WHEN 911 SERVICES DON'T EMILY: "BECAUSE WHEN 911 SERVICES DON'T WORK, EMILY: "BECAUSE WHEN 911 SERVICES DON'T WORK, TEN EMILY: "BECAUSE WHEN 911 SERVICES DON'T WORK, TEN DIGIT SERVICES DON'T WORK, TEN DIGIT SERVICES DON'T WORK, TEN DIGIT LINES SERVICES DON'T WORK, TEN DIGIT LINES USUALLY SERVICES DON'T WORK, TEN DIGIT LINES USUALLY DO." LINES USUALLY DO." LINES USUALLY DO." AND LINES USUALLY DO." AND DURING LINES USUALLY DO." AND DURING AN LINES USUALLY DO." AND DURING AN OUTAGE: AND DURING AN OUTAGE: AND DURING AN OUTAGE: EMILY: AND DURING AN OUTAGE: EMILY: "KNOW AND DURING AN OUTAGE: EMILY: "KNOW YOUR AND DURING AN OUTAGE: EMILY: "KNOW YOUR LOCATION, AND DURING AN OUTAGE: EMILY: "KNOW YOUR LOCATION, OR EMILY: "KNOW YOUR LOCATION, OR EMILY: "KNOW YOUR LOCATION, OR KNOW EMILY: "KNOW YOUR LOCATION, OR KNOW HOW EMILY: "KNOW YOUR LOCATION, OR KNOW HOW TO EMILY: "KNOW YOUR LOCATION, OR KNOW HOW TO FIND EMILY: "KNOW YOUR LOCATION, OR KNOW HOW TO FIND YOUR EMILY: "KNOW YOUR LOCATION, OR KNOW HOW TO FIND YOUR LOCATION KNOW HOW TO FIND YOUR LOCATION KNOW HOW TO FIND YOUR LOCATION ON KNOW HOW TO FIND YOUR LOCATION ON YOUR ON YOUR ON YOUR DEVICE. ON YOUR DEVICE. ALSO ON YOUR DEVICE. ALSO FOLLOW ON YOUR DEVICE. ALSO FOLLOW THE DEVICE. ALSO FOLLOW THE DEVICE. ALSO FOLLOW THE INSTRUCTIONS DEVICE. ALSO FOLLOW THE INSTRUCTIONS OF DEVICE. ALSO FOLLOW THE INSTRUCTIONS OF YOUR DEVICE. ALSO FOLLOW THE INSTRUCTIONS OF YOUR LOCAL DEVICE. ALSO FOLLOW THE INSTRUCTIONS OF YOUR LOCAL 911 INSTRUCTIONS OF YOUR LOCAL 911 INSTRUCTIONS OF YOUR LOCAL 911 CENTERS. INSTRUCTIONS OF YOUR LOCAL 911 CENTERS. WHEN INSTRUCTIONS OF YOUR LOCAL 911 CENTERS. WHEN THEY CENTERS. WHEN THEY CENTERS. WHEN THEY PUT CENTERS. WHEN THEY PUT OUT CENTERS. WHEN THEY PUT OUT THOSE CENTERS. WHEN THEY PUT OUT THOSE PRESS CENTERS. WHEN THEY PUT OUT THOSE PRESS RELEASES, PUT OUT THOSE PRESS RELEASES, PUT OUT THOSE PRESS RELEASES, IT'S PUT OUT THOSE PRESS RELEASES, IT'S TO PUT OUT THOSE PRESS RELEASES, IT'S TO LET PUT OUT THOSE PRESS RELEASES, IT'S TO LET YOU PUT OUT THOSE PRESS RELEASES, IT'S TO LET YOU KNOW PUT OUT THOSE PRESS RELEASES, IT'S TO LET YOU KNOW HOW PUT OUT THOSE PRESS RELEASES, IT'S TO LET YOU KNOW HOW BEST PUT OUT THOSE PRESS RELEASES, IT'S TO LET YOU KNOW HOW BEST TO IT'S TO LET YOU KNOW HOW BEST TO IT'S TO LET YOU KNOW HOW BEST TO COMMUNICATE IT'S TO LET YOU KNOW HOW BEST TO COMMUNICATE WITH COMMUNICATE WITH COMMUNICATE WITH THEM COMMUNICATE WITH THEM AT COMMUNICATE WITH THEM AT THAT COMMUNICATE WITH THEM AT THAT GIVEN THEM AT THAT GIVEN THEM AT THAT GIVEN TIME...BECAUSE THEM AT THAT GIVEN TIME...BECAUSE THE THEM AT THAT GIVEN TIME...BECAUSE THE 911 TIME...BECAUSE THE 911 TIME...BECAUSE THE 911 PROFESSIONAL TIME...BECAUSE THE 911 PROFESSIONAL IS TIME...BECAUSE THE 911 PROFESSIONAL IS GOING TIME...BECAUSE THE 911 PROFESSIONAL IS GOING TO TIME...BECAUSE THE 911 PROFESSIONAL IS GOING TO GUIDE PROFESSIONAL IS GOING TO GUIDE PROFESSIONAL IS GOING TO GUIDE YOU YOU YOU THROUGH YOU THROUGH THAT YOU THROUGH THAT EMERGENCY." THROUGH THAT EMERGENCY." BETH BETH AS BETH AS LIVE: BETH AS LIVE: YOU BETH AS LIVE: YOU MAY BETH AS LIVE: YOU MAY HAVE BETH AS LIVE: YOU MAY HAVE HEARD BETH AS LIVE: YOU MAY HAVE HEARD OF BETH AS LIVE: YOU MAY HAVE HEARD OF NEXT- BETH AS LIVE: YOU MAY HAVE HEARD OF NEXT- GENERATION BETH AS LIVE: YOU MAY HAVE HEARD OF NEXT- GENERATION 911. HEARD OF NEXT- GENERATION 911. HEARD OF NEXT- GENERATION 911. THE HEARD OF NEXT- GENERATION 911. THE MAJORITY HEARD OF NEXT- GENERATION 911. THE MAJORITY OF HEARD OF NEXT- GENERATION 911. THE MAJORITY OF SOUTH THE MAJORITY OF SOUTH THE MAJORITY OF SOUTH DAKOTA THE MAJORITY OF SOUTH DAKOTA PROVIDES THE MAJORITY OF SOUTH DAKOTA PROVIDES IT THE MAJORITY OF SOUTH DAKOTA PROVIDES IT NOW, THE MAJORITY OF SOUTH DAKOTA PROVIDES IT NOW, WHERE DAKOTA PROVIDES IT NOW, WHERE DAKOTA PROVIDES IT NOW, WHERE YOU DAKOTA PROVIDES IT NOW, WHERE YOU CAN DAKOTA PROVIDES IT NOW, WHERE YOU CAN TEXT DAKOTA PROVIDES IT NOW, WHERE YOU CAN TEXT TO DAKOTA PROVIDES IT NOW, WHERE YOU CAN TEXT TO 911. DAKOTA PROVIDES IT NOW, WHERE YOU CAN TEXT TO 911. THE YOU CAN TEXT TO 911. THE LOCATIONS LOCATIONS THAT LOCATIONS THAT DON'T LOCATIONS THAT DON'T HAVE LOCATIONS THAT DON'T HAVE NEXT LOCATIONS THAT DON'T HAVE NEXT GENERATION LOCATIONS THAT DON'T HAVE NEXT GENERATION 911 LOCATIONS THAT DON'T HAVE NEXT GENERATION 911 INCLUDES LOCATIONS THAT DON'T HAVE NEXT GENERATION 911 INCLUDES TRIBAL GENERATION 911 INCLUDES TRIBAL GENERATION 911 INCLUDES TRIBAL LAND. GENERATION 911 INCLUDES TRIBAL LAND. AND GENERATION 911 INCLUDES TRIBAL LAND. AND THAT'S GENERATION 911 INCLUDES TRIBAL LAND. AND THAT'S ONE GENERATION 911 INCLUDES TRIBAL LAND. AND THAT'S ONE OF GENERATION 911 INCLUDES TRIBAL LAND. AND THAT'S ONE OF THE LAND. AND THAT'S ONE OF THE LAND. AND THAT'S ONE OF THE REASONS LAND. AND THAT'S ONE OF THE REASONS WE'RE LAND. AND THAT'S ONE OF THE REASONS WE'RE SEEING LAND. AND THAT'S ONE OF THE REASONS WE'RE SEEING GRANTS LAND. AND THAT'S ONE OF THE REASONS WE'RE SEEING GRANTS FOR REASONS WE'RE SEEING GRANTS FOR REASONS WE'RE SEEING GRANTS FOR BROADBAND REASONS WE'RE SEEING GRANTS FOR BROADBAND FUNDING REASONS WE'RE SEEING GRANTS FOR BROADBAND FUNDING IN REASONS WE'RE SEEING GRANTS FOR BROADBAND FUNDING IN REMOTE BROADBAND FUNDING IN REMOTE BROADBAND FUNDING IN REMOTE AREAS. BROADBAND FUNDING IN REMOTE AREAS. IN AREAS. IN AREAS. IN SIOUX AREAS. IN SIOUX FALLS, AREAS. IN SIOUX FALLS, BETH AREAS. IN SIOUX FALLS, BETH WARDEN, AREAS. IN SIOUX FALLS, BETH WARDEN, DAKOTA SIOUX FALLS, BETH WARDEN, DAKOTA SIOUX FALLS, BETH WARDEN, DAKOTA NEWS SIOUX FALLS, BETH WARDEN, DAKOTA NEWS NOW. NEWS NOW. NEWS NOW. OTS OTS OTS CORDELL CORDELL CORDELL IN CORDELL IN A CORDELL IN A STATE CORDELL IN A STATE FILING CORDELL IN A STATE FILING TO CORDELL IN A STATE FILING TO THE CORDELL IN A STATE FILING TO THE FCC CORDELL IN A STATE FILING TO THE FCC FOR IN A STATE FILING TO THE FCC FOR IN A STATE FILING TO THE FCC FOR 2022, IN A STATE FILING TO THE FCC FOR 2022, JUST IN A STATE FILING TO THE FCC FOR 2022, JUST OVER IN A STATE FILING TO THE FCC FOR 2022, JUST OVER 322-THOUSAND 2022, JUST OVER 322-THOUSAND 2022, JUST OVER 322-THOUSAND CALLS 2022, JUST OVER 322-THOUSAND CALLS CAME 2022, JUST OVER 322-THOUSAND CALLS CAME INTO 2022, JUST OVER 322-THOUSAND CALLS CAME INTO 911.. CALLS CAME INTO 911.. IT IT COSTS IT COSTS 36.5 IT COSTS 36.5 MILLION IT COSTS 36.5 MILLION DOLLARS IT COSTS 36.5 MILLION DOLLARS TO IT COSTS 36.5 MILLION DOLLARS TO OPERATE IT COSTS 36.5 MILLION DOLLARS TO OPERATE 911 IT COSTS 36.5 MILLION DOLLARS TO OPERATE 911 SERVICES IT COSTS 36.5 MILLION DOLLARS TO OPERATE 911 SERVICES STATE IT COSTS 36.5 MILLION DOLLARS TO OPERATE 911 SERVICES STATE WIDE. OPERATE 911 SERVICES STATE WIDE. WIDE WIDE CAM WIDE CAM 1 WIDE CAM 1 VO WIDE CAM 1 VO CORDELL CORDELL CORDELL DEEP CORDELL DEEP BREATHE DEEP BREATHE DEEP BREATHE BREATHING... DEEP BREATHE BREATHING... IT DEEP BREATHE BREATHING... IT SEEMS DEEP BREATHE BREATHING... IT SEEMS LIKE DEEP BREATHE BREATHING... IT SEEMS LIKE SUCH BREATHING... IT SEEMS LIKE SUCH BREATHING... IT SEEMS LIKE SUCH A BREATHING... IT SEEMS LIKE SUCH A SIMPLE BREATHING... IT SEEMS LIKE SUCH A SIMPLE THING-- BREATHING... IT SEEMS LIKE SUCH A SIMPLE THING-- THAT BREATHING... IT SEEMS LIKE SUCH A SIMPLE THING-- THAT WE BREATHING... IT SEEMS LIKE SUCH A SIMPLE THING-- THAT WE OFTEN A SIMPLE THING-- THAT WE OFTEN A SIMPLE THING-- THAT WE OFTEN TAKE A SIMPLE THING-- THAT WE OFTEN TAKE IT