Extended coverage: Microsoft outage impacting NYC area flights, but mass transit still running

>>> WE ARE FOLLOWING BREAKING NEWS. THIS IS THE SCREEN MILLIONS OF PEOPLE ARE WAKING UP TO THIS MORNING AS A MASSIVE MICROSOFT OUTAGE IMPACTS COMPUTERS ALL OVER THE WORLD. >> THE OUTAGE LEAVES MOST FLIGHTS GROUNDED AT THIS HOUR. YOU'RE LOOKING LIVE AT NEWARK AND JFK AIRPORTS ARE WE'RE SEEING MASSIVE DELAYS AND CANCELLATIONS SCHEDULED FOR THE DAY. WE HAVE LIVE TEAM COVERAGE COMING TO YOU THIS MORNING. GOOD MORNING TO YOU THIS FRIDAY, JULY 19th. I'M CHRIS WRAGGE. >> I'M MARY CALVI. LET'S GET STRAIGHT TO THAT BREAKING NEWS THIS MORNING. >> CBS 2'S NATALIE DUDDRIDGE JOINS US LIVE WITH THE LATEST IN THIS ON GOING SITUATION. >> I JUST GOT OFF THE PHONE WITH A TECH EXPERT IN THE UK BECAUSE THAT'S ONE OF THE FIRST PEOPLE WE COULD WAKE UP THIS MORNING. USERS ACROSS THE WORLD REPORTING ISSUES WITH MICROSOFT 365 APPS AS WELL AS ITS SERVICES. THIS IS A SIGNIFICANT OUTAGE. IT'S IMPACTING BANKS, AIRLINES, SUPERMARKETS, NEWS ORGANIZATIONS INCLUDING OUR OWN. NOW THE CAUSE AND SCALE OF THIS OUTAGE IS UNCLEAR. IT COULD IMPACT YOU IF YOU USE MICROSOFT. IF YOU TRIED TO LOG IN TO WINDOWS THIS MORNING, LOOK AT ALL OF OUR COMPUTERS. YOU MIGHT HAVE SEEN THIS BLUE SCREEN WITH THE WORD RECOVERY. THIS IS FROM HERE IN OUR NEWSROOM. PEOPLE ARE TELLING US ALL OVER THE CITY THEY'RE SEEING THIS. IT LOOKS LIKE WINDOWS DID NOT LOAD CORRECTLY. MICROSOFT 365 ON X FORMERLY TWITTER SAYING WE'RE INVESTIGATING AN ISSUE IMPACTING USERS ABILITIES TO ACCESS VARIOUS APPS AND SERVICES. GOES ON TO SAY USERS MAY BE UNABLE TO USE THEM. THERE IS A WEBSITE CALLED DOWN DETECTOR. WHAT IT DOES IS TRACKS USER-REPORTED INTERNET OUTAGES. WE CAN SEE GROWING OUTAGES IN ALL KINDS OF SERVICES. INCLUDING VISA, ADT SECURITY, SEVERAL AIRLINES. TD BANK ONLINE, FOR EXAMPLE, I CAN'T LOG IN TO MY APP THIS MORNING. WE WERE SPEAKING TO A TECH EXPERT IN THE UK. HERE'S WHAT THEY HAD TO SAY. >> I GUESS LIKE A CASE OF DOMINOES WHERE ONE FALLS AND THE OTHER STARTS TO COLLAPSE. WE'VE SEEN IN THE UK ISSUES WITH BANKS, WITH THE STOCK EXCHANGE HERE IN LONDON. LIKEWISE WITH AIRLINES I'VE SPOKEN TO SOMEONE BASED AT HEATHROW AIRPORT WHO WAS DUE TO FLY OUT TO BERLIN, GERMANY. THEY GOT AS FAR AS THE RUNWAY WHEN THEY LEARNED THAT BERLIN AIRPORT WAS CLOSED AND TOLD THEIR FLIGHT ONE WOULD BE DELAYED. THEN WERE TOLD THEIR FLIGHT WOULD BE COMPLETELY CANCELED AAND THEY'D NOT BE TAKING OFF. >> HE WAS TALKING TO SOMEBODY ON A ZOOM CALL. THOSE ZOOM CALLS STARTED TO GO DOWN. I ALSO WANT TO POINT OUT MICROSOFT POSTING ON X THAT THE COMPANY IS QUOTE, WORKING ON REROUTEING THE IMPACTED TRAFFIC TO ALTERNATE SYSTEMS TO ALLEVIATE IMPACT IN A MORE EXPEDIENT FASHION. MICROSOFT SAYING THEIR SERVERS ARE STILL SEEING CONTINUOUS IMPROVEMENTS. BEFORE YOU HEAD IN TO WORK TODAY, ADVICE FROM EXPERTS. CHECK IN WITH YOUR I.T. TEAMS. YOU MIGHT WANT TO BRING YOUR LAPTOPS IN TO WORK. EVERYONE IN I.T. WORKING OVERTIME TO GET THIS RECTIFIED. >> NATALIE, THANK YOU. >>> THE FAA SAYS THIS OUTAGE IS IMPACTING ALL FLIGHTS FROM SEVERAL MAJOR U.S. AIRLINES. >> LET'S HEAD OUT TO CHRISTINA FAN JOINING US LIVE FROM NEWARK AIRPORT WITH THE LATEST ON THE SITUATION THERE. AND CHRISTINA, WHAT ARE YOU SEEING? >> Reporter: THIS IS A DISASTROUS DAY FOR AIR TRAVEL. AIRLINES SEEM TO BE DEALING WITH DIFFERENT PROBLEMS. BEHIND US YOU SEE THE LINE. THIS IS JUST FOR SPIRIT AIRLINES. IT EXTENDS FROM ONE END OF THE AIRPORT AND EXTENDS REALLY AS FAR AS THE EYE CAN SEE ALL THE WAY DOWN TO THE BOOKING COUNTER. SOME OF THESE PASSENGERS TELL US THEY HAVE BEEN HERE WAITING FOR THREE TO FOUR HOURS TO TRY AND TALK WITH ONE OF THOSE BOOKING AGENTS. NOW THESE PROBLEMS STARTED THURSDAY EVENING WHEN FRONTIER HAD TO ISSUE A GROUND STOP DUE TO A MICROSOFT OUTAGE. THE AIRLINE CANCELED MORE THAN 150 FLIGHTS. ACCOUNTING FOR ABOUT 20% OF CANCELLATIONS NATIONWIDE. FRONTIER POSTED THEIR ISSUES SEEM TO BE RESOLVED. OPERATIONS FOR THEM HAVE RESUMED. NOW THIS MORNING SEVERAL OTHER MAJOR U.S. AIRLINES ARE STARTING TO REPORT PROBLEMS. AROUND 2:30 THIS MORNING, AMERICAN, UNITED, DELTA AND ALLEGIANT ALL REQUESTED GROUND STOPS WITH THE FEDERAL AVIATION ADMINISTRATION CITING COMMUNICATION ISSUES. IT SEEMS THEIR PROBLEM STEMS FROM AN OUTAGE IMPACTING CYBER SECURITY FIRM CROWD STRIKE. AMERICAN AIRLINES JUST RELEASED THIS STATEMENT SAYING QUOTE, WE'RE AWARE OF A TECHNICAL ISSUE WITH CROWD STRIKE THAT IS IMPACTING MULTIPLE CARRIERS. AMERICAN IS WORKING WITH CROWD STRIKE TO RESOLVE THE ISSUE AS QUICKLY AS POSSIBLE AND APOLOGIZE TO OUR CUSTOMERS FOR THE INCONVENIENCE. NOW BACK HERE LIVE, PASSENGERS WITH SPIRIT AIRLINES SAY THEIR FLIGHTS VICE PRESIDENT BEEN CANCELED. MANY OF THEM HAVE BEEN DELAYED AND A LOT OF THEM ARE UNABLE TO ACCESS THEIR MOBILE BOARDING PASSES WHICH IS WHY THEY'RE NOW IN LINE TO TRY TO GET A PHYSICAL COPY. AGAIN, A VERY FLUID SITUATION OUT HERE THIS MORNING. PASSENGERS SAYING THEY'RE NOT GETTING TOO MUCH COMMUNICATION THESE AIRLINES. CHRISTINA FAN, CBS 2 NEWS. >> ALL RIGHT. THANK YOU. INTERESTING TO HEAR FROM SOME PASSENGERS THROUGHOUT THE MORNING TOO. LOOKS LIKE IT'S GOING TO BE A LONG MORNING. THAT'S FOR SURE. TONY SADIKU JOINS US NOW. >> YOU'VE BEEN TALKING WITH COMMUTERS ABOUT ISSUES THEY'VE BEEN HAVING THIS MORNING. >> Reporter: YEAH, MARY, CHRIS, GOOD MORNING. WE'VE BEEN TRYING TO REALLY GET A SENSE OF HOW THIS IS AFFECTING NEW YORKERS WAKING UP ON THIS FRIDAY MORNING. A LOT OF THE FOLKS WE'VE TALKED TO SO FAR TODAY, THIS HASN'T NECESSARILY BEEN A HUGE, HUGE ISSUE WITH THE FOLKS THAT WE'VE SEEN IN TERMS OF CHECKING THEIR E-MAIL, THEIR ABILITY TO GO TO WORK. I CAN TELL YOU FROM CHECKING MY MICROSOFT OUTLOOK E-MAIL THIS MORNING HASN'T BEEN AN ISSUE THERE. THIS IS STILL EARLY IN THE GAME AS WE BASICALLY UNDERSTAND THE WHOLE SCOPE OF THE IMPACT OF THIS GLOBAL SOFTWARE ISSUE. FROM WHERE WE ARE RIGHT NOW, AT THE SUBWAY STATION HERE ON 72ND WE KNOW THIS IS NOT AFFECTING TRAINS THAT ARE GOING TO BE OPERATING THIS MORNING. HOWEVER, WE ARE HEARING THAT THE MTA. APP MIGHT BE AFFECTED. WE DON'T KNOW IF IT'S RELATED. I WANT TO READ TO YOU A TWEET PUT OUT BY MTA WHICH SAYS SOME MTA CUSTOMER INFORMATION SYSTEMS ARE TEMPORARILY OFFLINE DUE TO TECHNICAL WORLDWIDE OUTAGE. TRAIN AND BUS SERVICE IS UNAFFECTED. PLEASE LISTEN TO ANNOUNCEMENTS IN YOUR STATION, ON YOUR TRAIN OR IN YOUR BUS. THAT IS THE LATEST WE HAVE RIGHT NOW. WE KNOW THIS IS STILL A DEVELOPING STORY. WE'LL LEARN MORE AS BANKS AND OTHER BUSINESSES WILL BE OPENING THROUGHOUT THE MORNING. OF COURSE WHEN WE LEARN ANYTHING NEW WE'LL BE SHARING THAT WITH YOU AS WELL. CHRIS AND MARY, BACK TO YOU. >> THANK YOU. >>> BE SURE TO STAY WITH CBS 2 NEW YORK AS WE CONTINUE TO FOLLOW THE LATEST ON THIS MAJOR OUTAGE. WE'LL BE LIVE ON TOP OF THIS STORY THROUGHOUT THE MORNING AND GIVE YOU AS MANY UPDATES AS WE CAN AS SOON AS WE GET THAT INFORMATION. A LOT GOING ON WORLDWIDE RIGHT NOW. GOING TO BE INTERESTING TO SEE WHAT HAPPENS WHEN OUR MARKETS OPEN UP LATER THIS MORNING IF THEY'RE AFFECTED SINCE THE LONDON STOCK EXCHANGE IS CURRENTLY AFFECTED ALONG WITH PAYMENT SYSTEMS. >> SO WE ARE STILL AWAITING WORD FROM MICROSOFT AS TO WHEN ALL OF THIS WILL BE FIXED. BUT NO WORD YET IN REGARD TO