Delta hires law firm following software outage, seeking compensation from Microsoft, CrowdStrike

Published: Jul 28, 2024 Duration: 00:02:35 Category: News & Politics
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OVER THIS MONTH'S MASSIVE TECH OUTAGE. PHIL LeBEAU HAS ALL THE DETAILS. PHIL? >> MELISSA, LET ME CLARIFY. WE DO NOT THINK IT HAS BEEN FILED YET, BUT WE KNOW THAT A LAW FIRM HAS BEEN HIRED BY DELTA TO PURSUE DAMAGING THAT HAPPENED BECAUSE OF THE MICROSOFT AND CROWDSTRIKE SOFTWARE OUTAGE THAT BEGAN ON FRIDAY THE 19th, EXTENDED FOR ABOUT SIX DAYS. DAVID BOYCE, WELL-KNOWN IT LITIGATOR, HE HAS BEEN HIRED BY DELTA, AND AGAIN, THEY ARE GOING TO BE SEEKING COMPENSATION FROM MICROSOFT AND CROWDSTRIKE. NO SUIT HAS BEEN FILED AS OF THIS POINT. WE HAVE REACHED OUT TO DELTA FOR COMMENT. HAVE BEEN UNABLE TO GET A COMMENT OFFICIALLY. THAT SOFTWARE OUTAGE, BY THE WAY, IT IS ESTIMATED TO HAVE COST DELTA BETWEEN $350 AND $500 MILLION. WE SAY ESTIMATED, BECAUSE THEY'RE STILL FIGURING OUT EXACTLY HOW MUCH IT'S GOING TO COST THE COMPANY. THEY'RE HANDLING TENS OF THOUSANDS OF CLAIMS FROM PASSENGERS WHO WERE EITHER STRANDED OR HAD FLIGHTS CANCELED. THEY HAVE MORE THAN 176,000 REFUND OR REIMBURSEMENT REQUESTS. YOU ADD ALL OF THAT UP, THE ESTIMATE, AGAIN, BETWEEN $350 MILLION AND $500 MILLION. DELTA CANCELED 7,000 FLIGHTS DUE TO THE OUTAGE. MELISSA, WE HAVE NOT YET REACHED OUT TO MICROSOFT AND CROWDSTRIKE, BUT WILL BE SHORTLY TO SEE IF THEY HAVE A COMMENT REGARDING THIS. NOT A SURPRISE, GIVEN THE MONETARY DAMAGES THAT DELTA SAYS IT IS INCURRING AND ALSO THE REPUTATIONAL HIT THAT IT HAS SUFFERED OVER THE LAST WEEK AND A HALF. MELISSA, BACK TO YOU. >> PHIL, THAT ESTIMATED COST OF $350 MILLION TO $500 MILLION, THAT'S THE COST TO DELTA'S OPERATIONS, THAT'S NOT THE REPUTATIONAL DAMAGE. >> CORRECT. THAT'S THE ESTIMATE THAT YOU GET FROM ANALYSTS WHEN YOU -- THEY SAY, OKAY, THIS IS WHAT WE THINK IT PROBABLY COST, BETWEEN THE 19th AND THE 25th OR 26th, DEPENDING ON WHEN YOU WANT TO SAY THEIR SCHEDULE WAS OFFICIALLY BACK TO NORMAL. SO, THAT'S -- THAT'S STRICTLY LOOKING AT THE REFUND REQUESTS, THE REIMBU

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