FAMILY. THAT’S RIGHT.
YEAH A CRUISE VACATION
TURNED INTO A NIGHTMARE. YEAH A CRUISE VACATION
TURNED INTO A NIGHTMARE.
TAKE IT AWAY, JANE. ONE TURNED INTO A NIGHTMARE.
TAKE IT AWAY, JANE. ONE
OKLAHOMA FAMILY WAS LEFT TAKE IT AWAY, JANE. ONE
OKLAHOMA FAMILY WAS LEFT
HIGH AND DRY AT A REMOTE OKLAHOMA FAMILY WAS LEFT
HIGH AND DRY AT A REMOTE
ALASKAN PORT AFTER AN OFF HIGH AND DRY AT A REMOTE
ALASKAN PORT AFTER AN OFF
BOAT EXCURSION KEPT THEM ALASKAN PORT AFTER AN OFF
BOAT EXCURSION KEPT THEM
ON LAND LONG ENOUGH FOR BOAT EXCURSION KEPT THEM
ON LAND LONG ENOUGH FOR
THE NORWEGIAN CRUISE LINE ON LAND LONG ENOUGH FOR
THE NORWEGIAN CRUISE LINE
SHIP TO LEAVE WITHOUT THE NORWEGIAN CRUISE LINE
SHIP TO LEAVE WITHOUT
THEM. THE FAMILY OF NINE SHIP TO LEAVE WITHOUT
THEM. THE FAMILY OF NINE
WAS STUCK WITHOUT THEIR THEM. THE FAMILY OF NINE
WAS STUCK WITHOUT THEIR
PASSPORTS AND WAS STUCK WITHOUT THEIR
PASSPORTS AND
MEDICATIONS. TO MAKE PASSPORTS AND
MEDICATIONS. TO MAKE
MATTERS WORSE, THE CRUISE MEDICATIONS. TO MAKE
MATTERS WORSE, THE CRUISE
LINE THEN CHARGED THE MATTERS WORSE, THE CRUISE
LINE THEN CHARGED THE
FAMILY OF NOT $9,000 IN LINE THEN CHARGED THE
FAMILY OF NOT $9,000 IN
CUSTOMS FEES. WE DID FAMILY OF NOT $9,000 IN
CUSTOMS FEES. WE DID
REACH OUT TO NORWEGIAN CUSTOMS FEES. WE DID
REACH OUT TO NORWEGIAN
CRUISE LINE FOR A REACH OUT TO NORWEGIAN
CRUISE LINE FOR A
STATEMENT, AND HERE’S CRUISE LINE FOR A
STATEMENT, AND HERE’S
WHAT THEY HAD TO SAY. STATEMENT, AND HERE’S
WHAT THEY HAD TO SAY.
QUOTE. ON THE AFTERNOON WHAT THEY HAD TO SAY.
QUOTE. ON THE AFTERNOON
OF FRIDAY, JULY 12TH, THE QUOTE. ON THE AFTERNOON
OF FRIDAY, JULY 12TH, THE
FAMILY OF NINE GUESTS OF FRIDAY, JULY 12TH, THE
FAMILY OF NINE GUESTS
MISSED THE SHIP’S ALL FAMILY OF NINE GUESTS
MISSED THE SHIP’S ALL
ABOARD TIME DUE TO A MISSED THE SHIP’S ALL
ABOARD TIME DUE TO A
MISSTEP BY A LOCAL TOUR ABOARD TIME DUE TO A
MISSTEP BY A LOCAL TOUR
OPERATOR. WHEN THE GUESTS MISSTEP BY A LOCAL TOUR
OPERATOR. WHEN THE GUESTS
DID NOT RETURN TO THE OPERATOR. WHEN THE GUESTS
DID NOT RETURN TO THE
SHIP AT THE PUBLISHED DID NOT RETURN TO THE
SHIP AT THE PUBLISHED
TIME, WE ATTEMPTED TO SHIP AT THE PUBLISHED
TIME, WE ATTEMPTED TO
CONTACT THEM, BUT WERE TIME, WE ATTEMPTED TO
CONTACT THEM, BUT WERE
UNABLE TO REACH THEM THAT CONTACT THEM, BUT WERE
UNABLE TO REACH THEM THAT
A SPOKESPERSON FOR UNABLE TO REACH THEM THAT
A SPOKESPERSON FOR
NORWEGIAN CRUISE LINE AND A SPOKESPERSON FOR
NORWEGIAN CRUISE LINE AND
HERE TO TELL US MORE NORWEGIAN CRUISE LINE AND
HERE TO TELL US MORE
ABOUT THEIR STORY IS HERE TO TELL US MORE
ABOUT THEIR STORY IS
JOSHUA AND KATELYN GAULT. ABOUT THEIR STORY IS
JOSHUA AND KATELYN GAULT.
THANK YOU SO MUCH FOR JOSHUA AND KATELYN GAULT.
THANK YOU SO MUCH FOR
COMING ON TO FOX WEATHER. THANK YOU SO MUCH FOR
COMING ON TO FOX WEATHER.
THIS IS AN ABSOLUTE COMING ON TO FOX WEATHER.
THIS IS AN ABSOLUTE
NIGHTMARE. I CAN’T THIS IS AN ABSOLUTE
NIGHTMARE. I CAN’T
IMAGINE WHAT YOU AND YOUR NIGHTMARE. I CAN’T
IMAGINE WHAT YOU AND YOUR
FAMILY HAD ENDURED. THE IMAGINE WHAT YOU AND YOUR
FAMILY HAD ENDURED. THE
CRUISE LINE CALLING THIS FAMILY HAD ENDURED. THE
CRUISE LINE CALLING THIS
INCIDENT A, QUOTE, CRUISE LINE CALLING THIS
INCIDENT A, QUOTE,
MISSTEP BY A LOCAL TOUR INCIDENT A, QUOTE,
MISSTEP BY A LOCAL TOUR
OPERATOR. WHAT DO YOU MISSTEP BY A LOCAL TOUR
OPERATOR. WHAT DO YOU
CALL IT? WHAT DO WE CALL OPERATOR. WHAT DO YOU
CALL IT? WHAT DO WE CALL
IT? WELL, WE CALL IT A CALL IT? WHAT DO WE CALL
IT? WELL, WE CALL IT A
NIGHTMARE TO BE HONEST. IT? WELL, WE CALL IT A
NIGHTMARE TO BE HONEST.
THIS WAS JUST ONE OF NIGHTMARE TO BE HONEST.
THIS WAS JUST ONE OF
THOSE SITUATIONS WHERE THIS WAS JUST ONE OF
THOSE SITUATIONS WHERE
COMMUNICATION BROKE DOWN THOSE SITUATIONS WHERE
COMMUNICATION BROKE DOWN
IN EVERY ASPECT FROM THE COMMUNICATION BROKE DOWN
IN EVERY ASPECT FROM THE
TOUR BUS GUIDE TO WHOEVER IN EVERY ASPECT FROM THE
TOUR BUS GUIDE TO WHOEVER
CONTACTS THE PERSON TOUR BUS GUIDE TO WHOEVER
CONTACTS THE PERSON
COUNTING ON THE SHIP TO CONTACTS THE PERSON
COUNTING ON THE SHIP TO
WHOEVER MAKES THAT COUNTING ON THE SHIP TO
WHOEVER MAKES THAT
DECISION TO PULL THAT WHOEVER MAKES THAT
DECISION TO PULL THAT
GANGWAY. AND THERE WAS NO DECISION TO PULL THAT
GANGWAY. AND THERE WAS NO
COMMUNICATION. OTHER THAN GANGWAY. AND THERE WAS NO
COMMUNICATION. OTHER THAN
US CALLING THE PORT COMMUNICATION. OTHER THAN
US CALLING THE PORT
AUTHORITY AND THE PORT US CALLING THE PORT
AUTHORITY AND THE PORT
AUTHORITY, CALLING THE AUTHORITY AND THE PORT
AUTHORITY, CALLING THE
SHIP AND LETTING THEM AUTHORITY, CALLING THE
SHIP AND LETTING THEM
KNOW WHAT’S GOING ON, SO SHIP AND LETTING THEM
KNOW WHAT’S GOING ON, SO
UNFORTUNATELY, THAT’S KNOW WHAT’S GOING ON, SO
UNFORTUNATELY, THAT’S
WHEN I SAY A NIGHTMARE. UNFORTUNATELY, THAT’S
WHEN I SAY A NIGHTMARE.
THAT’S WHAT I MEAN BY WHEN I SAY A NIGHTMARE.
THAT’S WHAT I MEAN BY
NIGHTMARE. AND KAITLYN THAT’S WHAT I MEAN BY
NIGHTMARE. AND KAITLYN
CAN KIND OF TALK TO YOU NIGHTMARE. AND KAITLYN
CAN KIND OF TALK TO YOU
MORE ABOUT THE STEPS OF CAN KIND OF TALK TO YOU
MORE ABOUT THE STEPS OF
THAT AND BEING WITH SIX MORE ABOUT THE STEPS OF
THAT AND BEING WITH SIX
CHILDREN AND HER MOTHER, THAT AND BEING WITH SIX
CHILDREN AND HER MOTHER,
WHO’S 78 YEARS OLD, YOU CHILDREN AND HER MOTHER,
WHO’S 78 YEARS OLD, YOU
KNOW, IT WAS TOUGH. IT WHO’S 78 YEARS OLD, YOU
KNOW, IT WAS TOUGH. IT
WAS TOUGH TRAVELING WITH KNOW, IT WAS TOUGH. IT
WAS TOUGH TRAVELING WITH
SO MANY PEOPLE AND SO WAS TOUGH TRAVELING WITH
SO MANY PEOPLE AND SO
MANY YOUNG CHILDREN IS A SO MANY PEOPLE AND SO
MANY YOUNG CHILDREN IS A
HUGE UNDERTAKING. AND SO MANY YOUNG CHILDREN IS A
HUGE UNDERTAKING. AND SO
THAT’S WHY WE BOOKED HUGE UNDERTAKING. AND SO
THAT’S WHY WE BOOKED
THROUGH NCL. THIS WAS AN THAT’S WHY WE BOOKED
THROUGH NCL. THIS WAS AN
NCL SPONSORED EXCURSION. THROUGH NCL. THIS WAS AN
NCL SPONSORED EXCURSION.
WE INTENTIONALLY BOOKED NCL SPONSORED EXCURSION.
WE INTENTIONALLY BOOKED
THROUGH THEM BECAUSE MY WE INTENTIONALLY BOOKED
THROUGH THEM BECAUSE MY
MOTHER WAS A PASSENGER ON THROUGH THEM BECAUSE MY
MOTHER WAS A PASSENGER ON
THE NORWEGIAN DAWN THAT, MOTHER WAS A PASSENGER ON
THE NORWEGIAN DAWN THAT,
BACK IN MARCH THAT THOSE THE NORWEGIAN DAWN THAT,
BACK IN MARCH THAT THOSE
PASSENGERS GOT LEFT BACK IN MARCH THAT THOSE
PASSENGERS GOT LEFT
BEHIND. AND WE WANTED PASSENGERS GOT LEFT
BEHIND. AND WE WANTED
THAT PEACE OF MIND AND BEHIND. AND WE WANTED
THAT PEACE OF MIND AND
THAT SURETY THAT THIS THAT PEACE OF MIND AND
THAT SURETY THAT THIS
SHIP WILL NOT LEAVE THAT SURETY THAT THIS
SHIP WILL NOT LEAVE
WITHOUT YOU ON NCL’S SHIP WILL NOT LEAVE
WITHOUT YOU ON NCL’S
WEBSITE, THEY STATE VERY WITHOUT YOU ON NCL’S
WEBSITE, THEY STATE VERY
CLEARLY YOU WILL NEVER BE WEBSITE, THEY STATE VERY
CLEARLY YOU WILL NEVER BE
LEFT BEHIND ON AN NCL CLEARLY YOU WILL NEVER BE
LEFT BEHIND ON AN NCL
EXCURSION. YOU GUYS CAN LEFT BEHIND ON AN NCL
EXCURSION. YOU GUYS CAN
SEE THAT. BUT I BELIEVE EXCURSION. YOU GUYS CAN
SEE THAT. BUT I BELIEVE
IT’S NUMBER SEVEN AND YOU SEE THAT. BUT I BELIEVE
IT’S NUMBER SEVEN AND YOU
CAN GO RIGHT ON THEIR IT’S NUMBER SEVEN AND YOU
CAN GO RIGHT ON THEIR
WEBSITE AND IT’LL TELL CAN GO RIGHT ON THEIR
WEBSITE AND IT’LL TELL
YOU, YOU KNOW, IF YOU DO WEBSITE AND IT’LL TELL
YOU, YOU KNOW, IF YOU DO
A, IF YOU’RE BOOKED, YOUR YOU, YOU KNOW, IF YOU DO
A, IF YOU’RE BOOKED, YOUR
SHORE EXCURSIONS WITH, A, IF YOU’RE BOOKED, YOUR
SHORE EXCURSIONS WITH,
WITH NORWEGIAN CRUISE SHORE EXCURSIONS WITH,
WITH NORWEGIAN CRUISE
LINE DIRECTLY, THEY’LL WITH NORWEGIAN CRUISE
LINE DIRECTLY, THEY’LL
ALWAYS WAIT FOR YOU, EVEN LINE DIRECTLY, THEY’LL
ALWAYS WAIT FOR YOU, EVEN
FOR THE TARDY TARDY OF ALWAYS WAIT FOR YOU, EVEN
FOR THE TARDY TARDY OF
TOURS TO RETURN TO THEIR FOR THE TARDY TARDY OF
TOURS TO RETURN TO THEIR
SHIP BEFORE SAILING MORE TOURS TO RETURN TO THEIR
SHIP BEFORE SAILING MORE
VALUABLE PEACE OF MIND. SHIP BEFORE SAILING MORE
VALUABLE PEACE OF MIND.
AND THIS IS WHERE THEY VALUABLE PEACE OF MIND.
AND THIS IS WHERE THEY
FAILED. GOSH, THEY AND THIS IS WHERE THEY
FAILED. GOSH, THEY
DIDN’T. THEY DIDN’T DO FAILED. GOSH, THEY
DIDN’T. THEY DIDN’T DO
THAT. CLEARLY, YOU’VE DIDN’T. THEY DIDN’T DO
THAT. CLEARLY, YOU’VE
CLEARLY DONE YOUR THAT. CLEARLY, YOU’VE
CLEARLY DONE YOUR
HOMEWORK, AND YOU’VE GOT CLEARLY DONE YOUR
HOMEWORK, AND YOU’VE GOT
IT IN WRITING. TAKE US HOMEWORK, AND YOU’VE GOT
IT IN WRITING. TAKE US
THROUGH THAT DAY. WHAT IT IN WRITING. TAKE US
THROUGH THAT DAY. WHAT
WAS GOING THROUGH YOUR THROUGH THAT DAY. WHAT
WAS GOING THROUGH YOUR
MIND WHEN YOU FOUND OUT WAS GOING THROUGH YOUR
MIND WHEN YOU FOUND OUT
THE SHIP HAD LEFT WITHOUT MIND WHEN YOU FOUND OUT
THE SHIP HAD LEFT WITHOUT
YOU AND YOUR FAMILY WERE THE SHIP HAD LEFT WITHOUT
YOU AND YOUR FAMILY WERE
YOU ANGRY? WERE YOU SAD? YOU AND YOUR FAMILY WERE
YOU ANGRY? WERE YOU SAD?
WERE YOU CONFUSED? WHAT YOU ANGRY? WERE YOU SAD?
WERE YOU CONFUSED? WHAT
WAS THE OVERALL EMOTION WERE YOU CONFUSED? WHAT
WAS THE OVERALL EMOTION
THERE? SHOCK. WE WERE WAS THE OVERALL EMOTION
THERE? SHOCK. WE WERE
JUST IN SHOCK. WE’RE THERE? SHOCK. WE WERE
JUST IN SHOCK. WE’RE
PRETTY SEASONED JUST IN SHOCK. WE’RE
PRETTY SEASONED
TRAVELERS, AND IT WAS. WE PRETTY SEASONED
TRAVELERS, AND IT WAS. WE
JUST WENT INTO CRISIS TRAVELERS, AND IT WAS. WE
JUST WENT INTO CRISIS
MANAGEMENT MODE, YOU JUST WENT INTO CRISIS
MANAGEMENT MODE, YOU
KNOW, FOOD, SHELTER, MANAGEMENT MODE, YOU
KNOW, FOOD, SHELTER,
CLOTHES PRODUCTS. YEAH KNOW, FOOD, SHELTER,
CLOTHES PRODUCTS. YEAH
AND THEN MEDICATION, CLOTHES PRODUCTS. YEAH
AND THEN MEDICATION,
TRYING TO FIND SOMETHING AND THEN MEDICATION,
TRYING TO FIND SOMETHING
FOR THE KIDS TO DO SO TRYING TO FIND SOMETHING
FOR THE KIDS TO DO SO
THAT WE COULD FOCUS ON FOR THE KIDS TO DO SO
THAT WE COULD FOCUS ON
THE LOGISTICS. BECAUSE I THAT WE COULD FOCUS ON
THE LOGISTICS. BECAUSE I
REACHED OUT TO NCL AND THE LOGISTICS. BECAUSE I
REACHED OUT TO NCL AND
EVERYBODY WAS EMPATHETIC, REACHED OUT TO NCL AND
EVERYBODY WAS EMPATHETIC,
BUT NOBODY KNEW WHAT TO EVERYBODY WAS EMPATHETIC,
BUT NOBODY KNEW WHAT TO
DO. AND THE ANSWERS WE BUT NOBODY KNEW WHAT TO
DO. AND THE ANSWERS WE
KEPT GETTING WAS, WE’LL DO. AND THE ANSWERS WE
KEPT GETTING WAS, WE’LL
SEND EMAILS AND REALLY KEPT GETTING WAS, WE’LL
SEND EMAILS AND REALLY
WHAT I WANT TO COME FROM SEND EMAILS AND REALLY
WHAT I WANT TO COME FROM
THIS IS I WANT NCL TO WHAT I WANT TO COME FROM
THIS IS I WANT NCL TO
STOP ABDICATING THEIR THIS IS I WANT NCL TO
STOP ABDICATING THEIR
RESPONSIBILITY AND OWN UP STOP ABDICATING THEIR
RESPONSIBILITY AND OWN UP
TO THE WEAK POINTS IN THE RESPONSIBILITY AND OWN UP
TO THE WEAK POINTS IN THE
PROCESS AND FIX THE TO THE WEAK POINTS IN THE
PROCESS AND FIX THE
SYSTEM SO THAT CRUISE PROCESS AND FIX THE
SYSTEM SO THAT CRUISE
TRAVEL IS SAFE FOR SYSTEM SO THAT CRUISE
TRAVEL IS SAFE FOR
FAMILIES AND LARGE TRAVEL IS SAFE FOR
FAMILIES AND LARGE
GROUPS, IT’S A GREAT WAY FAMILIES AND LARGE
GROUPS, IT’S A GREAT WAY
TO TRAVEL. IT GIVES YOU GROUPS, IT’S A GREAT WAY
TO TRAVEL. IT GIVES YOU
ACCESS TO EXOTIC, REMOTE TO TRAVEL. IT GIVES YOU
ACCESS TO EXOTIC, REMOTE
PLACES IN THE WORLD. YOU ACCESS TO EXOTIC, REMOTE
PLACES IN THE WORLD. YOU
WOULDN’T OTHERWISE HAVE PLACES IN THE WORLD. YOU
WOULDN’T OTHERWISE HAVE
ACCESS TO. AND, BUT ON WOULDN’T OTHERWISE HAVE
ACCESS TO. AND, BUT ON
THE FLIP SIDE, SITUATIONS ACCESS TO. AND, BUT ON
THE FLIP SIDE, SITUATIONS
CAN BECOME REALLY THE FLIP SIDE, SITUATIONS
CAN BECOME REALLY
CRITICAL REALLY QUICKLY. CAN BECOME REALLY
CRITICAL REALLY QUICKLY.
YOU KNOW, THANKFULLY CRITICAL REALLY QUICKLY.
YOU KNOW, THANKFULLY
NOBODY WAS ON CARDIAC YOU KNOW, THANKFULLY
NOBODY WAS ON CARDIAC
MEDS OR ANYTHING LIKE NOBODY WAS ON CARDIAC
MEDS OR ANYTHING LIKE
THAT. LIFE SUSTAINING MEDS OR ANYTHING LIKE
THAT. LIFE SUSTAINING
MEDICATION THAT THIS THAT. LIFE SUSTAINING
MEDICATION THAT THIS
COULD HAVE BEEN SO MUCH MEDICATION THAT THIS
COULD HAVE BEEN SO MUCH
WORSE. AND I THINK THAT’S COULD HAVE BEEN SO MUCH
WORSE. AND I THINK THAT’S
REALLY THE PURPOSE OF US WORSE. AND I THINK THAT’S
REALLY THE PURPOSE OF US
SHARING OUR STORY IS NOT REALLY THE PURPOSE OF US
SHARING OUR STORY IS NOT
NECESSARILY WHAT WE WENT SHARING OUR STORY IS NOT
NECESSARILY WHAT WE WENT
THROUGH. BECAUSE, YEAH, NECESSARILY WHAT WE WENT
THROUGH. BECAUSE, YEAH,
IT SUCKS, BUT IT COULD THROUGH. BECAUSE, YEAH,
IT SUCKS, BUT IT COULD
HAVE BEEN A LOT WORSE. IT SUCKS, BUT IT COULD
HAVE BEEN A LOT WORSE.
SOMEBODY COULD HAVE LOST HAVE BEEN A LOT WORSE.
SOMEBODY COULD HAVE LOST
A LIFE. SOMEBODY COULD SOMEBODY COULD HAVE LOST
A LIFE. SOMEBODY COULD
REALLY GOT INJURED. SO I A LIFE. SOMEBODY COULD
REALLY GOT INJURED. SO I
THINK THAT’S WHY WE WANT REALLY GOT INJURED. SO I
THINK THAT’S WHY WE WANT
TO GET THIS OUT SO BAD. THINK THAT’S WHY WE WANT
TO GET THIS OUT SO BAD.
IS THAT OBVIOUSLY THERE’S TO GET THIS OUT SO BAD.
IS THAT OBVIOUSLY THERE’S
HOLES IN THE CRUISE LINE IS THAT OBVIOUSLY THERE’S
HOLES IN THE CRUISE LINE
INDUSTRY, AND I’M SURE HOLES IN THE CRUISE LINE
INDUSTRY, AND I’M SURE
IT’S NOT JUST NCL. THIS INDUSTRY, AND I’M SURE
IT’S NOT JUST NCL. THIS
HAS TO BE ADDRESSED. OR IT’S NOT JUST NCL. THIS
HAS TO BE ADDRESSED. OR
IT’S GOING TO HAPPEN HAS TO BE ADDRESSED. OR
IT’S GOING TO HAPPEN
AGAIN. THIS HAS HAPPENED IT’S GOING TO HAPPEN
AGAIN. THIS HAS HAPPENED
2 OR 3 TIMES NOW, JUST AGAIN. THIS HAS HAPPENED
2 OR 3 TIMES NOW, JUST
THIS YEAR WITH NCL, NOW, 2 OR 3 TIMES NOW, JUST
THIS YEAR WITH NCL, NOW,
I DON’T KNOW IF IT’S JUST THIS YEAR WITH NCL, NOW,
I DON’T KNOW IF IT’S JUST
A CALL THAT THEY MAKE I DON’T KNOW IF IT’S JUST
A CALL THAT THEY MAKE
INSTANTLY OR IF THERE’S A A CALL THAT THEY MAKE
INSTANTLY OR IF THERE’S A
BREAKDOWN IN INSTANTLY OR IF THERE’S A
BREAKDOWN IN
COMMUNICATION BETWEEN BREAKDOWN IN
COMMUNICATION BETWEEN
THAT PORT AUTHORITY AND COMMUNICATION BETWEEN
THAT PORT AUTHORITY AND
THE SHIP, BUT IT’S GOT TO THAT PORT AUTHORITY AND
THE SHIP, BUT IT’S GOT TO
BE FIXED. I HEAR YOU, I THE SHIP, BUT IT’S GOT TO
BE FIXED. I HEAR YOU, I
MEAN, I READ A LITTLE BIT BE FIXED. I HEAR YOU, I
MEAN, I READ A LITTLE BIT
MORE ABOUT YOUR STORY MEAN, I READ A LITTLE BIT
MORE ABOUT YOUR STORY
BEFORE WE WERE TALKING MORE ABOUT YOUR STORY
BEFORE WE WERE TALKING
WITH YOU GUYS, AND I BEFORE WE WERE TALKING
WITH YOU GUYS, AND I
UNDERSTAND, YOU KNOW, YOU WITH YOU GUYS, AND I
UNDERSTAND, YOU KNOW, YOU
WENT ON THIS EXCURSION, UNDERSTAND, YOU KNOW, YOU
WENT ON THIS EXCURSION,
YOU WERE PREPARED AND IN WENT ON THIS EXCURSION,
YOU WERE PREPARED AND IN
LINE TO GET ON THE TOUR YOU WERE PREPARED AND IN
LINE TO GET ON THE TOUR
BUS BACK, AND THEY TURNED LINE TO GET ON THE TOUR
BUS BACK, AND THEY TURNED
YOU AWAY. WE WERE THERE. BUS BACK, AND THEY TURNED
YOU AWAY. WE WERE THERE.
EXACTLY. WE WERE THERE. YOU AWAY. WE WERE THERE.
EXACTLY. WE WERE THERE.
SO I CAN’T IMAGINE JUST EXACTLY. WE WERE THERE.
SO I CAN’T IMAGINE JUST
WHAT WAS GOING THROUGH SO I CAN’T IMAGINE JUST
WHAT WAS GOING THROUGH
YOUR HEAD. WHERE AGAIN, WHAT WAS GOING THROUGH
YOUR HEAD. WHERE AGAIN,
TO YOUR POINT, HAPPY THAT YOUR HEAD. WHERE AGAIN,
TO YOUR POINT, HAPPY THAT
EVERYONE IS OKAY. YOU HAD TO YOUR POINT, HAPPY THAT
EVERYONE IS OKAY. YOU HAD
YOUR KIDS WITH YOU, BUT EVERYONE IS OKAY. YOU HAD
YOUR KIDS WITH YOU, BUT
ALSO TO IN THAT MISSTEP, YOUR KIDS WITH YOU, BUT
ALSO TO IN THAT MISSTEP,
YOU WEREN’T ABLE TO ALSO TO IN THAT MISSTEP,
YOU WEREN’T ABLE TO
CONTINUE TO THE CRUISE UP YOU WEREN’T ABLE TO
CONTINUE TO THE CRUISE UP
INTO CANADA, RIGHT? SO CONTINUE TO THE CRUISE UP
INTO CANADA, RIGHT? SO
THAT WAS ANOTHER MISSED INTO CANADA, RIGHT? SO
THAT WAS ANOTHER MISSED
OPPORTUNITY. I MEAN, MY THAT WAS ANOTHER MISSED
OPPORTUNITY. I MEAN, MY
GRANDFATHER, HE’S BEEN ON OPPORTUNITY. I MEAN, MY
GRANDFATHER, HE’S BEEN ON
A CRUISE UP THROUGH GRANDFATHER, HE’S BEEN ON
A CRUISE UP THROUGH
ALASKA AND CANADA. HE A CRUISE UP THROUGH
ALASKA AND CANADA. HE
SAID IT’S THE MOST ALASKA AND CANADA. HE
SAID IT’S THE MOST
BEAUTIFUL THING HE’S EVER SAID IT’S THE MOST
BEAUTIFUL THING HE’S EVER
BEEN ON. SO I KNOW WHAT BEAUTIFUL THING HE’S EVER
BEEN ON. SO I KNOW WHAT
THAT MIGHT HAVE FELT LIKE BEEN ON. SO I KNOW WHAT
THAT MIGHT HAVE FELT LIKE
FOR YOU. WE APPRECIATE THAT MIGHT HAVE FELT LIKE
FOR YOU. WE APPRECIATE
YOU TELLING YOUR STORY. FOR YOU. WE APPRECIATE
YOU TELLING YOUR STORY.
NOW I WILL SAY, NORWEGIAN YOU TELLING YOUR STORY.
NOW I WILL SAY, NORWEGIAN
DID IN FACT, YOU KNOW, NOW I WILL SAY, NORWEGIAN
DID IN FACT, YOU KNOW,
RESPOND TO YOUR STORY DID IN FACT, YOU KNOW,
RESPOND TO YOUR STORY
OFFERING COMPENSATION RESPOND TO YOUR STORY
OFFERING COMPENSATION
REIMBURSING FOR THOSE OUT OFFERING COMPENSATION
REIMBURSING FOR THOSE OUT
OF POCKET EXPENSES, REIMBURSING FOR THOSE OUT
OF POCKET EXPENSES,
REFUNDING THE US CUSTOM OF POCKET EXPENSES,
REFUNDING THE US CUSTOM
FEES. PRORATING. YOU REFUNDING THE US CUSTOM
FEES. PRORATING. YOU
KNOW, THE DAYS IN WHICH FEES. PRORATING. YOU
KNOW, THE DAYS IN WHICH
YOU’VE MISSED BECAUSE OF KNOW, THE DAYS IN WHICH
YOU’VE MISSED BECAUSE OF
THIS INCIDENT TO EACH YOU’VE MISSED BECAUSE OF
THIS INCIDENT TO EACH
FAMILY MEMBER ALSO THIS INCIDENT TO EACH
FAMILY MEMBER ALSO
RECEIVING A 20% DISCOUNT FAMILY MEMBER ALSO
RECEIVING A 20% DISCOUNT
FOR FUTURE CRUISES AFTER RECEIVING A 20% DISCOUNT
FOR FUTURE CRUISES AFTER
ALL OF THIS, ARE YOU FOR FUTURE CRUISES AFTER
ALL OF THIS, ARE YOU
GOING TO TAKE THEM UP ON ALL OF THIS, ARE YOU
GOING TO TAKE THEM UP ON
THE OFFER AND ARE YOU GOING TO TAKE THEM UP ON
THE OFFER AND ARE YOU
GOING TO TAKE ANOTHER THE OFFER AND ARE YOU
GOING TO TAKE ANOTHER
CRUISE? YOU KNOW, WE ARE GOING TO TAKE ANOTHER
CRUISE? YOU KNOW, WE ARE
WORKING. WE ARE HOPING TO CRUISE? YOU KNOW, WE ARE
WORKING. WE ARE HOPING TO
WORK WITH NCL TO COME TO WORKING. WE ARE HOPING TO
WORK WITH NCL TO COME TO
A RESOLUTION ON THIS, I WORK WITH NCL TO COME TO
A RESOLUTION ON THIS, I
THINK WHERE THEIR A RESOLUTION ON THIS, I
THINK WHERE THEIR
RESPONSE FALLS SHORT IS THINK WHERE THEIR
RESPONSE FALLS SHORT IS
OWNING THE RESPONSIBILITY RESPONSE FALLS SHORT IS
OWNING THE RESPONSIBILITY
AND A COMMITMENT TO FIX OWNING THE RESPONSIBILITY
AND A COMMITMENT TO FIX
THE PROBLEM, BECAUSE AND A COMMITMENT TO FIX
THE PROBLEM, BECAUSE
WE’RE NOT INTERESTED IN, THE PROBLEM, BECAUSE
WE’RE NOT INTERESTED IN,
YOU KNOW, JUST THIS WE’RE NOT INTERESTED IN,
YOU KNOW, JUST THIS
CONTINUING TO HAPPEN. WE YOU KNOW, JUST THIS
CONTINUING TO HAPPEN. WE
NEED CLARIFICATION ON CONTINUING TO HAPPEN. WE
NEED CLARIFICATION ON
WHAT EXACTLY IS THEIR NEED CLARIFICATION ON
WHAT EXACTLY IS THEIR
GUARANTEE, IS THEIR WHAT EXACTLY IS THEIR
GUARANTEE, IS THEIR
GUARANTEE THAT IF YOU GUARANTEE, IS THEIR
GUARANTEE THAT IF YOU
BOOK THROUGH THEM AND GUARANTEE THAT IF YOU
BOOK THROUGH THEM AND
SOMETHING GOES AWRY, THEY BOOK THROUGH THEM AND
SOMETHING GOES AWRY, THEY
THEY CAN CHOOSE TO HOLD SOMETHING GOES AWRY, THEY
THEY CAN CHOOSE TO HOLD
THE SHIP. AND IF THEY THEY CAN CHOOSE TO HOLD
THE SHIP. AND IF THEY
CHOOSE NOT TO, THEN SAVE THE SHIP. AND IF THEY
CHOOSE NOT TO, THEN SAVE
YOUR RECEIPTS AND MAYBE CHOOSE NOT TO, THEN SAVE
YOUR RECEIPTS AND MAYBE
YOU’LL GET BE REIMBURSED. YOUR RECEIPTS AND MAYBE
YOU’LL GET BE REIMBURSED.
AND THEN ALL THE YOU’LL GET BE REIMBURSED.
AND THEN ALL THE
LOGISTICS ARE ON YOU AND THEN ALL THE
LOGISTICS ARE ON YOU
BECAUSE THAT WAS OUR LOGISTICS ARE ON YOU
BECAUSE THAT WAS OUR
EXPERIENCE. AND IF THAT’S BECAUSE THAT WAS OUR
EXPERIENCE. AND IF THAT’S
NOT THEIR GUARANTEE, THEN EXPERIENCE. AND IF THAT’S
NOT THEIR GUARANTEE, THEN
THEY NEED TO FIX IT. SO NOT THEIR GUARANTEE, THEN
THEY NEED TO FIX IT. SO
THAT IT DOESN’T CONTINUE THEY NEED TO FIX IT. SO
THAT IT DOESN’T CONTINUE
TO HAPPEN TO OTHER THAT IT DOESN’T CONTINUE
TO HAPPEN TO OTHER
PEOPLE, BECAUSE A LOT OF TO HAPPEN TO OTHER
PEOPLE, BECAUSE A LOT OF
PEOPLE ARE SPENDING PEOPLE, BECAUSE A LOT OF
PEOPLE ARE SPENDING
PREMIUM PRICE OR SPENDING PEOPLE ARE SPENDING
PREMIUM PRICE OR SPENDING
PREMIUM PAYING THE PREMIUM PRICE OR SPENDING
PREMIUM PAYING THE
PREMIUM PRICES. SO FOR PREMIUM PAYING THE
PREMIUM PRICES. SO FOR
THESE REASSURANCES, AND PREMIUM PRICES. SO FOR
THESE REASSURANCES, AND
THAT’S WHAT WE DID. AND THESE REASSURANCES, AND
THAT’S WHAT WE DID. AND
AGAIN, IF YOU CAN’T THAT’S WHAT WE DID. AND
AGAIN, IF YOU CAN’T
GUARANTEE IT, IT’S KIND AGAIN, IF YOU CAN’T
GUARANTEE IT, IT’S KIND
OF POINTLESS. YOU KNOW, GUARANTEE IT, IT’S KIND
OF POINTLESS. YOU KNOW,
AT THAT POINT, I MEAN OF POINTLESS. YOU KNOW,
AT THAT POINT, I MEAN
THIS IS IN MY OPINION, A AT THAT POINT, I MEAN
THIS IS IN MY OPINION, A
CONTRACT THAT THEY AGREED THIS IS IN MY OPINION, A
CONTRACT THAT THEY AGREED
UPON. I AGREE UPON WHAT CONTRACT THAT THEY AGREED
UPON. I AGREE UPON WHAT
WE PAID OUR FEES TO BOARD UPON. I AGREE UPON WHAT
WE PAID OUR FEES TO BOARD
THAT SHIP, SO THAT’S WE PAID OUR FEES TO BOARD
THAT SHIP, SO THAT’S
THAT’S WHERE OUR CONCERN THAT SHIP, SO THAT’S
THAT’S WHERE OUR CONCERN
IS. ABSOLUTELY. WELL, WE THAT’S WHERE OUR CONCERN
IS. ABSOLUTELY. WELL, WE
APPRECIATE YOU GUYS IS. ABSOLUTELY. WELL, WE
APPRECIATE YOU GUYS
SHARING YOUR STORY WITH APPRECIATE YOU GUYS
SHARING YOUR STORY WITH
US. YOU KNOW, HOPEFULLY SHARING YOUR STORY WITH
US. YOU KNOW, HOPEFULLY
GETTING THE WORD OUT. SO US. YOU KNOW, HOPEFULLY
GETTING THE WORD OUT. SO
THIS DOESN’T HAPPEN TO GETTING THE WORD OUT. SO
THIS DOESN’T HAPPEN TO
ANYBODY ELSE IN THE THIS DOESN’T HAPPEN TO
ANYBODY ELSE IN THE
FUTURE, WE WISH YOU ALL ANYBODY ELSE IN THE
FUTURE, WE WISH YOU ALL
ALL THE BEST IN FIGURING FUTURE, WE WISH YOU ALL
ALL THE BEST IN FIGURING
OUT THE REST OF THE ALL THE BEST IN FIGURING
OUT THE REST OF THE
MATTER. AND OF COURSE, OUT THE REST OF THE
MATTER. AND OF COURSE,
BEST REST OF THE SUMMER MATTER. AND OF COURSE,
BEST REST OF THE SUMMER
FOR YOUR KIDDOS BEFORE BEST REST OF THE SUMMER
FOR YOUR KIDDOS BEFORE
THEY’RE BACK TO SCHOOL.