LIVE: Microsoft Global Outage, Airline Disruptions Worldwide, 911 Down In Several US States

sabotage angle in all of this as the locomotive pilot says that he heard a big sound and just before the derailment of the train and uh seeming to suggest there was a blast of some sorts and that's why the railways is now going to be investigating a sabotage angle fair amount of Politics as well because understandably the opposition is asking questions this is not the first time a train has derailed in India especially in the last couple of months we've seen derailment causing major issues to dozens of services affecting thousands and millions of users Nationwide checkin systems at the Indian airports have gone down affecting Indigo aasa spice jet in India and several Airlines globally including American Airlines Delta United grounding all flights due to it problems This Is Us Media claiming that most of your flights have been grounded due to Tech glitches currently taking place a significant Microsoft outage is affecting thousands of users Nationwide I'd say worldwide at this point looking at the news coming in we hear that there's been a glitch and problem with functioning across the world over this Microsoft glitch it's limiting access to various Services many users report that their computers have either shut down or displayed a blue screen this outage is impacting major Banks International Airlines e Gmail Amazon Emergency Services causing multiple 91 911 outages in several US states in fact the disruption has led to widespread IT issues and frustration at this point situation is still developing we're yet to hear from Microsoft on [Music] this in fact we do know that Microsoft at this point is uh the the software that is used across the globe in several sectors and services Microsoft supports it and we hear that this outage has really dealt a blow to the airlines largely where several flights have been grounded in the United States and India too many airlines have already reported glitches in their functioning this happened early this morning as their cloud services had an outage in the central us region and that seems to be the problem all across the globe including India in fact they claim that they temporary the temporary resolution came about but uh it seems like they haven't really managed to solve this crisis as yet Indian airline services have now been affected we know that many lowcost carriers uh at this point have been grounded and they're not yet back to normaly Dan Dan seral Cruz joining us live for more on that Danny please give us more on what's the reason for this Microsoft outage so right now Microsoft has been issuing uh some statements via Tweets via replies to people who are complaining about it and they are saying that they are trying to reroot this uh issue and reroot the entire traffic to a healthier infrastructure is what they are saying uh but they haven't specified what the exact reason is behind this problem but there's another name uh that's coming forward which is crowd strike which is a cyber security company that is uh uh assumed to be one of the uh uh problems in this entire issue and what we are seeing that a lot of people are uh uh calling crowd strike because of the problems and they are saying that they are trying to support uh they are trying to fix it as soon as possible so right now there's no clarity as to who's responsible for this but uh Microsoft is saying that it's seeing some healthier Trends and it's seeing some kind of a recovery and uh and they are hoping that it'll get resolved really soon all right so in in India we know that several uh Airlines including spice jet aasa air right now facing technical glitches and that's affecting bookings check-in uh and Flight Services all together we're taking it through those images if you could take that full screen please Los Angeles visuals coming in of the their Airlines there that's been grounded has been taken off due to this glitch the Microsoft systems there has crashed and that's led to several Airlines being affected Los Angeles International Airport in California that's affected amid This Global it outage Microsoft systems are down from flights to supermarkets to banking operations the global Microsoft outage disrupting multiple sectors here it's really threatened to lead to massive issues if it is is if it isn't resolved soon then we can only see uh a ripple effect across the world in India we're already looking at three air carriers that includes Indigo spice Jet and aasa air who have complained of facing technical issues and that's affected their bookings their check-in flight updates and this is one classic example coming in from uh United States in California where we see Los Angeles airport that people are stranded waiting to take the flight but doesn't seem like the operations are on as we see Microsoft has faced an outage and that's led to disruption of their Airline Services you see the passengers there waiting for a message from the Airlines and we see those blue screens there that's just not displaying any message it appears that this is really affected check-in operations the system itself has crashed let me tell you uh in India spice jet has said has responded to this outage and they've put out a message on uh social media platform saying that we are currently facing technical issues in providing updates on flight disruption our team is actively working on uh this to resolve the matter we regret any inconvenience caused we'll update you once the issue is resolved thank you for your patience and cooperation the same with akasa air in India has said that some of their online services are currently unavailable due to infrastructure issues with our service providers some of our online services including booking check-in manage uh their pages that manage bookings are all temporarily unavailable currently we are following manual check-in and boarding processes at the airport hence request passengers with immediate travel plans to reach the airport early all right this is a mandate now given by the Indian Airlines of course the visuals that we have here is of Los Angeles at the airport where we see people stranded but Indian Airlines remember be it's spice jet or aasa both have asked passengers to reach the airport early considering that they have to go through with manual check-ins because online check-ins have been suspended or it's just dysfunctional due to Microsoft outage it's uh really a tough situation across the globe India no different um United States no different we're looking at the central region of United States receiving a big blow to their banking sector and their airlines in India Indigo Airline 2 has put out a statement and that reads our systems are currently impacted by Microsoft outage which is also affecting other companies during this time of booking check in Access on your boarding pass and some flights will be impacted we appreciate your patience all right so three airlines in India have already issued a statement and that's precisely what I read Indigo Airlines issuing a statement here I'm going to read that out for you yet again saying our systems are impacted by ongoing issues with Microsoft azour we are experiencing High volumes at contact center please contact us only if your travel is within 24 hours so for Indigo Airlines uh they they've put out a clear message that unless it's an urgent uh communication that they that you want to do then you contact them if your flight is only within the next 24 hours they've outrightly said that they have an ongoing issue with Microsoft Azor claiming that we are experiencing High volumes at contact center there seems to be a barrage of calls and um people trying to reach out asking for help with your checkin and you have Indigo airlines in India putting out a clear statement saying that their operations have been impacted at this point due to ongoing outage of Microsoft Azor saying that uh and admitting Indigo admits that they are experiencing High volumes at the contact center asking people to refrain from contacting the airline unless your travel is only within the next 24 hours we're clearly looking at big impact of this Microsoft outage Industries and sectors across the globe have have been impacted and here in India three Airlines have admitted that they're facing difficulties with check-in online check-in is difficult if you want to be taking your flight in the next 24 hours make sure to reach the airport much in advance do reach the airport early Global Microsoft outage that's impacting Indigo Airlines aasa spice jet Air India operations all airport services at this point in India have been affected this is a latest that we have at this point in fact globally too we're looking at number of Airlines and banks that have been completely hit by the service disruption and the cause of the outage is still unclear many of those affected have linked this issue to Microsoft PC operating systems we're not sure exactly what the real problem is but Danny De Cruz our correspondent joins us live more on that Danny please give us more uh we he that the issue could be with Microsoft PC operating systems uh if you can elaborate what exactly that means but the the real concern here is five of Indian Airlines be it Air India spice jet Indigo aasa and um and several other uh airlines in the country have already reported disruptions in their services they're asking people and passengers to arrive at the airport much earlier claiming they have no bandwidth uh you've got to come early only for manual check-in online check-in is not possible all right do stay with us we have Mr chandraker former former it Minister Rajiv chandraker joining us in the phone line Mr chandraker we're looking at a huge outage Microsoft outage that's leading to Airline disrupted in India do we know of the matter what's the concern no no look I I have I'm not privy to the what has caused the problem and the outage but certainly uh what I'm seeing on television and what I'm reading online points to a serious disruption of a platform that is being used by thousands and millions of small and large businesses so I think really the focus this is not time to panic certainly not but certainly the conversation with these type of large platforms about their resilience about their fail prooof uh availability 24/7 to users that depend on them for their business and livelihoods is something that is certainly going to take center stage in the days to come which is that these platforms have to not just deliver Innovation and access but these platforms also have to be in a lot of ways fall tolerant fail proof and resilient so I think that is something going to happen I can't comment on the current crisis but I'm sure Microsoft is a large company uh very credible company they will slowly build it back and uh recover this uh whatever the cost be but certainly conversations and the focus will now move uh between those who use these platforms and the platforms themselves on what type of fail proofness they've built into the design and what are the guarantees and assurances of 24/7 availability of these platforms because businesses depend on them 24/7 yeah and and uh like you rightly said Rajiv Chandra Shaker this is an issue all across the world uh a tech glitch like this could really leave the world stranded and that's what we see in India we're looking at spice jet aasa air um Air India Indigo all of them have issued guidelin saying that their web check-in isn't available that would only lead to a lot of panic you you're asking people not to panic but a message that you want to give to the airlines as well this is a tech issue a tech glitch do you think the government is going to be reaching out to Microsoft at the earliest I can't speak to on behalf of the government I'm obviously not in government but I can certainly assume or I can certainly certainly predict that uh platforms like Microsoft these large platforms ubiquitous platforms that are being used will have to step up and do more about their own resilience and their own redundancy and fall tolerance uh Visa the clients that hundreds and thousands of clients in India and abroad that depend on them and they serve so I think they will have to step up and do more uh uh I don't think there's very much that the government or indeed uh anybody can do on this there is certainly some an issue between the the customers who and the users of these platforms and the platform providers and they will certainly have to step up and do a lot more and a lot faster you know um a quick word on Microsoft addressing concerns of outage in the United States and the statements that I read here extensively addresses the situation in central United States saying that we are using all methods applying mitigate where trying to deal with the problem it will be dealt with soon so addressing United States largely no look I you know I know the company reasonably well Microsoft it's a company that has got a great deal of credibility and I I'm sure there have been some uh significant reasons for this kind of an outage and that they will certainly bring it back online soon but that doesn't take away the fact that there has to be a clear conversation uh not today not necessarily today but on an ongoing days in the coming days on how these platforms can be much more reliable and much more dependent because so many small businesses and large businesses depend on these platforms you know India India really boasts of digitization we're really the leaders in that space digital infrastructure is robust in the country uh any methods uh to avoid a crash like this that India is adopting in your view that that the government was working on no again my I don't know if this is a this is the domain of the government as much as is the domain of those who use these platforms I think these platforms have to insist have to be insisted on to deliver uh services that are in a sense fail proof they have to have backups to backups to backups youve heard the uh story of uh you know complex Jets and that have fail prooof systems and a backup to that backup to another third backup and a fourth backup and I think when businesses depend on these platforms like Microsoft 365 for their businesses 247 uh it is for Microsoft and other such platforms to ensure that they are fail prooof and that they do backup systems to backup systems to backup systems so levels of resilience that they have to build will have to be gone into and I'm sure that the government will go into it and have conversation you know what Rajiv Chandra shakar at this point we hear that the government is also reached out to Microsoft saying that we are speaking currently to Microsoft on the outage would you be able to elaborate a quick turnaround by the government of India yeah you know the government is obviously very sensitive to our digital economy the government is very sensitive to all the users and customers and companies that depend on the underlying internet and I'm I'm very very confident that the government will work with Microsoft to to correct the situation at the earliest that Microsoft does so right your word to people right now who feel stranded aren't able to move forward with your daily routine this is really Stranded the world India is no different but message from you uh will will surely be satisfying if you could hear from you on uh the airlines you have uh many of the airlines now stranded not being able to function no check-ins uh word to [Music] them all right we seem to have lost his connection but we've heard extend ly Rajiv Chandra Shaker saying that the government has reached out to Microsoft on the outage and we're waiting for a response well let we cut across to a news reporter of ABC News speaking about the Microsoft outage and what really is uh the reason behind it let's listen [Music] in Well normally uh I'd be getting ready to go on air here at Radio National but as you can see we've got some pretty major problems with our computers the blue screen of death has taken over not only ABC Radio Networks but we understand it's uh widespread uh outage related to crowd strike software Bendigo Bank the NAB Microsoft 365 sunc Court Bank foxel nyob these are some of the names of businesses affected by this outage sunc Court Bank uh as I mentioned uh the Commonwealth Bank uh NBN as well Telstra also Amazon web services we're trying our best to get things back on air here at Radio National today it's a hive of activity as everyone's trying to scramble to break into the emergency tape uh which we're hoping to do early to bring you what we know for RN drive this afternoon stay tuned all right this is uh K is a huge shock to the world not expected I'm looking at messages which is surprising enough it's not just in of course uh and not just United States we're looking at the London Stock Exchange that reports technical glitches amid This Global outage uh the biggest rail operator in the United Kingdom that Witnesses outage and they warn of cancellations um so that's the the tub services in London that seems to have been impacted the London Stock Exchange that seems to have been impacted we heard the ABC News uh from a reporter coming from Australia he sent a news bite where he says None of the computers there are working at their offices Microsoft is really the outage has really led to a a total shutdown we're looking at Elon Musk who's taking a dig at Microsoft there amidst the reports of uh Global outage saying that X operations has not been affected due to this Global outage and it's all fine X basically Twitter is still working Israel's Central Bank says Global outage has impacted Banks well we're looking at a number of countries now putting out messages that there seems to be their services seems to be down at the moment they aren't really able to figure out what exactly is wrong Microsoft that's backing those servers has crashed Elon Musk there like I did mention mocking the outage he says well Elon Musk of course known to take jbes more often than not he's uh at this point mocking my Microsoft saying that X Services still continue this is a j that Elon Musk takes he's put out a message there uh macro hard is greater than Microsoft not to show what exactly that means but aayush alawad our Tech reporter joining us live for more on that aush Elon Musk mocking the Microsoft outage but let's be very clear here there's nothing F about this the entire world seems to be stranded and stuck at this point Airlines grounded um most sectors derailed aush if you can hear me all right we're going to try and Patch aush uh but we're looking at a clear uh trouble and concern for Airlines Bank banking sectors the stock exchange all over the world we seem to be uh seeing huge troubles Amit sval the editor uh of a news agency Australia joining us live for more on that Amit please go on what's the situation in your country we're looking at Microsoft outage that's really disrupted sectors all over the globe in India multiple Airlines have complained of services being hampered yeah so in Australia the situation particularly is with major Banks and major retail stores who use Microsoft service particularly the third party services that Microsoft uses um so for example certain media houses like Sky News or maybe ABC are also experiencing the same problems that are right now being um you know experienced by others um in particular nabz Commonwealth Bank Bendigo Sun cop are the worst sufferers at the moment but westc says like there's not much going on in terms of outage um in there um I've seen um particularly we have two retail of you know the food retailers uh wwz and kls kls is experiencing major one uh wwz not so much um only certain areas or certain shops in wulver um you will see that problem at kls um there are being reports that people have to how long how long has this trouble been persisting I think it's been the for the past two hours or you know it started since afternoon U earlier people felt it was some kind of a Cyber attack because Australia has recently experienced a major Cyber attack um in the last couple of months particularly the Australia Today website was also um you know targeted multiple times so there was this kind of concerting feeling um you know people were under the impression that it's some kind of Cyber attack but once the global outage um story started coming in so it was kind of a relief that it's just Microsoft and its Affiliated Services the Australian government I think in last one hour they have had two meetings where they have clearly said it's not a Cyber attack and they are looking and talking to Microsoft to restore the services okay Amit please stay with us I'm going to quickly cut across to aayush alad joining us live our Tech reporter for more on that aayush uh is this is Australian government is satisfied this is not a Cyber attack on them but is this a cber attack on Microsoft systems we're looking at a global meltdown over this Microsoft outage not at all in fact this is the opposite of a cyber TI let me just get a little bit uh down uh to the root of it so it we can explain a little better this issue is not necessarily to do with something uh particularly with Microsoft this is an issue with Microsoft's U you know partner firm cyber security firm which is crowd strike a crowd strike update which was meant essentially if you're getting a little technical uh a falcon sensor which was meant to actually detect and prevent your systems from malware or this sort of an attack has actually crashed in terms of compromising what's happening with the larger Network so no this is not a Cyber attack it is genuinely a technical issue that crowd strike when I reached out to them are working on they've taken cognizance that this issue stems from their Falcon sensor they're trying to fix it and Microsoft is also working with them also trying to figure out these are major corporations Banks media networks Airlines everyone has come to uh a stand still and a grinding Hall so the the way that you essentially would do this is to divert traffic or to figure out if there are any fail safe mechanisms in place but the people using Microsoft's Azure platform which is their cloud service who also uses crowd strike as a security platform are currently facing this issue all right you know it's too technical for me to comprehend but if uh in Simple Man terms how how soon can this be fixed aush cuz we're looking at huge delays in the airline sector already M uh because of this outage by Microsoft we're looking at spice jet Air India aasa Indigo all announcing delays in your flights and asking uh passengers to arrive at the airport much in advance to go through manual check-ins no online check-ins for the moment you know it's really unfortunate Naila that that's the case but if we have to go with the technical answer or what Microsoft saying Microsoft's you know 365 status currently read saying we still expect that users will continue to see a gradual relief as we continue to mitigate the issue and they've said that you can obviously get in touch with their admin Center but just to make it uh a little easier for you major corporations around the world major companies around the world don't have just one cloud service provider they usually have certain sections of their business with one of the top three leading cloud service providers in this case there's Microsoft there's Google and there's Amazon web services so if they can manage to divert traffic or find a fix to this particular update that's only when U you know online systems will be up and running again uh hopefully uh in in the next few months but but what then uh you're saying that they don't rely on just one cloud service system then what really then explains this outage all over the world uh similar nature reported from different airports in California we saw the outage we're looking at Indian airports struggling the same way we're looking at rail services in uh London struggling uh similar fashion Stock Exchange in London is down uh it almost looks uh like a global meltdown with one server being hit absolutely I mean look this obviously points to the fact that a lot of the major establishments around the world do use this particular service which is Microsoft as your but um if you in terms of some of the critical infrastructure it is unfortunate that we've not been able to find a fix at this point um if we actually do understand that this particular update did crash and we'll be looking at some sort of a fix from that cyber security firm that's the soonest that I think this can happen um the fact that it's a global outage because of one single update if that's the reason it's truly unfortunate right you know a tell us a little more about uh the world relying on Microsoft we uh are in India very proud of Microsoft of course it has uh people of Indian origin who've extensively shaped it and the world at this point relies on Microsoft like no other uh give us more on the importance of Microsoft in every system that we use today uh well the vaa if you consider what Microsoft has done it's no mean feat in the tech world now things like this happen on someday happens to Google and someday it happens to Amazon it can happen to uh the best of tech companies in this particular case Microsoft in terms of its popularity what they did with Windows over the past couple of years or the past couple of decades actually and the past few years the way they pivoted to Cloud so the problem really comes in when you're offering an ecosystem where you have Windows on all these office species and then of course you have their Security Solutions and you're running on their Cloud this can happen even uh with other major providers right I mean if you have uh the bigger players in the space Amazon web services or Google cloud in this particular case it it just so happens that it was a vendor that they are working with which seems to have caused the real blip over which has become a major issue but uh if you go through developer communities or you just read what all the people who are trying to find a fix are saying there are certain fixes very technical ones that they've already found so that you can at least resume basic services but to go back to normaly and restore normaly um they've said that it will take at least a few hours and I think hopefully by the end of the day we should be able to find a fix because this is this is Major now in terms of all the major corporations governments now uh you know talking about the stock exchanges as well so this is uh something which I think we will find a resolution for uh before the end of day all right uh we have more news coming in um as we hear that Spanish airports has also been impacted by this it outage in fact India Today is bringing you that top news as in when we get this news we're uh reporting right here Singapore Shanghai airport one of the busiest in the world also says their check-in process has now been shifted to manual so what does this mean shifting your checkin from online check-in to manual checkin would mean that you are going to be arriving at the airport at least 2 to 3 hours early and looking at the rush the number of passengers I suspect that people will have to get to the airport at least four five hours earlier on uh what about cancellations what about wanting to speak to your service care providers I'm not too sure how smooth that would be today because Indigo Airlines has already explicitly announced that unless your flight is in the next 24 hours please do not get in touch with us we're already having a barrage of calls our uh call centers are packed do not get in touch with us unless and until you have your flight in the next 24 hours so Indigo has already explicitly said that it's it's facing glitches and they've shifted from digital or online checkin now to manual check-in a little more from uh Amit as well who's the editor from Australia Amit all right we don't have Amit on the line aush is still with us aush we're looking at Delhi airport visuals on the boards there all the screens running blank it's it's really a screen of death you know it it it looks scary seems like the end of the world feels that I get here looking at that blue screen with a sad smiley across the world India no different this is the Delhi airport images that's coming in right now on the left of our screens there that just shows a blue screen and this has been on for the last few hours we here you know uh the blue screen of that is something that a lot of Windows users fear we have similar U similar sort of uh phenomenons across other ecosystems but this this is an old proverb and and maybe it's time to reflect a little bit whenever you speak to a top cyber security researcher and you ask them saying what's the best way someone will Market that you need to be a able to prevent prevention is better than cure and stuff like that but the one thing that any honest white hacker or cyber security researcher will tell you is the fact that you need to go offline and honestly the only way to prevent this is to live under a rock now why I say that is because if you look at Changi Airport one of the world's most tech loaded airports right they have now and it's just updated and I just got a notification they have now started their check-in process manually uh even at even Indigo at Delhi airport is is now handwriting boarding passes so you know it's it's sort of strange that we talk about technology growing in leavs and Bounds but then if it ever fails and when it does it's great when it works when it doesn't work then you have to go the old school way um and try your best to do things uh offline all right so we have a big update coming in for those wor that your flights may be cancelled you have the dgca whose uh sources tell us that the dgca has not made any decision on grounding flights now grounding flights news has coming from airports in California where United Airlines has decided to ground flights as they're not able to operate in that speed it's busiest airports in the world uh even Delhi is no different it's as busy we see the dgca manage managing uh to move with your operations so far no cancellations have been reported flights have not been grounded this is the big update we have from the dgca sources tell us that there's not been any decision so far on grounding flights well trust India to work manually and smoothly so uh aush you know India has always shown resilience in every aspect we throw people at problems and we're we're Masters in doing things manually the dgca at this point has said no cancellation of flights we there's no decision on grounding flights that's what sources tell us so expect things to continue as uh scheduled but a little delay for sure manual uh uh online check-in to manual check-in would mean a little delay for sure but things are on point still in [Music] India aush yes nail absolutely things are on point U and you know on a serious note we really hope this can be fixed but honestly uh in terms of like you said that Spirit of resilience and frugal Innovation if it's possible it's only possible here my only concern is the volumes coming in with some of these issues and if critical infrastructure is impacted right we don't want this impacting our fintech and banking services as much which we're also getting reports of our Stock Exchange you know fingers cross B I hope there are fail safe mechanisms in place over here but it's just ironic that something that now since we don't want to be too technical something that was brought in by Microsoft a solution brought in by them to prevent a virus and prevent a compromise has ESS potentially compromise uh a global system and it's a global outage all right aush I'm really going to come back to you for a little more in detail what Microsoft really means with that um well what are the big takeaways here if I could take our viewers through exactly what this really means for the world uh we know at this point Microsoft is facing a huge outage and it seems like different sectors including banking sector the airlines all across the world have have been grounded and when I say grounded at least Flight Services have been disrupted uh flights have not yet been canceled at least in India but certainly operations has had a big blow we're looking at takeaways here of the Microsoft outage with us flight services at this point stands grounded we also see London Stock Exchange Services that's been disrupted and more importantly 911 services in the US also dis disrupted that's Emergency Services that's disrupted in the United States Sky News in UK goes off air for about 3 hours Bank Media Airlines all impacted and affected well we we're looking at Microsoft outage that's really dealt a blow to several operations across the world here we're looking at Germany Berlin flight operations has been suspended in Berlin 2 at the moment and a lot more that's trickling in and we're bringing you this news as in when it comes in uh we're looking at Spanish airlines also reporting the same that their Airlines has been disrupted Windows PCS has been affected globally Microsoft did say that it has been investigating issues with its cloud services in the central us region but uh no word yet on what really has dealt this blow let me cut across the news coming in on the civil aviation sources saying the glitch is car in the cloud services that's a message that comes in from the MoCA official Global outrage across airports with cloud service issues have instructed Airlines to inform passengers Via SMS with immediate flights on the check in delays and cancellations this is uh from airports across India supposed to basically they have been directed by the MoCA to announce and uh convey a message to its passengers through message that there could be a delay in flights and in check-ins and if at all there are cancellations let people know in advance Airline crew managing the situation on the ground airport authori is working on an on ground management plan due to influx of passengers well that's Dubai airport you're looking at visuals coming in from Dubai airport we're looking at Flyers stranded it's it's real mess at this point across the globe uh one airport operations hit would me mean a ripple effect across the globe here you have a global outage of Microsoft system and a cloud service error is what's been suspected this is what's been conveyed through sources of the MoCA officials there saying that this is a global outage and it is a problem with the cloud service they've instructed in fact Indian Airlines particularly have been instructed to inform its passengers Via SMS about the immediate impact on flight check-ins on delays and on cancellation Airline crew is currently managing the situation on ground airport authorities are working extensively to plan on how to handle the influx of passengers currently across airports it's a challenging task not expected something that really was uh that we would never imagine would happen across the world simultaneously has happened and this just with one glitch with the Microsoft system we're looking at the entire Globe coming to a standstill Airlines disrupted across the globe would mean uh Services take a big hit let me cut across to Rajiv Chandra Shaker speaking let's listen in small businesses big businesses individual users hospitals and therefore any outage on this platform uh it disrupts the business and 24/7 operations of many many companies and like I said many individuals and small businesses so I hope Microsoft Works on this and uh restores the service very quickly it is obviously something that I have never seen before in my life such an unprecedented Global outage and the horror stories of how Airlines and hospitals and uh users are all Impact uh impacted points to the need uh in the days coming of a conversation about the res resilience of these platforms of the fail proofness of these platforms and what type of backup systems that they are going to build to make sure this is never happens again but this is certainly a very very uh disruptive and disturbing uh event uh in in in what we are seeing today around Microsoft so including flights they are also uh yes uh it is there is no doubt that whether you're a patient in a hospital or you're a uh you know you're working a small business or you are passenger on an airline that depends on these platforms uh today will be a day where you will see a lot of disruption Panic uh chaos uh because so many companies and so many businesses and so many users depend on this platform and uh my request is not to panic uh there is no way out of this chaos it is for Microsoft to build it back to restore the service and we need to be patient uh Microsoft is a is a is a large company a very credible company what the reasons for this outage are they will have to explain in the days coming days but in meanwhile I I will appeal as an individual as uh that we should not panic the government of India is certainly going to be uh I'm sure I'm very confident engage with Microsoft to ensure that they restore their services back at the earliest there as many flights uh Services they are tweeting continuously what do you think how do you think that the the Microsoft how quickly they will resolve such I I I cannot comment on that but uh what I am reading I'm reading online and I'm seeing their tweets that they are trying to uh they have admitted that there's a degrading of their service and that they are also saying that they are slowly and systematically restoring it as somebody who's all right I'm going to quickly cut across to Kar Kunal our correspondent to give us a little more elaborate picture of what this outage of Microsoft really means Global operations has come to a standstill be the banking sector and more importantly Airlines has been taken a big hit even in India over to you Kumar Kunal yeah uh I I can show you there on the map uh it's a flight radar map and on this map I can show you that uh flight disruptions can be seen uh across the globe uh the most uh the impact is most in the American countries you can see these pins uh in uh yellow and orange colors these are those airports where the flight disruptions are are heavily causing uh some kind of flight delays similarly I will take you to uh the Indian uh uh Indian airports here only a few pins where uh yellow color is being shown otherwise also there are few Airport where disruptions are being reported I I I I can tell you that uh these uh disruptions are uh actually due to the due to the disruption in the Microsoft uh software actually and uh what we are being updated that a particular kind of cyber security software along with the Microsoft outage that is causing uh this problem so flight disruptions I can show you on the map that how these disruptions are uh happening and these disruptions are up to 80 minutes causing up to 80 minutes Delay from several of these airports so in European countries in American countries uh as well as some of the Asian countries are affected due to uh this Microsoft disruption but for whatever we are getting from Indian airports different airports are have shifted to uh online checkin to the manual checkin and manual slips are being issued on at several airports and that's why A disruption of 30 to 6 60 Minutes are reported uh from different Indian airports as well all right Kumar uh stay with us I'm going to quickly cut across to uh Tech editor for India Today Cyrus John joining us live for more on that Cyrus it's a big blow to the banking sector the airine sector we're looking at flights being grounded across the globe thankfully that hasn't yet happened in India But be sure that passengers traveling to the airport have got to head to the airport much in advance there could be delays due to check-ins that's been shifted from online now to manual what's the reason for this outage has Microsoft really responded right so they're saying complications with the software I mean to strike has confirmed that there are certain complications with the software that they released and incompatibilities with the whole Windows ecosystem has triggered this uh issue now uh since uh this is kind of happening worldwide we kind of can make a sense that the update that crout strike has pushed is incompatible with the Microsoft Windows ecosystem which is why this error this issue is happening globally now these complications can be because of various reasons some buggy software that is kind of causing these Corruptions in the system itself but the fact that it's happening globally means that there's one software that one bug that is not compatible with the entire Suite of Windows Microsoft application that is why this causing uh such disruption but uh yes uh crowd strike has confirmed that there is some issue with the bug software they're trying to make a fix but uh it's still waiting how Microsoft can quickly fix this issue when you say quickly fix this issue Cyrus how long typically do you believe that this issue could be fixed in because it's really left the world stranded so yeah if if you're doing it locally I mean a lot of people encounter these uh bugs at home a lot of people I'm sure face these blue screens of death at home so a quick fix for them is maybe just reboot and try to have the system ready which usually happen which usually usually starts the system kicks it into a reboot format and some people also uh deploy safe mode to activate the systems but on a global scale it looks a bit more complicated than just starting and rebooting the system because you cannot do that there are a lot of applications involved so I think it would be a bit more complicated for Microsoft to restart the system uh but nothing confirmed as how much longer it is going to take but uh I mean we can expect since it is a matter of urgency Microsoft will deploy some of the best check to make sure that the system is up soon but again nothing has been confirmed as such well you know Cyrus we expect Microsoft to be fixing this in hardly a few minutes they they've got to show magic cuz if not uh you can only imagine what impact this would be to the world economy it could dealt dealt a real big blow to the world economy as we see the London Stock Exchange has already uh been disrupted their operations have been derailed because of this outage apart from that the the it seems like the London Tube also is facing a problem the biggest rail service and let's get to India we have five of our top airlines who are already complaining that their online check-in Services has been cancelled they're all doing it now manually uh and Trust India to be throwing people at problems so we're still showing resilience here no cancellations have been announced in India yet thankfully uh we have uh the ground staff who are working overtime right now to ensure that it's a smooth Affair it can't be a smooth affair because of the Sher volumes in India but yet so far the airlines are doing a fairly good job by ensuring no cancellations delays yes but no cancellations all airlines in India including Indigo Air India spice jet um aasa have all been asked to announce the delays through messages compulsory let passengers know about delays and cancellations and any kind of check-in Etc information to be sent to them through a message an SMS with immediate effect so those guidelines have already been issued in India and a word has come in from the dgca that no flight grounding uh decision on that has not been taken so uh India is still all right at the moment but we're looking at countries like Australia United States Spain Singapore London uh United Kingdom they seem to be really having a problem right I mean um it it's all an issue of globally I don't know how India is still say if it's great that Indian Airlines or Aviation sector hasn't been affected uh totally depends on the kind of software that these airports are using because compatibility issues can lead to these problems inin the system uh while these systems across the country in different countries might have some compatibility compatibility issues with what crowd site has uh uh released I think it's uh it's a bit concerning right now for not to the aviation sector but a lot of these other sectors that have deployed this software that is not compatible with the crowd Crow strike bug so I think it will take some time um for the issue to resolve because we cannot say how much time Microsoft will take they haven't relas anything but uh crowd strike has acknowledged the issue they said that they have some complications with uh with with their Falcon sensors that they have not been able to understand what the problem is right now but uh yes Microsoft I think really need to pull up their SCE and try to identify where the problem is and try to get a fix for all these people because as we can see disruptions are happening you know uh Cyrus We I never imagined that the entire world relies on Microsoft that's how far and wide they've uh they Supply their services too but what's the alternative if not for Microsoft is there an alternative for companies to explore cuz one system crashing we're looking at a ripple effect across the globe we can't be banking on one you can't have all your eggs in one basket right right uh but but before you get to that a quick word coming in from Air India right now requesting guests to plan your travel much in advance if you're arriving at the airport um for your flight today then do it multiple hours in advance reach the airport early we have a problem with our digital systems it's been impacted temporarily admitting uh to the problem Air India has now issued a statement saying that there is a problem with our digital system the issue will be fixed but requesting Our Guest to please arrive early plan your travel to the airport much in advance and advisory being issued by Air India well this was expected we saw all the airlines issuing an advisory it was Indigo spice jet aasa um and now Air India who's also jumped in to quickly issue a notification so that passengers are alerted and get to the airport much in advance plan your travel much in advance accordingly so uh we we are able to uh streamline the process as most of the check-in in fact all Airlines complain that check-in has been closed uh online it's all shifted now manually so you have you've got to go and stand in the line there and get your check-in done manually if you haven't already done I'm not too sure for those who've already checked in uh how does that work well it's going to be very interesting here a quick word uh John Cyrus uh I asked you about an alternative to this is there an alternative the problem is Naila all of the airport ecosystem use a particular software suite they are kind of tied into that ecosystem and There Is No Escape while there should be always a plan B I think this incident is kind of going to set fut that they need to kind of have a man is one of the options but in terms of automation theia andalin including American Del system you're always in this way and a clear examp mean they facing because Micosoft not Microsoft applications atch is affecting users AC you can take the cas of Google as Google Drive when you're in the Google eem any disruption their server a lot us and we see outages constantly many users report that their Compu have either ored impacting major Banks International Airlines e Gmail Amazon Emergency Services causing multiple 91 911 outages in several US states in fact the disruption has led to widespread IT issues and frustration at this point situation is still developing we're yet to hear from Microsoft on this in fact we do know that Microsoft at this point is uh the the software that is used across the globe in several sectors and services Microsoft supports it and we hear that this outage has really dealt a blow to the airlines largely where several flights have been grounded in the United States and India too many airlines have already reported glitches in their functioning this happened early this morning as their cloud services had an outage in the central us region and that seems to be the problem all across the globe including India in fact they claim that they temporary the temporary resolution came about but uh it seems like they haven't really managed to solve this crisis as yet Indian airline services have now been affected we know that many lowcost carriers uh at this point have been grounded and they're not yet back to normaly Danny serel Cruz joining us live for more on that Danny please give us more on what's the reason for this Microsoft outage so right now Microsoft has been issuing uh some statements via Tweets via replies to people who are complaining about it and they are saying that they are trying to rout this uh issue and re-root the entire traffic to a healthier infrastructure is what they are saying uh but they haven't specified what the exact reason is behind this problem but there's another name uh that's coming forward which is crowd strike which is a cyber security company that is uh uh assumed to be one of the uh uh problems in this entire issue and what we are seeing that a lot of people are uh uh calling Crow strike because of the problems and they are saying that they are trying to support uh they are trying to fix it as soon as possible so right now there's no clarity as to who's responsible for this but uh Microsoft is saying that it's seeing some healthier Trends and it's seeing some kind of a recovery and uh and they are hoping that it'll get resolved really soon all right so in in India we know that several uh Airlines including spice jet aasa right now facing technical glitches and that's affecting bookings checkin uh and Flight Services allog together we're taking it through those images if you could take that on full screen please Los Angeles visuals coming in of the their Airlines there that's been grounded has been taken off due to this glitch the Microsoft systems there has crashed and that's led to several Airlines being affected Los Angeles International Airport in California that's affected amid This Global it outage Microsoft systems are down from flights to supermarkets to banking operations the global Microsoft outage disrupting multiple sectors here it's really threatened to lead to massive issues if it is is if it isn't resolved soon then we can only see uh a ripple effect across the world in India we're already looking at three air carriers that includes Indigo spice Jet and aasa air who have complained of facing technical issues and that's affected their bookings their check-in flight updates and this is one classic example coming in from uh United States in California where we see Los Angeles airport that people are stranded waiting to take the flight but doesn't seem like the operations are on as we see Microsoft has faced an outage and that's led to disruption of their Airline Services you see the passengers there waiting for a message from the airline and we see those blue screens there that's just not displaying any message it appears that this is really affected check-in operations the system itself has crashed let me tell you uh in India spice jet has said has responded to this outage and they've put out a message on uh social media platform saying that we currently facing technical issues and providing updates on flight disruption our team is actively working on uh this to resolve the matter we regret any inconvenience caused we'll update you once the issue is resolved thank you for your patience and cooperation the same with akasa air in India has said that some of their online services are currently unavailable due to infrastructure issues with our service providers some of our online services including booking check-in manage uh their pages that manage bookings are all temporarily unavailable currently we're following manual check-in and boarding processes at the airport hence request passengers with immediate travel plans to reach the airport early all right this is a mandate now given by the Indian Airlines of course the visuals that we have here is of Los Angeles at the airport where we see people stranded but Indian Airlines remember be it's spice stret or aasa both have asked passengers to reach the airport early considering that they have to go through with manual check-ins because online check-ins have been suspended or it's just dysfunctional due to Microsoft outage it's uh really a tough situation across the globe India no different um United States no different we're looking at the central region of United States receiving a big blow to their banking sector and their airlines in India Indigo Airline 2 has put out a statement and that reads our systems are currently impacted by Microsoft outage which is also affecting other companies during this time of booking checkin access on your boarding pass and some flights will be impacted we appreciate your patience all right so the airlines in India have already issued a statement and that's precisely what I read Indigo Airlines issuing a statement here I'm going to read that out for you yet again saying our systems are impacted by ongoing issues with Microsoft azour we are experiencing High volumes at contact center please contact us only if your travel is within 24 hours so for Indigo Airlines uh they they've put out a clear message that unless it's an urgent uh communication that that you want to do then you contact them if your flight is only within the next 24 hours they've outrightly said that they have an ongoing issue with Microsoft Azor claiming that we are experiencing High volumes at contact center there seems to be a barrage of calls and um people trying to reach out asking for help with your check-in and you have Indigo airlines in India putting out a clear statement saying that their operations have been impacted at this point due to ongoing outage of Microsoft Azor saying Services affecting thousands and millions of users Nationwide check-in systems at the Indian airports have gone down affecting Indigo aasa spice jet in India and several Airlines globally including American Airlines Delta United grounding all flights due to it problems This Is Us Media claiming that most of your lights have been grounded due to Tech glitches currently taking place a significant Microsoft outage is affecting thousands of users Nationwide I'd say worldwide at this point looking at the news coming in we hear that there's been a glitch and problem with functioning across the world over this Microsoft glitch it's limiting access to various Services many users report that their computers have either shut down or displayed a blue screen this outage is impacting major Banks International Airlines e Gmail Amazon Emergency Services causing multiple 91 911 outages in several US states in fact the disruption has led to widespread IT issues and frustration at this point situation is still developing we're yet to hear from Microsoft on [Music] this fact we do know that Microsoft at this point is uh the the software that is used across the globe in several sectors and services Microsoft supports it and we hear that this outage has really Delta blow to the airlines largely where several flights have been grounded in the United States in India too many airlines have already reported glitches in their functioning this happened early this morning as their cloud services had an outage in the central us region and that seems to be the problem all across the globe including India in fact they claim that they temporary the temporary resolution came about but uh it seems like they haven't really managed to solve this crisis as yet Indian Airlines Services have now been affected we know that many lowcost carriers uh at this point have been grounded and they're not yet back to normaly Danny serel Cruz joining us live for more on that Danny please give us more on what's the reason for this Microsoft outage so right now Microsoft has been issuing uh some statements via Tweets via replies to people who are complaining about it and they are saying that they are trying to rout this uh issue and rout the entire traffic to a healthier infrastructure is what they are saying uh but they haven't specified what the exact reason is behind this problem but there's another name uh that's coming forward which is crowd strike which is a cyber security company that is uh uh assumed to be one of the uh uh problems in this entire issue and what we are seeing that a lot of people are uh uh calling crowd strike because of the problems and they are saying that they are trying to support uh they trying to fix it as soon as possible so right now there's no clarity as to who's responsible for this but uh Microsoft is saying that it's seeing some healthier Trends and it's seeing some kind of a recovery and uh and they are hoping that it'll get resolved really soon all right so in in India we know that several uh Airlines including spice jet aasa air right now facing technical glitches and that's affecting bookings checkin uh and Flight Services all together we're taking you through those images if you could take that on full screen please Los Angeles visuals coming in of the their Airlines there that's been grounded has been taken off due to this glitch the Microsoft systems there has crashed and that's led to several Airlines being affected Los Angeles International Airport in California that's affected amid This Global it outage Microsoft systems are down from flights to supermarkets to banking operations the global Microsoft outage disrupting multiple sectors here it's really threatened to lead to massive issues if it is if it isn't resolved soon then we can only see uh a ripple effect across the world in India we're already looking at three air carriers that includes Indigo spice Jet and aasa air who have complained of facing technical issues and that's affected their bookings their check-in flight updates and this is one classic example coming in from uh United States in California where we see Los Angeles airport that people are stranded waiting to take the flight but doesn't seem like the operations are on as we see Microsoft has faced an outage and that's led to disruption of their Airline Services you see the passengers there waiting for a message from the Airlines and we see those blue screens there that's just not display playing any message it appears that this is really affected check-in operations the system itself has crashed let me tell you uh in India spice jet has said has responded to this outage and they've put out a message on social media platform saying that we are currently facing technical issues and providing updates on flight disruption our team is actively working on uh this to resolve the matter we regret any inconvenience caused we'll update you once the issue is resolved thank you for your patience and cooperation the same with akasa air in India has said that some of their online services are currently unavailable due to infrastructure issues with our service providers some of our online services including booking check-in manage uh their pages that manage bookings are all temporarily unavailable currently we are following manual check-in and boarding processes at the airport hence request passengers with immediate travel plans to reach the airport early all right this is a mandate now given by the Indian Airlines of course the visuals that we have here is of Los Angeles at the airport where we see people stranded but Indian Airlines remember be it's spice jet or aasa both have asked passengers to reach the airport early considering that they have to go through with manual checkins because online check-ins have been suspended or it's just dysfunctional due to Microsoft outage it's uh really a tough situation across the globe India no different um United States no different we're looking at the central region of United States receiving a big blow to their banking sector and their airlines in India Indigo Airline 2 has put out a statement and that reads our systems are currently impacted by Microsoft outage which is also affecting other companies during this time of booking check in Access on your boarding pass and some flights will be impacted we appreciate your patience all right so three airlines in India have already issued a statement and that's precisely what I read Indigo a a lines issuing a statement here I'm going to read that out for you yet again saying our systems are impacted by ongoing issues with Microsoft Azor we are experiencing High volumes at contact center please contact us only if your travel is within 24 hours so for Indigo Airlines uh they they've put out a clear message that unless it's an urgent uh communication that they that you want to do then you contact them if your flight is only within the next 24 hours they've outrightly said that they have an ongoing issue with Microsoft Azor claiming that we are experiencing High volumes at contact center there seems to be a barrage of calls and um people trying to reach out asking for help with their checkin and you have Indigo airlines in India putting out a clear statement saying that their operations have been impacted at this point due to ongoing outage of Microsoft Azor saying that uh and admitting Indigo admits that they are experiencing High volumes at the contact center asking people to refrain from contacting the airline unless your travel is only within the next 24 hours we're clearly looking at big impact of this Microsoft outage Industries and sectors across the globe has have been impacted and here in India three Airlines have admitted that they facing difficulties with checkin online check-in is difficult if you want to be taking your flight in the next 24 hours make sure to reach the airport much in advance do reach the airport early Global Microsoft outage that's impacting Indigo Airlines aasa spice jet Air India operations all airport services at this point in India have been affected this is the latest that we have at this point in fact globally too we're looking at number of Airlines and banks that have been completely hit by the service disruption and the cost cuse of the outage is still unclear many of those affected have linked this issue to Microsoft PC operating systems we're not sure exactly what the real problem is but Danny De Cruz our correspondent joins us live more on that Danny please give us more uh we hear that the issue could be with Microsoft PC operating systems uh if you can elaborate what exactly that means but the but real concern here is five of Indian Airlines be it Air India spice jet indigo aasa and um and several other uh airlines in the country have already reported disruptions in their services they're asking people and passengers to arrive at the airport much earlier claiming they have no bandwidth uh you've got to come early only for manual check-in online check-in is not possible all right do stay with us we have Mr Chandra Shaker former former it Minister Rajiv Chandra Sher joining us in the phone line Mr Mr chandraker we're looking at a huge outage Microsoft outage that's leading to Airlines disrupted in India do we know of the matter what's the concern no no look I I have I'm not privy to the what has caused the problem and the outage but certainly what I'm seeing on television and what I'm reading online points to a serious disruption of a platform that is being used by thousands and millions of small and large businesses so I think really the f it this is not time to panic certainly not but certainly the conversations uh with these type of large platforms about their resilience about their fail proof uh availability 24/7 to users that depend on them for their business and livelihoods is something that is certainly going to take center stage in the days to come which is that these platforms have to not just deliver Innovation and access but these platforms also have to be in a lot of ways fault tolerant fail proof and res ion so I think that is something going to happen I can't comment on the current crisis but I'm sure Microsoft is a large company uh very credible company they will slowly build it back and uh recover this uh whatever the cost be but certainly conversations and the focus will now move uh between those who use these platforms and the platforms themselves on what type of fail proofness they've built into the design and what are the guarantees and assurances of 24/7 availability of these plat platforms because businesses depend on them 24/7 yeah and and uh like you rightly said Rajiv Chandra Sher this is an issue all across the world uh a tech glitch like this could really leave the world stranded and that's what we see in India we're looking at spice jet aasa air um Air India Indigo all of them have issued guidelines saying that their web check-in isn't available that would only lead to a lot of panic you you're asking people not to panic but a message that you want to give to the airlines as well this is a Tech issue a tech glitch do you think the government is going to be reaching out to Microsoft at the earliest I can't speak to on behalf of the government I'm obviously not in government but I I can certainly assume or I can certainly certainly predict that uh platforms like Microsoft these large platforms ubiquitous platforms that are being used will have to step up and do more about their own resilience and their own redundancy and fall tolerance uh Visa the clients that hundreds and thousands of clients in India abroad that depend on them and they serve so I think they will have to step up and do more uh uh I don't think there's very much that the government or indeed uh anybody can do on this there is certainly some an issue between the the customers who and the users of these platforms and the platform providers and they will certainly have to step up and do a lot more and a lot faster you know um a quick word on Microsoft addressing concerns of outage in the United States in the statements that I read here extensively addresses the situation in central United States saying that we using all methods applying mitigation we're trying to deal with the problem it will be dealt with soon so addressing United States largely no look I I you know I know the company reasonably well Microsoft it's a company that has got a great deal of credibility and I I'm sure there have been some uh significant reasons for this kind of an outage and that they will certainly bring it back online soon but that doesn't take away the fact that there has to be a clear conversation uh not today not necessarily today but on an ongoing days in the coming days on how these platforms can be much more reliable and much more dependent because so many small businesses and large businesses depend on these platforms you know India India really boasts of digitization we're really the leaders in that space digital infrastructure is robust in the country uh any methods uh to avoid a a crash like this that India is adopting in your view that that the government was working on no I again my I don't know if this is the this is the domain of the government as much as is the domain of those who use these platform I think these platforms have to insist have to be insisted on to deliver uh services that are in a sense fail proof they have to have backups to backups to backups you've heard the uh story of uh you know complex Jets and that have fail proof systems and a backup to that backup to another third backup and a fourth backup and I think when businesses depend on these platforms like Microsoft 365 for their businesses 24/7 uh it is for Microsoft and other such platforms to ensure that they are fail prooof and that they do backup systems to backup systems to backup systems so levels of resilience that they have to build will have to be gone into and I'm sure that the government will go into it and conversation you know what Rajiv chandrakar at this point we hear that the government has also reached out to Microsoft saying that we are speaking currently to Microsoft on the outage would you be able to elaborate a quick turnaround by the government of India yeah you know the government is obviously very sensitive to our digital economy the government is very sensitive to all the users and customers and companies that depend on the underlying internet and I'm I'm very very confident that the government will work with Microsoft to to correct the situation at the earliest that Microsoft does so right uh your word to people right now who feel stranded aren't able to move forward with your daily routine this is really Stranded the world India is no different but message from you uh will will surely be satisfying if we could hear from you on uh the airlines you have U many of the airlines now stranded not being able to function no check-ins a word to them [Music] all right we seem to have lost his connection but we've heard extensively Rajiv Chandra Shaker saying that the government has reached out to Microsoft on the outage and we're waiting for a response well let me cut across to a news reporter of ABC News speaking about the Microsoft outage and what really is uh the reason behind it let's listen [Music] in Well normally uh I'd be getting ready to go on air here Radio National but as you can see we've got some pretty major problems with our computers the blue screen of death has taken over not only ABC Radio Networks but we understand it's uh widespread uh outage related to crowd strike software Bendigo Bank the NAB Microsoft 365 sunc Court Bank foxel nyob these are some of the names of businesses affected by this outage sunor Bank as I mentioned uh the Commonwealth Bank uh NBN as well Telstra also Amazon web services we're trying our best to get things back on air here at Radio National today it's a hive of activity as everyone's trying to scramble to break into the emergency tape uh which we're hoping to do early to bring you what we know for RN drive this afternoon stay tuned all right this is uh com is a huge shock to the world not expected I'm looking at messages which is surprising enough it's not just India of course uh and not just United States we're looking at the London Stock Exchange that reports technical glitches amid This Global outage uh the biggest rail operator in the United Kingdom that Witnesses outage and they warn of cancellations um so that's the the tub services in London that seems to have been impacted the London Stock Exchange that seems to have been impacted with we heard the ABC News uh from a reporter coming from Australia he sent us a news bite where he says None of the computers there are working at their offices Microsoft is really the outage has really led to a a total shutdown we're looking at Elon Musk who's taking a dig at Microsoft there amidst the reports of uh Global outage saying that X operations has not been affected due to this Global outage and it's all fine X of basically Twitter is still working Israel's Central Bank says Global outage has impacted Banks well we're looking at a number of countries now putting out messages that there seems to be their services seems to be down at the moment they aren't really able to figure out what exactly is wrong Microsoft that's backing those servers has crashed Elon Musk there like I did mention mocking the outage he says well Elon Musk of course known to take jibes more often the not he's uh at this point mocking Microsoft saying that X Services still continue this is a j that Elon Musk takes he's put out a message there uh macro hard is greater than Microsoft not to show what exactly that means but aayush alawad our Tech reporter joining us live for more on that aush Elon Musk mocking the Microsoft outage but let's be very clear here there's nothing funny about this the entire world seems to be stranded and stuck at this point Airlines grounded um most sectors derailed aush if you can hear me all right we're going to try and Patch aush but we're looking at clear uh trouble and concern for Airlines banking sectors the stock exchange all over the world we seem to be uh seeing huge troubles Amit sval the editor uh of a news agency Australia joining us live for more on that Amit please go on what's the situation in your country we're looking at Microsoft outage that's really disrupted sectors all over the globe in India multiple Airlines have complained of services being hampered yeah yeah so in Australia the situation particularly is with major Banks and major retail stores who use Microsoft service particularly the third party services that Microsoft uses um so for example certain media houses like Sky News or maybe ABC are also experiencing the same problems that are right now being um you know experienced by others um in particular nabz Commonwealth Bank Bendigo Sun cop are the worst sufferers at the moment but westc says like there's not much going on in terms of outage um in there um I've seen um particularly we have two retail of you know the food retailers uh wwz and kls kls is experiencing major one uh wwz not so much um only certain areas or certain shops in wartz um you will see that problem at cols um there are being reports that people have how long how long has this trouble been persisting I think it's been for the past two hours or you know it started since afternoon uh earlier people felt it was some kind of a Cyber attack because Australia has recently experienced a major Cyber attack um in the last couple of months particularly or the Australia Today website was also U you know targeted multiple times so there was this kind of concerting feeling um you know people were under the impression that it's some kind kind of Cyber attack but once the global outage um stor started coming in so it was kind of a relief that it's just Microsoft and its Affiliated Services um the Australian government I think in last one hour they have had two meetings where they have clearly said it's not a Cyber attack and they are looking and talking to Microsoft to restore the services okay Amit please stay with us I'm going to quickly cut across to aayush alad joining us live our Tech reporter for more on that aush uh is the this is Australian government is satisfied this is not a Cyber attack on them but is this a Cyber attack on Microsoft systems we're looking at a global meltdown over this Microsoft outage not at all in fact this is the opposite of a cyber TI let me just get a little bit uh down uh to the root of it so it it we can explain a little better this issue is not necessarily to do with something uh particularly with Microsoft this is an issue with Microsoft's U you know partner firm cyber security firm which is crowd strike a crowd strike update which was meant essentially if you're getting a little technical u a falcon sensor which was meant to actually detect and prevent your systems from malware or this sort of an attack has actually crashed in terms of compromising what's happening with the larger Network so no this is not a Cyber attack it is genuinely a technical issue that crowd strike when I reached out to them are working on they' have taken cognizance that this issue stems from their Falcon sensor they're trying to fix it and Microsoft is also working with them also trying to figure out these are major corporations Banks media networks Airlines everyone has come to uh a standstill and a grinding Hall so the the way that you essentially would do this is to divert traffic or to figure out if there are any fail safe mechanisms in place but the people using Microsoft's Azure platform which is their cloud service who also uses Crow strike as a security platform are currently facing this issue [Music] all right you know it's too technical for me to comprehend but if uh in simpl man terms how how soon can this be fixed aush cuz we're looking at huge delays in the airline sector already my uh because of this outage by Microsoft we're looking at spice jet Air India aasa Indigo all announcing delays in your flights and asking uh passengers to arrive at the airport much in advance to go through manual check-ins no onl check-ins for the moment you know it's really unfortunate Naila that that's the case but if we have to go with the technical answer or what Microsoft's saying Microsoft's U you know 365 stat is currently read saying we still expect that users will continue to see a gradual reliefs as we continue to mitigate the issue and they've said that you can obviously get in touch with their admin Center but just to make it uh a little easier for you major corporations around the world major companies around the world don't have just one cloud service provider they usually have certain sections of their business with one of the top three leading cloud service providers in this case there's Microsoft there's Google and there's Amazon web services so if they can manage to divert traffic or find a fix to this particular update that's only when U you know online systems will be up and running again uh hopefully uh in in the next few mons but but what then uh you're saying that they don't rely on just one cloud service system then what really then explains this outage all over the world uh similar nature reported from different airports in California we saw the outage we're looking at Indian airports struggling the same way we're looking at rail services in uh London struggling uh similar fashion Stock Exchange in London is down uh it almost looks uh like a global meltdown with one server being hit absolutely I mean look this obviously points to the fact that a lot of the major establishments around the world do use this particular service which is Microsoft a your but um if you in terms of some of the critical infrastructure it is unfortunate that we've not been able to find a fix at this point um if we actually do understand that this particular update did crash and we'll be looking at some sort of a fix from that cyber security firm that's the soonest that I think this can happen um the fact that it's a global outage because of one single updated that's the reason is truly unfortunate right you know a tell us a little more about uh the world relying on Microsoft we uh are in India very proud of Microsoft of course it has uh people of Indian origin who've extensively shaped it and the world at this point relies on Microsoft like no other uh give us more on the importance of Microsoft in every system that we use [Music] today uh well Thea if you consider Microsoft is done it's no mean feat in the tech world now things like this happen on somay it happens to Google on some day it happens to Amazon it can happen to uh the best of tech companies in this particular case Microsoft in terms of its popularity what they did with Windows over the past couple of years or the past couple of decades actually in the past few years the way they pivoted to Cloud so the problem really comes in when you're offering an ecosystem where you have Windows on all these office species and then of course you have their Security Solutions and you're running on their cloud this can happen even uh with other major providers right I mean if you have uh the bigger players in the space Amazon web services or Google cloud in this particular case it it just so happens that it was a vendor that they are working with which seems to have caused the real blip over which has become a major issue but uh if you go through developer communities or you just read what all the people who are trying to find a fix are saying there are certain fixes very technical ones that they've already found so that you can at least resume basic services but to go back to normaly and restore normaly um they've said that it will take at least a few hours and I think hopefully by the end of the day we should be able to find a fix because this is this is Major now in terms of all the major corporations governments now uh you know talking about the stock exchanges as well so this is uh something which I think we will find a resolution for uh before the end of day all right uh we have more news coming in um as we hear that Spanish airports has also been impacted by this it outage in fact India Today is bringing you the top news as in when we get this news we're reporting right here Singapore Shanghai airport one of the busiest in the world also says their check-in process has now been shifted to manual so what is this mean shifting your check-in from online check-in to manual check-in would mean that you are going to be arriving at the airport at least two to 3 hours early and looking at the rush the number of passengers I suspect that people will have to get to the airport at least 4 5 hours earlier on uh what about cancellations what about wanting to speak to your service care providers I'm not too sure how smooth that would be today because Indigo Airlines has already explicitly announced that unless your flight is in the next 24 hours please do not get in touch with us we're already having a barrage of calls our uh call centers are packed do not get in touch with us unless and until you have your flight in the next 24 hours so Indigo has already exped explicitly said that it's it's facing glitches and they have shifted from digital or online checkin now to manual checkin a little more from uh Amit as well who's the editor from Australia Amit all right we don't have Amit on the line aush is still with us aush we're looking at Delhi airport visuals on the boards there all the screens running blank it's it's really a screen of death you know it it it looks scary seems like the end of the world feels that I get here looking at that blue screen with a sad smiley across the world India no different this is the Delhi airport images that's coming in right now on the left of our screens there that just shows a blue screen and this has been on for the last few hours we here you know uh the blue screen of that is something that a lot of Windows users fear we have similar U similar sort of uh phenomenons across other ecosystems but this this is an old proverb and and maybe it's time to reflect a little bit whenever you speak to a top cyber security researcher and you ask them saying what's the best way someone will Market that you need to be able to prevent prevention is better than cure and stuff like that but the one thing that any honest white hacker or cyber security researcher will tell you is the fact that you need to go offline and honestly the only way to prevent this is to live under a rock now why I say that is because if you look at Changi Airport one of the world's most tech loaded airports right they have now and it's just updated and I just got a notification they have now started their check-in process manually uh even at even Indigo at Delhi airport is now handwriting boarding passes so you know it's it's sort of strange that we talk about technology growing in leavs and Bounds but then if it ever fails and when it does it's great when it works when it doesn't work then you have to go the old school way um and try your best to do things uh offline all right so we have a big update coming in for those wor that your flights may be cancelled you have the dgca whose uh sources tell us that the dgca has not made any decision on grounding flights now grounding flights news is coming from airports in California where United Airlines has decided to ground flights as they're not able to operate in that speed it's busiest airports in the world uh even Delhi is no different it's as busy we see the dgca manage managing uh to move with your operations so far no cancellations have been reported flights have not been grounded this is the big update we have from the dgca sources tell us that there's not been any decision so far on grounding flights well trust India to work manually and smoothly so uh aush you know India has always shown resilience in every aspect we throw people at problems and we're we're Masters in doing things manually the dgca at this point has said no cancellation of flights we there's no decision on grounding flights that's what sources tell us so expect things to continue continue as uh scheduled but a little delay for sure manual uh online checkin to manual check-in would mean a little delay for sure but things are on point still in [Music] India aush yes na absolutely things are on point U and you know on a serious note we really hope this can be fixed but honestly uh in terms of like you said that Spirit of resilience and Frugal Innovation if it's possible it's only possible here my only concern is the volumes coming in with some of these issues and if critical infrastructure is impacted right we don't want this impacting our fintech and banking services as much which we're also getting reports of our Stock Exchange you know fingers cross the I hope there are fail safe mechanisms in place over here but it's just ironic that something that now since we don't want to be too technical something that was brought in by Microsoft a Sol ution brought in by them to prevent a virus and prevent a compromise has essentially compromised uh a global system and it's a global out all right aush I'm really going to come back to you for a little more in detail what Microsoft really means with that um well what are the big takeaways here if I could take our viewers through exactly what this really means for the world uh we know at this point Microsoft is facing a huge outage and it seems like different sectors in including banking sector the airlines all across the world have been grounded and when I say grounded at least Flight Services have been disrupted uh flights have not yet been canceled at least in India but certainly operations has had a big blow we're looking at takeaways here of the Microsoft outage with us flight services at this point stands grounded we also see London Stock Exchange Services that's been disrupted and more importantly 911 services in the US also disrupted that's Emergency Services that's disrupted in the United States Sky News in UK goes off air for about 3 hours Bank Media Airlines all impacted and affected well we we're looking at Microsoft outage that's really dealt to blow to several operations across the world here we're look looking at Germany Berlin flight operations has been suspended in Berlin 2 at the moment and a lot more that's trickling in and we're bringing you this news as in when it comes in uh we're looking at Spanish airlines also reporting the same that their Airlines has been disrupted Windows PCS has been affected globally Microsoft did say that it has been investigating issues with its cloud services in the central us region but uh no word yet on what really has dealt this blow let me cut across the news coming in on the civil aviation sources saying the glitch is currently in the cloud services that's a message that comes in from the MoCA official Global outrage across airports with cloud service issues have instructed Airlines to inform passengers Via SMS with immediate flights on the check in delays and cancellations this is uh from airports across India supposed to basically have been directed by the MoCA to announce and uh convey a message to its passengers through message that there could be a delay in flights and in check-ins and if at all there are cancellations let people know in advance Airline crew managing the situation on the ground airport authorities working on an on ground management plan due to influx of passengers well that's Dubai airport you're looking at visuals coming in from Dubai airport we're looking at Flyers stranded it's it's real mess at this point across the globe uh one airport operations hit would mean a ripple effect across the globe here you have a global outage of Microsoft system and a cloud service error is what's been suspected this is what's been conveyed through sources of the MoCA officials there saying that this is a global outage and it is a problem with the cloud service they've instructed in fact Indian Airlines particularly have been instructed to inform its passengers Via SMS about the immediate impact on flight check-ins on delays and on cancellation Airline crew is currently managing the situation on ground airport authorities are working extensively to plan on how to handle the influx of passengers currently across airports it's a challenging task not expected something that really was uh that we would never imagine would happen across the world simultaneously has happened and this the just with one glitch with the Microsoft system we're looking at the entire Globe coming to a standstill Airlines disrupted across the globe would mean uh Services take a big hit let me cut across to Rajiv Chandra Shaker speaking let's listen in small businesses big businesses individual users hospitals and therefore any outage on this platform uh it disrupts the business and 24/7 operations of many many companies and like I said many individuals and small businesses so I hope Microsoft uh works on this and uh restores the service very quickly it is obviously something that I have never seen before in my life such an unprecedented Global outage and the horror stories of how Airlines and hospitals and uh users are all Impact uh impacted points to the need in the days coming of a conversation about the resilience of these platforms of the fail proofness of these platforms and what type of backup systems that they are going to build to make sure this is never happens again but this is certainly a very very uh disruptive and disturbing uh event uh in in in what we are seeing today around Microsoft so including flights they are also uh yes uh it is there is no doubt that whether you're a patient in a hospital or you're a uh you know you're working a small business or you are passenger on an airline that depends on these platforms uh today will be a day where you will see a lot of disruption Panic uh chaos uh because so many companies and so many businesses and so many users depend on this platform and uh my request is not to panic uh there is no way out of this chaos it is for Microsoft to build it back to restore the service and we need to be patient uh Microsoft is a is a is a large company a very credible company what the reasons for this outage are they will have to explain in the days coming days but in meanwhile I I will appeal as an individual as uh that we should not panic the government of India is certainly going to be uh I'm sure I'm very confident engage with Microsoft to ensure that they restore their services back at the earliest there as many flights uh Services they are tweeting continuously what do you think how do you think that the Microsoft how quickly they will resolve such I I cannot comment on that but uh what I am reading I'm reading online and I'm seeing their tweets that they are trying to uh they have admitted that there's a degrading of their service and that they are also saying that they are slowly and systematically restoring it as somebody who's all right I'm going to quickly cut across to Kumar Kunal our correspondent to give us a little more elaborate picture of what this outage of Microsoft really means Global operations has come to a standstill be the banking sector and more importantly Airlines has been taken a big hit even in India over to you Kumar Kunal yeah uh I I can show you there on the map uh it's a flight radar map and on this map I can show you that uh flight disruptions can be seen uh across the globe uh the most uh the impact is most in the American countries you can see these pins uh in yellow and orange colors these are those airports where the flight disruptions are are heavily causing uh some kind of uh uh flight delays similarly I will take you to uh the Indian uh uh Indian airports here only a few pins where uh yellow color is being shown otherwise also there are few airports where disruptions are being reported I I I I can tell you that uh these uh disruptions are uh actually due to the due to the disruption in the Microsoft software actually and uh what we are being updated that a particular kind of cyber security software along with the Microsoft outage that is causing uh this problem so flight disruptions I can show you on the map that how these disruptions are uh happening and uh these disruptions are up to 80 minutes causing up to 80 minutes Delay from several of these airports so in European countries in American countries uh as well as some of the Asian countries are affected due to uh this Microsoft disruption but whatever we are getting from Indian airports different airports are uh have shifted to online checkin to the manual check-in and manual slips are being issued on at several airports and that's why A disruption of 30 to 6 60 Minutes are reported uh from different Indian airports as well all right Kumar uh stay with us I'm going to quickly cut across to uh Tech editor for India Today Cyrus John joining us live for more on that Cyrus it's a big blow to the banking sector the airline sector we're looking at flights being grounded across the globe thankfully that hasn't yet happened in India But be sure that passengers traveling to the airport have got to head to the airport much in advance there could be delays due to check-ins that's been shifted from online now to manual what's the reason for this outage has Microsoft really responded right so they're saying complications with the software I mean to strike has confirmed that there are certain complications with the software that they released and incompatibilities with the whole Windows ecosystem has triggered this uh issue now uh since uh this is kind of happening worldwide we kind of can make a sense that the update that crout strike has pushed is incompatible with the Microsoft Windows ecosystem which is why this error this issue is happening globally now these complications can be because of various reasons some buggy software that is kind of causing these Corruptions in the system itself but the fact that it's happening globally means that there's one software that one bug that is not compatible with the entire Suite of Windows Microsoft application that is why this causing uh such disruption but uh yes uh crowd strike has confirmed that there is some issue with the bug software they're trying to make a fix but uh we're just still waiting how Microsoft can quickly fix this issue when you say quickly fix this issue Cyrus how long typically do you believe that this issue could be fixed in because it's really left the world stranded so yeah if if you're doing it locally I mean a lot of people encounter these uh bugs at home a lot of people I'm sure face these blue screens of death at home so a quick fix for them is maybe just reboot and try to have the system ready which usually happen which usually starts the system kicks it into a reboot format and some people also uh deploy safe mode to activate their systems but on a global scale it looks a bit more complicated than just starting and rebooting the system because you cannot do that there are a lot of applications involved so I think it would be a bit more complicated for Microsoft to restart the system uh but nothing confirmed as how much longer it is going to take but uh I mean we can expect since it is a matter of urgency Microsoft will deploy some of the best tech to make sure that the system is up soon but again nothing has been confirmed as such well you know Cyrus we expect Microsoft to be fixing this in hardly a few minutes they they've got to show magic cuz if not uh you can only imagine what impact this would be to the world economy it could dealt dealt to real big blow to the world economy as we see the London Stock Exchange has already uh been disrupted their operations have been derailed because of this outage apart from that the the it seems like the London Tube also is facing a problem the biggest rail service and let's get to India we have five of our top airlines who are already complaining that their online check-in Services has been cancelled they're all doing it now manually uh and Trust India to be throwing people at problems so we're still showing resilience here no cancellations have been announced in India yet thankfully uh we have uh the ground staff who are working overtime right now to ensure that it's a smooth Affair it can't be a smooth affair because of the sheer volumes in India but yet so far the airlines are doing a fairly good job by ensuring no cancellations delays yes but no cancellations all airlines in India including Indigo Air India spice jet um aasa have all been asked to announce the delays through messages compulsory let passengers know about delays and canc ation and any kind of check-in Etc information to be sent to them through a message an SMS with immediate effect so those guidelines have already been issued in India and a word has come in from the dgca that no flight grounding uh decision on that has not been taken so uh India is still all right at the moment but we're looking at countries like Australia United States Spain Singapore London uh United Kingdom they seem to be really having a problem right I mean um it's all an issue of globally I don't know how India is still safe it's great that uh Indian Airlines or Aviation sector hasn't been affected uh totally depends on the kind of software that these airports are using because compatibility issues can lead to these problemsin the system uh while these has been identified Center has indicated the nation information center network has however been unaffected the it Minister has responded saying that the reason for the outage has been identified that's a tweet that has been put out by ashni vashna speaking about the outage that not just India but the world has seen saying that the reason has been identified at this point in time [Music] Ash Vash has spoken about this this is the first government reaction on the outage that we have seen matey in touch with Microsoft and its associates regarding the global outage the reason for this outage has been identified updates have been released resolve this issue C CRT is issuing a technical advisory Nic network is not affected says the it minister sarus John getting us more details on that story sarus uh just talk to us a little about what possibly can be done essentially with the government now saying that the problem has been identified and a technical advisory will be issued also what does the minister mean when he says that the Nic network is not affected or not not impacted so most of these components when crowd strike or is in collaboration with Microsoft Windows there are certain software updates that are being pushed into Microsoft a lot of these agencies use Microsoft Suites in their ecosystem when they're trying to do operations now it is uh essential that companies Reserve certain important task or important data in other software said you cannot expose everything to the cloud so I I think what uh what could be the possibility here is certain applications were not connected with Microsoft Services were not connected to the Microsoft servers which is why they haven't been affected and a lot of times it's just not one server that companies used there are a lot of other servers I mean Amazon web services are also there Google has its own cloud so there are a lot of other cloud services that are also deployed within organizations so there's a possibility that the operations that have been affected existed on Microsoft's cloud and the operations did not which did not exist on Microsoft were not affected by this so U this could probably be uh what the minister uh meant by that but again it the complications are similar if you see it on uh during airports uh the Flight Services haven't been disrupted is is that boarding pass issuance has been disrupted so certain operations are on different servers more secured servers so I think the bation is happening in this way what servers what applications were existing on Microsoft servers have mostly been affected by this SS be with us I'm just going to come back to you in a moment from now and talk to you a little about trout strike and how this has been linked to the outage essentially abishek Anand is at the Delhi airport getting us more details about the chaos that this outage essentially has costed abishek what do you see around you what are the passengers telling you uh well as you can see the outage has led to manual scanning of all the passes and also the streams which actually were meant to give information are blank uh yes there are things going on but not that smoothly as I can show you this is a boarding pass uh kiosk and it's it's all the screen of this kiosk is off so yes things are going differently things are largely going manually on Delhi airport information system is largely affected the screens see here all these screens almost all these screens are blank and some are some sometimes depicting the right information but this is the problem which this is the major problem which Delhi airport is facing right now uh cues are there the staff are working manually to let people in and logging all the details which are mentioned and the problem starts with the dependency on the online system increases as the depend dency increased this kios these kios were used extensively so this is the problem kiosk not working manually things are going on there no uh see the airport officials say that there's not any kind of panic situation things are going on yes they are trying to fix it and the procedure is largely manually and yes people are going to board the planes over to you all right abishek be with us coming back to you in a moment from now my colleague Milan has spoken with former it Minister Rajiv Shar let's take a listen Microsoft aines Banks disruption underlying internet private sector comp Microsoft 365 Services affecting thousands and millions of users Nationwide check-in systems at the Indian airports have gone down affecting Indigo aasa spice jet in India and several Airlines globally including American Airlines Delta you know United grounding all flights due to it problems This Is Us Media claiming that most of your flights have been grounded due to Tech glitches currently taking place a significant Microsoft outage is affecting thousands of users Nationwide I'd say worldwide at this point looking at the news coming in we hear that there's been a glitch and problem with functioning across the world over this Microsoft glitch it's limiting access to various Services many users report that their computers have either shut down or displayed a blue screen this outage is impacting major Banks International Airlines e Gmail Amazon Emergency Services causing multiple 91 911 outages in several US states in fact the disruption has led to widespread IT issues and frustration at this point situation is still developing we're yet to hear from Microsoft on this in fact we do know that Microsoft at this point is uh the the software that is used across the globe in several sectors in Services Microsoft supports it and we hear that this outage has really delt a blow to the airlines largely where several flights have been grounded in the United States in India too many airlines have already reported glitches in their functioning this happened early this morning as their cloud services had an outage in the central us region and that seems to be the problem all across the globe including India in fact they claim that they temporary uh the temporary resolution came about but uh it seems like they haven't really managed to solve this crisis as yet Indian Airlines Services have now been affected we know that many lowcost carriers uh at this point have been grounded and they're not yet back to normal sale Danny SEL Cruz joining us live for more on that Danny please give us more on what's the reason for this Microsoft outage so right now Microsoft has been issuing uh some statements via Tweets via replies to people who are complaining about it and they are saying that they are trying to reroot this uh issue and re-root the entire traffic to a healthier infrastructure is what they are saying uh but they haven't specified what the exact reason is behind this problem but there's another name uh that's coming forward which is crowd strike which is a cyber security company that is uh uh assumed to be one of the uh uh problems in this entire issue and what we are seeing that a lot of people are uh uh calling crowd strike because of the problems and they are saying that they are trying to support uh they are trying to fix it as soon as possible so right now there's no clarity as to who's responsible for this but uh Microsoft is saying that it's seeing some healthier Trends and it's seeing some kind of a recovery and uh and they are hoping that it'll get resolved really soon all right so in in India we know that several uh Airlines including SP jet aasa air right now facing technical glitches and that's affecting bookings checkin uh and Flight Services all together we're taking it through those images if you could take that on full screen please Los Angeles visuals coming in of the their Airlines there that's been grounded has been taken off due to this glitch the Microsoft systems there has crashed and that's led to several Airlines being affected Los Angeles International Airport in California that's affected in mid This Global it outage Microsoft systems are down from flights to supermarkets to banking operations the global Microsoft outage disrupting multiple sectors here it's really threatened to lead to massive issues if it is if it it isn't resolved soon then we can only see uh a ripple effect across the world in India we're already looking at three air carriers that includes Indigo spice Jet and aasa air who have complained of facing technical issues and that's affected their bookings their check-in flight updates and this is one classic example coming in from uh United States in California where we see Los Angeles airport that people are stranded waiting to take the flight but doesn't seem like the operations are on as we see Microsoft has faced an outage and that's led to disruption of their Airline Services you see the passengers there waiting for a message from the Airlines and we see those blue screens there that's just not displaying any message it appears that this is really affected check-in operations the system itself has crashed let me tell you uh in India spice jet has said has responded to this outage and they've put out a message on social media platform saying that we are currently facing technical issues and providing updates on flight disruption our team is actively working on uh this to resolve the matter we regret any inconvenience caused we'll update you once the issue is resolved thank you for your patience and cooperation the same with akasa air in India has said that some of their online services are currently unavailable due to infrastructure issues with our service providers some of our online services including booking check-in manage uh their pages that manage bookings are all temporarily unavailable currently we're following manual check-in and boarding processes is at the airport hence request passengers with immediate travel plans to reach the airport early all right this is a mandate now given by the Indian Airlines of course the visuals that we have here is of Los Angeles at the airport where we see people stranded but Indian Airlines remember be it's spice jet or aasa both have asked passengers to reach the airport early considering that they have to go through with manual check-ins because online check-ins have been suspended or it's just dysfunctional due to Microsoft outage it's uh a tough situation across the globe India no different um United States no different we're looking at the central region of United States receiving a big blow to their banking sector and their airlines in India Indigo Airline 2 has put out a statement and that reads our systems are currently impacted by Microsoft outage which is also affecting other companies during this time of booking checkin access on your boarding pass and some flights will be impacted we appreciate your patience all right so three airlines in India have already issued a statement and that's precisely what I read Indigo Airlines issuing a statement here I'm going to read that out for you yet again saying our systems are impacted by ongoing issues with Microsoft azour we experiencing High volumes at contact center please contact us only if your travel is within 24 hours so for Indigo Airlines uh they they've put out a clear message that unless it's an urgent uh communication that they that you want to do then you contact them if your flight is only within the next 24 hours they've outrightly said that they have an ongoing issue with Microsoft Azor claiming that we are experiencing High volumes at contact center there seems to be a barrage of calls and um people trying to reach out asking for help with your checkin and you have Indigo airlines in India putting out a clear statement saying that their operations have been impacting this point due to ongoing outage of Microsoft Azor saying that uh and admitting Indigo admits that they are experiencing High volumes at the contact center asking people to refrain from contacting the airline unless your travel is only within the next 24 hours we're clearly looking at big impact of this Microsoft outage Industries and sectors across the globe has have been impacted and here in India three Airlines have admitted that they facing difficulties with checkin online check-in is difficult if you want to be taking your flight in the next 24 hours make sure to reach the airport much in advance do reach the airport early Global Microsoft outage that's impacting Indigo Airlines aasa spice jet Air India operations all airport services at this point in India have been affected this is the latest that we have at this point in fact globally too we're looking at number of Airlines and banks that have been completely hit by the service disruption and the cause of the outage is still unclear many of those affected have linked this issue to Microsoft PC operating systems we're not sure exactly what the real problem is but Danny De Cruz our correspondent joins us live for more on that Danny please give us more uh we hear that the issue could be with Microsoft PC operating systems uh if you can elaborate what exactly that means but the but real concern here is five of Indian Airlines be it Air India spice jet Indigo aasa and um and several other uh airlines in the country have already reported disruptions in their services they're asking people and passengers to arrive at the airport much earlier claiming they have no bandwidth uh you've got to come early only for manual check-in online checkin is not possible all right do stay with us we have Mr ch Sher former former it Minister Rajiv chandraker joining us in the phone line Mr chandraker we're looking at a huge outage Microsoft outage that's leading to Airlines disrupted in India do we know of the matter what's the concern no no look I I have I'm not privy to the what has caused the problem and the outage but certainly uh what I'm seeing on television and what I'm reading online points to a serious disruption of a platform that is being used by thousands and millions of small and large businesses so I think really the focus this is not time to panic certainly not but certainly the conversations uh with these type of large platforms about their resilience about their fail proof uh availability 24/7 to users that depend on them for their business and livelihoods is something that is certainly going to take center stage in the days to come which is that these platforms have to not just deliver innovation and access but these platforms also have to be in a lot of ways fault tolerant fail proof and resilient so I think that is something good going to happen I can't comment on the current crisis but I'm sure Microsoft is a large company uh very credible company they will slowly build it back and uh recover this uh whatever the cause be but certainly conversations and the focus will now move uh between those who use these platforms and the platforms themselves on what type of fail proofness they've built into the design and what are the guarantees and assurances of 24/7 availability of these platforms because businesses depend on them 247 yeah and and uh like you rightly said Rajiv Chandra Shaker this is an issue all across the world uh a tech glitch like this could really leave the world stranded and that's what we see in India we're looking at spice jet aasa air um Air India Indigo all of them have issued guidelines saying that their web check-in isn't available that would only lead to a lot of panic you you're asking people not to panic but a message that you want to give to the airlines as well this is a tech issue a tech glitch do you think the government is going to be reaching out to Microsoft at the earliest I can't speak to on behalf of the government I'm obviously not in government but I can certainly assume or I can certainly certainly predict that uh platforms like Microsoft these large platforms ubiquitous platforms that have been used will have to step up and do more about their own resilience and their own redundancy and fall tolerance uh Visa the clients that hundreds and thousands of clients in India and abroad that depend on them and they serve so I think they will have to step up and do more uh uh I don't think there's very much that the government or indeed uh anybody can do on this there is certainly some an issue between the the customers who and the users of these platforms and the platform providers and they will certainly have to step up and do a lot more and a lot faster airport Mumbai airport Bangalore airport essentially across the country you're seeing delays uh at the Dubai airport Los Angeles Amsterdam many of these airports have even grounded flights due to the massive outage uh the outage is disrupted Indigo Air India vistara aasa airlines and spice Jets flight operations in the country Flyers at the airport were seen getting handwritten boarding passes now amid this unprecedented outage airport authorities say they're working timelessly to manage the situation and it's not just Airlines Bank services International media Outlet Services of telecom companies were also hit this is globally not so much in India the outage has been linked to a Microsoft cyber security vendor the cyber security firm rolled out a new update causing this critical error and the firm is in the process of rolling back the update it's been several hours as of now there's been no sort of relief was all CHS they don't have any answers a single person is taking more than I think 30 to 40 minutes how can they cover up with if there is only 50 g extra they charge for one full kg but if our flight is L with than 3 to 4 hours who will pay for us and I was one of them who was just in front of the cube and the server goes down we have been all thinking that internet is Invincible that we will continue to keep on taking internet for granted and that nothing is going to happen I have to look at more investigations different countries are now huddling together to find out what should be the approaches countries have taken cognizance the government of India has taken cognizance so I see almost in the entire corporate India where systems are not able to work together the operations of corporate India getting impacted so it could have an impact upon the nation upon the national economy and upon the confidence and the morale of the digital stakeholders all right as we track all the updates that are coming in right now we can tell you that here in India it's largely flight operations that have been affected delays being reported across the major airports of the country so much so that you've got in fact Personnel on ground doing everything they can to ensure this normaly even handing out boarding passes written by hand beyond that SBI the stock exchange they' all confirmed that they haven't been affected by the Microsoft outage which is good news considering what the situation is globally where there's been literally a complete shutdown an apocalypse kind of situation let's bring in ashwaria palal who's joining us live from the IGI airport here in the national capital ashwaria what's the situation at the airport you know we understand that ground staff are doing everything they can in the face of this outage to ensure maximum nor will see but images coming in of massive long Serpentine [Music] cues well sertin cues uh you know is something that we are seeing not just on gate number one AKA but on all the gates possible and also you know from what we are seeing a lot of passengers and you know uh what they have actually started doing is that they print the boarding pass from right outside the gates these are the kiosks which you will now be able to see AKA have been under maintainance so that's a big pain point for the people and after that you know all some of the people who were actually trying to make sure that they uh you know print the boarding pass before they step inside the airport that's something that they have not been able to do Serpentine cues a you know just one look at the number of people who are standing in this queue will give you a fair idea of what passengers at the moment are going through most of them have not got any message or any kind of communication from the airlines some of them U you know have got calls from their friends and families who are already inside a lot of people are now rushing in because they understand that it will not take the usual time because everything is being done manually so the time for you to reach the airport and for you to board that time has now been extended but most of the Airlines at the moment are maintaining that flights have not been delayed however it will still take more than the usual time for people to now board the flights AK uh stay with us asara telling us about the situation currently at the Delhi airport but what about across the country what's the situation right now uh let's take you through the services that have been hit and what you need to keep in mind today flight operations have been hit no cancellations flights haven't been grounded and so far no decision taken on that front but it has been delayed in several parts of the country airport services ground Services have been hit and that's what's led to flight Ops also being delayed Bank services and this has been hit globally while in India SBI is confirmed that they're okay there are some private Banks who are suffering Tech glitches media Outlets Outlets like Sky News the ABC News in Australia they've completely shut off gone off air for hours luckily here in India no such situation which is why we're able to get you these updates live telecom companies also are suffering uh a result as a result of this particular outage of Microsoft let's get you more reporters to tell you what's the situation across the country right now Dave kotuk is joining us live we also have suoy both of them joining us from uh different parts of the country but I want to bring in uh first at this point Dave on this broadcast who joining us live in the Mumbai airport where we're already hearing Dave of multiple uh delays for passengers well yes uh absolutely you can see the line behind me there are really long cues if I can ask my cameraman to pan and show you how slowly these lines are moving slow also turning into Serpentine cues because of the software glitch none of the boarding passes issuing system is also working in most of the airports including this one uh the manual process is being followed in lots of places across India as well as in Mumbai at this very airport we saw that passes uh the details of the traveling passengers are being written with a pen on a blank paper that resembles a makeshift boarding pass and you can also see that several passengers just queuing up literally 2 minutes back I spoke about long FES forming and it is a massive glitch it is a software glitch rather and the cloud system of Microsoft has been affected Ed in fact the area which is sensitive where we are not allowed to shoot from we also firsthand witnessed however we were not allowed to record anything but the flights remained grounded akasa Air India to name a few spice jet also these are a few airlines that have been massively hit but you can see these people out here going lots of people also stand a chance to probably miss their flights however the airlines continue to say that they are working on resolving uh the issue these are the visuals from the chhatrapati shivaji Mumbai international airport out here you can see that several members of uh Indigo adani uh which is actively involved in running of the Mumbai international airport lots of people out here including the ground staff who are out here uh to assist people these are the kind of visuals that we continue to bring to you but of course how much time more will it take and uh this issue is expected to get resolved in how many hours we don't know that yet but however uh several different airlines on their Twitter handles including Mumbai international airport continue to say uh that it will take a few hours but nobody is giving any kind of assurance or any Clarity once again if I can show you the inner visuals as the door opens of how crowded the inner Lounge is I can ask my camera person to zoom in and you can see lots and lots of people uh things moving very very slowly out here uh cisf is also burdened at this point in time and lots of different companies employees are out here uh to assist passengers to ensure that they don't miss their flights and lots of people have to even travel in emergencies uh but however this issue uh as you know the government is also speaking the union minister of electronics and information technology ashini vnav said that they are continuing uh to initiate conversation and constantly you from what you're showing us they you know everything right now at these airports is being done manually because of this particular glitch and everything shutting down suag I'm just going to come across to you but let me just round up for our viewers especially those who have flights to catch today what do you have to keep in mind this Microsoft tech glitch is affecting largely airports in the country that's the biggest impact really it's had in India so Indian Airlines Services have been affected multiple statements that have been put out by Airlines saying that their ground Ops have been affected but as a result of that obvious seeing cancellations have flights been grounded so far in India the answer that internet is Invincible that we will continue to keep on taking internet for granted and that nothing is going to happen I have to look at more investigations different countries are now huddling together to find out what should be the approaches countries have taken cognizance the government of India has taken cognizance of I see almost in the entire corporate India where systems are not able to work together the operations of corporate India are getting impacted Ed so it could have an impact upon the nation upon the national economy and upon the confidence and the morale of the digital stakeholders all right as we track all the updates that are coming in right now we can tell you that here in India it's largely flight operations that have been affected delays being reported across the major airports of the country so much so that you've got in fact Personnel on ground doing everything they can to ensure this normaly even handing out passes written by hand beyond that SBI the stock exchange they all confirmed that they haven't been affected by the Microsoft outage which is good news considering what the situation is globally where there's been literally a complete shutdown an apocalypse kind of situation let's bring in ashwaria pival who's joining us live from the IGI airport here in the national capital ashwaria what's the situation at the airport you know we understand that ground staff are doing everything they can in the face of this outage to ensure maximum normaly but images coming in of massive long Serpentine [Music] cues what sertin kills you know is something that we are seeing not just on gate number one AKA but on all the gates possible and also you know from what we are seeing a lot of passengers and you know uh what they have actually started doing is that they print the boarding pass from right outside the gates these are the kiosks which you will now be able to see AKA have been under maintenance so that's a big pain point for the people and after that you know all some of the people who were actually trying to make sure that they uh you know print the booring pass before they step inside the airport that's something that they have not been able to do Serpentine cues actually you know just one look at the number of people who are standing in this queue will give you a fair idea of what passengers at the moment are going through most of them have not got any message or any kind of communication from the airlines some of them uh you know have got calls from their friends and families who are already inside a lot of people are now rushing in because they understand that it will not take the usual time because everything is being done manually so the time for you to reach the airport and for you to board that time has now been extended but most of the Airlines at the moment are maintaining that flights have not been delayed however it will still take more than the usual time for people to now board the flights AK uh stay with us ashara telling us about the situation currently at the Delhi airport but what about across the country what's the situation right now uh let's take you through the services that have been hit and what you need to keep in mind today flight operations have been hit no cancellations flights haven't been grounded and so far no decision taken on that front but it has been delayed in several parts of the country airport services ground Services have been hit and that's what's led to flight TOS also being delayed Bank services and this has been hit globally while in India SBI is confirmed that they're okay there are some private Banks who are suffering Tech glitches media Outlets Outlets like Sky News the ABC News in Australia they've completely shut off gone off air for 4 hours luckily here in India no such situation which is why we're able to get you these updates live telecom companies also are suffering uh a result as a result of this particular outage of Microsoft let's get you more reporters to tell you what's the situation across the country right now Dave kotuk is joining us live we also have suoy both of them joining us from uh different parts of the country but I want to bring in uh first at this point Dave on this broadcast was joining us live from the m airport where we're already hearing Dave of multiple uh delays for passengers well yes uh absolutely you can see the line behind me there are really long cues if I can ask my cameraman to pan and show you how slowly these lines are moving slow also turning into Serpentine cues because of the software glitch none of the boarding passes issuing system is also working in most of the airports including this one uh the manual uh process is being followed in lots of places across India as well as in Mumbai at this very airport we saw that passes uh the details of the traveling passengers are being written with a pen on a blank paper that resembles a makeshift boarding pass and you can also see that several passengers just queuing up literally 2 minutes back I spoke about long quees forming and it is a massive glitch it is a software glitch rather and the cloud system of Microsoft has been affected in fact the area which is sensitive where we are not allowed to shoot from we also firsthand witnessed however we were not allowed to record anything but the flights remained grounded akasa Air India to name a few spice jet also these are some few airlines that have been massively hit but you can see these people out here going lots of people also stand a chance to probably miss their flights however the airlines continue to say that they are working on resolving uh the issue these are the visuals from the chhatrapati shivaji Mumbai international airport out here you can see that several members of uh Indigo adani uh which is actively involved in running of the Mumbai international airport lots of people out here including the ground staff who are out here to assist people these are the kind of visuals that we continue to bring to you but of course how much time more will it take and this issue is expected to get resolved in how many hours we don't know that yet but however several different airlines on their Twitter handles including Mumbai international airport continue to say uh that it will take a few hours but nobody is giving any kind of assurance or any Clarity once again if I can show you the inner visuals as the door opens of how crowded uh the inner Lounge is I can ask my camera person to zoom in and you can see lots and lots of people uh things moving very very slowly out here uh cisf is also um burdened at this point in time and lots of different companies employees are out here uh to assist passengers to ensure that they don't miss their flights and lots of people have to even travel in emergencies uh but however this issue uh as you know the government is also speaking the union minister of electronics and information technology ashini vnav said that they are continuing uh to initiate conversation and constantly you know from what you're showing us theyve you know everything right now these airports is being done manually because of this particular glitch and everything shutting down suag I'm just going to come across to you but let me just round up for our viewers especially those who have flights to catch today what do you have to keep in mind this Microsoft tech glitch is affecting largely airports in the country that's the biggest impact really it's had in India so Indian Airlines Services have been affected multiple statements that have been put out by Airlines saying that their ground Ops have been affected but as a result of that obviously cancellations have flights been grounded so far in India the answer is no at this point it's made been made very clear by the dgca that no such decision has been taken only ground operations have been hit and we're talking about check-in services and uh you know security all of that getting delayed so far spice jit Indigo aasa air Air India they all confirmed disruption so all your major airlines facing a problem right now check-in services are being done manually the personal on ground doing everything they can to kind of deal with the situation at hand even handwritten boarding passes for the first time ever we seeing something like that happening right now at airport suoy is joining me live from Kolkata airport with more of what's happening in Kolkata right now I'm sure it's a similar situation suag as Delhi and Mumbai uh are we seeing a lot of flight delays how much of a delay are we talking about in Kolkata well uh you know uh what we are seeing since you know since afternoon when we arrived over here is that there are different kind of visuals over here one good thing that we have seen over here is that these are the kiosk DJ yatra registration kiosks thankfully uh you know these are working I just speak to them ma'am bb bb New York so uh you know this is one kind of a picture that she hasn't received her boarding pass as of yet that is a problem but the DG yatra is working and her flight is still on time she the flight hasn't been delayed she'll be going to Bombay then to New York so it's an international flight uh the reason why it's important because it's an international issue right now over here and an international flight from Kolkata via Bombay to New York it's not delayed so that's a good thing secondly what we see over here is uh you know there are multiple flights which are delayed yes they are delayed there's a flight of akasa then there's a flight of Air India even vistara that I can see however uh there are you know the flights which were delayed a while back they uh they the normaly is returning uh from being delayed it you know the security uh the security checking process has started that's what we are understanding and you know one uh thing that we have seen over here in the Kolkata airport premises is that generally in various other airports of the city which our other colleagues are constantly showing the kiosks for you know for for boarding passes are generally kept outside but over here the system is still not you know it's still not there so the registration kiosk that we see it's for DJ yatra only so no one can come and uh take out a boarding pass to get in so all the uh the kiosk for boarding passes or boarding pass publishing it's inside so the technical difficulties that uh passengers will face will be inside once they are you know they have you moved in some of the flights as we have been mentioning uh it is yes there has been a delayed and the process that is happening is uh is is a very very manual one and what uh you know we have understood and calculated is that it's it's being delayed by almost an hour or so the reason might be that you know as it's being done manually uh like you know getting let's say 200 people on you know on board uh on an aircraft manually like you know writing down their tickets that will take time however because of that there will be delays there's no doubt about it but you look at the situation globally right now and you look at how other countries are affected how many of them have chosen to even go ahead and ground all flights compared to that India at this point is trying to cope with the situation let's run you through all the countries are affected we've just told you about the situation right now in our country now statements have come in from several countries uh Australia for example is confirmed that yes they're facing huge problems many of their media Outlets have stopped functioning you've got in fact New Zealand uh America uh Germany which have all been affected Israel turkey all of them also at this point affected by this outage and they're all in different ways really in some cases it's flights in some cases it's more let's cut across to an official reaction from the government operations Ministry of civil aviation aines to fly so just waiting there there's a long queue let's see hope hope it gets resolved soon we hope for the best we hope your flight isn't delayed too long thanks very much kanes for joining us with your expert opinion and perspective of what's really playing out all right let's cut across to breaking news that's coming in right now the first reaction that's coming in from cyber security firm crowd strike uh this is in fact the cyber security vendor of Microsoft that's had a problem it was during their update that we had this outage taking place the president and CEO of CR crowd strike has taken to social media to say and I'm reading out his statement right now crowd strike is actively working with customers impacted by a defect found in a single content update for mic for Windows hosts Mac and Linux hosts are not impacted this is not a security incident or Cyber attack the issue has been identified isolated and a fix has been deployed so a statement that's coming in from crowd strike essentially an attempt to kind of reassure because there's been a lot of worry concern said in discussion about whether this is some sort of a Cyber attack whether it's a security incident crowd strike making it very very clear that that's not the case also highlighting that the issue has been identified isolated a fix has been deployed which does seem to suggest that in the next few hours we could see things back up and running this is the statement that's coming from crowd strike which is the security vendor the cyber security uh vendor for Microsoft uh which had deployed an update and that's when everything went all right that's when you had this massive outrage let's in fact get you now some Global updates on the situation Lavina ton reporting for us from [Music] London I'm outside the terminal 3 Heath airport and as you can see behind me a lot of people have moment have gone inside but these people uh mainly from uh American Airlines have been majorly impacted by this Microsoft tech outrage and many of them are coming here and they do not know uh what will happen and whether they can be put up in a hotel I just spoke to an old couple who are sitting outside behind there and they are trying to find a hotel because they do not know uh how and where they can stay for the night because their flight has been cancelled as similarly that that's the situation with a lot of people who are going to Denmark as well uh these are the people that I have spoken to and if I could uh take you inside to show you the kind of cues that um uh that are here at this point in time I just trying to go inside to show you that if you give me a sec just see behind me not the cubes they're going to pull outside and this mainly uh for the American Airline but then otherwise many other airlines that are being impacted and people are not being given hotel or help with all of this because um they do not their systems are absolutely Dr so people are having to just sit down like this if I can show on the sidelines and figure out their life as of now so in uh the UK it's Health Services the GP surgeries uh the airports uh some of the Rail stations and not all of them though this is quite interesting because and and all Al something to be noted is that uh not every airport or every place has been impacted uh internal systems are okay sort of in some places but when it is something to deal with outside um like a business to Consumer V Toc that has been impacted a lot so GP surgeries therefore the appointments of the patients Etc and here uh the flights the payments so it's not all the airports but definitely London affected H affected Edinburgh affected Manchester it seems okay and Lavina tunon is now joining us live from London uh Lavina are you still at the hro airport what's the situation there currently because in many countries like America major airlines have gone ahead and ensured that all flights are grounded is that the situation in London too A A lot of them have been grounded especially the American Airlines I'm I'm here at the moment in Terminal 2 there is a lot of confusion people uh Mark uh has also been affected a lot so uh a lot of flights affected indeed uh and some of them are not impacted uh but I see a lot of people sitting around knowing not knowing what to do especially I spoke to a couple I spoke to some people from Denmark uh they do not even they have got a message on their phone that their flight has been canceled but they do not know what is their next step in terms of where they will stay uh or making Hotel arrangements or food or travel anything like that so it's a lot of uh confusion as to what is the next step for these passengers whose flights have been canceled uh because the the the STA can't really help much because their systems are down as well so theyve been asked to make their own arrangements and then reimburse through receipts so uh lot of such people behind me also you can see the flights that are running are running with long queue so some of the flights have said that come with three hours in advance while in Manchester Airport they said do not do that so it's it's quite a confusing situation it's not a blanket situation if I may say all right Lina thanks very much for joining us with that update from London we are tracking of course the impact of this Microsoft outage globally here in India largely flight operations being hit I will get you those ground updates as well I'm slipping into a very very short break on the other side we'll get your details the mega India Today impact story Puja Kar facing a Crackdown and unprecedent ented one at that as upsc has filed an fi against this IAS fraud edible company they will slowly build it back and uh recover this uh whatever the cause be but certainly conversations and the focus will now move uh between those who use these platforms and the platforms themselves on what type of fail proofness they've built into the design and what are the guarantees and insurances of 24/7 availability of these platforms because businesses depend on them 24/7 yeah and and uh like you rightly said Rajiv Chandra Shaker this is an issue all across the world uh a tech glitch like this could really leave the world stranded and that's what we see in India we're looking at spice jet aasa air um Air India Indigo all of them have issued guidelines saying that their web check-in isn't available that would only lead to a lot of panic you you're asking people not to panic but a message that you want to give to the airlines as well this is a tech issue a tech glitch do you think the government is going to be reaching out to Microsoft at the earliest I can't speak to on behalf of the government I'm obviously not in government but I can certainly assume or I can cly certainly predict that platforms like Microsoft these large platforms UB Twitter platforms that are being used will have to step up and do more about their own resilience and their own redundancy and fall tolerance uh Visa the clients that hundreds and thousands of clients in India and abroad that depend on them and they serve so I think they will have to step up and do more uh uh I don't think there's very much that the government or indeed uh anybody can do on this there is certainly some an issue between the the customers who and the users of these platforms and the platform providers and they will certainly have to step up and do a lot more and lot faster you know um a quick word on Microsoft addressing concerns of outage in the United States in the statements that I read here extensively addresses the situation in central United States saying that we are using all methods applying mitigation we're trying to deal with the problem it will be dealt with soon so addressing United States largely no look I you know I know the company reasonably well Microsoft is a company that is GR got a great deal of credibility and I I'm sure there have been some uh significant reasons for this kind of an outage and that they will certainly bring it back online soon but that doesn't take away the fact that there has to be a clear conversation uh not today not uh necessarily today but on an ongoing days in the coming days on how these platforms can be much more reliable and much more dependent because so many small businesses and large businesses depend on these platforms you know India India really boasts of digitization we're really the leaders in that space digital infrastructure is robust in the country uh any methods uh to avoid a a crash like this that India is adopting in your view that that the government was working on no again my I don't know if this is a this is the domain of the government as much as is the domain of those who use these platforms I think these platforms to insist have to be insisted on to deliver uh services that are in a sense fail prooof they have to have backups to backups to backups you've heard the uh story of uh you know complex Jets and that have fail prooof systems and a backup to that backup to another third backup and a fourth backup and I think when businesses depend on these platforms like Microsoft 365 for their businesses 247 uh it is for Microsoft and other such platforms to ensure that they are fail proof and that they do backup systems to backup systems to backup systems so levels of resilience that they have to build will have to be gone into and I'm sure that the government will go into it and have conversation you know what Rajiv Chandra Shar at this point we hear that the government is also reached out to Microsoft saying that we are speaking currently to Microsoft on the outage would you be able to elaborate a quick turnaround by the government of India yeah you know the government is obviously very sensitive to our digital economy the government is very sensitive to all the users and customers and companies that depend on the underlying internet and I'm I'm very very confident that the government will work with Microsoft to to correct the situation at the earliest uh that Microsoft does so right uh your word to people right now who feel stranded aren't able to move forward with their daily routine this has really Stranded the world India is no different but message from you uh will will surely be satisfying if you could hear from you on uh the airlines you have uh many of the airlines now stranded not being able to function no check-ins uh word to [Music] them all right we seem to have lost his connection but we've heard extensively Rajiv Chandra Shaker saying that the government has reached out to Microsoft on the outage and we're waiting for a response well if we cut across to a news reporter of ABC News speaking about the Microsoft outage and what really is uh the reason behind it let's listen [Music] in Well normally uh I'd be getting ready to go on air here at Radio National but as you can see we've got some pretty major problems with our computers the blue screen of death has taken over not only ABC Radio Networks but we understand it's uh widespread uh outage related to crowd strike software bendy go Bank the NAB Microsoft 365 sunc Court Bank foxtail nyob these are some of the names of businesses affected by this outage sunor Bank uh as I mentioned uh the Commonwealth Bank uh NBN as well Telstra also Amazon web services we're trying our best to get things back on air here at Radio National today it's a hive of activity as everyone's trying to scramble to break into the emergency tape uh which we're hoping to do early to bring you what we know for RN drive this afternoon stay tuned all right this is uh come is a huge shock to the world not expected I'm looking at messages which is surprising enough it's not just India of course uh and not just United States we're looking at the London Stock Exchange that reports technical glitches amid This Global outage uh the biggest rail operator in the United Kingdom that Witnesses outage and they WN of cancellations um so that's the the tube services in London that seems to have been impacted the London Stock Exchange that seems to have been impacted we heard the ABC News uh from a reporter coming from Australia he sent us a news bite where he says None of the computers there are working at their offices Microsoft is really the outage has really led to a a total shutdown we're looking at Elon Musk who's taking a dig at Microsoft there amidst the reports of Global outage saying that X operations has not been affected due to this Global outage and it's all fine X of basically Twitter is still working Israel's Central Bank says Global outage has impacted Banks well we're looking at a number of countries now putting out messages that there seems to be their services seems to be down at the moment they aren't really able to figure out what exactly is wrong Microsoft that's backing those servers has crashed Elon Musk there like I did mention mocking the outage he says well Elon Musk of course known to take jibes more often than not he's at this point mocking Microsoft saying that X Services still continue this is a j that Elon Musk takes he's put out a message there uh macro hard is greater than Microsoft not to sure what exactly that means but aayush alawad our Tech reporter joining us live for more on that aush Elon Musk mocking the Microsoft outage but let's be very clear here there's nothing funny about this the entire world seems to be stranded and stuck at this point Airlines grounded um most sectors derailed aush if you can hear me all right we're going to try and Patch aush uh but we're looking at a clear uh trouble and concern for Airlines banking sectors the stock exchange all over the world we seem to be uh seeing huge troubles Amit saral the editor of a news agency Australia joining us live for more on that Amit please go on what's the situation in your country we're looking at Microsoft outage that's really disrupted sectors all over the globe in India multiple Airlines have complained of services being hampered yeah so in Australia the situation particularly is with major Banks and major retail stores who use Microsoft service particularly the third party services that Microsoft uses um so for example certain media houses like Sky News or maybe ABC are also experiencing the same problems that are right now being um you know experienced by others um in particular nabz Commonwealth Bank Bendigo Sun cop are the worst sufferers at the moment but westc says like there's not much going on in terms of outage um in there um I've seen um particularly we have two retail of you know the food retailers uh wwz and kls kls is experiencing major one uh wwz not so much um only certain areas or certain shops in wulver um you will see that problem at kls um there are being reports that people have how long how long has this trouble been persisting I think it's been for the past 2 hours or you know it started since afternoon uh earlier people felt it was some kind of a Cyber attack because Australia has recently experienced a major Cyber attack um in the last couple of months particularly of the Australia to website was also um you know targeted multiple times so there was this kind of concerting feeling um you know people were under the impression that it's some kind of Cyber attack but once the global outage um story started coming in so it was kind of a relief that it's just Microsoft and its Affiliated Services U the Australian government I think in last one hour they have had two meetings where they have clearly said it's not a Cyber attack and they are looking and talking talking to Microsoft to restore the services okay Amit please stay with us I'm going to quickly cut across to aush alawad joining us live our Tech reporter for more on that aush uh is this is Australian government is satisfied this is not a Cyber attack on them but is this a Cyber attack on Microsoft systems we're looking at a global meltdown over this Microsoft outage not at all in fact this is the opposite of a cyber TI let me just get a little bit uh down to the root of it so it it we can explain a little better this issue is not necessarily to do with something uh particularly with Microsoft this is an issue with Microsoft U you know partner firm cyber security firm which is crowd strike a crowd strike update which was meant essentially if you're getting a little technical u a falcon sensor which was meant to actually detect and prevent your systems from malware or this sort of an attack has actually crashed in terms of compromising what happening with the larger Network so no this is not a Cyber attack it is genuinely a technical issue that crowd strike when I reached out to them are working on they've taken cognizance that this issue stems from their Falcon sensor they're trying to fix it and Microsoft is also working with them also trying to figure out these are major corporations Banks media networks Airlines everyone has come to uh a stand still and a grinding Hall so the the way that you essentially would do this is to divert traffic or to figure out if there are any fail safe mechanisms in place but the people using Microsoft's Azure platform which is their cloud service who also uses crowd strike as a security platform are currently facing this issue all right you know it's too technical for me to comprehend but if uh in Simple Man terms how how soon can this be fixed aush cuz we're looking at huge delays in the airline sector already M uh because of this outage by Microsoft we're looking at spice Jet and india aasa indigo all announcing delays in your flights and asking uh passengers to arrive at the airport much in advance to go through manual check-ins no online check-ins for the moment you know it's really unfortunate Naila that that's the case but if we have to go with the technical answer or what Microsoft's saying Microsoft's U you know 365 status currently read saying we still expect that users will continue to see a gradual relief as we continue to mitigate the issue and they've said that you can obviously get in touch with their admin Center but just to make it uh a little easier for you major corporations around the world major companies around the world don't have just one cloud service provider they usually have certain sections of their business with one of the top three leading cloud service providers in this case there's Microsoft there's Google and there's Amazon web services so if they can manage to divert traffic or find a fix to this particular update that's only when U you know online systems will be up and running again again uh hopefully uh in in the next few months but but what then uh you're saying that they don't rely on just one cloud service system then what really then explains this outage all over the world uh similar nature reported from different airports in California we saw the outage we're looking at Indian airports struggling the same way we're looking at rail services in uh London struggling uh similar fashion Stock Exchange in London is down uh it almost looks uh like a global meltdown with one server being hit no absolutely I mean look this obviously points to the fact that a lot of the major establishments around the world do use this particular service which is Microsoft as your but um if you in terms of some of the critical infrastructure it is unfortunate that we've not been able to find a fix at this point um if we actually do understand that this particular update did crash and we'll be looking at some sort of a fix from that cyber security firm that's the soonest that I think this can happen um the fact that it's a global outage because of one single update if that's the reason is truly unfortunate right you know I us tell us a little more about uh the world relying on Microsoft we uh are in India very proud of Microsoft of course it has uh people of Indian origin who've extensively shaped it and the world at this point relies on Microsoft like no other uh give us more on the importance of Microsoft in every system that we use today uh well Thea if you consider what Microsoft has done it's no mean feat in the tech world now things like this happen on somay it happens to Google and someday it happens to Amazon it can happen to uh the best of tech companies in this particular case Microsoft in terms of its popularity what they did with Windows over the past couple of years or the past couple of decades actually and the past few years the way they pivoted to Cloud so the problem really comes in when you're offering an ecosystem where you have Windows on all these office species and then of course you have their Security Solutions and you're running on their Cloud this can happen even uh with other major providers right I mean if you have uh the bigger players in the space Amazon web services or Google cloud in this particular case it it just so happens that it was a vendor that they are working with which seems to have caused the real blip over here which to become a major issue but uh if you go through developer communities or you just read what all the people who are trying to find a fix are saying there are certain fixes very technical ones that they've already found so that you can at least resume basic services but to go back to normaly and restore normaly um they've said that it will take at least a few hours and I think hopefully by the end of the day we should be able to find a fix because this is this is Major now in terms of all the major corporations governments now uh you know talking about the stock exchanges as well so this is uh something which I I think we will find a resolution for uh before the end of day all right uh we have more news coming in um as we hear that Spanish airports has also been impacted by this it outage in fact India Today is bringing you that top news as in when we get this news we're uh reporting right here Singapore shangai airport one of the busiest in the world also says their check-in process has now been shifted to manual so what does this mean shifting your check-in from online check-in to manual check-in would mean that you are going to be arriving at the airport at least 2 to 3 hours early and looking at the rush the number of passengers I suspect that people will have to get to the airport at least four five hours earlier on uh what about cancellations what about wanting to speak to your service care providers I'm not too sure how smooth that would be today because Indigo Airlines has already explicitly announced that unless your flight is in the next 24 hours please do not get into tou with us we're already having a barrage of calls our call centers are packed do not get in touch with us unless and until you have your flight in the next 24 hours so Indigo has already explicitly said that it's it's facing glitches and they've shifted from digital or online checkin now to manual check-in a little more from uh Amit as well who's the editor from Australia Amit all right we don't have Amit on the line aayush is still with us aayush we're looking at Delhi airport visuals on the boards there all the screens running blank it's it's really a screen of death you know it it it looks scary seems like the end of the world feels that I get here looking at that blue screen with a sad smiley across the world India no different this is the Delhi airport images that's coming in right now on the left of our screens there that just shows a blue screen and this has been on for the last few hours we here you know uh the blue screen of that is something that a lot of windows users sphere we have similar uh similar sort of uh phenomenons across other ecosystems but this this is an old proverb and and maybe it's time to reflect a little bit whenever you speak to a top cyber security researcher and you ask them saying what's the best way someone will Market that you need to be able to prevent prevention is better than cure and stuff like that but the one thing that any honest white hacker or cyber security researcher will tell you is the fact that you need to go offline and honestly the only way to prevent this is to live under a rock now why I say that is because if you look at Changi Airport one of the world's most tech loaded airports right they have now and it's just updated and I just got a notification they have now started their check-in process manually uh even at even Indigo at Delhi airport is now handwriting boarding passes so you know it's it's sort of strange that we talk about technology growing in Leaps and Bounds but then if it ever fails and when it does it's great when it works when it doesn't work then you have to go the old school way uh um and try your best to do things uh offline all right so we have a big update coming in for those worried that your flights may be cancelled you have the dgca whose uh sources tell us that the dgca has not made any decision on grounding flights now grounding flights news has coming from airports in California where United Airlines has decided to ground flights as they're not able to operate in that speed it's busiest airports in the world uh even Delhi is no different it's as busy we see the dgca manage managing uh to move with their operations so far no cancellations have been reported flights have not been grounded this is a big update we have from the dgca sources tell us that there's not been any decision so far on grounding flights well trust India to work manually and smoothly so uh aush you know India has always shown resilience in every aspect we throw people at problems and where where Masters in doing things manually the dgca at this point has said no cancellation of flights there's no decision on grounding flights that's what sources tell us so expect things to continue as uh scheduled but a little delay for sure manual uh uh online check-in to manual check-in would mean a little delay for sure but things are on point still in India [Music] aush yes n absolutely things are on point U and you know on a serious note we really hope this can be fixed but honestly uh in terms of like you said that Spirit of resilience and Frugal Innovation if it's possible it's only possible here my only concern is the volumes coming in with some of these issues and if critical infrastructure is impacted right we don't want this impacting our fintech and banking services as much which we're also getting reports of our Stock Exchange you know fing cross the I hope there are fail safe mechanisms in place over here but it's just ironic that something that now since we don't want to be too technical something that was brought in by Microsoft a solution brought in by them to prevent a virus and prevent a compromise has essentially compromise uh a global system and it's a global outage all right aush I'm really going to come back to you for a little more in detail what Microsoft really means with that um well what are the big takeaways here if I could take our viewers through exactly what this really means for the world uh we know at this point Microsoft is facing a huge outage and it seems like different sectors including banking sector the airlines all across the world have been grounded and when I say grounded at least Flight Services have been disrupted uh flights have not yet been cancelled at least in India but certainly operations has had a big blow we're looking at takeaways here of the Microsoft outage with us flight services at this point stands grounded we also see London Stock Exchange Services that's been disrupted and more importantly 911 services in the US also disrupted that's Emergency Services that's disrupted in the United States Sky News in UK goes off air for about 3 hours Bank Media Airlines all impacted and affected well we we're looking at Microsoft outage that's really dealt to blow to several operations across the world here we're looking at Germany Berlin flight operations has been suspended in Berlin 2 at the moment and a lot more that's trickling in and we're bringing you this news as in when it comes in uh we're looking at Spanish airlines also reporting the same that their Airlines has been disrupted Windows PCS has been affected globally Microsoft did say that it has been investigating issues with its cloud services in the central us region but uh no word yet on what really has dealt this blow let me cut across the news coming in on the civil aviation sources saying the glitch is currently in the cloud services that's a message that comes in from the MoCA official Global outrage across airports with cloud service issues have instructed Airlines to inform form passengers Via SMS with immediate flights on the check in delays and cancellations this is uh from airports across India supposed to basically they have been directed by the MoCA to announce and uh convey a message to its passengers through message that there could be a delay in flights and in check-ins and if at all there are cancellations let people know in advance Airline crew managing the situation on the ground airport authori is working on an on ground management plan due to influx of passengers well that's Dubai airport you're looking at visuals coming in from Dubai airport we're looking at Flyers stranded it's it's real mess at this point across the globe uh one airport operations hit would mean a ripple effect across the globe here you have a global outage of Microsoft system and a cloud service error is what's been suspected this is what's been conveyed through sources of the MoCA officials there saying that this is a global outage and it is a problem with the cloud service they've instructed in fact Indian Airlines particularly have been instructed to inform its passengers Via SMS about the immediate impact on flight check-ins on delays and on cancellation Airline crew is currently managing the situation on ground airport authorities are working extensively to plan on how how to handle the influx of passengers currently across airports it's a challenging task not expected something that really was uh that we would never imagine would happen across the world simultaneously has happened and this just with one glitch with the Microsoft system we're looking at the entire Globe coming to a standstill Airlines disrupted across the globe would mean uh Services take a big hit let me cut across to Rajiv Chandra Sher speaking let's listen in small businesses big businesses individual users hospitals and therefore any outage on this platform uh it disrupts the business and 24/7 operations of many many companies and like I said many individuals and small businesses so I hope Microsoft uh works on this and uh restores the service very quickly it is obviously something that I have never seen before in my life such an unprecedented Global outage and the horror stories of how Airlines and hospitals and uh users are all Impact uh impacted points to the need uh in the days coming of a conversation about the resilience of these platforms of the fail proofness of these platforms and what type of backup systems that they are going to build to make sure this is never happens again but this is certainly a very very uh disruptive and disturbing uh event uh in in in what we are seeing today around Microsoft sir including flights they are also uh yes uh it is there is no doubt that whether you're a patient in a hospital or you're a uh you know you're working a small business or you are passenger on an airline that depends on these platforms uh today will be a day where you will see a lot of disruption Panic uh chaos uh because so many companies and so many businesses and so many users depend on this platform and uh my request is there's a massive Microsoft outage across the world and it's led to Major disruptions largely flight cancellations delays across the world in India as well the Delhi airport Mumbai airport bangaluru airport essentially across the country you're seeing delays uh at the Dubai airport Los Angeles Amsterdam many of these air ports have even grounded flights due to the massive outage uh the outage has disrupted Indigo Air India vistara aasa airlines and spice Jets flight operations in the country Flyers at the airport were seen getting handwritten boarding passes now amid this unprecedented outage airport authorities say they're working timelessly to manage the situation and it's not just Airlines Bank Services International media Outlet Services of telecom companies were also hit this is globally not so much in India the outage has been linked to a Microsoft cyber security vendor the cyber security firm rolled out a new update causing this critical error and the firm is in the process of rolling back the update it's been several hours as of now there's been no sort of relief [Music] it was all CHS they don't have any answers a single person is taking more than I think 30 to 40 minutes how can they cover up with if there is only 50 g extra they charge for one full kg but if our flight is St more than 3 to 4 hours who will pay for us and I was one of them who was just in front of the cube and the server goes down we have been all thinking that internet is invincible that we will continue to keep on taking internet for granted and that nothing is going to happen I have to look at more investigations different countries are now huddling together to find out what should be the approaches countries have taken cognizance the government of India has taken cognizance of I see almost in the entire corporate India where systems are not able to work together the operations of corporate India are getting impacted so it could have an impact upon the nation upon the national economy and upon the confidence and the morale of the digital Stak holders all right as we track all the updates that are coming in right now we can tell you that here in India it's largely flight operations that have been affected delays being reported across the major airports of the country so much so that you've got in fact Personnel on ground doing everything they can to ensure this normaly even handing out boarding passes written by hand beyond that SBI the stock exchange they all confirmed that they haven't been affected by the Microsoft outage which is good news considering what the situation is globally where there's been literally a complete shutdown an apocalypse kind of situation let's bring in ashwaria palal who's joining us live from the IGI airport here in the national capital ashwaria what's the situation at the airport you know we understand that ground staff are doing everything they can in the face of this outage to ensure maximum normaly but images coming in of massive long Serpentine cues well super cues uh you know is something that we are seeing not just on gate number one AKA but on all the gates possible and also you know from what we are seeing a lot of passengers and you know uh what they have actually started doing is that they print the boarding pass from right outside the gates these are the kiosks which you will now be able to see AKA have been under maintainance so that's a big pain point for the people and after that you know all some of the people who were actually trying to make sure that they uh you know print the booring pass before they step inside the airport that's something that they have not been able to do Serpentine cues a you know just one look at the number of people who are standing in this queue will give you a fair idea of what passengers at the moment are going through most of them have not got any message or any kind of communication from the airlines some of them U you know have got calls from their friends and families who are already inside a lot of people are now rushing in because they understand that it will not take the usual time because everything is being B done manually so the time for you to reach the airport and for you to board that time has now been extended but most of the lines at the moment are maintaining that flights have not been delayed however it will still take more than the usual time for people to now board the flights AK uh stay with us asara telling us about the situation currently at the Delhi airport but what about across the country what's the situation right now uh let's take you through the services that have been hit and what you need to keep in mind today flight operations have been hit no cancellations flights haven't been grounded and so far no decision taken on that front but it has been delayed in several parts of the country airport services ground Services have been hit and that's what's led to flight TOS also being delayed Bank services and this has been hit globally while in India SBI is confirmed that they're okay there are some private Banks who are suffering Tech glitches media Outlets Outlets like Sky News the ABC News in Australia they've completely shut off gone off air for hours luckily here in India no such situation which is why we're able to get you these updates live telecom companies also are suffering uh a result as a result of this particular outage of Microsoft let's get you more reporters to tell you what's the situation across the country right now Dave kotak is joining us live we also have suoy both of them joining us from uh uh different parts of the country but I want to bring in uh first at this point Dave on this broadcast is joining us live from the Mumbai airport where we're already hearing Dave of multiple uh delays for passengers well yes uh absolutely you can see the line behind me there are really long cues if I can ask my camera man to pan and show you how slowly these lines are moving slow also turning into Serpentine cues because of the software glitch none of the boarding passes issuing system is also working in most of the airports including this one uh the manual uh process is being followed in lots of places across India as well as in Mumbai at this very airport we saw that passes uh the details of the traveling passengers are being written with a pen on a blank paper that resembles a makeshift boarding pass and you can also see that several passengers just queuing up literally 2 minutes back I spoke about long fuse forming and it is a massive glitch it is a software glitch rather and the cloud system of Microsoft has been affected in fact uh the area which is sensitive where we are not allowed to shoot from we also firsthand witnessed however we were not allowed to record anything but the flights remained grounded akasa Air India to name a few spice jet uh also these are some few airlines that have been massively hit but you can see these people out here going lots of people also stand a chance to probably miss their flights however the airlines continue to say that they are working on resolving uh the issue these are the visuals from the chhatrapati shivaji Mumbai international airport out here you can see that several members of uh Indigo adani uh which is actively involved in running of the Mumbai international airport lots of people out here including the ground staff who are out here to assist people these are the kind of visuals that we continue to bring to you but of course how much how time more will it take and uh this issue is expected to get resolved in how many hours we don't know that yet but however uh several different airlines on their Twitter handles uh including Mumbai international airport continue to say uh that it will take a few hours but nobody is giving any kind of assurance or any Clarity once again if I can show you the inner visuals as the door opens of how crowded the inner Lounge is I can ask my camera person to zoom in and you can see lots and lots of people uh things moving very very slowly out here uh cisf is also um burdened at this point in time and lots of different companies employees are out here uh to assist ass passengers to ensure that they don't miss their flights and lots of people have to even travel in emergencies uh but however this issue uh as you know the government is also speaking the union minister of electronics and information technology ashini Vash said that they are continuing to initiate conversation and constantly you know from what you're showing us theyve you know everything right now at these airports is being done manually because of this particular glitch and everything shutting down Su I'm just going to come across to but let me just round up for our viewers especially those who have flights to catch today what do you have to keep in mind this Microsoft tech glitch is affecting largely airports in the country that's the biggest impact really it's had in India so Indian Airlines Services have been affected multiple statements that have been put out by Airlines saying that their ground Ops have been affected but as a result of that are we seeing cancellations have flights been grounded so far in India the answer is no at this point it may been made very clear by the dgca that no such decision has been taken only ground operations have been hit and we're talking about check-in services and you know security all of that getting delayed so far spice jit Indigo aasa air Air India they all confirmed disruption so all your major airlines facing a problem right now check-in services are being done manually the Personnel on ground doing everything they can to kind of deal with the situation at hand even handwritten boarding passes for the the first time ever we're seeing something like that happening right now at airport suoy is joining me live from Kolkata airport with more of what's happening in Kolkata right now I'm sure it's a similar situation suag as Delhi and Mumbai uh are we seeing a lot of flight delays how much of a delay are we talking about in Kolkata well uh you know what we are seeing since uh you know since afternoon when we arrived over here is that there are different kind of visuals over here one good thing that we have seen over here is that these are the kiosk the DJ yatra registration kiosks thankfully uh you know these are working I just speak to them bb bb nework so uh you know this is one kind of a picture that she hasn't received her boarding pass as of yet that is a problem but the DG yatra is working and her flight is still on time she the flight hasn't been delayed she'll be going to Bombay then to New York so it's an international flight uh the reason why it's important because it's an international issue right now over here and an international flight from Kolkata via Bombay to New York it's not delayed so that's a good thing secondly what we see over here is U you know there are multiple flights which are delayed yes they are delayed there's a flight of akasa then there's a flight of Air India even vistara that I can see however uh there are you know the flights which were delayed a while back they uh the the normaly is returning uh from being delayed it you know the security uh the security checking process has started that's what we are understanding and you know one uh thing that we have seen over here in the Kolkata airport premises is that generally in various other airports of the city which our other colleagues are constantly showing the kiosks for you know for for boarding passes are generally kept outside but over here the system is still not you know it's still not there so the registration kiosk that we see it's for DJ yatra only so no one can come and uh take out a boarding pass to get in so all the uh the kiosk for boarding passes or boarding pass publishing it's inside so the technical difficulties that uh passengers will face will be inside once they are U you know they have uh you know moved in uh some of the flights as we have been mentioning uh it is yes there has been a delayed and the process that is happening is uh is is a very very manual one and what uh you know we have understood and calculated is that it's it's being delayed by almost an hour or so the reason might be that you know as it's being done manually uh like you know getting let's say 200 people on you know on board on an aircraft manually like you know writing down their tickets that will take time uh however as that there will be delays there's no doubt about it but you look at the situation globally right now and you look at how other countries are affected how many of them have chosen to even go ahead and ground all flights compared to that India at this point is trying to cope with the situation let's run you through all the countries that are affected we've just told you about the situation right now in our country now statements have come in from several countries uh Australia for example is confirmed that yes they're facing huge problems many of their media Outlets have stopped functioning you've got in fact news Zealand uh America uh Germany which have all been affected Israel turkey all of them also at this point affected by this outage and they're all in different ways really in some cases it's flights in some cases it's more let cut across to an official reaction from the government Min of Av microft Services Ministry of civil aviation aines Services ground operations BREC Ministry of civil aviation okay so that's the MOs civil aviation saying that right now they're tracking very very closely the situation and trying to ensure that there's minimum inconvenience for passengers you look at the scenes right now globally as well uh these are from the Dubai Airport long cues people struggling to make it through many flights cancelled right now globally as well in America major American Airlines have gone ahead and grounded all flights all right let's got across the first reaction that's coming in right now from Microsoft on the current outage outage I beg your pardon they've gone ahead and said I'm just reading out their statement we're aware of the issue affecting Windows devices due to an update from a third party software platform we anticipate a solution is forthcoming no details really at this point on how long long it's going to take for them too this is going to be a challenge on how to address this problem but Microsoft also confirming that this is due to an update from a third party software platform a security vendor tied to Microsoft went in for an update and that's what's led to this outage globally it's leading to massive problems uh Bank Services uh transport Network all of it completely shutting down media networks shutting down completely so hugely Reliant really on Microsoft getting back on its feet as as soon as possible in the statement that's issued right now by Microsoft they've said that we anticipate a resolution is forthcoming no details just yet of how long this is going to take but it's been several hours now and so far there's been no Clarity just yet on how much longer it could take for normal C to return there are several networks of course completely reliant on Microsoft right now particularly in countries like America where everything is Tech driven it's been completely C by this outage of Microsoft uh and Microsoft at this point in a brief statement only more or less acknowledging that yes there's a problem they've also acknowledged that this is a problem because of a third- party software platform that they tied to the security vend essentially and they're saying that a resolution we anticipate is forthcoming so for all of you who are hoping that there would be some hint from Microsoft on how long it would take unfortunately we don't have that update just yet from Microsoft ashwaria palal is joining us with more details on this awaria first statement coming in from Microsoft where they've confirmed that yes there's a problem but beyond that really uh not giving too many details uh as to what the issue is one and secondly how long it could take for a resolution well AA you know from what we understanding there was an update that was being done and after this update we saw that the glitch has now come to the four and Microsoft now clearly saying that they are understanding all those issues that are taking place and the solution will be very forthcoming and AK you know it is Microsoft after all so we understand that it's huge huge for them uh because they they also know all the places where Microsoft at the moment is working and this has become big global news India has not been impacted as badly as the United States and other places like Dubai have been affected so keeping all those things in mind we are seeing the first reaction of microscope uh Microsoft coming in and from now AKA let us hope that you know in the next couple of hours these issues will be resolved the kiosk let me just tell you at the Delhi airport T1 airport a unfortunately still not working but we are understanding uh that you know uh the cues have now shortened not that much the cues have however shortened and the staff now is on the toes AKA so uh if you look at India right now ishwaria it's largely in fact flight operations that have been affected at this point not essentially in cancellations but there have been delays reported at where you are Delhi airport as well as several other uh key airports in the country as well but globally the impact has been huge and has Microsoft given any details really about the scale of the impact due to this outage well you know we will see uh AK a very detailed report coming uh out from Microsoft not now but yes in the next couple of days because that's the way Microsoft functions whenever they have seen major Global crisis taking place they do come out with detailed report of what exactly took place and a small glimpse of what is taking place with regards to Microsoft is the under maintenance sign that you are seeing at the T1 airport here at uh at the T1 terminal here at Delhi airport so this is just a small glimpse of the kind of uh you know chaos that is taking place but if we speak largely uh now we are seeing a statement coming out and a very detailed report AKA will be coming out but this also happened because of an a massive update that was being done by Microsoft a few days after the update was being done we are seeing this glitch coming to the face com so you could see exactly what aswara was showing you there the Delhi airport all of the kiosk showing under maintenance everything right now these airports are being done manually uh and of course it's time consuming it's a huge process but at this point the dgc has made it very very clear that flights will not be grounded if you're going to see the situation go on for much longer then unfortunately we may be forced to take that decision as well many other countries have done it at this point but we're going to be tracking all the the updates that come in on the Microsoft outage globally Services being hit as a result I'm slipping into a very very short break here on India today on the other side we get you details of a mega impact story from day one we've been getting you all the details of IAS fraud probationer Puja Kar now the upsc has cracked the whip against her filing an F against Puja k [Music] you are watching India [Music] Today water purifier main lifa months free maintenance warranty LIF P crafted for your wellbeing V proudly presents share. Market open a dmat account by 31st July and get zero brokerage till 31st December on fno and intraday Equity delivery Road baskets and zero account opening fees download share. market and style investing investments in the Securities Market are subject to Market risks read all the related documents carefully before investing take me to the base sir how was the test drive badass new SOS deck is now badass here movement that inspires you are watching India [Music] Today welcome back let's get you all the latest updates coming in on the global Microsoft outage that's been reported and has led it to a major disruption in Services flight cancer relations banking services down media networks down and this is being reported across the world including here in India largely in India the impact has been restricted to Flight Services where air airports have been completely crippled as a result of the tech glitch the Delhi airport Mumbai Kolkata we're seeing right now delays being reported in all of these parts handwritten boarding passes being handed out because the systems are completely down officials on ground security personnel and many others who are at these airports are doing everything they can to ensure smooth operations uh without any of the computers right now functioning kanish gor cyber security expert is joining us on this broadcast kanish thank you very much for taking the time out and joining us here on India today what we're seeing right now is unprecedented almost apocalyptic in several countries across the world uh and the question everyone's asking is how long this is going to take how long are we going to see this kind of an outage hi thank you for inviting me I think it's going to take minimum two to three hours for this to get resolved it is a major security laps that have happened on the side of crowd strike crowd strike is a major cyber security company which provides endpoint Security Solutions and security monitoring this issue is with respect to their Falcon sensor which is providing Security on Microsoft so whenever crowd strike is deployed on Microsoft systems the systems are crashing and it is happening globally across Banks it's happening at hospitals it's happening at airports I am at an airport and there is a major disruption here as well uh the company Crow strike it shares have gone down by 18% it is listed on NASDAQ so it is not an issue with Microsoft but with CR strike which is used for providing Security Solutions on top of Microsoft so any company which is today using crowd strike on Microsoft systems is seeing their systems appearing blue uh the systems are not able to boot uh normally such destructions take bare minimum four to five hours companies invoke their BCP plan business continuity plan uh to ensure there is continuity of operations and Disaster Recovery methods are created to ensure that there are mechanisms put in for resolving this Microsoft and Crow strike will have to work together to ensure that systems are live up and running but you will see major chaos which is going to happen across the airports across retail shops across Banks across it companies which are using uh companies like crowd strike for security uh kanes we'll get back to of course the technical technicalities of what we're seeing right now but uh if I caught it right you said you're at an airport currently so can you tell me where you are and what's the situation currently did you get a handwritten boarding pass too I I got a handwritten boarding pass uh I'm at the Delhi airport right now so there is Major I you know I hope can you just show us around kanes if possible can you just show us what's happening around you if you just flip your camera around do you see that there are major people uh which are right now waiting uh there there are long cues which are there so I'm s I'm there inside and there are there is uh a lot of people who are around here right so it's it's a major issue and similar situation is there uh on uh when you're trying to get into the airport there are long cues which which are there right now getting into the airport is a challenge checkin is a challenge security is a challenge boarding is a challenge yes and that's what's leading to the delay right now in flights across the country but explain to us also kanes at this point uh look internationally globally we're seeing banking services being hit transport networks that are down flights as we mentioned uh media networks that are down in India relatively you know it's not been as hard-hitting it's been yes flight operations which have taken a hit airport services very badly affected but beyond that we don't see the kind of widespread impact that it's having globally why is that see uh this is where security is required security is normally required on critical infrastructure so critical infrastructure includes your banking which includes your airports Airlines Power Systems uh hospitals so wherever they are critic systems you would see security systems of crowd strike getting deployed particularly the crowd strike sensor uh systems which are falcon sensor systems which are getting deployed so anyone who's trying to access will see a blue screen so major it service providers which are using crowd strike would have disruptions which could be companies like Tech Mahindra HCL infosis vipro in India globally companies like Accenture deoy they would see disruptions when they are providing services to airports when they are providing services to Airlines you would see disruptions happening for uh large data centers which will include niic data center which is government's data center uh Telecom service providers will also see an impact because they also would use through crowd strike so wherever security is critical and Company like crowd strike fails you would see systems getting distracted and blue screens appearing so that's that's one of the key issues uh which we will just see uh this company again is is seeing a major hit on its stock price uh and you would see a notice and advisory coming out of it now in in India what happens is when something like this happens you have to inform the computer Emergency Response Team which is the certain within four hours of the disruption so the CT has been informed yeah at the same time the government will issue advisory on how companies can continue their operations the critical infrastructure service provider which is ncipc National critical infrastructure information protection Center they are informed you would see advisories which will come out from Ministry of Information Technology ashini Vash has spoken about it correct you would also see advisories which will come from Ministry of civil aviation and you would see advisories also coming from the healthare Department because every system which is today on critical will get impacted because of this and do you see so as of now statements have coming from the SBI the nsse all of them saying that their operations haven't been impacted just yet but do you see it happen if the situation isn't resolved in the next few hours do you think that that will mean a larger impact for India as well I don't think so whatever system is where there was dependence on crowd strikes Falcon sensor they will get impacted so there won't be any new impact but where impact has already happened that is going to be a long longer one that's what I would say so what has not been resolved for next last two hours which might take even four to five hours or even even more that's going to be the key aspect because companies will look at bypassing crowd strikes Solutions using proxies to ensure they are able to access Microsoft software systems and restoration happens now this is like a short-term solution as soon as uh you would see Crow strike building up a patch which is effective people will have go back to their other method which could have more disruption okay interesting so so that's that's that's that's you know there sure there are also questions being asked right now kanish uh about whether there's an over Reliance on Microsoft whether there's over dependency on Microsoft do you think that this starts a conversation on that as well about whether there should be a plan B in place so I think it's not a overreliance on Microsoft there is larger companies which provide best of the solutions and this issue is not with Microsoft the issue is with crowd strike which is a major cyber security company they providing Security on Microsoft so it's not directly to do with Microsoft but a major cyber security company which is listed on NASDAQ which is worth billions of dollars and is used globally right uh so that that's one of the big questions of course it has impacted Microsoft because most of the companies today use Microsoft systems and software as a base uh like so that's that's there but it is to do with crowd strike and not with Microsoft is something we must must be careful when we discuss this issues uh that's why companies build up their business continuity and Disaster Recovery operations and that has been challenged today as we talk we would see that major bussiness continuity operations could have been up and live to ensure restoration but that hasn't happened so these companies will have to go back and see how they learn from this and ensure this doesn't happen tomorrow on Google Apple Dell uh Adobe any of the other service providers because then another similar disruption can happen if the sensors of Falcon have impacted Microsoft it could impact Google as well so that's one of the key things that the situation doesn't escalate escalate uh the other question that comes up looking at the situation globally in countries like America where they're so Reliant really on Tech and everything's online essentially which is why you're seeing everything coming to a grinding halt right now the question also arises that in this kind of a situation is there also a cyber security threat that they'll be keeping in mind see there is cyber security threat because there is a war which is happening globally between Russia and Ukraine Israel and Palestine and companies do get impacted because the physical conflict on ground leads to cyber conflict we have seen cyber attacks that have happened in the past on Microsoft and other service providers so there is always the element of geopolitics which comes into the picture because a lot of these software service providers today either come from the US or they come from from Israel and there are major conflicts where these countries are involved so any service provider any software company which originates or has a base from these companies could also be impacted because of state sponsored activism and we have seen Russia disrupting some of the us-based software service companies we've also seen Hamas and Palestine attacking Israeli cyber security and software companies that have happened in the past so that's that's always an issue in case of global uh you know scale War which happens involving multiple countries okay interestingly you know Russia at this point hasn't been affected at all uh by this particular uh issue by this outage courtesy the sanctions and because of the fact that Microsoft isn't functional really in Russia at this point which is why they've even issued a statement saying that it once again shows the importance of import substitution of foreign software thanks very much kanes I hope your flight isn't delayed what's the situation on your flight I'm just waiting for uh the you know when I'll get to fly so just waiting there's there's a long queue let's see hope hope it gets resolved soon keep we hope for the best we hope your flight isn't delayed too long thanks very much kanes for joining us with your expert opinion and perspective of what's really playing out all right let's cut across to breaking news that's coming in right now the first reaction that's coming in from cyber security firm crowd strike uh this is in fact the cyber security vendor of Microsoft that's had a problem it was during their update that we had this outage taking place the president and CEO of crow crowd strike has taken to social media to say and I'm reading out his statement right now crowd strike is actively working with customers impacted by a defect found in a single content update for micro for Windows hosts Mac and Linux hosts are not impacted this is not a security incident or Cyber attack the issue has been identified isolated and a fix has been deployed so a statement that's coming in from crowd strike essentially an attempt to kind of reassure because there's been a lot of worry concern and discussion about whether this is some sort of a Cyber attack whether it's a security incident crowd strike making it very very clear that that's not the case also highlighting that the issue has been identified isolated a fix has been deployed which does seem to suggest that in the next few hours we could see things back up and running this is the statement that's coming from crowd strike which is the security vendor the cyber security uh vendor for Microsoft uh which it deployed an update and that's when everything went all right that's when you had this massive outrage let's in fact get you now some Global updates on the situation Lavina ton reporting for us from London [Music] I'm outside the terminal 3 Heath airport and as you can see behind me a lot of people at the moment have gone inside but these people uh mainly from uh American Airlines have been majorly impacted by this Microsoft tech outrage and uh many of them are coming here and they do not know uh what will happen and whether they can be put up in a hotel I just spoke to an old couple who are sitting outside behind there and they are trying to find a hotel because they do not know uh how and where they can stay for the night because their flight has been cancelled uh similarly that that's the situation with a lot of people who are going to Denmark as well uh these are the people uh that I have uh spoken to and if I could uh take you inside to show you the kind of cues that um uh that are here at this point in time I'm just time to go inside to show you that if you give me a sec just see behind and not the cues they're going to outside and this mainly for the American Airline but then otherwise there are many other airlines that are being impacted and people are not being given a hotel or help with all of this because um they do not their systems are absolutely down so people are having to just sit down like this if I can show on the sidelines and figure out their life as of now so in uh the UK it's Health Services the GP surge uh the airports uh some of the Rail stations and not all of them though this is quite interesting because and and also something to be noted is that uh not every airport or every place has been impacted uh internal systems are okay sort of in some places but when it is something to deal with outside um like a business to Consumer V Toc that has been impacted a lot so GP surgeries therefore the appointments of the patients Etc and here uh the flights the payments so it's not all the airports but definitely London affected H affected Edinburgh affected Manchester it seems okay and Lavina tunon is now joining us live from London uh Lavina are you still at the hro airport what's the situation there currently because in many countries like America major airlines have gone ahead and ensured that all flights are grounded is that the situation in London too A A lot of them uh have been grounded especially the American Airlines I'm I'm here at the moment in Terminal 2 there is a lot of confusion people uh Denmark uh has also been affected a lot so uh a lot of flights affected indeed uh and some of them are not impacted uh but I see a lot of people sitting around knowing not knowing what to do especially I spoke to a couple I spoke to some people from Denmark uh they do not even they have got a message on their phone that their flight has been canc canel but they do not know what is their next step in terms of where they will stay uh or making Hotel arrangements or food or travel anything like that so it's a lot of uh confusion as to what is the next step for these passengers whose flights have been cancelled uh because the the the staff can't really help much because their systems are down as well so they' have been asked to make their own arrangements and then reimburse through receipts so uh lot of such people behind me also you can see the flights that are running are running with long que so some of the flights have said that come with three hours in advance while in Manchester Airport they said do not do that so it's it's quite a confusing situation it's not a blanket situation if I may say all right Lina thanks very much for joining us with that update from London we are tracking of course the impact of this Microsoft outage globally here in India largely flight operations being hit I will get you those ground updates there's a massive Microsoft outage across the world and it's led to Major disruptions largely flight cancellations delays across the world in India as well the Delhi airport Mumbai airport bangaluru airport essentially across the country you're seeing delays uh at the Dubai airport Los Angeles Amsterdam many of these airports have even grounded flights due to the massive outage uh the outage is disrupted Indigo Air India vistara aasa airlines and spice Jets flight operations in the country Flyers at the airport were seen getting handwritten boarding passes now amid this unprecedented outage airport authorities say they're working timelessly to manage the situation and it's not just Airlines Bank Services International media Outlet Services of telecom companies were also hit this is globally not so much in India the outage has been linked to a Microsoft cyber security vendor the cyber security firm rolled out a new update causing this critical error and the firm is in the process of rolling back the update it's been several hours as of now there's been no sort of [Music] relief what problem it was all CH they don't have any answers a single person is taking more in I think 30 to 40 minutes how can they cover up with if there is only 50 g extra they charge for one full cage but if our flight is stay more than 3 to 4 hours who will pay for us and I was one of them who was just in front of the cube and the server goes down we have been all thinking that internet is Invincible that we will continue to keep on taking internet for granted and that nothing is going to happen I have to look at more investigations different countries are now huddling together to find out what should be the approaches countries have taken cognizance the government of India has taken cisms of I see almost in the entire corporate India where systems are not able to work together the operations of corporate India are getting impacted so it could have an impact upon the nation upon the national economy and upon the confidence and the morale of the digital stakeholders all right as we track all the updates that are coming in right now we can tell you that here in India it's largely flight operations that have been affected delays being reported across the major airports of the country so much so that you've got in fact Personnel on ground doing everything they can to ensure this normaly even handing out boarding passes written by hand beyond that SBI the stock exchange theyve all confirmed that they haven't been affected by the Microsoft outage which is good news considering what the situation is globally where there's been literally a complete shut down an apocalypse kind of situation let's bring in ashwaria pival who's joining us live from the IGI airport here in the national capital ashwaria what's the situation at the airport you know we understand that ground staff are doing everything they can in the face of this outage to ensure maximum normaly but images coming in of massive long Serpentine cues what Serpentine cues uh you know is something that we are seeing not just on gate number one AKA but on all the gates possible and also also you know from what we are seeing a lot of passengers and you know uh what they have actually started doing is that they print the boarding pass from right outside the gates these are the kiosks which you will now be able to see AKA have been under maintainance so that's a big pain point for the people and after that you know all some of the people who were actually trying to make sure that they uh you know print the booring pass before they step inside the airport that's something that they have not been able to do Serpentine cues actually you know just one look at the number of people who are standing in this queue will give you a fair idea of what passengers at the moment are going through most of them have not got any message or any kind of communication from the airlines some of them uh you know have got calls from their friends and families who are already inside a lot of people are now rushing in because they understand that it will not take the usual time because everything is being B done manually so the time for you to reach the airport and for you to board that time has now been extended but most of the Airlines at the moment are maintaining that flights have not been delayed however it will still take more than the usual time for people to now board the flights AK uh stay with us aara telling us about the situation currently at the Delhi airport but what about across the country what's the situation right now uh let's take you through the services that have been hit and what you need to keep in mind today flight operations have been hit no cancellations flights haven't been grounded and so far no decision taken on that front but it has been delayed in several parts of the country airport services ground Services have been hit and that's what's led to flight TOS also being delayed Bank services and this has been hit globally while in India SBI is confirmed that they're okay there are some private Banks who are suffering Tech glitches media Outlets Outlets like Sky News the ABC News in Australia they've completely shut off gone off air for hours luckily here in India no such situation which is why we're able to get you these updates live telecom companies also are suffering uh a result as a result of this particular outage of Microsoft let's get you more reporters to tell you what's the situation across the country right now Dave kotuk is joining us live we also have suag nioy both of them joining us from uh uh different parts of the country but I want to bring in uh first at this point Dave on this broadcast was joining us live from the Mumbai airport where we're already hearing da of multiple uh delays for passengers well yes uh absolutely you can see the line behind me there are really long cues if I can ask my a cameraman to pan and show you how slowly these lines are moving slow also turning into Serpentine FES because of the software glitch none of the boarding passes issuing system is also working in most of the airports including this one uh the manual uh process is being followed in lots of places across India as well as in Mumbai at this very airport we saw that passes uh the details of the traveling passengers are being written with a pen on a blank paper that resembles a makeshift boarding pass and you can also see that several passengers just queuing up literally 2 minutes back I spoke about long que forming and it is a massive glitch it is a software glitch rather and the cloud system of Microsoft has been affected in fact the area which is sensitive where we are not allowed to shoot from we also firsthand witnessed however we were not allowed to record anything but the flights remained grounded akasa Air India to name a few spice yet also these are some few airlines that have been massively hit but you can see these people out here going lots of people also stand a chance to probably miss their flights however the airlines continue to say that they are working on resolving uh the issue these are the visuals from the chhatrapati shivaji Mumbai international airport out here you can see that several members of uh Indigo adani uh which is actively involved in running of the Mumbai international Lort lots of people out here including the ground staff who are out here to assist people these are the kind of visuals that we continue to bring to you but of course how much how time more will it take and uh this issue is expected to get resolved in how many hours we don't know that yet but however uh several different airlines on their Twitter handles uh including Mumbai international airport continue to say uh that it will take a few hours but nobody is giving any kind of assurance or any CL Clarity once again if I can show you the inner visuals as the door opens of how crowded the inner Lounge is I can ask my camera person to zoom in and you can see lots and lots of people uh things moving very very slowly out here uh cisf is also burdened at this point in time and lots of different companies employees are out here uh to assist passengers to ensure that they don't miss their flights and lots of people have to even travel in emergencies uh but however this issue uh as you know the government is also speaking the union minister of electronics and information technology as vnav said that they are continuing uh to initiate conversation and constantly you from what you're showing us theyve you know everything right now at these airports is being done manually because of this particular glitch and everything shutting down suag I'm just going to come across to you but let me just round up for our viewers especially those who have flights to catch today what do you have to keep in mind this Microsoft tech glitch which is affecting largely airports in the country that's the biggest impact really it's had in India so Indian Airlines Services have been affected multiple statements that have been put out by Airlines saying that their ground Ops have been affected but as a result of that are we seeing cancellations have flights been grounded so far in India the answer is no at this point it's made been made very clear by the dgca that no such decision has been taken only ground operations have been hit and we're talking about check-in services and you know security all of that getting delayed so far spice jit Indigo aasa air Air India they all confirmed disruption so all your major airlines facing a problem right now check-in services are being done manually the Personnel on ground doing everything they can to kind of deal with the situation at hand even handwritten boarding passes for the first time ever we're seeing something like that happening right now at airport suoy is joining me live from Kolkata airport with more award happening in Kolkata right now I'm sure it's a similar situation suag as Delhi and Mumbai are we seeing a lot of flight delays how much of a delay are we talking about in Kolkata well uh you know what we have seeing since uh you know since afternoon when we arrived over here is that there are different kind of visuals over here one good thing that we have seen over here is that these are the kiosk DJ yatra registration kiosks thankfully uh you know these are working I just speak to bb bb New York so uh you know this is one kind of a picture that she hasn't received her boarding pass as of yet that is a problem but the DG yatra is working and her flight is still on time she the flight hasn't been delayed she'll be going to Bombay then to New York so it's an international flight uh the reason why it's important because it's an international issue right now over here and an international flight from Kolkata via Bombay to New York it's not delayed so that's a good thing secondly what we see over here is U you know as the entire check-in system with otherwise wor digital has now shifted into manual gear and Airlines though have assured the passengers at this point that there will be no cancellation grounding hasn't happened yet in India they are the ground staff in India is working tirelessly and relentlessly to restore stability but of course the question is how soon will this chaos end make no mistake this is of course a worldwide phenomenon not limited to India airports around the world right now witnessing similar scenes be it Paris be it Sydney Berlin United States United Kingdom Singapore flights abroad have literally been grounded as opposed to India they experience unprecedented ticketing failures booking failures checkin issues we've hardly ever seen a handwritten boarding pass this is possibly the first time that we've seen a handwritten boarding pass in abundance this is of course a tip of the iceberg news from the banking sector is also just trickling in where customers claim that they aren't even able to transfer money thankfully that issue hasn't yet cropped up in India as yet but we are bracing for the worse of course preparing ourselves at the same time what do we know about the problem so far I'm going to take you through all those updates in this special let let me first begin with the headlines Global it outage tripple Services worldwide India and Global Airlines hit Microsoft cyber security firm bug behind the outage Microsoft says resolution [Music] forthcoming Mega India Today impact upsc files F against IAS probation Puja says attempted exam fraudulently cops book Puja Kar under cheating and [Music] fraud CER yatra dictat Showdown escalates Yogi Adian says all eer along the route to C yatra have to display their name boards with the owner names opposition says Yogi adityan promoting bigotry BJP allies from the ljp chak paswan jdu as well condemning this dictat by the up government emotional Donald Trump recalls the shooting horror rates the hand of God that saved him Trump calls Biden The Worst US president ever hit me I will tell you exactly what happened and you'll never hear it from me a second time because it's actually too painful to tell Bangladesh on the boil over 30 killed thousands injured in protests against the Hina shik Hina government over job quota that's 30% quota reserved for those who fought for independence of Bangladesh from Pakistan now unprecedented emplo unemployment rate in Bangladesh leading to youth protesting against shena's government [Music] all right big update on the Microsoft outage that's really crippled several sectors you have a a message that's now been issued by the civil aviation Ministry in India and the guidelines there underscores a manual backup system that's been implemented assuring people that the issue will be resolved at least in India as soon as possible civil aviation of the the Civil Ministry of the civil aviation there in collaboration with AI has implemented manual backup system to maintain operational continuity the Civil Ministry and the AI closely monitoring the situation coordinating with Microsoft for Swift resolution this is an update coming in from the civil aviation Ministry that there is a backup system that they're currently working on and they're trying to swiftly resolve it and that specifically includes a collaboration with AI That's implemented a manual backup system to maintain operational continuity big development as a message coming in from the civil aviation Minister remember whatever said India has a huge influx of passengers into airports and if we have to shift the entire digital check-in system into manual uh gear it's going to be a herculan task of uh Assurance word of assurance coming in from the civil aviation Minister let's listen in disruptions in airports across India let's cut across to our reporters we have all our reporters at different airports currently bringing us updates on what the situation is how crowded it is is the agonizing weight for the passengers suag Roy joining us live from Kolkata we have Aishwarya paliwal from Delhi airport Dave kotak joining us from the Mumbai airport so ragi let me start with you what's happening at the Kolkata airport could could you elaborate has there been any word of advice given to passengers we know all Airlines have asked their passengers to arrive at the airports early because it's going to be a manual system of checkin take us through what's behind you [Music] well Abel you know uh the situation seems to have uh you know smoo up ever since you know since we have been reporting over here what we had seen initially at around let's say 132 uh the in the system has somewhere it has developed and it's it's it's falling into place right now you know this this chart that we are showing you the electronic one many were you know delayed it's not that you know the ones that were delayed uh uh it's been completely uh rectified or something but yes multiple of those delayed flights they are being you know boarded or it's it's being it's being uh you know being uh brought on track so uh the way we saw the things over here in the in the first hour when we came and there's a there there's some sense of a transformation one thing that that is very important over here that you know these Digi yatra registration kiosks which are here they have been working and these were not really working in many of the airports in different parts of the country we'll ask this person over here so we you know heard it from the hores mouth these were down for a while in the afternoon then again uh the Indigo ones are not you know it's still down as he's been saying he's an airport Authority person uh these are Digi yatra uh you know kiosks one can you know take out a Digi slip and get you know smoothly enter s I'm going to try and cut to awara who's also at the at one of the busiest airports in the world the Delhi indraa Gandhi International Airport we know is crowded at this point awara what's behind you what kind of uh Direction have the airlines given to their passengers have people got a message well let me tell you the chaos somewhat has subsided if we speak about the Delhi airport the boards which actually were showing no information just a couple of hours ago are now functioning properly but one thing that you will be able to notice is that most of the airlines they are in the checkin mode at the moment and that's because it's just one or two uh you know airlines that you are seeing which have been canceled and uh you know an airline flying from Delhi to deur has been has been cancelled apart from that there's just one flight to jaur which has been delayed otherwise all of them mostly are working uh you know around the clock and they are making sure that the passengers reach the spot on time it's not just that you know let me also just show you quickly Naila the Q we could see Serpentine qes just almost 2 hours ago but now things have started moving smoothly so we can say that the C somewhat has subsided and the manual checking that's what Naila you were also speaking about the fact that the aviation Ministries in touch with the AI that is the airport authorities of India so now they are working towards Shifting the gear and working towards manual things the serpentine qes have now uh you know drastically uh you know the the number of passengers in the que Naila have have you I'm sure You' agree with me one should really Lord the resilience of uh India and the Indian Airlines who bounced back so quickly maybe much before the uh the ones of broad have cuz we're quite us used to working with the manual system and we know that our ground staff have been working relentlessly and Round the Clock to ensure a seamless Affair though it's not going to be seamless for sure because this is something that was never anticipated a huge crowds certainly but we're looking at 510 p.m. precisely we're g bringing you live coverage at 5:10 p.m. airports across India that was slightly chaotic about an hour ago have find I do finally see some kind of normaly so we're quite happy there Ash I'm going to come back to you cutting to Dave kotak joining us live from Mumbai Dave watch the scenes in Mumbai a at Mumbai airport have people started trickling in much earlier to their [Music] flight well yes uh customers have started going in gradually but a lot of customers from the outer Lounge to the serpentine queue to the exit area when they're trying to come out a few flights have been cancelled uh some people were trying to go to indor and bopal but they are very angry and they have lambasted Indigo saying that the airlines management system is absolutely pathetic you can see in terms of this is anything but smooth of course operations have resumed but it's definitely Beyond smooth the serpentine cues only continue to grow longer more and more people keep getting added and as the day uh progresses more towards the evening a lot of people who were here on a business visit are also returning back and they delayed in fact a group uh just 5 minutes ago who came out from the airports inside Lounge they say they said that they waited inside for 3 hours and then they took another 1 hour to get back outside into the exit area they said that they are not communicating anything at this point in time no details are being given in fact even the basic courtesy to inform that that their flight was canceled was not given to them as of now no fresh information is available in terms of those whose flights have been delayed or rescheduled or cancelled as a matter of fact as to when the fresh schedule will come out but you can see once again behind me that the cisf is also taking a lot of time but uh things are slumping back to normaly but of course it will take a few hours until the system has been entirely restored we also saw images of people being issued handwritten boarding passes uh this comprises of the workingclass corporate crowd a lot of senior citizens a lot of children also uh going we saw through our visuals uh of course every everybody is very inconvenience because of this kind of a global out and the software glitch that has disrupted services not just in Mumbai uh Bangalore and different parts of India but also across the world and you see that uh in fact in America uh a major part of operations have not yet even resumed as a comparing ourselves to America Indian Airlines have issued a warning and they've done it right in time asking for people to come to the airport much in advance to their scheduled flight cuz now check-in will happen manually did their online digital check-ins have been closed because of this technical glitch with the Microsoft system but what really is the problem awara uh Dave suag please do stay with us we're going to keep coming back to you but let's break it down exactly what this means for the people world over millions and their lives have been thrown out of gear as we see the Microsoft system has become faulty it appears that the issue is linked to cyber security failure with their Cloud strike Falcon and that's had a domino effect impacting major airlines financial institutions and even emergency services from delayed flights and manual check-ins at the airports to stalled Financial transactions and news broadcast coming to a standstill this out outage here has really underscored vulnerabilities in the global digital infrastructure let's take a look at what exactly has transpired a massive Microsoft outage Unleashed havoc on computer systems across the world leaving millions of users worldwide unable to access critical applications the outage is possibly due to the failure of proud strike Falcon a cyber security platform that provides Security Solutions for Microsoft Windows this is an issue with Microsoft's uh uh you know partner firm cyber security firm which is crowd strike a crowd strike update which was meant essentially if you're getting a little technical u a falcon sensor which was meant to actually detect and prevent your systems from malware or this sort of an attack has actually crashed in terms of compromizing what's happening with the larger Network so no this is not a Cyber attack it is genuinely a technical issue that crowd strike when I reached out to them are working on they've taken cognizance that this issue stems from their Falcon sensor they're trying trying to fix it and Microsoft is also working with them also trying to figure out these are major corporations Banks media networks Airlines everyone has come to uh a standstill and a grinding Hall so the the way that you essentially would do this is to divert traffic or to figure out if there are any fail safe mechanisms in place the outage impacted major airlines like American Airlines Delta spice ched Indigo vistara Air India among others several flights were delayed in India with Delhi bangaluru Kolkata Pune and Mumbai airports facing the maximum brunt the outage hit booking and check-in Services of several airlines in India forcing them to follow manual check-in and boarding processes at the airports Airlines also requested passengers to reach the airport early was all chose they don't have any answers a single person is taking more than I think 30 to 40 minutes how can they cover up and I was one of them who was just in front of the cube and the server goes down no one expected this we were all dependent on uh these systems which is amdas Galileo all these systems which are dependent on Microsoft and uh other internet booking engines now uh but before all these systems came we used to have a very good manual system I think uh passenger manifest uh is prepared and based on the passenger manifest Airlines can issue boarding cards manually uh it'll take a little more time and uh flights can go on there might be certain delays the worldwide it outage CP Banks stock exchanges payment systems and Emergency Services several media organizations were clueless when they were unable to Broadcast News Britain Sky News News Agency Associated Press Australia's ABC News faced systems failure meanwhile Union it minister ashini vnav in a statement said the government is in touch with Microsoft and its associates the minister said the reason for this outage had been identified and updates have been released to resolve the issue the government has clarified that the national informatic Center network is not affected by the outage have to look at more investigations different countries are now huddling together to find out what should be the approaches countries have taken cognizance the government of India has taken cisms of I see almost in the entire corporate India where systems are not able to work together the operations of corporate India are getting impacted so it could have an impact upon the nation upon the national economy and upon the confidence and the morale of the digital stakeholders while it Engineers across the world rallied to minimize damage cyber Security Experts warn that such outages can have far-reaching effects especially if they last for an extended period Bureau report India today we see that the problem is across the globe in London we're looking at Rail and flight services that have been hampered and let's not even begin with the London Stock Exchange trading has taken a big hit we do have India today's Lina joining us live from London Lina please take it away what's really been uh the detrimental effect of this Microsoft outage we know that normaly has been hit largely within the rail sector and the airlines is the airport functioning as normal what what are the steps the government right now Maring to take Naila I'm at the airport in terminal 3 they were long cues they are getting better now so they're not all flights that are impacted there are certain airines and certain flights The Selective impact of Microsoft outage these flights like the American Airlines flight some flights on British Airways to Denmark they have been they have been taken to another route so there are certain that are cancelled there are some that are delayed and there are some that are still hanging about figuring out what should be done with them so a different kind of impact and London airports would have different impact in fact different terminals have different impact Gat airport for example in London has been impacted hugely there are FES that are going extending to three to four hours there in fact here I'm told by some of the people who are working that situation is getting in control and I can see the crowds on the airport are also reducing the lines have shortened and some of them have moved or if they have cancelled they have gone away of course those who have have their right cancelled they have not been given any airport or travel Arrangements because the our staff is over and their systems are not working but this is Airlines uh trains also there have been some train train Lings that have been impacted not all some ATM they are saying that would they be infacted that people are turning up on ATM for money but not so much indeed something that has taken a lot of impact are the pharmacies or the GP surgeries now pharmacies I spoke to they told me that they're not able to download prescription they use a certain kind of software on Microsoft and they're not because the entire system has gone uh up and they have received an email from maros saying that their system has been H that their system is not working so the they have not been able to download prescription so what happens is when we go to a GP surgery which is a doctor which is a center first point of contact they give us a prescription which is digital now everything is digital they send it on the phone and the and we SE a code now when we go and show a code to the pharmacy they will not be able to download that so they can't access any of their system so that is a huge problem for people who have receed medicines or who have an appointment to do while internal systems of the hospitals one of the doctors told has not been impacted so much so it's very selective and therefore that's where the cures and everything emerges from but um croud stri they were doing where the bug that little bug is really they have deployed a fix crowd strike have deployed a fix and therefore this it is the the uh Improvement should be percolating and is percolating as we speak okay you're saying that there is a fix it's basically uh they've attempted to try and fix the problem with a through a fix if I could take this question to uh Cyrus John maybe Cyrus you want to jump in on this what exactly does a fix mean we we hear Lina saying that their Microsoft has said that they've deployed a fix what exactly do they mean is this an actual solution that we're looking for or a permanent solution is yet to come so uh this is this could be temporary I mean I'm trying to understand understand what the fix is so basically whenever Windows your basic systems run into some kind of error or there complications these fixes are released by windows or Microsoft uh and these eventual fixes keep coming uh and in in this particular case we can understand that this fix is sort of a roll back of the complication that had affected the entire ecosystem and in order for us to understand what the fix is I mean these could be complicated codes it could be codes that are written in some sort of an understanding but whether the fix is going to fit immediately or not is something that we don't understand right now but yes when they say a fix has been released it is basically a piece of code that is being distributed across the globe and this basically will try to fix the system and bring it bring back noraly as we can understand okay so I'm going to really get to aayush aladi who is our business today Tech today Editor to give us a little breakdown on what this really means aush it's unbelievable to see a complete meltdown of the systems across the globe how did this one technical issue bring the entire world to a stand still here Naila you know we're talking about a fix but the real question mark here is what was the problem who is to blame everyone has been strapping this and I must say this uh as well I must conceive that we thought this was a Windows problem it's only a Windows problem because this cyber security firm crowd strike based in Austin Texas ended up launching an update early in the early hours of this or Friday morning which was meant for Windows if they done this for the other platforms maybe this could have gone wrong there as well but it went wrong on Windows because this update this patch was launched for Windows now crowdstrike the company has actually put out a statement where theyve said that this is only happening on Windows and not happening with Mac or Linux like I was saying and they've reiterated that this is not a security incident or a Cyber attack this is just a system failure but just being a system failure Aila is absolutely baffling because these are things which are usually checked there's a whole a whole you know white hat a bunch of system mechanisms which are put in place to ensure that nothing goes wrong this was rolled out and and even though it was rolled out we're realizing that this is impacted Banks like you said Aviation sector Hospitality even Emergency Services where B broadcast networks the fact being that if any of them were using crowd strikes Falcon uh security update that is where the problem was now the fix was simple it was there available on crowd strikes support page early on in the day as well all you had to do was boot your windows put it in safe mode then remove the file that was problematic and then obviously you know ensure that it's replaced and booted normally now where do the issue we can discuss this through the course of your show where does the issue then pan out and how does it unfold is it then a problem with the it the it teams in these companies or did Microsoft have anything to do with it microft that was my question who's liable here who who takes responsibility for this catastrophic failure you know and that is something that we really must get to because if you go by Microsoft statement they essentially have also distanced themselves from this saying this is we are aware that there is a system with a third party software saying that this is Falcon and crowd strikes problem but then the people who are being impacted are the end users so if we look at different nodes in this this is more of a legal team problem than an IT problem at this point because the it fix was out publicly the legal teams would all be trying to understand what was that term in the agreement because think about IT Crowd strike is coming up with uh Security Solutions in simpler terms antivirus softwares end to-end Solutions making sure that nothing attacks your systems they are engaging with corporations like the airlines that were impacted the cues that you were showing earlier on the show and hospitals Emergency Services those people have end those organizations have end users who are actually being impacted by this this is this is almost and finally aush whatever said we're looking at the entire world and its government systems relying on just three major players here you have Microsoft Amazon and Google providing these systems uh all your eggs in one basket this is the result we see what what's the alternative NAA you know usually big tech companies whenever they are coming up with a new product you're right Amazon with Amazon web services Microsoft with Microsoft Azure and Google with Google Cloud these are the three big services and and I'll tell you what their market shares like AWS Amazon leads the pack with 31% followed by I think 25% with Microsoft aure and then 11% with Google Cloud these are the numbers we have here on Tech today now if you look at the amount that Microsoft has one is their Cloud platform but you need to understand that it was not just Enterprises using this even users who just use Windows you and I using it in office could have been impact was impacted yes so you know the the impact is far reaching so the real question is could Microsoft have averted this also I just want to make one thing very clear you know we'll be this is the developing story and we are getting all the latest and and top updates here on the India Today network but this company crowd strike is no stranger to controversy this is the same uh you know the US elections and all the news that's coming in from the US that's ongoing this is the same company that Donald Trump spoke about in his conversations with Ukraine when 2016 meddling with us elections by foreign actors was brought up trout strip was one of the particular firms that were named there so there's a lot of stuff to figure out about crout strip but at this point they have said that they are fixing this and the patch is out there Microsoft soon enough because it's also crippled our Indian uh Aviation system the airlines here are struggling to cope right now with manual uh check-ins looking at the share volumes of passengers here domestically but thank you very much aayush for breaking that down for us cus John and Lina uh for that context now Australia is suffering and struggling airports there reeling under the same impact of This Global outage we heard voices coming in from there let's hear it Flo has been cancelled so now we're trying to find accommodation in Sydney which is not easy and daughters are trying to do that online and um then we'll have to try and get a flight home somehow somewhere sometime don't know it was very chaotic um sry whoever arrived here they had no idea what's going on I mean this is the first time like I experienced something like this um um so I was I saw everyone checking with staff member like what's going on um what's the next next move it was so busy we didn't know what's what what was happening and we understood that there was a problem with the system so we been waiting until they told us the flight was cancelled otherwise was digital has now shifted into manual gear and aian though have assured the passengers at this point that there will be no cancellation grounding hasn't happened yet in India they are the ground staff in India is working tirelessly and relentlessly to restore stability but of course the question is how soon will this chaos end make no mistake this is of course a worldwide phenomenon not limited to India airports around the world right now witnessing similar scenes be it Paris be it Sydney Berlin United States United Kingdom Singapore flights abroad have literally been grounded as opposed to India they experience unprecedented ticketing failures booking failures checkin issues we've hardly ever seen a handwritten boarding pass this is possibly the first time that we've seen a handwritten boarding pass in abundance this is of course a tip of the iceberg news from the banking sector is also just trickling in where customers claim that they aren't even able to transfer money thankfully that issue hasn't yet cropped up in India as yet but we are gracing for the worst of course preparing ourselves at the same time what do we know about the problem so far I'm going to take you through all those updates in this special let me first begin with the headlines Global it outage Services worldwide India and Global Airlines hit Microsoft cyber security firm bug behind the outage Microsoft says resolution for [Music] coming Mega India Today impact upsc files firir against IAS probation Puja says attempted exam fraudulently cops book Puja Kar under cheating and [Music] fraud K yatra dictat Showdown escalates Yogi Adian says all eer along the route to C yatra have to display their name boards with the owner's names opposition says Yogi adityan promoting bigotry BJP allies from the ljp chak paswan jdu as well condemning this dictat by the up government emotional Donald Trump recalls the shooting horror reiterates the hand of God that saved him Trump calls Biden The Worst US president ever hit me I will tell you exactly what happened and you'll never hear it from me a second time because it's actually too painful to tell Bangladesh on the boil over 30 killed thousands injured in protests against the Hina shik Hina government over job qua that's 30% quota reserved for those who fought for independence of banglades from Pakistan now unprecedented emplo unemployment rate in Bangladesh leading to youth protesting against shena's [Music] government all right big update on the Microsoft out outage that's really crippled several sectors you have a a message that's now been issued by the civil aviation Ministry in India and the guidelines there underscores a manual backup system that's been implemented assuring people that the issue will be resolved at least in India as soon as possible civil aviation of the the Civil Ministry of the civil aviation there in collaboration with AI has implemented manual backup system to maintain operational continuity the Civil Ministry and the AI closely monitoring the situation coordinating with Microsoft for Swift resolution this is an update coming in from the civil aviation Ministry that there is a backup system that they currently working on and they're trying to swiftly resolve it and that specifically includes a collaboration with AI That's implemented a manual backup system to maintain operational it big development as a message coming in from the civil aviation Minister remember whatever said India has a huge influx of passengers into airports and if we have to shift the entire digital check-in system into manual uh gear it's going to be a herculin task of uh Assurance word of assurance coming in from the civil aviation Minister let's listen in s destructions in airports across India let's cut across to our reporters we have all our reporters at different airports currently bringing us updates on what the situation is how crowded it is the agonizing wait for the passengers suag Roy joining us live from Kolkata we have Aishwarya paliwal from Delhi airport Dave kotak joining us from the Mumbai airport so ragy let me start with you what's happening at the Kolkata airport could could you elaborate has there been any word of advice given to passengers we know all Airlines have asked their passengers to arrive at the airports early because it's going to be a manual system of checkin take us through what's behind [Music] you well Nela you know the situation seems to have uh you know smoo up ever since you know since we have been reporting over here what we had seen initially at around let's say 132 uh the in you the system has somewhere it has developed and it's it's it's falling into place right now you know this this chart that we are showing you the electronic one many were you know delayed it's not that you know the ones that were delayed uh uh it's been completely uh rectified or something but yes multiple of those delayed flights they are being uh you know boarded or it's it's being it's being uh you know being uh brought on track so uh the way we saw the things over here in the in the first hour when we came and there's a there's some sense of a transformation one thing that that is very important over here that you know these Digi yatra registration kiosks which are here they have been working and these were not really working in many of the airports in different parts of the country we'll ask this person over here problem so we you know heard it from the horses mouth these were down for a while in the afternoon then again uh the Indigo ones are not you know it's still down as he's been saying he's an airport Authority person uh these are Digi yatra uh you know kiosk one can you know take out a Digi slip and get you know smoothly enter I'm going to try and cut to awara who's also at the at one of the busiest airports in the world the Delhi indraa Gandhi International Airport we know is crowded at this point awara what's behind you what kind of uh Direction have the airlines given to their passengers have people got a message well let me tell you the chaos somewhat has subsided if we speak about the Delhi airport the boats which actually were no information just a couple of hours ago are now functioning properly but one thing that you will be able to notice is that most of the airlines they are in the checkin mode at the moment and that's because it's just one or two uh you know airlines that you are seeing which have been canceled and you know an airline trying from Delhi to deur has been has been canceled apart from that there's just one flight to jaur which has been delayed otherwise all of them mostly are working uh you know around the clock and they are making sure that the passengers reach the spot on time it's not just that you know let me also just show you quickly Naila the Q we could see Serpentine qes just almost 2 hours ago but now things have started moving smoothly so we can say that the C somewhat has subsided and the man checking that's what Naila you were also speaking about the fact that the aviation Ministry is in touch with the AI that is the airport authorities of India so now they are working towards Shifting the gear and working towards manual things the serpentine cues have now uh you know drastically uh you know the the number of passengers in the Q Naila have you know one should I I'm sure you would agree with me one should really L the resilience of uh India and the Indian Airlines who bounced back so quickly maybe much before the uh the ones abroad have cuz uh we're quite used to working with the manual system and we know that our ground staff have been working relentlessly and Round the Clock to ensure a seamless Affair though it's not going to be seamless for sure because this is something that was never anticipated a huge crowds certainly but we're looking at 510 p.m. precisely we're g bringing you live coverage at 510 p.m. airports across India that was slightly chaotic about an hour ago have find I do finally see some kind of normaly so we're quite happy there as I'm going to come back to you cutting to Dave K joining us live from Mumbai theyve watch the scenes in Mumbai a at Mumbai airport have people started trickling in much earlier to their [Music] flight well yes uh customers have started going in grad actually but a lot of customers from the outer Lounge to the serpentine queue to the exit area when they're trying to come out a few flights have been canceled some people were trying to go to indor and bopal but they are very angry and they have lambasted Indigo saying that the airlines management system is absolutely pathetic you can see in terms of this is anything but smooth of course operations have resumed but it's definitely Beyond smooth the serpentine cues only continue to grow longer more and more people keep getting added and as the day uh progresses more towards the evening a lot of people who were here on a business visit are also returning back and they delayed in fact a group uh just 5 minutes ago who came out from the airports inside Lounge they said they said that they waited inside for 3 hours and then they took another 1 hour to get back outside into the exit area they said that they are not communicating anything at this point in time no details are being given in fact even the basic courtesy to inform that that their flight was canceled was not given to them as of now no fresh information is available in terms of those whose flights have been delayed or rescheduled or cancelled as a matter of fact as to when the fresh schedule will come out but you can see once again behind me uh that the cisf is also taking a lot of time but uh things are slumping back to normaly but of course it will take a few hours until the system has been entirely restored we also saw images of people being issued handwritten boarding passes uh this comprises of the workingclass corporate crowd a lot of senior citizens a lot of children also uh going we saw through our visuals uh of course every everybody is very inconvenience because of this kind of a global outage and the software glitch that has disrupted services not just in Mumbai uh Bangalore and different parts of India but also across the world and you see that uh in fact in America a major part of operations have not yet well not comparing ourselves to America Indian Airlines have issued a warning and they've done it right in time asking for people to come to the airport much in advance to their scheduled flight cuz now check-in will happen manually did their online digital check-ins have been closed because of this technical glitch with the Microsoft system but what really is the problem iara uh Dave suag please do stay with us we're going to keep coming back to you but let's break it down exactly what this means for the people world over millions and their lives have been thrown out of gear as we see the Microsoft system has become faulty it appears that the issue is linked to cyber security failure with their Cloud strike Falcon and that's had a domino effect impacting major airlines financial institutions and even emergency services from delayed flights and manual check-ins at the airports to stalled Financial transactions and and news broadcasts coming to a standstill this out outage here has really underscored vulnerabilities in the global digital infrastructure let's take a look at what exactly has transpired a massive Microsoft outage Unleashed havoc on computer systems across the world leaving millions of users worldwide unable to access critical applications the outage is possibly due to the failure of crowd strike Falcon a cyber security platform that provides Security Solutions for Microsoft Windows this is an issue with Microsoft's U you know partner firm cyber security firm which is crowd strike a crowd strike update which was meant essentially if you're getting a little technical uh a falcon sensor which was meant to actually detect and prevent your systems from malware or this sort of an attack has actually crashed in terms of compromising what's happening with the larger Network so no this is not a Cyber attack it is genuinely a technical issue that crowd strike when I reached out to them are working on they've taken cognizance that this issue stems from their Falcon sensor they're trying to fix it and Microsoft is also working with them also trying to figure out these are major corporations Banks media networks Airlines everyone has come to uh a stand and a grinding Hall so the the way that you essentially would do this is to divert traffic or to figure out if there are any fail safe mechanisms in place the outage impacted major airlines like American Airlines Delta spice jet Indigo vistara Air India among others several flights were delayed in India with Delhi bangaluru Kolkata Pune and Mumbai airports facing the maximum Brun the outage hit booking and check-in Services of several airlines in India forcing them to follow manual check-in and boarding proc processes at the airports Airlines also requested passengers to reach the airport early because all CH they don't have any answers a single person is taking more than I think 30 to 40 minutes how can they cover up with it and I was one of them who was just in front of the cube and the server goes down [Music] [Music] no one expected this we were all dependent on uh these systems which is amids Galileo all these systems which are dependent on Microsoft and uh other internet booking engines now uh but before all these systems came we used to have a very good manual system I think uh passenger manifest is prepared and based on the passenger manifest Airlines can issue boarding cards manually uh it'll take a little more time and uh flights can go on there might be certain delays the worldwide it outage crippled Banks stock exchanges payment systems and Emergency Services several media organizations were clueless when they were unable to Broadcast News Britain Sky News News Agency Associated Press Australia's ABC news faced systems failure meanwhile Union it Minister Ash vnav in a statement said the government is in touch with Microsoft and its associates the minister said the reason for this outage had been identified and updates have been released to resolve the issue the government has clarified that the national informatic Center network is not affected by the outage have to look at more investigations different countries are now huddling together to find out what should be the approaches countries have taken cognizance the government of India has taken cognism of I see almost in the entire corporate India where systems are not able to work together the operations of corporate India are getting impacted so it could have an impact upon the nation upon the national economy and upon the confidence and the morale of the digital stakeholders while it Engineers across the world rally to minimize damage cyber Security Experts warn that such outages can have far-reaching effects especially if they last for an extended period Bureau report India today we see that the problem is across the globe in London we're looking at Rail and flight services that have been hampered and let's not even begin with the London Stock Exchange trading has taken a big hit we do have India today's Lina joining us live from London Lina please take it away what's really been uh the detrimental effect of this Microsoft outage we know that normaly has been hit largely within the rail sector and the airlines is the airport functioning as normal what uh what are the steps the government right now maling to take Naila I'm at the airport in terminal 3 they were long cues they are getting better now so they are not old flights that are impacted there are certain Airlines and certain flights The Selective impact of Microsoft outage these flights like the American Airlines flight some flights on British Airways to Denmark they have been they have been taken to another route so there are certain that are cancel there are some that are delayed and there are some that are still hanging about figuring out what should be done with them so a different kind of impact and London airports would have different impact in fact different terminals have gck airport for example in London has been impacted hugely there are FES that are going extending to three to four hours there in fact here I'm told by some of the people who are working that situation is getting in control and I can see the crowds on the airport are also reducing the lines have shortened and some of them have moved or if they have canceled they have gone away of course those who have have their right cancelled they have not been given any airport or travel Arrangements because the staff is over and their systems are not working but this is Airlines uh trains also there have been some train train links that have been impacted not all some ATMs they are saying that would they be impacted that people are turning up on ATM for money but not so much indeed something that has taken a lot of impact are the pharmacies or the GP surgeries now pharmacies I spoke to they told me that they're not to download prescription they use a certain kind of software on Microsoft and they're not because the entire system has gone uh up and they have received an email from maros saying that their system has been H that their system is not working so the they have not been able to download prescription so what happens is when we go to a GP surgery which is a doctor which is a center first point of contact they give us a prescription which is digital now everything is digital they send it on the phone and the and the so a code now when we go and show a code to the pharmacy they will not be able to download that so they can't access any of their system so that is a huge problem for people who have receed medicines or who have an appointment to do while internal systems of the hospitals one of the doctor told me has not been impacted so much so it's very selective and therefore that's where the cures and everything emerges from but um proud stri interes little they doing where the bug that little bug is they have deployed a fix crowd strike have deployed a fix and therefore this it is the the Improvement should be percolating and is percolating as we speak okay you're saying that there is a fix it's basically uh they were attempted to try and fix the problem with a through a fix if I could take this question to uh Cyrus John maybe Cyrus you want to jump in on this what exactly does a fix mean we we hear Lina saying that their Microsoft has said that they've deployed a fix what exactly do they mean is this an actual solution that we're looking for or a permanent solution is yet to come so uh this is this could be temporary I mean I'm trying to understand what the fixes so basically whenever Windows your basic systems run into some kind of error or there complications these fixes are released by windows or Microsoft uh and these eventual fixes keep coming uh and in in this particular case we can understand that the this fix is sort of a roll back of the complications that had affected the entire ecosystem and in order for us to understand what the fix is I mean these could be complicated codes it could be codes that are written in some sort of an understanding whether the fix is going to fit immediately or not is something that we don't understand right now but yes when they say a fix has been released it is basically a piece of code that is being distributed across the globe and this basically will try to fix the system and bring it bring back normaly as we can understand okay so I'm going to really get to aush eladi who is our business today Tech today Editor to give us a little breakdown on what this really means aush it's unbelievable to see a complete meltdown of the systems across the globe how did this one technical issue bring the entire world to a stand still here absolutely Naila you know we're talking about a fix but the real question mark here is what was the problem who is to blame everyone has been strapping this and I must say this as well I must concede that we thought this was a Windows problem it's only a Windows problem because this cyber security firm crowd strike based in Austin Texas ended up launching an update early in the early hours of this or Friday morning which was meant for Windows if they' done this for the other platforms maybe this could have gone wrong there as well but it went wrong on Windows because this update this patch was launched for Windows now crowdstrike the company has actually put another statement where they've said that this is only happening on Windows and not happening with Mac or Linux like I was saying and they've reiterated that this is not a security incident or a Cyber attack this is just a system failure but just being a system failure Aila is absolutely baffling because these are things which are usually checked there's a whole a whole you know white hat a bunch of system mechanisms which are put in place to ensure that nothing goes wrong this was rolled out and and even though it was rolled out we're realizing that this is impacted Bank like you said Aviation sector Hospitality even Emergency Services where and broadcast networks the fact being that if any of them were using crowd strikes Falcon uh security update that is where the problem was now the fix was simple it was there available on crowd strikes support page early on in the day as well all you had to do was boot your windows put it in safe mode then remove the file that was problematic and then obviously you know ensure that it's replaced and booted normally now where does the issue we can discuss this through the course of your show where does the issue then pan out and how does it unfold is it then a problem with the it the it teams in these companies or did Microsoft have anything to do with it Microsoft that was my question who's liable here who who takes responsibility for this catastrophic failure you know and that is something that we really must get to because if you go by Microsoft statement they essentially have also distanced themselves from this saying this is we are aware that there is a system with a third party software saying that this is Falcon and crowd strikes problem but then the people who are being impacted are the end users so if we look at different nodes in this this is more of a legal team problem than an IT problem at this point because the it fix was out publicly the legal teams would all be trying to understand what was that term in the agreement because think about IT Crowd strike is coming up with uh Security Solutions in simpler terms antivirus softwares end to-end Solutions making sure that nothing attacks your system systems they are engaging with corporations like the airlines that were impacted the cues that you were showing earlier on the show and hospitals Emergency Services those people have end those organizations have end users who are actually being impacted by this this is this is almost you know finally aayush whatever said we're looking at the entire world and its government systems relying on just three major players here you have Microsoft Amazon and Google providing these systems uh all your eggs in one basket this is the result we see what what's the alternative Naila you know usually big tech companies whenever they are coming up with the new product you're right Amazon with Amazon web services Microsoft with Microsoft aure and Google with Google Cloud these are the three big services and I'll tell you what their market shares like AWS Amazon leads the pack with 31% followed by I think 25% with Microsoft aure and then 11% with Google Cloud these are the numbers we have here on Tech today now if you look at the amount that Microsoft has what is their Cloud platform but you need to understand that it was not just Enterprises using this even users who just use Windows you and I using it in office could have been impacted was impacted yes so you know the the impact is far reaching so the real question is could Microsoft have averted this also I just want to make one thing very clear you know we'll be this is the developing story and we are getting all the latest and and top updates here on the India Today network but this company crowd strike is no stranger to controversy this is the same uh you know the US elections and all the news that's coming in from the US that's ongoing this is the same company that Donald Trump spoke about in his conversations with Ukraine when 2016 meddling with us elections by Foreign actors was brought up croud strip was one of the particular firms that were named there so there's a lot of stuff to figure out about proud stri but at this point they have said that they are fixing this and the patch is out there Microsoft soon enough it's also crippled our Indian uh Aviation system the airlines here are struggling to cope right now with manual uh check-ins looking at the share volumes of passengers here domestically but thank you very much aayush for breaking that down far as Cyrus John and Lena uh for that context now Australia is suffering and struggling airports there reeling under the same impact of This Global outage we heard voices coming in from there let's hear it our flight's been cancelled so now we're trying to find accommodation in Sydney which is not easy and daughters are trying to do that online and um then we'll have to try and get a flight home somehow somewhere sometime don't know it was very chaotic um sorry whoever arrived here they had no idea what's going on I otherwise was digital has now shifted into manual gear and Airlines though have assured the passengers at this point that there will be no cancellation grounding hasn't happened yet in India they are the ground staff in India is working tirelessly and relentlessly to restore stability but of course the question is how soon will this chaos end make no mistake this is of course a worldwide phenomenon not limited to India airports around the world right now witnessing similar scenes be it Paris be it Sydney Berlin United States United Kingdom Singapore flights abroad have literally been grounded as opposed to India they experience unprecedented ticketing failures booking failures check-in issues we've hardly ever seen a handwritten boarding pass this is possibly the first time that we've seen a handwritten boarding pass in abundance this is of course a tip of the iceberg news from the banking sector is also just trickling in where customers claim that they aren't even able to transfer money thankfully that issue hasn't yet cropped up in India as yet but we are bracing for the worst of course preparing ourselves at the same time what do we know about the problem so far I'm going to take you through all those updates in this special let me first begin with the headlines Global it outage tripple Services worldwide India and Global Airlines hit Microsoft cyber security firm bug behind the outage Microsoft says resolution [Music] forthcoming Mega India Today impact upsc files F against IAS probation Puja says attempted exam fraudulently cops book Puja Kadar under cheating and [Music] fraud C yatra dictat Showdown escalates Yogi Adian says all eer along the route to card yatra have to display their name boards with the owner's names opposition says Yogi adityan promoting bigotry BJP allies from the ljp chak paswan jdu is well condemning this dictat by the up government emotional Donald Trump recalls the shooting horror reiterates the hand of God that saved him Trump calls Biden The Worst US president ever hit me I will tell you exactly what happened and you'll never hear it from me a second time because it's actually too painful to tell Bangladesh on the boil over 30 kill thousands injured in protest against the Hina shika government over job qua that's 30% quota reserved for those who fought for independence of Bangladesh from Pakistan now unprecedented emplo unemployment rate in Bangladesh leading to youth protesting against shena's government [Music] [Music] all right big update on the Microsoft outage that's really crippled several sectors you have a a message that's now been issued by the civil aviation Ministry in India and the guidelines there underscores a manual backup system that's been implemented assuring people that the issue will be resolved at least in India as soon as possible civil aviation of the the Civil Ministry of the civil aviation there in collaboration with AI has implemented manual backup system to maintain operational continuity the Civil Ministry and the AI closely monitoring the situation coordinating with Microsoft for Swift resolution this is an update coming in from the civil aviation Ministry that there is a backup system that they're currently working on and they're trying to swiftly resolve it and that specifically includes a collaboration with AI That's implemented a manual backup system to maintain operational continuity big development as a message coming in from the civil aviation Minister remember whatever said India has a huge influx of passengers into airports and if we have to shift the entire digital checkin system into manual gear it's going to be a herculan task of uh Assurance word of assurance coming in from the civil aviation Minister let's listen in in airports across India let's cut across to our reporters we have all our reporters at different airports currently bringing has updates on what the situation is how crowded it is the agonizing weight for the passengers suag Roy joining us live from Kolkata we have aishwara palal from Delhi airport Dave kotak joining us from the Mumbai airport so ragy let me start with you what's happening at the Kolkata airport could could you elaborate has there been any word of advice given to passengers we know all Airlines have asked their passengers to arrive at the airports early because it's going to be a manual system of check-in take us through what's behind you [Music] well Nel you know the situation seems to have uh you know smoothing up ever since you know since we have been reporting over here what we had seen initially at around let's say 132 uh the in you the system has somewhere it has developed and it's it's it's falling into place right now you know this this chart that we are showing you the electronic one many were you know delayed uh it's not that you know the ones that were delayed uh uh it's been completely uh rectified or something but yes multiple of those delayed flights they are being uh you know boed or it's it's being it's being uh you know being brought on track so uh the way we saw the things over here in the in the first hour when we came and there's a there there's some sense of a transformation one thing that that is very important over here that you know these Digi yatra registration kiosks which are here they have been work working and these were not really working in many of the airports in different parts of the country we'll ask this person over here so we you know heard it from the horses mouth these were down for a while in the afternoon then again uh the Indigo ones are not you know it's still down as he's been saying he's an airport Authority person uh these are Digi yatra uh you know kiosk one can you know take out a dig slip and get you know smoothly enter Su I'm going to try and cut to awara who's also at the one of the busiest airports in the world the Delhi indraa Gandhi International Airport we know is crowded at this point awara what's behind you what kind of uh Direction have the airlines given to their passengers have people got a message let me tell you the chaos somewhat has subsided if we speak about the Delhi airport the boards which actually were showing no information just a couple of hours ago are now functioning properly but one thing that you will be able to Noti is that most of the airlines they are in the checkin mode at the moment and that's because it's just one or two uh you know airlines that you are seeing which have been canceled and you know an airline fying from Delhi to deur has been has been canceled apart from that there's just one flight to jaur which has been delayed otherwise all of them mostly are working uh you know around the clock and they are making sure that the passengers reach the spot on time it's not just that you know let me also just show you quickly Naila the queue we could see Serpentine cues just almost 2 hours ago but now things have started moving smoothly so we can say that the C somewhat has subsided and the manual checking that's what nabila you were also speaking about the fact that the aviation Ministry is in touch with the AI that is the airport authorities of India so now they are working towards Shifting the gear and working towards manual things the serpentine cues have now uh you know drastically uh uh you know the number of passengers in the que Naila have have you know one should I'm sure You' agree with me one should really L the resilience of uh India and the Indian Airlines who bounced back so quickly maybe much before the uh the ones abroad have because we're quite used to working with the manual system and we know that our ground staff have been working relentlessly and around the clock to ensure a seamless Affair though it's not going to be seamless for sure because this is something that was never anticipated a huge crowds certainly but we're looking at 510 p.m. precisely we're g bringing you live coverage at 510 p.m. airports across India that was slightly chaotic about an hour ago have find I do finally see some some kind of normaly so we're quite happy there Ash I'm going to come back to you cutting to Dave kotak joining us live from Mumbai Dave what's the scenes in Mumbai at Mumbai airport have people started trickling in much earlier to their [Music] flight well yes uh customers have started going in gradually but a lot of customers from the outer Lounge to the serpentine queue to the exit area when they trying to come out a few flights have been cancelled some people were trying to go to indor and bopal but they're very angry R and they have lambasted Indigo saying that the airlines management system is absolutely pathetic you can see in terms of this is anything but smooth of course operations have resumed but it's definitely Beyond smooth the serpentine cues only continue to grow longer more and more people keep getting added and as the day uh progresses more towards the evening a lot of people people who were here on a business visit are also returning back and they delayed in fact a group uh just 5 minutes ago who came out from the airports inside Lounge they said they said that they waited inside for 3 hours and then they took another 1 hour to get back outside into the exit area they said that they are not communicating anything at this point in time no details are being given in fact even the basic courtesy to inform that that their flight was canceled was not given to them as of now no fresh information is available in terms of those whose flights have been delayed or rescheduled or canceled as a matter of fact as to when the fresh schedule will come out but you can see once again behind me uh that the cisf is also taking a lot of time but uh things are slumping back to normaly but of course it will take a few hours until the system has been entirely restored we also saw images of people being issued handwritten boarding passes uh this comprises of the workingclass corporate crowd a lot of senior citizens a lot of children also going we saw through our visuals uh of course every everybody is very inconvenience because of this kind of a global outage and the software glitch that has disrupted services not just in Mumbai uh Bangalore and different parts of India but also across the world and you see that uh in fact in America a major part of operations have not yet even resumed as well not comparing ourselves to America Indian Airlines have issued a warning and they've done it right in time asking for people to come to the airport much in advance to their scheduled flight cuz now check-in will happen manually their online digital check-ins have been closed because of this technical glitch with the Microsoft system but what really is the problem awara uh Dave suag please do stay with us we're going to keep coming back to you but let's break it down exactly what this means for the people world over millions and their lives have been thrown out of gear as we see the Microsoft system has become faulty it appears that the issue is linked to cyber security failure with the cloud strike Falcon and that's had a domino effect impacting major airlines financial institutions and even emergency services from delayed flights and manual check-ins at the airports to stalled Financial transactions and news broadcasts coming to a standstill this out outage here has really underscored vulnerabilities in the global digital infrastructure let's take a look at what exactly ly has transpired a massive Microsoft outage Unleashed havoc on computer systems across the world leaving millions of users worldwide unable to access critical applications the outage is possibly due to the failure of proud strike Falcon a cyber security platform that provides Security Solutions for Microsoft Windows this is an issue with Microsoft's uh uh you know partner firm cyber security firm which is crowd strike a crowd strike update which was meant essentially if you're getting a little technical u a falcon sensor which was meant to actually detect and prevent your systems from malware or this sort of an attack has actually crashed in terms of compromising what's happening with the larger Network so no this is not a Cyber attack it is genuinely a technical issue that crowd strike when I reached out to them are working on theyve taken cognizance that this issue stems from their Falcon sensor they're trying to fix it and Microsoft is also working with them also trying to figure out these are major corporations Banks media networks Airlines everyone has come to uh a stand and a grinding Hall so the the way that you essentially would do this is to divert traffic or to figure out if there are any fail safe mechanisms in place the outage impacted major airlines like American Airlines Delta spice jet Indigo Vista Air India among others several flights were delayed in India with Delhi bangaluru Kolkata Pune and Mumbai airports facing the maximum brunt the outage hit booking and check-in Services of several airlines in India forcing them to follow manual check-in and boarding processes at the airports Airlines also requested passengers to reach the airport early was all CHS they don't have any answers a single person is taking more than I think 30 to 40 minutes how can they cover up with it and I was one of them who was just in front of the cube and the [Music] Ser no one expected this we were all dependent on uh these systems which is amids G IO all these systems which are dependent on Microsoft and uh other internet booking engines now uh but before all these systems came we used to have a very good manual system I think uh passenger manifest uh is prepared and based on the passenger manifest Airlines can issue boarding cards manually uh it will take a little more time and uh flights can go on there might be certain delays the worldwide it outage crippled Banks stock exchanges payment systems and Emergency Services several media organizations were clueless when they were unable to Broadcast News Britain Sky News News Agency Associated Press Australia's ABC News faced systems failure this was meanwhile Union it minister ashini vnav in a statement said the government is in touch with Microsoft and its associates the minister said the reason for this outage had been identified and updates have been released to resolve the issue the government has clarified that the national informatic Center network is not affected by the outage have to look at more investigations different countries are now huddling together to find out what should be the approaches countries have taken cognizance the government of India has taken cognizance of I see almost in the entire corporate India where systems are not able to work together the operations of corporate India are getting impacted so it could have an impact upon the nation upon the national economy and upon the confidence and the morale of the digital stakeholders while it Engineers across the world rally to minimize damage cyber Security Experts warn that such outages can have far-reaching effects especially if they last for an extended period Bureau report India today right we see that the problem is across the globe in London we're looking at Rail and flight services that have been hampered and let's not even begin with the London Stock Exchange trading has taken a big hit we do have India today's Lina joining us live from London Lina please take it away what's really been uh the detrimental effect of this Microsoft outage we know that normaly has been hit largely within the rail sector and the air lines is the airport functioning as normal what uh what are the steps the government right now maling to take Naila I'm at the airport in terminal 3 they were long cues they are getting better now so they're not old flights that are impacted there are certain airlines and certain flights a selective impact of Microsoft outrage these flights like the American Airlines flight some flights on British Airways to Denmark they have been they have been taken to another route so there are certain that are cancelled there are some that are delayed and there are some that are still hanging about figuring out what should be done with them so a different kind of impact and London airports would have different impact in fact different terminals have different impact Glick airport for example in London has been impacted hugely there are FES that are going extending to three to four hours there in fact uh here I'm told by some of the people who are working that situation is getting in control and I can see the crowds on the airport are also reducing the lines have shortened and some of them have moved or if they have canceled they have gone away of course those who have have their right cancelled they have not been given any airport or travel Arrangements because the staff is over and the systems are not working but this is Airlines uh trains also there have been some train trainings that have been impacted not all some ATMs they are saying that would they be impacted that people are turning up on ATM for money but not so much indeed something that has taken a lot of impact are the pharmacies or the GP surgeries now pharmacies I spoke to they told me that they're not able to download prescription they use a certain kind of software on Microsoft and they're not because the entire system has gone up and they have received an email from maros saying that their system has been H their system is not working so the they have not been able to download prescription so what happens is when we go to a GP surgery which is a doctor which is a center first point of contact they give us a prescription which is digital now everything is digital they send it on the phone and the and we s a code now when we go and show a code to the pharmacy they will not be able to download that so they can't access any of their system so that is a huge problem for people who have to receive medicines or who have have an appointment to do while internal systems of the hospitals one of the doctor told me has not been impacted so much so it's very selective and therefore that's where the cures and everything emerges from but um proud stri interes this they were doing where the bug that little bug is really they have deployed a fix crowd strike have deployed a fix and therefore this it is the the Improvement should be percolating and it's percolating as we speak okay you're saying that there is a fix it's basically they've attempted to try and fix the problem with a through a fix if I could take this question to uh Cyrus John maybe cidus you want to jump in on this what exactly does a fix mean we we hear Lina saying that their Microsoft has said that they've deployed a fix what exactly do they mean is this an actual solution that we're looking for or a permanent solution is yet to come so uh this is this could be temporary I mean I'm trying to understand what the fix is so basically whenever Windows your basic systems run into some kind of error there complications these fixes are released by windows or Microsoft uh and these eventual fixes keep coming uh and in in this particular case we can understand that this fix is sort of a roll back of the complication that had affected the entire ecosystem and in order for to us to understand what the fix is I mean these could be complicated codes it could be codes that are written in some sort of an understanding whether the fix is going to fit immediately or not is something that we don't understand right now but yes when they say a fix has been released it is basically a piece of code that is being distributed across the globe and this basically will try to fix the system and bring it bring back normaly as we can understand okay so I'm going to really get to aush eladi who is our business today Tech today Editor to give us a little breakdown on what this really means aush it's unbelievable to see a complete meltdown of the systems across the globe how did this one technical issue bring the entire world to a stand still here absolutely Naila you know we're talking about a fix but the real question mark here is what was the problem who is to blame everyone has been strapping this and I must say this as well I must concede that we thought this was a Windows problem it's only a Windows problem because this cyber security firm crowd strike based in Austin Texas ended up launching an update early in the early hours of this or Friday morning which was meant for Windows if they done this for the other platforms maybe this could have gone wrong there as well but it went wrong on Windows because this update this patch was launched for Windows now crowdstrike the company has actually put out a statement where theyve said that this is only happening on Windows and not happening with Mac or Linux like I was saying and they've reiterated that this is not a security incident or a Cyber attack this is just a system failure but just being a system failure Aila is absolutely baffling because these are things which I usually check there's a whole a whole you know white hat a bunch of system mechanisms which are put in place to ensure that nothing goes wrong this was rolled out and and even though it was rolled out we're realizing that this has impacted dance like you said Aviation sector Hospitality even emergency services and broadcast networks the fact being that if any of them were using crowd strikes Falcon uh secure it update that is where the problem was now the fix was simple it was there available on crowd strikes support page early on in the day as well all you had to do was boot your windows put it in safe mode then remove the file that was problematic and then obviously you know ensure that it's replaced and booted normally now where does the issue we can discuss this through the course of your show where does the issue then pan out and how does it unfold is it then a problem with the it the it teams in these companies or did Microsoft have anything to do with it that was my question who's liable here who who takes responsibility for this catastrophic failure you know and that is something that we really must get to because if you go by Microsoft statement they essentially have also distanced themselves from this saying this is we are aware that there is a system with a third party software saying that this is Falcon and crowd strikes problem but then the people who are being impacted are the end users so if we look at different nodes in this this is more of a legal team problem than an IT problem at this point because the it fix was out publicly the legal teams would all be trying to understand what was that term in the agreement because think about IT Crowd strike is coming up with uh Security Solutions in simpler terms antivirus softwares end to end Solutions making sure that nothing attacks your systems they are engaging with corporations like the airlines that were impacted the cues that you were showing earlier on the show and hospitals Emergency Services those people have those organizations have end users who are actually being impacted by this this is this is almost and finally aush whatever said we're looking at the entire world and it's government systems relying on uh just three major players here you have Microsoft Amazon and Google providing these systems uh all your eggs in one basket this is the result we see what what's the alternative AB na you know usually big tech companies whenever they are coming up with a new product you're right Amazon with Amazon web services Microsoft with Microsoft isure and Google with Google Cloud these are the three big services and I'll tell you what their market shares like AWS Amazon leads the pack with 31% followed by I think 25% with Microsoft aure and then 11% with Google Cloud these are the numbers we have here on Tech today now if you look at the amount that Microsoft has one is their Cloud platform but you need to understand that it was not just Enterprises using this even users who just use Windows you and I using it in office could have been impact was impacted yes so you know the the impact is far-reaching so the real question is could Microsoft have averted this also I just want to make one thing very clear you know we'll be this is the developing story and we are getting all the latest and and top updates here on the India Today network but this company crowd strike is no stranger to controversy this is the same uh you know the US elections and all the news that's coming in from the US that's ongoing this is the same company that Donald Trump spoke about in his conversations with Ukraine when 16 meddling with us elections by Foreign actors was brought up trout strike was one of the particular firms that were named there so there's a lot of stuff to figure out about CR stri but at this point they have said that they are fixing this and the patch is out there Mt hope soon enough cuz it's also crippled our Indian uh Aviation system the airlines here are struggling to cope right now with manual uh check-ins looking at the share volumes of passengers here domestic but thank you very much aayush for breaking that down for us Cyrus John and Lina for that context now Australia is suffering and struggling airports there reeling under the same impact of This Global outage we heard voices coming in from there let's hear it their flight's been cancelled so now we're trying to find accommodation in Sydney which is not easy and daughters are trying to do that online and um then we'll have to try and get a flight home somehow somewhere sometime don't know it was very chaotic um so whoever arrived here they had no idea what's going on I me otherwise wor digital has now shifted into manual gear and Airlines though have assured the passengers at this point that there will be no cancellation grounding hasn't happened yet in India they are the ground staff in India is working tirelessly and relentlessly to restore stability but of course the question is how soon will this chaos end make no mistake this is of course a worldwide phenomenon not limited to India airports around the world right now witnessing similar scenes be it Paris be it Sydney Berlin United States United Kingdom Singapore flights abroad have literally been grounded as opposed to India they experience unprecedented ticketing failures booking failures check-in issues we've hardly ever seen a handwritten boarding pass this is possibly the first time that we've seen a handwritten boarding pass in a Bund this is of course a tip of the iceberg news from the banking sector is also just trickling in where customers claim that they aren't even able to transfer money thankfully that issue hasn't yet cropped up in India as yet but we are bracing for the worse of course preparing ourselves at the same time what do we know about the problem so far I'm going to take you through all those updates in this special let me first begin with the headlines Global it outage Services worldwide India and Global Airlines hit Microsoft cyber security firm Bugg behind the outage Microsoft says resolution [Music] forthcoming Mega India Today impact upsc files F against IAS probationer Puja says attempted exam fraudulently cops book Puja Kadar under cheating and fraud [Music] C yatra dictat Showdown escalates Yogi adityan says all eer along the route to C yatra have to display their name boards with the owner names opposition says Yogi adityan promoting bigotry BJP allies from the ljp chak paswan jdu as well condemning this dictat by the up government emotional Donald Trump recalls the shooting horror reer it's the hand of God that saved him Trump calls Biden The Worst US president ever hit me I will tell you exactly what happened and you'll never hear it from me a second time because it's actually too painful to tell Bangladesh on the boil over 30 killed thousands injured in protests against the Hina shik hassa government over Rob quota that's 30% quota reserved for those who fought for independence of Bangladesh from Pakistan now unprecedented emplo unemployment rate in Bangladesh leading to youth protesting against shena's government [Music] [Music] all right big update on the Microsoft outage that's really crippled several sectors you have a a message that's now been issued by the civil aviation Ministry in India and the guidelines there underscores a manual backup system that's been implemented assuring people that the issue will be resolved at least in India as soon as possible civil aviation of the the civil Ministry of the civil aviation there in collaboration with AI has implemented manual backup system to maintain operational continuity the Civil Ministry and the AI closely monitoring the situation coordinating with Microsoft for Swift resolution this is an update coming in from the civil aviation Ministry that there is a backup system that they're currently working on and they're try to swiftly resolve it and that specifically includes a collaboration with AA AI That's implemented a manual backup system to maintain operational continuity big development as a message coming in from the civil aviation Minister remember whatever said India has a huge influx of passengers into airports and if we have to shift the entire digital check-in system into manual uh gear it's going to be a herculan task of uh Assurance word of assurance coming in from the civil aviation Minister let's listen in m disruptions in airports across India let's cut across to our reporters we have all our reporters at different airports currently bringing us updates on what the situation is how crowded it is the agonizing weight for the passengers suag Roy joining us live from Kolkata we have aishwara paliwal from Delhi airport Dave kotak joining us from the the Mumbai airport so ragi let me start with you what's happening at the Kolkata airport could could you elaborate has there been any word of advice given to passengers we know all Airlines have asked their passengers to arrive at the airports early because it's going to be a manual system of check in take us through what's behind [Music] you well you know the situation seems to have uh you know smoo up ever since you know since we have reporting over here what we had seen initially at around let's say 132 uh the in the system has somewhere it has developed and it's it's it's falling into place right now you know this this chart that we are showing you the electronic one many were you know delayed it's not that you know the ones that were delayed uh uh it's been completely uh rectified or something but yes multiple of those delayed fls they are being you know boarded or it's it's being it's being uh you know being uh brought on track so uh the way we saw the things over here in the in the first half when we came and there's a there there's some sense of a transformation one thing that that is very important over here that you know these Digi yatra registration kiosks which are here they have been working and these were not really working in many of the airports in uh different parts of the country we this person over so we you know heard it from thees mouth these were down for a while in the afternoon then again uh the Indigo ones are not you know it's still down as he's been saying he's an airport Authority person uh these are Digi yatra uh you know kiosks one can you know take out a Digi slip and get you know smoothly suag I'm going to try and cut to awara who's also at the at one of the busiest airports in the world the Delhi indraa Gandhi International Airport we know is crowded at this point awara what's behind you what kind of uh Direction have the airlines given to their passengers have people got a message well let me tell you the chaos somewhat has subsided if we speak about the Delhi airport the boards which actually were showing no information just a couple of hours ago are now functioning properly but one thing that you will be able to notice is that most of the airlines they are in the checkin mode at the moment and that's because it's just one or two uh you know airlines that you are seeing which have been canceled and you know an airline fying from Delhi toor has been has been canceled apart from that there's just one flight to jaur which has been delayed otherwise all of them mostly are working uh you know around the clock and they are making sure that the passengers reach the spot on time it's not just that you know let me also just show you quickly Naila the que uh we could see Serpentine CES just almost 2 hours ago but now things have started moving smoothly so we can say that the K somewhat has subsided and the manual checking that's what nabila you were also speaking about the fact that the aviation Ministry is in touch with the AI that is the airport authorities of India so now they are working towards Shifting the gear and working towards manual things the serpent Q's have now you know drastically you know the the number of passengers in the Q Naila have have I'm sure You' agree with me one should really Lord the resilience of uh India and the Indian Airlines who bounc back so quickly maybe much before the uh the ones of broad have cuz uh we're quite used to working with the manual system and we know that our ground staff have been working relentlessly and Round the Clock to ensure seamless effect though it's not going to be seamless for sure because this is something that was never anticipated a huge crowds certainly but we're looking at 510 p.m. precisely we're g bringing you live coverage at 510 p.m. airports across India that was slightly chaotic about an hour ago have find I do finally see some kind of normaly so we're quite happy there Ash I'm going to come back to you cutting to Dave kotak joining us live from Mumbai they've watched the scenes in Mumbai a at Mumbai airport have people started trickling in much earlier to their flight [Music] well yes uh customers have started going in gradually but a lot of customers from the outer Lounge to the serpentine queue to the exit area when they're trying to come out a few flights have been cancelled uh some people were trying to go to indor and bopal but they're very angry and they have lambasted Indigo saying that the airlines management system is absolutely pathetic you can see in terms of this is anything but smooth of course operations have resumed but it's definitely Beyond smooth the serpentine cues only continue to grow longer more and more people keep getting added and as the day uh progresses more towards the evening a lot of people who were here on a business visit are also returning back and they delayed in fact a group just 5 minutes ago who came out from the airports inside Lounge they said they said that they waited inside for 3 hours and then they took another 1 hour to get back outside into the exit area they said that they are not communicating anything at this point in time no details are being given in fact even the basic courtesy to inform that that their flight was cancelled was not given to them as of now no fresh information is available in terms of those whose flights have been delayed or rescheduled or canceled as a matter of fact as to when the fresh schedule will come out but you can see once again behind me uh that the cisf is also taking a lot of time but uh things are slumping back to normaly but of course it will take a a few hours until the system has been entirely restored we also saw images of people being issued handwritten boarding passes uh this comprises of the workingclass corporate crowd a lot of senior citizens a lot of children also uh going we saw through our visuals uh of course every everybody is very inconvenience because of this kind of a global outage and the software glitch that has disrupted services not just in Mumbai uh Bangalore and different parts of India but also across the world and you see that uh in fact in America a major part of operations have not yet even resumed as a comparing ourselves to America Indian Airlines have issued a warning and they've done it right in time asking for people to come to the airport much in advance to their scheduled flight cuz now check-in will happen manually their online digital check-ins have been closed because of this technical glitch with the Microsoft system but what really is the problem awara uh Dave suag please do stay with us we're going to keep coming back to you but let's break it down exactly what this means for the people world over millions and their lives have been thrown out of gear as we see the Microsoft system has become faulty it appears that the issue is linked to cyber security failure with the cloud strike Falcon and that's had a domino effect impacting major airlines financial institutions and even emergency services from delayed flights and manual check-ins at the airports to stalled Financial transactions and news broadcast coming to a standstill this out outage year has really underscored vulnerabilities in the global digital infrastructure let's take a look at what exactly has transpired a massive Microsoft outage Unleashed havoc on computer systems across the world leaving millions of users worldwide unable to access critical applications the outage is possibly due to the failure of crowd strike Falcon a cyber security platform that provides Security Solutions for Microsoft Windows this is an issue with Microsoft's U you know partner firm cyber security firm which is crowd strike a crowd strike update which was meant essentially if you're getting a little technical u a falcon sensor which was meant to actually detect and prevent your systems from malware or this sort of an attack has actually crashed in terms of compromising what's happening with the larger Network so no this is not a Cyber attack it is genuinely a technical issue that crowd strike when I reach out to them are working on they've taken cognizance that this issue stems from their Falcon sensor they're trying to fix it and Microsoft is also working with them also trying to figure out these are major corporations Banks media networks Airlines everyone has come to a standstill and a grinding Hall so the the way that you essentially would do this is to divert traffic or to figure out if there are any fail safe mechanisms in place the outage impacted major airlines like American Airlines Delta spice jet Indigo vistara Air India among others several flights were delayed in India with Delhi bangaluru Kolkata Pune and Mumbai airports facing the maximum Brun the outage hit booking and check-in Services of several airlines in India forcing them to follow manual check-in and boarding processes at the airports Airlines also requested passengers to reach the airport early it was all chose they don't have any answers a single person is taking more than I think 30 to 40 minutes how can they cover up with it and I was one of them who was just in front of the cube and the server goes down [Music] [Music] no one expected this we were all dependent on uh these systems which is amids Galileo all these systems which are dependent on Microsoft and uh other internet booking engines now uh but before all these systems came we used to have a very good manual system I think uh passenger manifest is prepared and based on the passenger manifest Airlines can issue boarding cards manually uh it'll take a little more time and uh flights can go on there might be certain delays the worldwide it outage crippled Banks stock exchanges payment systems and Emergency Services several media organizations were clueless when they were unable to Broadcast News Britain Sky News News Agency Associated Press Australia's ABC News faced systems failure meanwhile Union it minister ashini vnav in a statement said the government is in touch with Microsoft and its associates the minister said the reason for this outage had been identified and updates have been released to resolve the issue the government has clarified that the national informatic Center network is not affected by the outage have to look at more investigations different countries are now huddling together to find out what should be the approaches countries have taken cognizance the government of India has taken cognizance of I see almost in the entire corporate India where systems are not able to work together the operations of corporate India are getting impacted so it could have an impact upon the nation upon the national economy and upon the confidence and the morale of the digital state stakeholders while it Engineers across the world rallied to minimize damage cyber Security Experts warn that such outages can have far-reaching effects especially if they last for an extended period Bureau report India today we see that the problem is across the globe in London we're looking at Rail and flight services that have been hampered and let's not even begin with the London Stock Exchange trading has taken a big hit we do have India today's Lina joining us live from London Lina please take it away what's really been uh the detrimental effect of this Microsoft outage we know that normaly has been hit largely within the rail sector and the airlines is the airport functioning as normal what uh what are the steps the government right now maling to take Naila I'm at the airport in Terminal 3 they were long cued they are getting better now so there are not all flights that are impacted there are certain Ai and certain flights The Selective impact of Microsoft outage these flights like the American Airlines flight some flights on British Airways to dmark they have been they have been taken to another route so there are certain that are cancelled there are some that are delayed and there are some that are still hanging about figuring out what should be done with them so different kind of impact and London airports would have different impact in fact different terminals have different impact Gat airport for example in London has been impacted hugely there are FES that are going extending to three to four hours there in fact here I'm told by some of the people who are working that situation is getting in control and I can see the crowds on the airport are also reducing the lines have shortened and some of them have moved or if they have canceled they have gone away of course those who have have their right cancelled they have not been given any airport or travel Arrangements because the staff is overwhelmed and their systems are not working but this is Airlines uh trains also there have been some train train links that have been impacted not all some ATMs they are saying that would they be impacted that people are turning up on ATM for money but not so much indeed something that has taken a lot lot of impact are the pharmacies or the GP surgeries now pharmacies I spoke to they told me that they're not able to downlo prescription they use a certain kind of software on Microsoft and they're not because the entire system has gone uh up and they have received an email from marof saying that their system has been that their system is not working so the they have not been able to download prescription so what happens is when we go to a GP surgery which is a doctor which is a center first point of contact they give us a prescription which is digital now everything is digital they send it on the phone and the and we sew a code now when we go and show a code to the pharmacy they will not be able to download that so they can't access any of their system so that is a huge problem for people who have to receive medicines or who have an appointment to do while internal systems of the hospitals one of the doctor told me has not been impacted so much so it's very selective and therefore that's where the cures and everything from but um croud stri they were doing where the bug that little bug they have deployed a fix crowd strike have deployed a fix and therefore this it is the the Improvement should be percolating and it's percolating as we speak okay you're saying that there is a fix it's basically uh they were tempted to try and fix the problem with a through a fix if I could take this question to uh Cyrus John maybe Cyrus you want to jump in on this what exactly does a fix mean we we hear Lina saying that their Microsoft has said that they've deployed a fix what exactly do they mean is this an actual solution that we're looking for or a permanent solution is yet to come so uh this is this could be temporary I mean I'm trying to understand what the fix is so basically whenever Windows your basic systems run into some kind of error or there complications these fixes are released by windows or Microsoft soft uh and these eventual fixes keep coming uh and in in this particular case we can understand that this fix is sort of a role back of the complication that had affected the entire ecosystem and in order for us to understand what the fix is I mean these could be complicated codes it could be codes that are written in some sort of an understanding whether the fix is going to fit immediately or not is something that we don't understand right now but yes when they say a fix has been released it is basically a piece of code that is being distributed across the globe and this basically will try to fix the system and bring it bring back noraly as we can understand okay so I'm going to really get to uh aush aladi who is our business today Tech today Editor to give us a little breakdown on what this really means aush it's unbelievable to see a complete meltdown of the systems across the globe how did this one technical issue bring the entire world to a stand still here abolutely Naila you know we're talking about a fix but the real question mark here is what was the problem who is to blame everyone has been strapping this and I must say this uh as well I must concede that we thought this was a Windows problem it's only a Windows problem because this cyber security firm crowd strike based in Austin Texas ended up launching an update early in the early hours of this of Friday morning which was meant for Windows if they done this for the other platforms maybe this could have gone wrong there as as well but it went wrong on Windows because this update this patch was launched for Windows now crowdstrike the company has actually put out a statement where they've said that this is only happening on Windows and not happening with Mac or Linux like I was saying and they've reiterated that this is not a security incident or a Cyber attack this is just a system failure but just being a system failure Naila is absolutely baffling because these are things which are usually check there's a whole a whole you know white hat a bunch of system mechanisms which are put in place to sure that nothing goes wrong this was rolled out and and even though it was rolled out we're realizing that this is impacted Banks like you said Aviation sector Hospitality even Emergency Services where and broadcast networks the fact being that if any of them were using crowd strikes Falcon uh security update that is where the problem was now the fix was simple it was there available on crowd strikes support page early on in the day as well all you had to do was boot your windows put it in safe mode then remove the file that was problematic and then obviously you know ensure that it's replaced and booted normally now where does the issue we can discuss this through the course of your show where does the issue then pan out and how does it unfold is it then a problem with the it the it teams in these companies or did Microsoft have anything to do with it Microsoft that was my question who's liable here who who takes responsibility for this catastropic failure you know and that is something that we really must get to because if you go by Microsoft statement they essentially have also distanced themselves from this saying this is we are aware that there is a system with a third party software saying that this is Falcon and crowd strikes problem but then the people who are being impacted are the end users so if we look at different nodes in this this is more of a legal team problem than an IT problem at this point because the it fix was out publicly the legal teams would all be trying to understand what was that term in the agreement because think about IT Crowd strike is coming up with uh security Solutions in simpler terms antivirus softwares end to-end Solutions making sure that nothing attacks your systems they are engaging with corporations like the airlines that were impacted the cues that you were showing earlier on the show and hospitals Emergency Services those people have end those organizations have end users who are actually being impacted by this this is this is almost and finally aayush whatever said we're looking at the entire world and its government systems relying on uh just three major players here you have Microsoft Amazon and Google providing these systems uh all your eggs in one basket this is the result we see what what's the alternative na you know usually big tech companies whenever they are coming up with a new product you're right Amazon with Amazon web services Microsoft with Microsoft Azure and Google with Google Cloud these are the three big services and I'll tell you what their market shares like AWS Amazon leads the pack with 31% followed by I think 25% with Microsoft aure and then 11% with Google Cloud these are the numbers we have here on Tech today now if you look at the amount that Microsoft has one is that cloud platform but you need to understand that it was not just Enterprises using this even users who just use Windows you and I using it in office could have been impact was impacted yes so you know the the impact is far-reaching so the real question is could Microsoft have averted this also I just want to make one thing very clear you know we'll be this is the developing story and we are getting all the latest and and top updates here on the India Today network but this company crowd strike is no stranger to controversy this is the same uh you know the US elections and all the news that's coming in from the US that's ongoing this is the same company that Donald Trump spoke about in his conversations with Ukraine when 2016 meddling with us elections by Foreign actors was brought up trout strip was one of the particular firms that were named there so there's a lot of stuff to figure out about CR stri but at this point they have said that they are fixing this and the patch is out there soon enough cuz it's also crippled our Indian uh Aviation system the airlines here are struggling to cope right now with manual uh check-ins looking at the share volumes of passengers here domestically but thank you very much aush for breaking that down for as Cyrus John and linaa uh for that context now Australia is suffering and struggling airports there reeling under under the same impact of This Global outage we heard voices coming in from there let's hear it the flo cancelled so now we're trying to find accommodation in Sydney which is not easy and daughters are trying to do that online and um then we'll have to try and get a flight home somehow somewhere sometime don't know it was very chaotic um sorry whoever arrived here they had no idea what's going on I otherwise was digital has now shifted into manual gear and Airlines though have assured the passengers at this point that there will be no cancellation grounding hasn't happened yet in India they are the ground staff in India is working tirelessly and relentlessly to restore stability but of course the question is how soon will this chaos end make no mistake this is of course a worldwide phenomenon not limited to India airports around the world right now witnessing similar scenes be it Paris be it Sydney Berlin United States States United Kingdom Singapore flights abroad have literally been grounded as opposed to India they experience unprecedented ticketing failures booking failures check-in issues we've hardly ever seen a handwritten boarding pass this is possibly the first time that we've seen a handwritten boarding pass in abundance this is of course a tip of the iceberg news from the banking sector is also just trickling in where customers claim that they aren't even able to transfer money thankfully that issue hasn't yet cropped up in India as yet but we are bracing for the worst of course preparing ourselves at the same time what do we know about the problem so far I'm going to take you through all those updates in this special let me first begin with the headlines Global it outage tripple Services worldwide India and Global Airlines hit Microsoft cyber security firm bug behind the outage Microsoft says resolution forthcoming [Music] Mega India Today impact upsc files F against IAS probationer Puja says attempted exam fraudulently cops book Puja Kar under cheating and [Music] fraud C yatra dictat Showdown escalates Yogi Adian says all eer along the route to card yatra have to display their name boards with the owner's names opposition says Yogi Adan promoting bigotry BJP allies from the ljp chak paswan jdu as well condemning this dictat by the up government emotional Donald Trump recalls the shooting horror reiterates the hand of God that saved him Trump calls Biden The Worst US president ever hit me I will tell you exactly what happened and you'll never hear it from me a second time because it's actually too painful to tell Bangladesh on the boil over 30 killed thousands injured in protests against the Hina shasa government over job quota that's 30% quota reserved for those who fought for independence of Bangladesh from Pakistan now unprecedented emplo unemployment rate in Bangladesh leading to youth protesting against sh Cena's [Music] government all right big update on the Microsoft outage that's really crippled several sectors you have a a message that's now been issued by the civil aviation Ministry in India and the guidelines there underscores a manual backup system that's been implemented assuring people that the issue will be resolved at least in India as soon as possible civil aviation of the the Civil Ministry of the civil aviation there in collaboration with AI has implemented manual backup system to maintain operational continuity the Civil Ministry and the AI closely monitoring the situation coordinating with Microsoft for Swift resolution this is an update coming in from the civil aviation Ministry that there is a backup system that they're currently working on and they're trying to swiftly resolve it and that specifically includes a collaboration with AI That's implemented a manual backup system to maintain operational continuity big development as a message coming in from the civil aviation Minister remember whatever said India has a huge influx of passengers into airports and if we have to shift the entire digital check-in system into manual uh gear it's going to be a herculan task of uh Assurance word of assurance coming in from the civil aviation Minister let's listen in Sy in airports across India let's cut across to our reporters we have all our reporters at different airports currently bringing us updates on what the situation is how crowded it is the agonizing information with Microsoft to troubl shoot a solution awara joining us live awara uh we have been given to believe that Ashwini wnav now in touch with Microsoft personally to try and find a solution which has practically brought the entire world world at least where the airports are concerned to a stand still it's been over 7 hours now well P not just a stand still it actually feels like you know this is a play which is running in front of our eyes you know but it seems like a part of some kind of a sci-fi movie but this is exactly what took place today it's not just the airports but banking systems across the globe many healthare providers also have now come to the Forefront and said that they were also facing some kind of issues our it Minister Ash W has been in touch with kof since today morning and not just that he's also now saying that internally the SE is c s s is now making sure that they speak with everyone who's been affected and in the next couple of hours the government believes pretty in the next 24 hours things will be sorted at least as far as India is concerned you know Asar if you can just get us up to speed with the fact right now especially where airports across the country are concerned there is a backlog uh U you know are things because now they've moved switched to the manual uh method very very slow what's the backlog looking like well let me tell you you know just at about an hour ago things were the the chaos actually settled down down and things were slowly slowly getting back on track because we did see the serpentine cues that he could see by about 1:00 or 2:00 The Rush has reduced and also because we have now shifted gears we are not uh using the tech we are now doing everything manually at the airport from the start to the beginning it's the people who are now at the Forefront so with regards to there is a small delay but flights have not been cancelled in the United States freting close to 500 flights were canceled in India that number stands to roughly 200 so it's very less across the across States but yes at the moment from what we understanding the serpentine CES have vanished and all the boards are now displaying proper information so those are those are the things that have been now shifted back and then in the next 24 hours the government's trying to make sure that things run smoothly across all the sectors all right but still still things still not up but part up is what we've been given to understand thank you ashwar for joining us but let's give our viewers a larger understanding on what really happened a massive Microsoft outage has thrown millions of users worldwide into deep chaos disrupting critical applications and services the outage believed to be linked uh to a cyber security failure with crowd strike Falcon has had a domino effect of s uh impacting major airlines financial institutions medical facilities and vulnerabilities in the global digital [Music] infrastructure a massive Microsoft outage Unleashed havoc on computer systems across the world leaving millions of users worldwide unable to access critical applications the outage is possibly due to the failure of crowd strike Falcon a cyber security platform that provides Security Solutions for Microsoft Windows the outage impacted major airlines like American Airlines Delta spice jet Indigo vistara Air India among others several flights were delayed in India with Delhi bangaluru Kolkata Pune and Mumbai airports facing the maximum brunt the outage hit booking and check-in Services of several airlines in India forcing them to follow manual check-in and boarding processes at the airports Airlines also requested passengers to reach the airport early all chose they don't have any answers a single person is taking more than I think 30 to 40 minutes how can they cover up with it and I was one of them who was just in front of the cube and the server goes [Music] down no one expected this we were all dependent on uh these systems which is amids Galileo all these systems which are dependent on Microsoft and uh other internet booking engines now uh but before all these systems came we used to have a very good manual system I think uh passenger manifest uh is prepared and based on the passenger manifest Airlines can issue boarding cards manually uh it'll take a little more time and uh flights can go on there might be certain delays the worldwide it outage Banks stock exchanges payment systems and Emergency Services several media organizations were clueless when they were unable to Broadcast News Britain Sky News News Agency Associated Press Australia's ABC News faced systems faure meanwhile Union it minister ashini vnav in a statement said the government is in touch with Microsoft and its associates the minister said the reason for this outage had been identified and updates have been released to resolve the issue the government has clarified that the national informatic Center network is not affected by the outage while it Engineers across the world RI to minimize damage cyber Security Experts warn that such outages can have far-reaching effects especially if they last for an extended period I'm here at hro airport and I've been speaking to people uh they have said that that uh the some of them who have that flight cancelled still remain to be so but others are telling me from the airline staff that slowly it's been fixed and they're getting things in hand so it's not a blanket situation where the flights have been cancelled it's different for different people and therefore the confusion and the cures and people have to therefore make their individual inquiries to find out where they stand with the airline the for India today from P airport [Music] London all right uh you know I want to connect uh right now to Cyrus John our editor emerging Tech indiatoday.in to actually get a larger understanding of what really happened and what can we expect especially in the future because Cyrus what happened this morning was nothing short of a scene uh you know from a film of sorts where practically the entire world came to a stand still that's right pry we've seen so many references like these in Hollywood movies right when uh a bunch of hackers uh kind of take control of the entire ecosystem and shut it down however the the good thing is what what was a relief is that the CEO of CR strike has confirmed that this is not a Cyber attack it is basically a flaw in code that has not gone well with the entire Microsoft ecosystem so basically what happened these These are cyber security for crowd strike is a cyber security firm and they need to coordinate with Microsoft in terms of data security and uh they have to release live patches because this is real-time data that is being transferred so in that process somehow the batch that was released by crot strike wasn't compatible with the Azure or the Microsoft ecosystem and which is exactly why this entire ecosystem of Microsoft came down and while the company has said cross strike has said that they have released fixes we cannot expect this fix to immediately fix the problem because it is just like your Windows update you get an update it fixes the problem within the system gradually so this is a gradual fix that the company has released it will be released in phases and we can expect like a couple of hours or maybe even days for the entire ecosystem of Microsoft to come back to life as it was operating earlier but again this exposes the vulnerability of being uh being exposed to just one ecosystem one server because if Microsoft goes down we saw how it affected uh many services so for example if you're working on Google's uh cloud services or Amazon's cloud services it could happen again so we need to identify this problem we need to really find contingencies and put them in place so that this never happens again but uh yes it's a relief that the company crowd strike has confirmed uh that it was an issue with the bug uh it was a bug that would caus the disruption and a fix has been released so we can expect operations to resume uh within hours or or a couple of days that the problem is there is no transparency right now from Microsoft's side or crowd strike side because if they make people understand or the stakeholders understand that this was the issue maybe a fix could be done within uh the companies within the stakeholders but right now there is no transparency so there's a lot of ambiguity around what the problem was but again some communication coming in from both companies that they have released a fix and the solution will be I mean this entire issue will be sorted very soon all right I appreciate you joining us you're going to come back to you for more updates uh thank you there sir is with that uh let's quickly dip into the latest political news that's breaking right now and it's coming in from the state of utar Pradesh where it seems otherwise wor digital has now shifted into manual gear and Airlines though have assured the passengers at this point that there will be no cancellation grounding hasn't happened yet in India they are the ground staff in India is working tirelessly and relentlessly to restore stability but of course the question is how soon will this chaos end make no mistake this is of course a worldwide phenomenon not limited to India airports around the world right now witnessing similar scenes be at Paris be it Sydney Berlin United States United Kingdom Singapore flights abroad have literally been grounded as opposed to India they experience unprecedented ticketing failures booking failures check-in issues we've hardly ever seen a handwritten boarding pass this is possibly the first time that we've seen a handwritten boarding pass in abundance this is of course a tip of the iceberg news from the banking sector is also just trickling in where customers claim that they aren't even able to transfer money thankfully that issue hasn't yet cropped up in India as yet but we are bracing for the worst of course preparing ourselves at the same time what do we know about the problem so far I'm going to take you through all those updates in this special let me first begin with the headlines Global it outage Services worldwide India and Global Airlines hit Microsoft cyber security firm bug behind the outage Microsoft says resolution [Music] forthcoming Mega India Today impact upsc files firir against IAS proba Puja says attempted exam fraudulently cops book Puja Kadar under cheating and [Music] fraud ker yatra dictat Showdown escalates Yogi adiat says all eer along the route to C yatra have to display their name boards with the owner names opposition says Yogi adityan promoting bigotry BJP allies from the ljp chak paswan jdu as well condemning this dictat by the up government emotional Donald Trump recalls the shooting horror reiterates the hand of God that saved him Trump calls Biden The Worst US president ever hit me I will tell you exactly what happened and you'll never hear it from me a second time because it's actually too painful to tell Bangladesh on the boil over 30 killed thousands injured in protests against the Hina shik hassa government over job quarter that's 30% qua reserved for those who fought for independence of Bangladesh from Pakistan now unprecedented emplo unemployment rate in Bangladesh leading to youth protesting against shena's government [Music] all right big update on the Microsoft outage that's really crippled several sectors you have a a message that's now been issued by the civil aviation Ministry in India and the guidelines there underscores a manual backup system that's been implemented assuring people that the issue will be resolved at least in India as soon as possible civil aviation of the the Civil Ministry of the Civ Aviation there in collaboration with AI has implemented manual backup system to maintain operational continuity the Civil Ministry and the AI closely monitoring the situation coordinating with Microsoft for Swift resolution this is an update coming in from the civil aviation Ministry that there is a backup system that they're currently working on and they're trying to swiftly resolve it and that specifically includes a collaboration with AI that's implemented a manual backup system to maintain operational continuity big development as a message coming in from the civil aviation Minister remember whatever said India has a huge influx of passengers into airports and if we have to shift the entire digital check-in system into manual uh gear it's going to be a herculan task of uh Assurance word of assurance coming in from the civil aviation Minister let's listen in Sy destructions in airports across India let's cut across to our reporters we have all our reporters at different airports currently bringing us updates on what the situation is how crowded it is the agonizing weight for the passengers suag Roy joining us live from Kolkata we have Aishwarya palal from Delhi airport Dave kotak joining us from the Mumbai airport so ragy let me start with you what's happening at the Kolkata airport could could you elaborate has there been any word of advice given to passengers we know all Airlines have asked their passengers to arrive at the airports early because it's going to be a manual system of checkin take us through what's behind [Music] you well Nela you know the situation seems to have uh you know smooth up ever since you know since we have been reporting over here what we had seen initially at around let's say 132 uh the in the system has somewhere it has developed and it's it's it's falling into place right now you know this this chart that we are showing you the electronic one many were you know delayed it's not that you know the ones that were delayed uh uh it's been completely uh rectified or something but yes multiple of those delayed fls they are being you know boarded or it's it's being it's being uh you know being uh brought on track so uh the way we saw the things over here in the in the first half when we came and there's a there's some sense of a transformation one thing that that is very important over here that you know these Digi yatra registration chios which are here they have been working and these were not really working in many of the airports in uh different parts of the country we'll ask this person over so we you know heard it from the hes mouth these were down for a while in the afternoon then again uh the Indigo ones are not you know it's still down as he's been saying he's in airp Authority person uh these are Digi yatra uh you know kiosk one can you know take out a Digi slip and get you know smoothly enter suag I'm going to try and cut to awara who is also at the at one of the busiest airports in the world the Delhi indraa Gandhi International Airport we know is crowded at this point awara what's behind you what kind of uh Direction have the airlines given to their passengers have people got a message let me tell you the chaos somewhat has subsided if we speak about the Delhi airport the boats which actually were showing no information just a couple of hours ago are now functioning properly but one thing that you will be able to notice is that most of the airlines they are in the checkin mode at the moment and that's because it's just one or two uh you know airlines that you are seeing which have been canceled and uh you know an airline fying from Delhi to deur has been has been cancelled apart from that there's just one flight to jaur which has been delayed otherwise all of them mostly are working you know run the clock and they are making sure that the passengers reach the spot on time it's not just that you know let me also just show you quickly Naila the que we could see Serpentine CES just almost 2 hours ago but now things have started moving smoothly so we can say that the K somewhat has subsided and the manual checking that's what Naila you were also speaking about the fact that the aviation Ministry is in touch with the AI that is the airport authorities of India so now they are working towards Shifting the gear and working towards manual things the serpentine cues have now uh you know drastically uh you know the the number of passengers in the Q Naila have have would agree with me one should really Lord the resilience of uh India and the Indian Airlines who bounced back so quickly maybe much before the uh the ones of broad have cuz uh we're quite used to working with the manual system and we know that our ground staff have been working relentlessly and Round the Clock to ensure a seamless Affair though it's not going to be seamless for sure because this is something that was never anticipated huge crowds certainly but we're looking at 5 10 p.m. precisely we're g bringing you live coverage at 5:10 p.m. airports across India that was slightly chaotic about an hour ago have find I do finally see some kind of normaly so we're quite happy there as I'm going to come back to you cutting to Dave kotak joining us live from Mumbai Dave what's the scenes in Mumbai a at Mumbai airport have people started trickling in much earlier to their flight [Music] well yes uh customers have started going in gradually but a lot of customers from the outer Lounge to the serpentine queue to the exit area when they're trying to come out a few flights have been canceled uh some people were trying to go to indor and Bal but they're very angry and they have lambasted Indigo saying that the airlines management system is absolutely pathetic you can see in terms of this is anything but smooth of course operations have resumed but it's definitely Beyond smooth the serpentine cues only continue to grow longer more and more people keep getting added and as the day uh progresses more towards the evening a lot of people who were here on a business visit are also returning back and they delayed in fact a group just 5 minutes ago who came out from the airports inside Lounge they say they said that they waited inside for 3 hours and then they took another 1 hour to get back outside into the exit area they said that they are not communicating anything at this point in time no details are being given in fact even the basic courtesy to inform that that their flight was cancelled was not given to them as of now no fresh information is available in terms of those whose flights have been delayed or rescheduled or canceled as a matter of fact as to when the fresh schedule will come out but you can see once again behind me uh that the cisf is also taking a lot of time but uh things are slumping back to normaly but of course it will take a few hours until the system has been entirely restored we also saw images of people being issued handwritten boarding passes uh this comprises of the workingclass corporate crowd a lot of senior citizens a lot of children also uh going we saw through our visuals uh of course every everybody is very inconvenience because of this kind of a global outage and the software glitch that has disrupted services not just in Mumbai uh Bangalore and different parts of India but also across the world and you see that uh in fact in America a major part of operations have not yet even resumed as a not comparing ourselves to America Indian Airlines have issued a warning and they've done it right in time asking for people to come to the airport much in advance to their scheduled flight cuz now check-in will happen manually their online digital check-ins have been closed because of this technical glitch with the Microsoft system but what really is the problem awara uh Dave suag please do stay with us we're going to keep coming back to you but let's break it down exactly what this means for the people world over millions and their lives have been thrown out of gear as we see the Microsoft system has become faulty it appears that the issue is linked to cyber security failure with the cloud strike Falcon and that's had a domino effect impacting major airlines financial institutions and even Emergency Services from delayed flights and manual check-ins at the airports to stalled Financial transactions and news broadcasts coming to a standstill this out outage year has really underscored vulnerabilities in the global digital infrastructure let's take a look at what exactly has transpired a massive Microsoft outage Unleashed havoc on computer systems across the world leaving millions of users worldwide an able to access critical applications the outage is possibly due to the failure of crowd strike Falcon a cyber security platform that provides Security Solutions for Microsoft Windows this is an issue with Microsoft's U you know partner firm cyber security firm which is crowd strike a crowd strike update which was meant essentially if you're getting a little technical uh a falcon sensor which was meant to actually detect and prevent your systems from malware or this sort of an attack has actually crashed in terms of compromising what's happening with the larger Network so no this is not a Cyber attack it is genuinely a technical issue that crowd strike when I reached out to them are working on they've taken cognizance that this issue stems from their Falcon sensor they're trying to fix it and Microsoft is also working with them also trying to figure out these are major corporations Banks media networks Airlines everyone has come to uh a stand still and a grinding Hall so the the way that you essentially would do this is to divert traffic or to figure out if there are any fail safe mechanisms in place the outage impacted major airlines like American Airlines Delta spice jet Indigo vistara Air India among others several flights were delayed in India with Delhi bangaluru Kolkata Pune and Mumbai airports facing the maximum brand the outage hit book cooking and check-in Services of several airlines in India forcing them to follow manual check-in and boarding processes at the airports Airlines also requested passengers to reach the airport early was all chose they don't have any answers a single person is taking more than I think 30 to 40 minutes how can they cover up with it and I was one of them who was just in front of the cube and the server goes down [Music] [Music] no one expected this we were all dependent on uh these systems which is amids Galileo all these systems which are dependent on Microsoft and uh other internet booking engines now uh but before all these systems came we used to have a very good man system I think uh passenger manifest is prepared and based on the passenger manifest Airlines can issue boarding cards manually uh it'll take a little more time and uh flights can go on there might be certain delays the worldwide it outage crippled Banks stock exchanges payment systems and Emergency Services several media organizations were clueless when they were unable to broadcast news Britain Sky News News Agency Associated Press Australia's ABC News faced systems failure meanwhile Union it minister ashini vnav in a statement said the government is in touch with Microsoft and its associates the minister said the reason for this outage had been identified and updates have been released to resolve the issue the government has clarified that the national informatic Center is not affected by the outage have to look at more investigations different countries are now huddling together to find out what should be the approaches countries have taken cognizance the government of India has taken cognizance of I see almost in the entire corporate India where systems are not able to work together the operations of corporate India are getting impacted so it could have an impact upon the nation upon the national economy and upon the confidence and the morale of the digital stakeholders while it Engineers across the world rallied to minimize damage cyber Security Experts warn that such outages can have far-reaching effects especially if they last for an extended period Bureau report India today we see that the problem is across the globe in London we're looking at Rail and flight services that have been hampered and let's not even begin with the London Stock Exchange Trading has taken a big hit we do have India today's Lina joining us live from London Lina please take it away what's really been uh the detrimental effect of this Microsoft outage we know that normaly has been hit largely within the rail sector and the airlines is the airport functioning as normal what uh what are the steps the government right now Maring to take Naila I'm at the airport in terminal 3 there will long cues they are getting better now so they're not all flights that are impacted there are certain Alli and certain flights a selective impact of uh Microsoft outrage these flights like the American Airlines flight some flights on British Airways to Denmark they have been they have been taken to another route so there are certain that are cancelled there are some that are delayed and there are some that are still hanging about figuring out what should be done with them so a different kind of impact and London airports would have different impact in fact different terminals have different impact G airport for example in London has been impacted hugely there are FES that are going extending to three to four hours there in fact here I'm told by some of the people who are working that situation is getting in control and I can see the crowds on the airport are also reducing the lines have shortened and some of them have moved or they have canceled they have gone away of course those who have have their right cancelled they have not been given any airport or travel Arrangements because the staff is overwhelmed and their systems are not working but this is Airlines uh trains also there have been some train train links that have been impacted not all some ATMs they are saying that would they be impacted that people are turning up on ATM for money but not so much indeed something that has taken a lot of impact are the pharmacies or the GP surgeries now pharmacies I spoke to they told me that they're not able to download prescription they use a certain kind of software on Microsoft and they're not because the entire system has gone uh up and they have received an email from Microsoft saying that their system has been H their system is not working so the they have not been able to download prescription so what happens is when we go to a GP surgery which is a doctor which is a center first point of contact they give us a prescription which is digital now everything is digital they send it on the phone and the and we s a code now when we go and show a code to the pharmacy they will not be able to download that so they can't access any of their system so that is a huge problem for people who have to receive medicines or who have an appointment to do while internal systems of the hospitals one of the doctors told me has not been impacted so much so it's very selective and therefore that's where the cures and everything emerges from but um croud stri they were doing where the bug that little bug they have deployed a fix crowd strike have deployed a fix and therefore this it is the the uh Improvement should be percolating and it's percolating as we speak okay you're saying that there is a fix it's basically uh they were tempted to try and fix the problem with a through a fix if I could take this question question to uh Cyrus John maybe Cyrus you want to jump in on this what exactly does a fix mean we we hear Lina saying that their Microsoft has said that they've deployed a fix what exactly do they mean is this an actual solution that we're looking for or a permanent solution is yet to come so uh this is this could be temporary I mean I'm trying to understand what the fix is so basically whenever Windows your basic systems run into some kind of error or there complications these fixes are released by windows or Microsoft uh and these eventual fixes keep coming uh and in in this particular case we can understand that this fix is sort of a roll back of the complication that had affected the entire ecosystem and in order for us to understand what the fix is I mean these could be complicated codes it could be codes that are written in some sort of an understanding whether the fix is going to fit immediately or not is something that we don't understand right now but yes when they say a fix has been released it is basically a piece of code that is being distributed across the globe and this basically will try to fix the system and bring it bring back noraly as we can understand okay so I'm going to really get to aush aladi who is our business today Tech today Editor to give us a little breakdown on what this really means aush it's unbelievable to see a complete meltdown of the systems across the globe how did this one technical issue bring the entire world to a stand still here abely Naila you know we're talking about fix but the real question mark here is what was the problem who is to blame everyone has been strapping this and I must say this uh as well I must concede that we thought this was a Windows problem it's only a Windows problem because this cyber security firm crowd strike based in Austin Texas ended up launching an update early in the early hours of this or Friday morning which was meant for Windows if they done this for the other platforms maybe this could have gone wrong there as well but it went strong on Windows because this update this patch was launched for Windows now crowdstrike the company has actually put out a statement where they've said that this is only happening on Windows and not happening with Mac or Linux like I was saying and they've reiterated that this is not a security incident or a Cyber attack this is just a system failure but just being a system failure Naila is absolutely baffling because these are things which are usually check there's a whole a whole you know white hat a bunch of system mechanisms which are put in place to ensure that that nothing goes wrong this was rolled out and and even though it was rolled out we're realizing that this is impacted Banks like you said Aviation sector Hospitality even Emergency Services where and broadcast networks the fact being that if any of them were using crowd strikes Falcon uh security update that is where the problem was now the fix was simple it was there available on crowd strikes support page early on in the day as well all you had to do was boot your windows put it in safe mode then remove the file that was problematic and then obviously you know ensure that it's replaced and booted normally now where does the issue we can discuss this through the cost of your show where does the issue then pan out and how does it unfold is it then a problem with the it the it teams in these companies or did Microsoft have anything to do with it Microsoft that was my question who's liable here who who takes responsibility for this catastrophic failure you know and that is something that we really must get to because if you go by Microsoft statement they essentially have also distanced themselves from this saying this is we are aware that there is a system with a third party software saying that this is Falcon and crowd strikes problem but then the people who are being impacted are the end users so if we look at different nodes in this this is more of a legal team problem than an IT problem at this point because the it fix was out publicly the legal teams would all be trying to understand what was that term in the agreement because think about IT Crowd strike is coming up with uh Security Solutions in simpler terms antivirus softwares end to-end Solutions making sure that nothing attacks your systems they are engaging with corporations like the airlines that were impacted the cues that you were showing earlier on the show and hospitals Emergency Services those people have those organizations have end users who are actually being impacted by this this is this is almost and finally aayush whatever said we're looking at the entire world and its government systems relying on just three major players here you have micr roft Amazon and Google providing these systems uh all your eggs in one basket this is the result we see what what's the alternative na you know usually big tech companies whenever they are coming up with a new product you're right Amazon with Amazon web services Microsoft with Microsoft Azure and Google with Google Cloud these are the three big services and I'll tell you what their market shares like AWS Amazon leads the pack with 31% followed by I think 25% with Microsoft Azure and then 11% with Google Cloud these are the numbers we have here on Tech today now if you look at the amount that Microsoft has one is their Cloud platform but you need to understand that it was not just Enterprises using this even users who just use Windows you and I using it in office could have been impacted was impacted yes so you know the the impact is far reaching so the real question is could Microsoft have averted this also I just want to make one thing very clear you know we'll be this is the developing story and we are getting all the latest and and top updates here on the India Today network but this company crowd strike is no stranger to controversy this is the same uh you know the US elections and all the news that's coming in from the US that's ongoing this is the same company that Donald Trump spoke about in his conversations with Ukraine when 2016 meddling with us elections by Foreign actors was brought up trout strip was one of the particular firms that were named there so there's a lot of stuff to figure out about BR strike but at this point they have said that they are fixing this and the patch is out there moft it's soon enough cuz it's also crippled our Indian uh Aviation system the airlines here are struggling to cope right now with manual uh check-ins looking at the share volumes of passengers here domestically but thank you very much aush for breaking that down for as Cyrus John and Lena uh for that context now Australia is suffering and struggling airports there reeling under the same fact of This Global outage we heard voices coming in from there let's hear it their fls been cancelled so now we're trying to find accommodation in Sydney which is not easy and daughters are trying to do that online and um then we'll have to try and get a flight home somehow somewhere sometime don't know it was very chaotic um so whoever arrived here they had no idea what's going on I otherwise was digital has now shifted into manual gear and Airlines though have assured the passengers at this point that there will be no cancellation grounding hasn't happened yet in India they are the ground staff in India is working tirelessly and relentlessly to restore stability but of course the question is how soon will this chaos end make no mistake this is of course a worldwide phenomenon not limited to India airports around the world right now witnessing similar scenes be it Paris be it Sydney Berlin United States you United Kingdom Singapore flights abroad have literally been grounded as opposed to India they experience unprecedented ticketing failures booking failures check-in issues we've hardly ever seen a handwritten boarding pass this is possibly the first time that we've seen a handwritten boarding pass in abundance this is of course a tip of the iceberg news from the banking sector is also just trickling in where customers claim that they aren't even able to transfer money thankfully that issue hasn't yet cropped up in India as yet but we are gracing for the worse of course preparing ourselves at the same time what do we know about the problem so far I'm going to take you through all those updates in this special let me first begin with the headlines Global it outage tripple Services worldwide India and Global Airlines hit Microsoft cyber security firm bug behind the outage Microsoft says resolution forthcoming [Music] Mega India Today impact upsc files firir against IAS probation Puja says attempted exam fraudulently cops book Puja Kadar under cheating and [Music] fraud C yatra dictat Showdown escalates Yogi Adian says all eer along the route to C yatra have to display their name boards with the owner's names opposition says Yogi adityan promoting bigotry BJP allies from the ljp chak paswan jdu as well condemning this dictat by the up government emotional Donald Trump recalls the shooting horror reiterates the hand of God that saved him Trump calls Biden The Worst US president ever hit me I will tell you exactly what happened and you'll never hear it from me a second time because it's actually too painful to tell Bangladesh on the boil over 30 killed thousands injured in protests against the Hina shikina government over job quota that's 30% quota reserved for those who fought for independence of Bangladesh from Pakistan now unprecedented emplo unemployment rate in Bangladesh leading to youth protesting against sh Cena's [Music] government all right big update on the Microsoft outage that's really crippled several sectors you have a a message that's now been issued by the civil aviation Ministry in India and the guidelines there underscores a manual backup system that's been implemented assuring people that the issue will be resolved at least in India as soon as possible civil aviation of the the Civil Ministry of the civil aviation there in collaboration with AI has implemented manual backup system to maintain operational continuity the Civil Ministry and the AI closely monitoring the situation coordinating with Microsoft for Swift resolution this is an update coming in from the civil aviation Ministry that there is a backup system that they're currently working on and they're trying to swiftly resolve it and that specifically includes a collaboration with AI That's implemented a manual backup system to maintain operational continuity big development as a message coming in from the civil aviation Minister remember whatever said India has a huge influx of passengers into airports and if we have to shift the entire digital check-in system into manual uh gear it's going to be a herculan task of uh Assurance word of assurance coming in from the civil aviation Minister let's listen in instructions in airports across India let's cut across to our reporters we have all our reporters at different airports currently bringing us updates on what the situation is how crowded it is the agonizing weight for the passengers suag Roy joining us live from Kolkata we have Aishwarya paliwal from Delhi airport Dave kotak joining us from the Mumbai airport so ragi let me start with you what's happening at the Kolkata airport could could you elaborate has there been any word of advice given to passengers we know all Airlines have asked their passengers to arrive at the airports early because it's going to be a manual system of checkin take us through what's behind [Music] you well Nel you know the situation seems to have uh you know smoothed up ever since you know since we have been reporting over here what we had seen initially at around let's say 132 uh the in the system has somewhere it has developed and it's it's it's falling into place right now uh you know this this chart that we are showing you the electronic one many were you know delayed it's not that you know the ones that were delayed uh uh it's been completely uh rectified or something but yes multiple of those delayed flights they are being uh you know boed or it's it's being it's being uh you know being uh brought on track so uh the way we saw the things over here in the in the first hour when we came and there's a there's some sense of a transformation one thing that that is is very important over here that you know these Digi yatra registration kiosks which are here they have been working and these were not really working in many of the airports in different parts of the country we'll ask this person over here so we you know heard it from the horses mouth these were down for a while in the afternoon then again uh the Indigo ones are not you know it's still down as he's been saying he's an airport Authority person uh these are Digi yatra uh you know kiosk so one can you know take out a Digi slip and get you know smoothly enter I'm going to try and cut to awara who's also at the one of the iest airports in the world the Delhi indraa Gandhi International Airport we know is crowded at this point awara what's behind you what kind of uh Direction have the airlines given to their passengers have people got a message well let me tell you the chaos somewhat has subsided if we speak about the Delhi airport the boats which actually were showing no information just a couple of hours ago are now functioning properly but one thing that you will be able to notice is that most of the airlines they are in the checkin mode at the moment and that's because it's just one or two uh you know airlines that you are seeing which have been canceled and you know an airline fying from Delhi to deur has been has been canceled apart from that there's just one flight to jaur which has been delayed otherwise all of them mostly are working uh you know around the clock and they are making sure that the passengers reach the spot on time it's not just that you know let me also just show you quickly Naila the Q we could see Serpentine qes just almost 2 hours ago but now things have started moving smoothly so we can say that the C somewhat has subsided and the manual checking that's what Naila you were also speaking about the fact that the aviation Ministry is in touch with the AI that is the airport authorities of India so now they are working towards Shifting the gear and working towards manual things the serpentine cues have now uh you know drastically uh you know the the number of passengers in the que Naila have have you know one should I I'm sure you would agree with me one should really L the resilience of India and the Indian Airlines who bounced back so quickly maybe much before the uh the ones abroad have cuz we're quite used to working with the manual system and we know that our ground staff have been working relentlessly and Round the Clock to ensure a seamless Affair though it's not going to be seamless for sure because this is something that was never anticipated a huge crowds certainly but we're looking at 510 p.m. precisely we're g bringing you live coverage at 510 p.m. and ports across India that was slightly chaotic about an hour ago have find I do finally see some kind of normaly so we're quite happy there I I'm going to come back to you cutting to Dave kotak joining us live from Mumbai Dave what's the scenes in Mumbai a at Mumbai airport have people started trickling in much earlier to their [Music] flight well yes uh customers have started going in gradually but a lot of customers from the outer Lounge to the serpentine queue to the exit area when they're trying to to come out a few flights have been cancelled uh some people were trying to go to indor and bopal but they're very angry and they have lambasted Indigo saying that the airlines management system is absolutely pathetic you can see in terms of this is anything but smooth of course operations have resumed but it's definitely Beyond smooth the serpentine cues only continue to grow longer more and more people keep getting added and as the day uh progresses more towards the evening a lot of people who were here on a business visit are also returning back and they delayed in fact a group just 5 minutes ago who came out from the airports inside Lounge they said they said that they waited inside for 3 hours and then they took another 1 hour to get back outside into the exit area they said that they are not communicating anything at this point in time no details are being given in fact even the basic courtesy to inform that that their flight was canceled was not given to them as of now no fresh information is available in terms of those those whose flights have been delayed or rescheduled or canceled as a matter of fact as to when the fresh schedule will come out but you can see once again behind me uh that the cisf is also taking a lot of time but uh things are slumping back to normaly but of course it will take a few hours until the system has been entirely restored we also saw images of people being issued hand written boarding passes uh this comprises of the workingclass corporate crowd a lot of senior City citizens a lot of children also going we saw through our visuals uh of course every everybody is very inconvenience because of this kind of a global outage and the software glitch that has disrupted services not just in Mumbai uh Bangalore and different parts of India but also across the world and you see that uh in fact in America uh a major part of operations have not yet even well not comparing ourselves to America Indian Airlines have issued a morning and they've done it right in time asking for people to come to the airport much in advance to their scheduled flight cuz now checkin will happen manually did their online digital check-ins have been closed because of this technical glitch with the Microsoft system but what really is the problem aishwara uh Dave suag please do stay with us we're going to keep coming back to you but let's break it down exactly what this means for the people world over millions and their lives have been thrown out of gear as we see the Microsoft system has become faulty it appears that the issue is linked to cyber security failure with the cloud strike Falcon and that's had a domino effect impacting major airlines financial institutions and even emergency services from delayed flights and manual check-ins at the airports to stalled Financial transactions and news broadcasts coming to a standstill this out outage here has really underscored vulnerabilities in the global digital infrastructure let's take a look at what exactly has transpired a massive Microsoft outage Unleashed havoc on computer systems across the world leaving millions of users worldwide unable to access critical applications the outage is possibly due to the failure of crowd strike Falcon a cyber security platform that provides Security Solutions for Microsoft Windows this is an issue with Microsoft's U you know partner firm cyber security firm which is crowd strike a crowd strike update which was meant essentially if you're getting a little technical u a falcon sensor which was meant to actually detect and prevent your systems from malware or this sort of an attack has actually crashed in terms of compromising what's happening with the larger Network so no this is not a Cyber attack it is genuinely a technical issue that crowd strike when I reached out to them are working on they have taken cognizance that this issue stems from their Falcon sensor they're trying to fix it and Microsoft is also working with them also trying to figure out these are major corporations Banks media networks Airlines everyone has come to uh a standstill and a grinding Hall so the the way that you essentially would do this is to divert traffic or to figure out if there are any fail safe mechanisms in place the outage impacted major airlines like American Airlines Delta spice jet Indigo vistara Air India among others several flights were delayed in India with Delhi bangaluru Kolkata Pune and Mumbai airports facing the maximum Brun the outage hit booking and check-in Services of several airlines in India forcing them to follow manual check-in and boarding processes at the airports Airlines also requested passengers to reach the airport early because all CHS they don't have any answers a single person is taking more than I think 30 to 40 minutes how can they cover up with it and I was one of them who was just in front of the cube and the server goes [Music] down no one expected this we were all dependent on uh these systems which is amids Galileo all these systems which are dependent on Microsoft and uh other internet booking engines now uh but before all these systems came we used to have a very good manual system I think uh passenger manifest uh is prepared and based on the passenger manifest Airlines can issue boarding cards manually uh it will take a little more time and uh flights can go on there might be certain delays the worldwide it outage crippled Banks stock exchanges payment systems and Emergency Services several media organizations were clueless when they were unable to Broadcast News Britain Sky News News Agency Associated Press Australia's ABC News faced systems failure this meanwhile Union it minister ashin vnav in a statement said the government is in touch with Microsoft and its associates the minister said the reason for this outage had been identified and updates have been released to resolve the issue the government has clarified that the national informatic Center network is not affected by the outage have to look at more investigations different countries are now huddling together to find out what should be the approaches countries have taken cognizance the government of India has taken cognizance so I see almost in the entire corporate India where systems are not able to work together the operations of corporate India are getting impacted so it could have an impact upon the nation upon the national economy and upon the confidence and the morale of the digital stakeholders while it Engineers across the world rally to minimize damage cyber Security Experts warn that such outages can have far-reaching effects especially if they last for for an extended period Bureau report India today we see that the problem is across the globe in London we're looking at Rail and flight services that have been hampered and let's not even begin with the London Stock Exchange trading has taken a big hit we do have India today's Lina joining us live from London Lina please take it away what's really been uh the detrimental effect of this Microsoft outage we know that the normaly has been hit largely within the rail sector and the airlines is the airport functioning as normal what uh what are the steps the government right now maling to take Naila I'm at the aort in terminal 3 they were long cues they are getting better now so they are not old flights that are impacted there are certain aines and certain flights The Selective impact of Microsoft outage these flights like American Airlines flight some flights on British Airways to Denmark they have been they have been taken to another route so there are certain that are cancelled there are some that are delayed and there are some that are still hanging about figuring out what should be done with them so a different kind of impact and London airports would have different impact in fact different terminals have different gck airport for example in London has been impacted hugely there are FES that are going extending to three to four hours there in fact here I'm told by some of the people who are working that situation is getting in control and I can see the crowds on the airport are also reducing the lines have shortened and some of them have moved or if they have cancelled they have gone away of course those who have have their right cancelled they have not been given any airport or travel Arrangements because the staff is overwhel and the systems are not working but this is Airlines uh trains also there have been some train train Lings that have been impacted not all some ATMs they are saying that would they be impacted that people are turning up on ATM for money but not so much indeed something that has taken a lot of impact are the pharmacies or the GP surgeries now pharmacies I spoke to they told me that they're not a to download prescription they use a certain kind of software on Microsoft and they're not a because the entire system has gone uh up and they have received an email from maros saying that their system has been H there their system is not working so the they have not been able to download prescription so what happens is when we go to a GP surgery which is a doctor which is a center first point of contact they give us a prescription which is digital now everything is digital they send it on the phone and the and we SE a code now when we go and show a code to the pharmacy they will not be able to download that so they can't access any of their system so that is a huge problem for people who have receive medicines or who have an appointment to do while internal systoms of the hospitals one of the doctor told me has not been impacted so much so it's very selective and therefore that's where the cures and everything emerges from but um croud stri little they were doing where the bug that little bug is really they have deployed a fix crowd strike have deployed a fix and therefore this it is the the Improvement should be percolating and is circulating as we speak okay you're saying that there is a fix it's basically uh they were tempted to try and fix the problem with a through a fix if I could take this question to uh Cyrus John maybe Cyrus you want to jump in on this what exactly does a fix mean we we hear Lina saying that their Microsoft has said that they've deployed a fix what exactly do they mean is this an actual solution that we're looking for or a permanent solution is yet to come so uh this is this could be temporary I mean I'm trying to understand what the fix is so basically whenever Windows your basic systems run into some kind of error or there complications these fixes are released by windows or Microsoft uh and these eventual fixes keep coming uh and in in this particular case we can understand that this fix is sort of a roll back of the complications that had affected the entire ecosystem and in order for to to understand what the fix is I mean these could be complicated codes it could be codes that are written in some sort of an understanding but whether the fix is going to fit immediately or not is something that we don't understand right now but yes when they say a fix has been released it is basically a piece of code that is being distributed across the globe and this basically will try to fix the system and bring it bring back normaly as we can understand okay so I'm going to really get to aush eladi who is our business today Tech today Editor to give us a little breakdown on what this really means aayush it's unbelievable to see a complete meltdown of the systems across the globe how did this one technical issue bring the entire world to a stand still here abolutely Naila you know we're talking about a fix but the real question mark here is what was the problem who is to blame everyone has been strapping this and I must say this as well I must concede that we thought this was a Windows problem it's only a Windows problem because this cyber security firm crowd strike based in Austin Texas ended up launching an update early in the early hours of this or Friday morning which was meant for Windows if they' done this for the other platforms maybe this could have gone wrong there as well but it went wrong on Windows because this update this patch was launched for Windows now crowdstrike the company has actually put out a statement where they've said that this is only happening on Windows and not happening with Mac or Linux like I was saying and and they've reiterated that this is not a security incident or a Cyber attack this is just a system failure but just being a system failure AA is absolutely baffling because these are things which are usually check there's a whole a whole you know white hat a bunch of system mechanisms which are put in place to ensure that nothing goes wrong this was rolled out and and even though it was rolled out we're realizing that this is impacted Banks like you said Aviation sector Hospitality even Emergency Services where B broadcast Networks the fact being that if any of them were using crowd strikes Falcon uh security update that is where the problem was now the fix was simple it was there available on crowd strikes support page early on in the day as well all you had to do was boot your windows put it in safe mode then remove the file that was problematic and then obviously you know ensure that it's replaced and booted normally now where does the issue we can discuss this through the course of your show where does the issue then pan out and how does it unfold is it a problem with the it the it teams in these companies or did Microsoft have anything to do with it Microsoft that was my question who's liable here who who takes responsibility for this catastrophic failure you know and that is something that we really must get to because if you go by Microsoft statement they essentially have also distanced themselves from this saying this is we are aware that there is a system with a third party software saying that this is Falcon and crowd strikes problem but then the people who are being being impacted are the end users so if we look at different nodes in this this is more of a legal team problem than an IT problem at this point because the it fix was out publicly the legal teams would all be trying to understand what was that term in the agreement because think about IT Crowd strike is coming up with uh Security Solutions in simpler terms antivirus softwares end to-end Solutions making sure that nothing attacks your systems they are engaging with corporations like the airlines that were impacted the cues that you were showing earlier on the show and hospitals Emergency Services those people have end those organizations have end users who are actually being impacted by this this is this is almost and finally aush whatever said we're looking at the entire world and its government systems relying on just three major players here you have Microsoft Amazon and Google providing these systems uh all your eggs in one basket this is the result we see what what's the alternative NAA you know usually big Tech companies whenever they are coming up with a new product you're right Amazon with Amazon web services Microsoft with Microsoft Azure and Google with Google Cloud these are the three big services and I'll tell you what their market shares like AWS Amazon leads the pack with 31% followed by I think 25% with Microsoft isure and then 11% with Google Cloud these are the numbers we have here on Tech today now if you look at the amount that Microsoft has one is their Cloud platform but you need to understand that it was not just Enterprises using this even users who just just use Windows you and I using it in office could have been impacted was impacted yes so you know the the impact is far-reaching so the real question is could Microsoft have averted this also I just want to make one thing very clear you know we'll be this is the developing story and we are getting all the latest and and top updates here on the India Today network but this company crowd strike is no stranger to controversy this is the same uh you know the US elections and all the news that's coming in from the US that's ongoing this is the same company that Donald Trump spoke about in his conversations with Ukraine when 2016 meddling with us elections by Foreign actors was brought up trout strike was one of the particular firms that were named there so there's a lot of stuff to figure out about crri but at this point they have said that they are fixing this and the patch is out there Microsoft soon enough because it's also crippled our Indian uh Aviation system the airlines here are struggling to cope right now with manual uh check-ins looking at the share volumes of passengers here domestically but thank you very much aayush for breaking that down for as Cyrus John and linaa uh for that context now Australia is suffering and struggling airports there reeling under the same impact of This Global outage we heard voices coming in from there let's hear it their flight's been cancelled so now we're trying to find accommodation in Sydney which is not not easy and daughters are trying to do that online and um then we'll have to try and get a flight home somehow somewhere some time turn up it was very chaotic um sorry whoever arrived here they had no idea what's going on I otherwise worst digital has now shifted into manual gear and Airlines though have assured the passengers at this point that there will be no cancellation grounding hasn't happened yet in India they are the ground staff in India is working St lessly and relentlessly to restore stability but of course the question is how soon will this chaos end make no mistake this is of course a worldwide phenomenon not limited to India airports around the world right now witnessing similar scenes be it Paris be it Sydney Berlin United States United Kingdom Singapore flights abroad have literally been grounded as opposed to India they experience unprecedented ticketing failures booking failures check-in issues we've hardly ever seen a handwritten boarding pass this is possibly the first time that we've seen a handwritten boarding pass in abundance this is of course a tip of the iceberg news from the banking sector is also just trickling in where customers claim that they aren't even able to transfer money thankfully that issue hasn't yet cropped up in India as yet but we are gracing for the worst of course preparing ourselves at the same time what do we know about the problem so far I'm going to take you through all those updates in this special let me first begin with the headlines Global it outage Services worldwide India and Global Airlines hit Microsoft cyber security firm bug behind the outage Microsoft says resolution [Music] forthcoming Mega India Today impact upsc files firir against IAS probationer Puja says attempted exam fraudulently cops book Puja Kadar under cheat and [Music] fraud C yatra dictat Showdown escalates Yogi adiyan says all eer along the route to card yatra have to display their name boards with the owner's names opposition says Yogi Adian promoting bigotry BJP allies from the ljp chak paswan jdu as well condemning this dictat by the up government emotional Donald Trump recalls the shooting horror reiterates the hand of God that saved him Trump calls Biden The Worst US president ever hit me I will tell you exactly what happened and you'll never hear it from me a second time because it's actually too painful to tell Bangladesh on the boil over 30 killed thousands injured in protests against the Hina shik hassa government over job quota that's 30% quota reserved for those who fought for independence of Bangladesh from Pakistan now unprecedented emplo unemployment rate in Bangladesh leading to youth protesting against sh Casa's government [Music] all right big update on the Microsoft outage that's really crippled several sectors you have a a message that's now been issued by the civil aviation Ministry in India and the guidelines there underscores a manual backup system that's been implemented assuring people that the issue will be resolved at least in India as soon as possible civil aviation of the the Civil Ministry of the civil aviation there in collaboration with AI has implemented manual backup system to maintain operational continuity the Civil Ministry and the AI closely monitoring the situation coordinating with Microsoft for Swift resolution this is an update coming in from the civil aviation Ministry that there is a backup system that they're currently working on and they're trying to to swiftly resolve it and that specifically includes a collaboration with AI That's implemented a manual backup system to maintain operational continuity big development as a message coming in from the civil aviation Minister remember whatever said India has a huge influx of passengers into airports and if we have to shift the entire digital check-in system into manual uh gear it's going to be a herculan task of uh a short word of assurance coming in from the civil aviation Minister let's listen in system disruptions in airports across India let's cut across to our reporters we have all our reporters at different airports currently bringing us updates on what the situation is how crowded it is the agonizing weight for the passengers so Sagi Roy joining us live from Kolkata we have Aishwarya paliwal from Delhi airport Dave kotak joining us from the Mumbai airport Sagi let me start with you what's happening at the Kolkata airport could could you elaborate has there been any word of advice given to passengers we know all Airlines have asked their passengers to arrive at the airports early because it's going to be a manual system of checkin take us through what's behind [Music] you well you know the situation seems to have uh you know smoo up ever since you know since we have been reporting over here what we had seen uh initially at around let's say 132 uh the in the system has somewhere it has developed and it's it's it's falling into place right now uh you know this this chart that we are showing you the electronic one many were you know delayed it's not that you know the ones that were delayed uh uh it's been completely uh rectified or something something but yes multiple of those delayed flights they are being you know boarded or it's it's being it's being uh you know being brought on track so uh the way we saw the things over here in the in the first hour when we came and there's a there there's some sense of a transformation one thing that that is very important over here that you know these uh Digi yatra registration kiosks which are here they have been working and these were not really working in many of the airports in uh different parts of the country will ask this person over here so we you know heard it from the hes mouth these were down for a while in the afternoon then again uh the Indigo ones are not you know it's still down as he's been saying he's an airport Authority person uh these are Digi yatra uh you know kiosk one can you know take out a Digi slip and get you know smoothly enter I'm going to try and cut to awara who is also at the at one of the busiest airports in the world the Delhi indraa Gandhi International Airport we know is crowded at this point awara what's behind you what kind of uh Direction have the airlines given to their passengers have people got a message let me tell you the chaos some what has subsided if we speak about the Delhi airport the boats which actually were showing no information just a couple of hours ago are now functioning properly but one thing that you will be able to notice is that most of the airlines they are in the checkin mode at the moment and that's because it's just one or two uh you know airlines that you are seeing which have been canceled and you know an airline fying from Delhi to deur has been has been canceled apart from that there's just one flight to jaor which has been delayed otherwise all of them mostly are working uh you know around the clock and they are making sure that the passengers reach the spot on time it's not just that you know let me also just show you quickly Naila the que we could see Serpentine cues just almost 2 hours ago but now things have started moving smoothly so we can say that the chaos somewhat has subsided and uh the manual checking that's what Naila you were also speaking about the fact that the aviation Ministry is in touch with the AI that is the airport Authority of India so now they are working towards Shifting the gear and working towards manual things the serpentine cues have now you know drastically you know the the number of passengers in the qila have have you one should I I'm sure You' agree with me one should really L the resilience of uh India and the Indian Airlines who bounced back so quickly maybe much before the uh the ones abroad have cuz we're quite used to working with the manual system and and we know that our ground staff have been working relentlessly and Round the Clock to ensure a seamless Affair though it's not going to be seamless for sure because this is something that was never anticipated a huge crowds certainly but we're looking at 510 p.m. precisely we're g bringing you live coverage at 510 p.m. airports across India that was slightly chaotic about an hour ago have find I do finally see some kind of normaly so we're quite happy there as I'm going to come back to you cutting to Dave kotak joining us live from Mumbai Dave what's the scenes in Mumbai a at Mumbai airport have people started trickling in much earlier to their [Music] flight well yes uh customers have started going in gradually but a lot of customers from the outer Lounge to the suren time que to the exit area when they're trying to come out a few flights have been canceled some people were trying to go to indor and bopal but they're very angry and they have lambasted Indigo saying that the airlines management system is absolutely pathetic you can see in terms of this is anything but smooth of course operations have resumed but it's definitely Beyond smooth the serpentine cues only continue to grow longer more and more people keep getting added and as the day uh progresses more towards the evening a lot of people who were here on a business visit are also returning back and they're delayed in fact a group uh just 5 minutes ago who came out from the airports inside Lounge they said they said that they waited inside for three hours and then they took another 1 hour to get back outside into the exit area they said that they are not communicating anything at this point in time no details are being given in fact even the basic courtesy to inform that that their flight was canceled was not given to them as of now no fresh information is available in terms of those whose flights have been delayed or rescheduled or cancelled as a matter of fact as to when the fresh schedule will come out but you can see once again behind me uh that the cisf is also taking taking a lot of time but uh things are slumping back to normaly but of course it will take a few hours until the system has been entirely restored we also saw images of people being issued handwritten boarding passes uh this comprises of the working class corporate crowd a lot of senior citizens a lot of children also going we saw through our visuals uh of course every everybody is very inconvenience because of this kind of a global outage and the software glitch that has disrupted service is not just in Mumbai uh Bangalore and different parts of India but also across the world and you see that uh in fact in America a major part of operations have not yet even resumed as not comparing ourselves to America Indian Airlines have issued a warning and they've done it right in time asking for people to come to the airport much in advance to their scheduled flight cuz now check-in will happen manually their online digital check-ins have been closed because of this technical glitch with the Microsoft system but what really is the problem awara uh Dave suag please do stay with us we're going to keep coming back to you but let's break it down exactly what this means for the people world over millions and their lives have been thrown out of gear as we see the Microsoft system has become faulty it appears that the issue is linked to cyber security failure with the cloud strike falcon in and that's had a domino effect impacting major airlines financial institutions and even emergency services from delayed flights and manual check-ins at the airports to stall Financial transactions and news broadcasts coming to a standstill this out outage here has really underscored vulnerabilities in the global digital infrastructure let's take a look at what exactly has transpired a massive Microsoft outage Unleashed havoc on computer systems across the world leaving millions of users worldwide unable to access critical applications the outage is possibly due to the failure of crowd strike Falcon a cyber security platform that provide security solutions for Microsoft Windows this is an issue with Microsoft's uh you know partner firm cyber security firm which is crowd strike a crowd strike update which was meant essentially if you're getting a little technical uh a falcon sensor which was meant to actually detect and prevent your systems from malware or this sort of an attack has actually crashed in terms of compromising what's happening with the larger Network so no this is not a Cyber attack it is genuinely a technical issue that crowd strike when I reached out to them are working on they have taken cognizance that this issue stems from their Falcon sensor they're trying to fix it and Microsoft is also working with them also trying to figure out these are major corporations Banks media networks Airlines everyone has come to uh a stand still and a grinding Hall so the the way that you essentially would do this is to divert traffic or to figure out if there are any fail safe mechanisms in place the outage impacted major airlines like American Airlines Delta spice jet Indigo vistara Air India among others several flights were delayed in India with dead bangaluru Kolkata Pune and Mumbai airports facing the maximum brand the outage hit booking and check-in Services of several airlines in India forcing them to follow manual check-in and boarding processes at the airports Airlines also requested passengers to reach the airport early it was all CHS they don't have any answers a single person is taking more than I think 30 to 40 minutes how can they cover up with it and I was one of them who was just in front of the cube and the server goes [Music] down problem no one expected this we were all dependent on uh these systems which is amdas Galo all these systems which are dependent on Microsoft and uh other internet booking engines now uh but before all these systems came we used to have a very good manual system I think uh passenger manifest uh is prepared and based on the passenger manifest Airlines can issue boarding cards manually uh it'll take a little more time and uh flights can go on there might be certain delays the worldwide it outage crippled Banks stock exchanges payment system systems and Emergency Services several media organizations were clueless when they were unable to Broadcast News Britain Sky News News Agency Associated Press Australia's ABC News faced systems failure meanwhile Union it minister ashini vnav in a statement said the government is in touch with Microsoft and its associates the minister said the reason for this outage had been identified and updates have been released to resolve the issue the government has clarified that the national informatic Center network is not affected by the outage have to look at more investigations different countries are now huddling together to find out what should be the approaches countries have taken cognizance the government of India has taken cognizance of I see almost in the entire corporate India where systems are not able to work together the operations of corporate India are getting impacted so it could have an impact upon the nation upon the national economy and upon the confidence and the morale of the digital stakeholders while it Engineers across the world rallied to minimize damage cyber Security Experts warn that such outages can have far-reaching effects especially if they last for an extended period Bureau report India today we see that the problem is across the globe in London we're looking at Rail and flight services that have been hampered and let's not even begin with the London Stock Exchange trading has taken a big hit we do have India today's Lina joining us live from London Lina please take it away what's really been uh the detrimental effect of this Microsoft outage we know that normaly has been hit largely within the rail sector and the airlines is the airport functioning as normal what uh what are the steps the government right now Ming to take Naila I'm at the airport in terminal 3 there were long cues they are getting better now so they are not all flights that are impacted there are certain Alli and certain flights a selective impact of Microsoft outage these flights like the American Airlines flight some flights on British Airways to Denmark they have been they have been taken to another route so there are certain that are cancelled there are some that are delayed and there are some that are still hanging about figuring out what should be done with them so a different kind of impact and London airports would have different impact in fact different terminal have different impact Glick airport for example in London has been impacted hugely there are FES that are going extending to three to four hours there in fact here I'm told by some of the people who are working that situation is getting in control and I can see that crowds on the airport are also reducing the lines have shortened and some of them have moved or if they have canceled they have gone away of course those who have have their FL cancelled they have not been given any airport or travel Arrangements because the our staff is over and their systems are not working but this is Airlines uh trains also there have been some train train Lings that have been impacted not all some ATMs they are saying that would they be impacted that people are turning up on ATM for money but not so much indeed something that has taken a lot of impact are the pharmacies or the GP surgeries now pharmacies I spoke to they told me that they're not able to download prescription they use a certain kind of software on Microsoft and they're not because the entire system has gone up and they have received an email from Microsoft saying that their system has been their system is not working so the they have not been able to download prescription so what happens is when we go to a GP surgery which is a doctor which is a center first point of contact they give us a prescription which is digital now everything is digital they send it on the phone and the and we s a code now when we go and show a code to the pharmacy they will not be able to download that so they can't access any of their system so that is a huge problem for people who have receive medicines or who have an appointment to do while internal systems of the hospitals one of the doctor told me has not been impacted so much so it's very selective and therefore that's where the cures and everything emerges from but um proud interesting this littleit they were doing where the bug that little they have deployed a fix crowd strike have deployed a fix and therefore this it is the the Improvement should be percolating and it's percolating as we speak okay you're saying that there is a fix it's basically uh they were tempted to try and fix the problem with a through a fix if I could take this question to uh Cyrus John maybe Cyrus you want to jump in on this what exactly does a fix mean we we hear Lina saying that there Microsoft has said that they've deployed a fix what exactly do they mean is this an actual solution that we're looking for or a permanent solution is yet to come so uh this is this could be temporary I mean I'm trying to understand what the fix is so basically whenever windows your basic systems run into some kind of error or there complications these fixes are released by windows or Microsoft and these eventual fixes keep coming uh and in in this particular case we can understand that this fix is sort of a roll back of the complication that had affected the entire ecosystem and in order for us to understand what the fix is I mean these could be complicated codes it could be codes that are written in some sort of an understanding whether the fix is going to fit immediately or not is something that we don't understand right now but yes when they say a fix has been released it is basically a piece of code that is being distributed across the globe and this basically will try to fix the system and bring it bring back noraly as we can understand okay so I'm going to really get to aush Eli who is our business today Tech today Editor to give us a little breakdown on what this really means aush it's unbelievable to see a complete meltdown of the systems across the globe how did this one Tech technical issue bring the entire world to a stand still here abely Naila you know we're talking about a fix but the real question mark here is what was the problem who is to blame everyone has been strapping this and I must say this as well I must con seeed that we thought this was a Windows problem it's only a Windows problem because this cyber security firm crowd strike based in Austin Texas ended up launching an update early in the early hours of this or Friday morning which was meant for Windows if they done this for the other platforms maybe this could have gone wrong there as well but it went wrong on Windows because this update this patch was launched for Windows now crowdstrike the company has actually put out a statement where they've said that this is only happening on Windows and not happening with Mac or Linux like I was saying and they've reiterated that this is not a security incident or a Cyber attack this is just a system failure but just being a system failure Naila is absolutely baffling because these are things which are usually check there's a whole a whole you know white hat a bunch of system mechanisms which are put in place to ensure that nothing goes wrong this was rolled out and and even though it was rolled out we're realizing that this has impacted Banks like you said Aviation sector Hospitality even Emergency Services when and broadcast networks the fact being that if any of them were using crowd strikes Falcon uh security update that is where the problem was now the fix was simple it was there available on crowd strikes support page early on in the day as well all you had to do was boot your windows put it in safe mode then remove the file that was problematic and then obviously you know ensure that it's replaced and booted normally now where does the issue we can discuss this through the course of your show where do the issue then pan out and how does it unfold is it then a problem with the it the it teams in these companies or did Microsoft have anything to do with it m that was my question who's liable here who who takes responsibility for this catastrophe F failure you know and that is something that we really must get to because if you go by Microsoft statement they essentially have also distanced themselves from this saying this is we are aware that there is a system with a third party software saying that this is Falcon and crowd strikes problem but then the people who are being impacted are the end users so if we look at different nodes in this this is more of a legal team problem than an IT problem at this point because the it fix was out publicly the legal teams would all be trying to understand what was that term in the agreement because think about IT Crowd strike is coming up with uh Security Solutions in simpler terms antivirus softwares end to-end Solutions making sure that nothing attacks your systems they are engaging with corporations like the airlines that were impacted the cues that you were showing earlier on the show and hospitals Emergency Services those people have end those organizations have end users who are actually being impacted by this this is this is almost and finally aush whatever said we're looking at the entire world and its government systems relying on just three major players here you have Microsoft Amazon and Google providing these systems uh all your eggs in one basket this is the result we see what what's the alternative NAA you know usually big tech companies whenever they are coming up with a new product you're right Amazon with Amazon web services Microsoft with Microsoft is your and Google with Google Cloud these are the three big services and I'll tell you what their market shares like AWS Amazon Amon leads the pack with 31% followed by I think 25% with Microsoft aure and then 11% with Google Cloud these are the numbers we have here on Tech today now if you look at the amount that Microsoft has one is their Cloud platform but you need to understand that it was not just Enterprises using this even users who just use Windows you and I using it in office could have been impacted G was impacted yes so you know the the impact is far-reaching so the real question is could Microsoft have averted this also I just want to make one thing very clear you know we'll be this is the developing story and we are getting all the latest and and top updates here on the India Today network but this company crowd strike is no stranger to controversy this is the same uh you know the US elections and all the news that's coming in from the US that's ongoing this is the same company that Donald Trump spoke about in his conversations with Ukraine when 2016 meddling with us elections by Foreign actors was brought up trout strike was one of the particular firms that were named there so there's a lot of stuff to figure out about CR stri but at this point they have said that they are fixing this and the patch is out there m hope it's soon enough cuz it's also crippled our Indian uh Aviation system the airlines here are struggling to cope right now with manual uh check-ins looking at the share volumes of passengers here domestically but thank you very much aush for breaking that down for as Cyrus John and linaa uh for that context now Australia is suffering and struggling airports there reeling under the same impact of This Global outage we heard voices coming in from there let's hear it their fl's been cancelled so now we trying to upon accommodation in Sydney which is not easy and daughters are trying to do that online and um then we'll have to try and get a flight home somehow somewhere sometime don't know it was very chaotic um so whoever arrived here they had no idea what's going on I otherwise was digital has now shifted into manual GE and Airlines though have assured the passengers at this point that there will be no cancellation grounding hasn't happened yet in India they are the ground staff in India is working tirelessly and relentlessly to restore stability but of course the question is how soon will this chaos end make no mistake this is of course a worldwide phenomenon not limited to India airports around the world right now witnessing similar scenes be it Paris be it Sydney Berlin United States United Kingdom Singapore flights abroad have literally been grounded as opposed to India they experience unprecedented ticketing failures booking failures checking issues we've hardly ever seen a handwritten boarding pass this is possibly the first time that we've seen a handwritten boarding pass in abundance this is of course a tip of the iceberg news from the banking sector is also just trickling in where customers claim that they aren't even able to transfer money thankfully that issue hasn't yet cropped up in India as yet but we are bracing for the worst of course preparing ourselves at the same time what do we know about the problem so far I'm going to take you through all those updates in this special let me first begin with the headlines Global it outage Services worldwide India and Global Airlines hit Microsoft cyber security firm bug behind the outage Microsoft says resolution [Music] forthcoming Mega India Today impact upsc files F against IAS probation Puja says attempted exam fraudulently cops book Puja Kadar under cheating and [Music] fraud C yatra dictat Showdown escalates Yogi Adian says all eer along the route to card yra have to display their name boards with the owner names opposition says Yogi adityan promoting bigotry BJP allies from the ljp chak paswan jdu as well condemning this dictat by the up government emotional Donald Trump recalls the shooting horror reiterates the hand of God that saved him Trump calls Biden The Worst US president ever hit me I will tell you exactly what happened and you'll never hear it from me a second time because it's actually too painful to tell Bangladesh on the boil over 30 killed thousands injured in protests against the Hina shik hassa government over job quota that's 30% quota reserved for those who fought for independence of Bangladesh from Pakistan now unprecedented emplo unemployment rate in Bangladesh leading to youth protesting against shena's [Music] government all right big update on the Microsoft outage that's really crippled several sectors you have a a message that's now been issued by the civil aviation Ministry in India and the guidelines there underscores a manual backup system that's been implemented assuring people that the issue will be resolved at least in India as soon as possible civil aviation of the the Civil Ministry of the civil aviation there in collaboration with AI has implemented manual backup system to maintain in operational continuity the Civil Ministry and the AI closely monitoring the situation coordinating with Microsoft for Swift resolution this is an update coming in from the civil aviation Ministry that there is a backup system that they're currently working on and they're trying to swiftly resolve it and that specifically includes a collaboration with aaii that's implemented a manual backup system to maintain operational continuity big development as a message coming in from the civil aviation Minister remember whatever said India has a huge influx of passengers into airports and if we have to shift the entire digital check-in system into manual uh gear it's going to be a herculine task of uh Assurance word of assurance coming in from the civil aviation Minister let's listen in s instructions in airports across India let's cut across to our reporters we have all our reporters at different airports currently bringing us updates on what the situation is how crowded it is the agonizing weight for the passengers suag Roy joining us live from Kolkata we have aishwara paliwal from Delhi airport Dave kotak joining us from the mbai airport so ragi let me start with you what's happening at the Kolkata airport could could you elaborate has there been any word of advice given to passengers we know all Airlines have asked their passengers to arrive at the airports early because it's going to be a manual system of checkin take us through what's behind [Music] you well Nel you know the situation seems to have uh you know smooth up ever since you know since we have been reporting over here what we had seen initially at around let's say 132 uh the in you the system has somewhere it has developed and it's it's it's falling into place right now you know this this chart that we are showing you the electronic one many were you know delayed it's not that you know the ones that were delayed uh uh it's been completely uh rectified or something but yes multiple of those delayed flights they are being uh you know boarded or it's it's being it's being uh you know being uh brought on track so uh the way we saw the things over here in the in the first hour when we came and there's a there there's some sense of a transformation one thing that that is very important over here that you know these Digi yatra registration kiosks which are here they have been working and these were not really working in many of the airports in different parts of the country we'll ask this person over here know heard it from the horses mouth these were down for a while in the afternoon then again uh the Indigo ones are not you know it's still down as he's been saying he's an airport Authority person uh these are Digi yatra uh you know kiosk so one can you know take out a Digi SL and get you know smoothly enter I'm going to try and cut to awara who's also at the at one of the busiest airports in the world the Delhi indraa Gandhi International Airport we know is crowded at this point awara what's behind you what kind of uh Direction have the airlines given to their passengers have people got a message well let me tell you the chaos somewhat has subsided if we speak about the Delhi airport the boards which actually were showing no information just a couple of hours ago are now functioning properly but one thing that you will be able to notice is that most of the airlines they are in the checkin mode at the moment and that's because it's just one or two uh you know airlines that you are seeing which have been canceled and you know an airline flying from Delhi to deur has been has been canceled apart from that there's just one flight to jur which has been delayed otherwise all of them mostly are working uh you know around the clock and they are making sure that the passengers reach the spot on time it's not just that you know let me also to show you quickly Naila the que we could see Serpentine cues just almost 2 hours ago but now things have started moving smoothly so we can say that the cha somewhat has subsided and the manual checking that's what Naila you were also speaking about the fact that the aviation Ministry is in touch with the AI that is the airport authorities of India so now they are working towards Shifting the gear and working towards manual things the serpentine Q's have now uh you know drastically uh you know the the number of passengers in the Q Naila have to have you know one should I I'm sure You' agree with me one should really L the resilience of uh India and the Indian Airlines who bounced back so quickly maybe much before the uh the ones AB broad have cuz uh we're quite used to working with the manual system and we know that our ground staff have been working relentlessly and Round the Clock to ensure a seamless Affair though it's not going to be seamless for sure because this is something that was never anticipated a huge crowds certainly but we're looking at 510 p.m. precisely we're bringing you live coverage at 510 p.m. airports across India that was slightly chaotic about an hour ago have find I do finally see some kind of normaly so we're quite happy there as I'm going to come back to you cutting to Dave kotak joining us live from Mumbai theyve watch the scenes in Mumbai at Mumbai airport have people started trickling in much earlier to their [Music] flight well yes uh customers have started going in gradually but a lot of customers from the outer Lounge to the serpentine queue to the exit area when they're trying to come out a few flights have been canceled some people were trying to go to indor and bopal but they're very angry and they have lambasted Indigo saying that the airlines management system is absolutely pathetic you can see in terms of this is anything but smooth of course operations have resumed but it's definitely Beyond smooth the serpentine cues only continue to grow longer more and more people keep getting added and as the day uh progresses more towards the evening a lot of people who were here on a business visit are also returning back and they delayed in fact a group just 5 minutes ago who came out from the airports inside Lounge they said they said that they waited inside for 3 hours and then they took another 1 hour to get back outside into the exit area they said that they are not communicating anything at this point in time no details are being given in fact even the basic courtesy to inform formed that that their flight was cancelled was not given to them as of now no fresh information is available in terms of those whose flights have been delayed or rescheduled or canceled as a matter of fact as to when the fresh schedule will come out but you can see once again behind me uh that the cisf is also taking a lot of time but uh things are slumping back to normaly but of course it will take a few hours until the system has been entirely restored we also saw images of people being issued in handwritten boarding passes uh this comprises of the workingclass corporate crowd a lot of senior citizens a lot of children also are going we saw through our visuals uh of course every everybody is very inconvenience because of this kind of a global outage and the software glitch that has disrupted services not just in Mumbai uh Bangalore and different parts of India but also across the world and you see that uh in fact in America uh a major part of operations have not yet even resumed well not comparing ourselves to America Indian Airlines have issued a warning and they've done it right in time asking for people to come to the airport much in advance to their scheduled flight cuz now check-in will happen manually did their online digital check-ins have been closed because of this technical glitch with the Microsoft system but what really is the problem awara uh Dave suag please do stay with us we're going to keep coming back to you but let's let's break it down exactly what this means for the people world over millions and their lives have been thrown out of gear as we see the Microsoft system has become faulty it appears that the issue is linked to cyber security failure with your Cloud strike Falcon and that's had a domino effect impacting major airlines financial institutions and even emergency services from delayed flights and manual check-ins at the airports to stalled Financial transactions and news broadcasts coming to a standstill this out outage here has really underscored vulnerabilities in the global digital infrastructure let's take a look at what exactly has transpired a massive Microsoft outage Unleashed havoc on computer systems across the world leaving millions of users worldwide unable to access critical applications the outage is possibly due to the f failure of crowd strike Falcon a cyber security platform that provides Security Solutions for Microsoft Windows this is an issue with Microsoft's U you know partner firm cyber security firm which is crowd strike a crowd strike update which was meant essentially if you're getting a little technical uh a falcon sensor which was meant to actually detect and prevent your systems from malware or this sort of an attack has actually crashed crash in terms of compromising what's happening with the larger Network so no this is not a Cyber attack it is genuinely a technical issue that crowd strike when I reached out to them are working on they've taken cognizance that this issue stems from their Falcon sensor they're trying to fix it and Microsoft is also working with them also trying to figure out these are major corporations Banks media networks Airlines everyone has come to uh a standstill and a grinding Hall so the the way that you essentially would do this is to divert traffic or to figure out if there are any fail safe mechanisms in place the outage impacted major airlines like American Airlines Delta spice jet Indigo vistara Air India among others several flights were delayed in India with Delhi bangaluru Kolkata Pune and Mumbai airports facing the maximum Brun the outage hit booking and check-in Services of several airlines in India forcing them to follow manual check-in and Bo processes at the airports Airlines also requested passengers to reach the airport early was all chose they don't have any answers a single person is taking more than I think 30 to 40 minutes how can they cover up with it and I was one of them who was just in front of the cube and the server goes down [Music] [Music] no one expected this we were all dependent on uh these systems which is amids Galileo all these systems which are dependent on Microsoft and uh other internet booking engines now uh but before all these systems came we used to have a very good manual system I think uh passenger manifest is prepared and based on the passenger manifest Airlines can issue boarding cards manually uh it'll take a little more time and uh flights can go on there might be certain delays the worldwide it outage crippled Banks stock exchanges payment systems and Emergency Services several media organizations were clueless when they were unable to Broadcast News Britain Sky News News Agency Associated Press Australia's a BC News faced systems failure meanwhile Union it minister ashin vnav in a statement said the government is in touch with Microsoft and its associates the minister said the reason for this outage had been identified and updates have been released to resolve the issue the government has clarified that the national informatic Center network is not affected by the outage have to look at more investigations different countries are now huddling together to find out what should be the approaches countries have taken cognizance the government of India has taken cisms of I see almost in the entire corporate India where systems are not able to work together the operations of corporate India are getting impacted so it could have an impact upon the nation upon the national economy and upon the confidence and the morale of the digital stakeholders while it Engineers across the world rally to minimize damage cyber Security Experts warn that such outages can have far-reaching effects especially if they last for an extended period Bureau report India today we see that the problem is across the globe in London we're looking at Rail and flight services that have been hampered and let's not even begin with the London Stock Exchange trading has taken a big hit we do have India today's Lina joining us live from London Lina please take it away what's really been uh the detrimental effect of this Microsoft outage we know that normaly has been hit largely within the rail sector and the airlines is the airport functioning as normal what uh what are the steps the government right now maling to take Naila I'm at the airport in terminal 3 they were long cues they are getting better now so they're not old flights that are impacted they Sear certain airlines and certain flights a selective impact of Microsoft outrage these flights like the American Airlines flight some flights on British Airways to Denmark they have been they have been taken to another route so there are certain that are cancelled there are some that are delayed and there are some that are still hanging about figuring out what should be done with them so a different kind of impact and London airports would have different impact in fact different terminals have different impact gck airport for example in London has been impacted hugely there are FES that are going extending to three to four hours there in fact here I'm told by some of the people who are working that situation is getting in control and I can see the crowds on the airport are also reducing the lines have shortened and some of them have moved or if they have canceled they have gone away of course those who have have their right cancelled they have not not been given any airport or travel Arrangements because the staff is over and their systems are not working but this is Airlines uh trains also there have been some train train Lings that have been impacted not all some ATMs they are saying that would they be impacted that people are turning up on ATM for money but not so much indeed something that has taken a lot of impact are the pharmacies or the GP surgeries now pharmacies I spoke to they told me that they're not not able to download prescription they use a certain kind of software on Microsoft and they're not a because the entire system has gone up and they have received an email from maros saying that their system has been H that their system is not working so the they have not been able to download prescription so what happens is when we go to a GP surgery which is a doctor which is a center first point of contact they give us a prescription which is digital now everything is digital they send it on the phone and the and we s a code now when we go and show a code to the pharmacy they will not be able to download that so they can't access any of their system so that is a huge problem for people who have to receive medicines or who have an appointment to do while internal systems of the hospitals one of the doctor told me has not been impacted so much so it's very selective and therefore that's where the cures and everything emerges from but um proud stries littleit where the bug that little bug is they have deployed a fix crowd strike have deployed a fix and therefore this it is the the uh Improvement should be percolating and is percolating as we speak okay you're saying that there is a fix it's basically uh they were attempted to try and fix the problem with a through a fix if I could take this question to uh Cyrus John maybe Cyrus you want to jump in on this what exactly does a fix mean we we hear Lina saying that their Microsoft has said that they've deployed a fix what exactly do they mean is this an actual solution that we're looking for or a permanent solution is yet to come so uh this is this could be temporary I mean I'm trying to understand what the fix is so basically whenever Windows your basic systems run into some kind of error or there complications these fixes are released by windows or Microsoft uh and these eventual fixes keep coming uh and in in this particular case we can understand that this fix is sort of a roll back of the complications that had affected the entire ecosystem and in order for us to understand what the fix is I mean these could be complicated codes it could be codes that are written in some sort of an understanding whether the fix is going to affect immediately or not is something that we don't understand right now but yes when they say a fix has been released it is basically a piece of code that is being distributed across the globe and this basically will try to fix the system and bring it bring back normaly as we can okay so I'm going to really get to aush eladi who is our business today Tech today Editor to give us a little breakdown on what this really means aush it's unbelievable to see a complete meltdown of the systems across the globe how did this one technical issue bring the entire world to a stand still here absolutely Naila you know we're talking about a fix but the real question mark here is what was the problem who is to blame every everyone has been strapping this and I must say this uh as well I must conceive that we thought this was a Windows problem it's only a Windows problem because this cyber security firm crowd strike based in Austin Texas ended up launching an update early in the early hours of this or Friday morning which was meant for Windows if they done this for the other platforms maybe this could have gone wrong there as well but it went wrong on Windows because this update this patch was launched for Windows now crowdstrike the company is actually put out a statement where they've said that this is only happening on Windows and not happening with Mac or Linux like I was saying and they've reiterated that this is not a security incident or a Cyber attack this is just a system failure but just being a system failure Aila is absolutely baffling because these are things which are usually check there's a whole a whole you know white hat a bunch of system mechanisms which are put in place to ensure that nothing goes wrong this was rolled out and and even though it was rolled out we're realizing that this is impacted Banks like you said Aviation sector Hospitality even Emergency Services when and broadcast networks the fact being that if any of them were using crowd strikes Falcon uh security update that is where the problem was now the fix was simple it was there available on crowd strikes support page early on in the day as well all you had to do was boot your windows put it in safe mode then remove the file that was problematic and then obviously you know ensure that it's replaced and booted normally now where does the issue we can discuss this through the course of your show where does the issue then pan out and how does it unfold is it then a problem with the it the it teams in these companies or did Microsoft have anything to do with it Microsoft that was my question who's liable here who who takes responsibility for this catastrophic failure you know and that is something that we really must get to because if you go by Microsoft statement they essentially have also distanced themselves from this saying this is we are aware that there is system with a third party software saying that this is Falcon and crowd strikes problem but then the people who are being impacted are the end users so if we look at different nodes in this this is more of a legal team problem than an IT problem at this point because the it fix was out publicly the legal teams would all be trying to understand what was that term in the agreement because think about IT Crowd strike is coming up with uh Security Solutions in simpler terms antivirus softwares endtoend Solutions making sure that nothing attacks your systems they are engaging with corporations like the airlines that were impacted the cues that you were showing earlier on the show and hospitals Emergency Services those people have end those organizations have end users who are actually being impacted by this this is this is almost you know finally aayush whatever said we're looking at the entire world and its government systems relying on just three major players here you have Microsoft Amazon and Google providing these systems uh all your eggs in one basket this is the result we see what what's the alternative AB na you know usually big tech companies whenever they are coming up with the new product you're right Amazon with Amazon web services Microsoft with Microsoft Azure and Google with Google Cloud these are the three big services and I'll tell you what their market shares like AWS Amazon leads the pack with 31% followed by I think 25% with Microsoft aure and then 11% with Google Cloud these are the numbers we have here on Tech today now if you look at the amount that Microsoft has one is their Cloud platform but you need to understand that it was not just Enterprises using this even users who just use Windows you and I using your an office could have been impacted Gil was impacted yes so you know the the impact is far reaching so the real question is could Microsoft have averted this also I just want to make one thing very clear you know we'll be this is the developing story and we are getting all the latest and and top updates here on the India Today network but this company crowd strike is no straight D to controversy this is the same uh you know the US elections and all the news that's coming in from the US that's ongoing this is the same company that Donald Trump spoke about in his conversations with Ukraine when 2016 meddling with us elections by Foreign actors was brought up trout strike was one of the particular firms that were named there so there's a lot of stuff to figure out about CR strike but at this point they have said that they are fixing this and the patch is out there Microsoft soon enough cuz it's also crippled our Indian uh Aviation system the airlines here are struggling to cope right now with manual uh check-ins looking at the share volumes of passengers here domestically but thank you very much aush for breaking that down for us Cyrus John and Lena uh for that context now Australia is suffering and struggling airports there reeling under the same impact of This Global outage we heard voices coming in from there let's hear it our flight's been cancelled so now we're trying to find accommodation in Sydney which is not easy a daughters are trying to do that online and um then we'll have to try and get a flight home somehow somewhere sometime don't know it was very chaotic um sorry whoever arrived here they had no idea what's going on I otherwise was digital has now shifted into manual gear and Airlines though have assured the passengers at this point that there will be no cancellation grounding hasn't happened yet in India they are the ground staff in India is working tirelessly and relentlessly to restore stability but of course the question is how soon will this chaos end make no mistake this is of course a worldwide phenomenon not limited to India airports around the world right now witnessing similar scenes be it Paris be it Sydney Berlin United States United Kingdom Singapore flights abroad have literally been grounded as opposed to IND India they experience unprecedented ticketing failures booking failures check-in issues we've hardly ever seen a handwritten boarding pass this is possibly the first time that we've seen a handwritten boarding pass in abundance this is of course a tip of the iceberg news from the banking sector is also just trickling in where customers claim that they aren't even able to transfer money thankfully that issue hasn't yet cropped up in India as yet but we are bracing for the worst of course preparing ourselves at the same time what do we know about the problem so far I'm going to take you through all those updates in this special let me first begin with the headlines Global it outage tripple Services worldwide India and Global Airlines hit Microsoft cyber security firm bug behind the outage Microsoft says resolution [Music] forthcoming Mega India Today impact upsc files F against IAS probation Puja says attempted exam fraudulently cops book Puja Kadar under cheating and [Music] fraud C yatra dictat Showdown escalates Yogi Adian says all eer along the route to card yatra have to display their name boards with the owner names opposition says Yogi adityan promoting bigotry BJP allies from the ljp chak paswan jdu as well condemning this dictat by the up government emotional Donald Trump recalls the shooting horror reiterates the hand of God that saved him Trump calls Biden The Worst US president ever hit me I will tell you exactly what happened and you'll never hear it from me a second time because it's actually too painful to tell Bangladesh on the boil over 30 kill thousands injured in protests against the Hina shik hassa government over job qua that's 30% quota reserved for those who fought for independence of Bangladesh from Pakistan now unprecedented emplo unemployment rate in Bangladesh leading to youth protesting against shena's government [Music] all right big update on the Microsoft outage that's really crippled several sectors you have a a message that's now been issued by the civil aviation Ministry in India and the guidelines there underscores a manual backup system that's been implemented assuring people that the issue will be resolved at least in India as soon as possible civil aviation of the the Civil Ministry of the civil aviation there in collaboration with AI has implemented manual backup system to maintain operational continuity the Civil Ministry and the AI closely monitoring the situation coordinating with Microsoft for Swift resolution this is an update coming in from the civil aviation Ministry that there is a backup system that they're currently working on and they're trying to swiftly resolve it and that specifically includes a collaboration with AI That's implemented a manual backup system to maintain operational continuity big development as a message coming in from the civil aviation Minister remember whatever said India has a huge influx of passengers into airports and if we have to Shi the entire digital check-in system into manual gear it's going to be a herculan task of uh Assurance word of assurance coming in from the civil aviation Minister let's listen in in airports across India let's cut across to our reporters we have all our reporters at different airports currently bringing us updates on what the situation is how crowded it is the agonizing weight for the passengers suag Roy joining us live from Kata we have aishwara palal from Delhi airport Dave kotak joining us from the Mumbai airport so ragi let me start with you what's happening at the Kolkata airport could could you elaborate has there been any word of advice given to passengers we know all Airlines have asked their passengers to arrive at the airports early because it's going to be a manual system of check-in take us through what's behind IND [Music] you well Nel you know the situation seems to have uh you know smooth up ever since you know since we have been reporting over here what we had seen initially at around let's say 132 uh the in you the system has somewhere it has developed and it's it's it's falling into place right now uh you know this this chart that we are showing you the electronic one many were you know delayed it's not that you know the ones that were delayed uh uh it's been completely uh rectified or something but yes multiple of those delayed flights they are being uh you know boed or it's it's being it's being uh you know being uh brought on track so the way we saw the things over here in the in the first hour when we came and there's a there there's some sense of a transformation one thing that that is very important over here that you know these Digi yatra registration kiosks which are here they have been working and these were not really working in many of the airports in different parts of the country we'll ask this person over here so we you know heard it from the hores mouth these were down for a while in the afternoon then again uh the Indigo ones are not you know it's still down as he's been saying he's an airport Authority person uh these are Digi yatra uh you know kiosk so one can you know take out a Digi slip and get you know smoothly enter I'm going to try and cut to awara who's also at the at one of the busiest airports in the world the Delhi indraa Gandhi International Airport we know is crowded at this point awara what's behind you what kind of uh Direction have the airlines given to their passengers have people got a message let me tell you the chaos somewhat has subsided if we speak about the Delhi airport the boats which actually were showing no information just a couple of hours ago are now functioning properly but one thing that you will be able to notice is that most of the airlines they are in the checkin mode at the moment and that's because it's just one two you know airlines that you are seeing which have been canceled and you know an airline fying from Delhi to deur has been has been canceled apart from that there's just one flight to jaur which has been delayed otherwise all of them mostly are working uh you know around the clock and they are making sure that the passengers reach the spot on time it's not just that you know let me also just show you quickly Naila the queue we could see Serpentine cues just almost 2 hours ago but now things have started moving smoothly so we can say that the C somewhat has subsided and the manual checking that's what Naila you were also speaking about the fact that the aviation Ministry is in touch with the AI that is the airport authorities of India so now they are working towards Shifting the gear and working towards manual things the serpentine cues have now uh you know drastically uh you know the the number of passengers in the qila have have you one should I'm sure you would agree with me one should really L the resilience of uh India and the Indian Airlines who bounced back so quickly maybe much before the uh the ones abroad have cuz uh we are quite used to working with the manual system and we know that our ground staff have been working relentlessly and Round the Clock to ensure a seamless Affair though it's not going to be seamless for sure because this is something that was never anticipated huge crowds certainly but we're looking at 510 p.m. precisely we're g bringing you live coverage at 510 p.m airports across India that was slightly chaotic about an hour ago have find I do finally see some kind of normaly so we're quite happy there Ash I'm going to come back to you cutting to Dave kotak joining us live from Mumbai Dave what's the scenes in Mumbai at Mumbai airport have people started trickling in much earlier to their [Music] flight well yes uh customers have started going in gradually but a lot of customers from the outer Lounge to the serpentine queue to the exit area when they're trying to come out a few flights have been cancelled some people were trying to go to indor and bopal but they're very angry and they have lambasted Indigo saying that the airlines management system is absolutely pathetic you can see in terms of this is anything but smooth of course operations have resumed but it's definitely Beyond smooth the serpentine cues only continue to grow longer more and more people keep getting added and as the day uh progresses more towards the evening a lot of people who were here on a business visit are also returning back and they delayed in fact a group uh just 5 minutes ago who came out from the airports inside Lounge they said they said that they waited inside for 3 hours and then they took another 1 hour to get back outside into the exit area they said that they are not communicating anything at this point in time no details are being given in fact even the basic courtesy to inform that that their flight was canceled was not given to them as of now no fresh information is available in terms of those whose flights have been delayed or rescheduled or canceled as a matter of fact as to when the fresh schedule will come out but you can see once again behind me uh that the cisf is also taking a lot of time but uh things are slumping back to normaly but of course it will take a few hours until the system has been entirely restored we also saw images of people being issued handwritten boarding passes uh this comprises of the workingclass corporate crowd a lot of senior citizens a lot of children also going we saw through our visuals uh of course everybody is very inconvenience because of this kind of a global outage and the software glitch that has disrupted services not just in Mumbai uh Bangalore and different parts of India but also across the world and you see that uh in fact in America uh a major part of operations have not yet even resumed as not comparing ourselves to America Indian Airlines have issued a warning and they've done it right in time asking for people to come to the airport much in advance advance to their scheduled flight cuz now check-in will happen manually their online digital check-ins have been closed because of this technical glitch with the Microsoft system but what really is the problem awara uh Dave suag please do stay with us we're going to keep coming back to you but let's break it down exactly what this means for the people world over millions and their lives have been thrown out of gear as we see the Microsoft system has become f it appears that the issue is linked to cyber security failure with the cloud strike Falcon and that's had a domino effect impacting major airlines financial institutions and even emergency services from delayed flights and manual check-ins at the airports to stalled Financial transactions and news broadcasts coming to a standstill this out outage here has really underscored vulnerabilities in the global digital infrastructure let's take a look at what what exactly has transpired a massive Microsoft outage Unleashed havoc on computer systems across the world leaving millions of users worldwide unable to access critical applications the outage is possibly due to the failure of crowd strike Falcon a cyber security platform that provides Security Solutions for Microsoft Windows this is an issue with Microsoft's uh uh you know partner firm cyber security firm which is crowd strike a crowd strike update which was meant essentially if I getting a little technical u a falcon sensor which was meant to actually detect and prevent your systems from malware or this sort of an attack has actually crashed in terms of compromising what's happening with the larger Network so no this is not a Cyber attack it is genuinely a technical issue that crowd strike when I reached out to them are working on they have taking cognizance that this issue stems from their Falcon sensor they're trying to fix it and Microsoft is also working with them also trying to figure out these are major corporations Banks media networks Airlines everyone has come to uh a standstill and a grinding Hall so the the way that you essentially would do this is to divert traffic or to figure out if there are any fail safe mechanisms in place the outage impacted major airlines like American Airlines Delta spice jet indigo Lara Air India among others several flights were delayed in India with Delhi bangaluru Kolkata Pune and Mumbai airports facing the maximum brunt the outage hit booking and check-in Services of several airlines in India forcing them to follow manual check-in and boarding processes at the airports Airlines also requested passengers to reach the airport early because all CHS they don't have any answers a single person is taking more than I think 30 to 40 minutes how can they cover up with and I was one of them who was just in front of the cube [Music] and no one expected this we were all dependent on uh these systems which is amds Galileo all these systems which are dependent on Microsoft and uh other internet booking engines now uh but before all these systems came we used to have a very good manual system I think uh passenger manifest uh is prepared and based on the passenger manifest Airlines can issue boarding cards manually uh it'll take a little more time and uh flights can go on there might be certain delays the worldwide it outage crippled Banks stock exchanges payment systems and Emergency Services several media organizations were clueless when they were unable to Broadcast News Britain Sky News News Agency Associated Press Australia's ABC News faced systems failure this meanwhile Union it minister ashini vnav in a statement said the government is in touch with Microsoft and its associates the minister said the reason for this outage had been identified and updates have been released to resolve the issue the government has clarified that the national informatic Center network is not affected by the outage have to look at more investigations different countries are now huddling together to find out what should be the approaches countries have taken cognizance the government of India has taken cognizance of I see almost in the entire corporate India where systems are not able to work together the operations of corporate India are getting impacted so it could have an impact upon the nation upon the national economy and upon the confidence and the morale of the digital stakeholders while it Engineers across the world rallied to minimize damage cyber Security Experts warn that such outages can have far-reaching effects especially if they last for an extended period Bureau report India today right we see that the problem is across the globe in London we're looking at Rail and flight services that have been hampered and let's not even begin with the London Stock Exchange trading has taken a big hit we do have India today's Lina joining us live from London Lina please take it away what's really been uh the detrimental effect of this Microsoft outage we know that normaly has been hit largely within the rail sector and the airlines is the airport functioning as normal what uh what are the steps the government right now Maring to take Naila I'm at the airport in terminal 3 they were long cues they are getting better now so they're not all flights that are impacted there are certain airlines and certain flights a selective impact of Microsoft outage these flights like the American Airlines flight some flights on British Airways to Denmark they have been they have been taken to another route so there are certain that are cancelled there are some that are delayed and there are some that are still hanging about figuring out what should be done with them so a different kind of impact and London airports would have different impact in fact different terminals have different impact Gat airport for example in London has been impacted hugely there are cues that are going extending to three to four hours there in fact uh here I'm told by some of the people who are working that situation is getting in control and I can see the crowds on the airport are also reducing the lines have shortened and some of them have moved or if they have cancelled they have gone away of course those who have can have their flight cancelled they have not been given any airport or travel Arrangements because the staff is over and their systems are not working but this is Airlines uh trains also there have been some train train links that have been impacted not all some ATMs they are saying that would they be impacted that people are turning up on ATM for money but not so much indeed something that has taken a lot of impact are the pharmacies or the GP surgeries now phes I spoke to they told me that they're not able to download prescription they use a certain kind of software on Microsoft and they're not because the entire system has gone up and they have received an email from maros that their system has been that their system is not working so the they have not been able to download prescription so what happens is when we go to a GP surgery which is a doctor which is a center first point of contact they give us a prescription which is digital now everything is digital they send it on the phone and the and we s a code now when we go and show a code to the pharmacy they will not be able to download that so they can't access any of their system so that is a huge problem for people who have received medicines who have an appointment to do while internal systems of the hospitals one of the doctors told me has not been impacted so much so it's very selective and therefore that's where the cures and everything emerges from but um proud St interesting this they were doing where the bug that little bug really they have deployed a fix crowd strike have deployed a fix and therefore this it is the the uh Improvement should be percolating and is percolating as we speak okay you're saying that there is a fix it's basically uh theyve attempted to try and fix the problem with a through a fix if I could take this question to uh cidus John maybe cus you want to jump in on this what exactly does a fix mean we we hear Lina saying that their Microsoft has said that they've deployed a fix what exactly do they mean is this an actual solution that we're looking for or a permanent solution is yet to come so uh this is this could be temporary I mean I'm trying to understand what the fix is so basically whenever Windows your basic systems run into some kind of error there complications these fixes are released by windows or Microsoft uh and these eventual fixes keep coming uh and in in this particular case we can understand that this fix is sort of a roll back of the complication that had affected the entire ecosystem and in order for us to understand what the fix is I mean these could be complicated codes it could be codes that are written in some sort of an understanding whether the fix is going to fit immediately or not is something that we don't understand right now but yes when they see a fix has been released it is basically a piece of code that is being distributed across the globe and this basically will try to fix the system and bring it bring back normaly as we can understand okay so I'm going to really get to aush eladi who is our business today Tech today Editor to give us a little breakdown on what this really means aush it's unbelievable a able to see a complete meltdown of the systems across the globe how did this one technical issue bring the entire world to a stand still here abolutely Naila you know we're talking about a fix but the real question mark here is what was the problem who is to blame everyone has been strapping this and I must say this as well I must conceive that we thought this was a Windows problem it's only a Windows problem because this cyber security firm crowd strike based in Austin Texas ended up launching an update early in the early hours of this or Friday morning which was meant for Windows if they done this for the other platforms maybe this could have gone wrong there as well but it went wrong on Windows because this update this patch was launched for Windows now crowdstrike the company has actually put out a statement where they've said that this is only happening on Windows and not happening with Mac or Linux like I was saying and they've reiterated that this is not a security incident or a Cyber attack this is just a system failure but just being a system failure Naila is absolutely baffling because these are things which I usually check there's a whole whole you know white hat a bunch of system mechanisms which are put in place to ensure that nothing goes wrong this was rolled out and and even though it was rolled out we're realizing that this has impacted Banks like you said Aviation sector Hospitality even Emergency Services where B broadcast networks the fact being that if any of them were using crowd strikes Falcon uh security update that is where the problem was now the fix was simple it was there available on crowd strikes support page early on in the day as well all you had to do was boot your windows put it in safe mode then remove the file that was problematic and then obviously you know ensure that it's replaced and booted normally now where does the issue we can discuss this through the course of your show where does the issue then pan out and how does it unfold is it then a problem with the it the it teams in these companies or did Microsoft have anything to do with it Microsoft that was my question who's liable here who who takes responsibility for this catastrophic failure you know and that is something that we really must get to because if you go by Microsoft statement they essentially have also distanced themselves from this saying this is we are aware that there is a system with a third party software saying that this is Falcon and crowd strikes problem but then the people who are being impacted are the end users so if we look at different nodes in this this is more of a legal team problem than an IT problem at this point because the it fix was out publicly the legal teams would all be trying to understand what was that term in the agreement because think about IT Crowd strike is coming up with uh Security Solutions in simpler terms antivirus softwares end to-end Solutions making sure that nothing attacks your systems they are engaging with corporations like the airlines that were impacted the cues that you were showing earlier on the show and hospitals Emergency Services those people have those organizations have users who are actually being impacted by this this is this is almost and finally aush whatever said we're looking at the entire world and its government systems relying on uh just three major players here you have Microsoft Amazon and Google providing these systems uh all your eggs in one basket this is the result we see what what's the alternative AB NAA you know usually big tech companies whenever they are coming up with a new product you're right Amazon with Amazon web services Microsoft with Microsoft aure and Google with Google Cloud these are the three big services and I'll tell you what their market shares like AWS Amazon leads the pack with 31% followed by I think 25% with Microsoft aure and then 11% with Google Cloud these are the numbers we have here on Tech today now if you look at the amount that Microsoft has one is their Cloud platform but you need to understand that it was not just Enterprises using this even users who just use Windows you and I using it in office could have been impacted Gmail was impacted yes so you know the the impact is far reaching so the real question is could Microsoft have averted this also I just want to make one thing very clear you know we'll be this is the developing story and we are getting all the latest and and top updates here on the India Today network but this company crowd strike is no stranger to controversy this is the same uh you know the US elections and all the news that's coming in from the US that's ongoing this is the same company that Donald Trump spoke about in his conversations with Ukraine when 2016 meddling with us elections by Foreign actors was brought up trout strip was one of the particular firms that were named there so there's a lot of stuff to figure out about CR stri but at this point they have said that they are fixing this and the patch is out there hope soon enough cuz it's also crippled our Indian uh Aviation system the airlines here are struggling to cope right now with manual uh check-ins looking at the share volumes of passengers here domestically but thank you very much aush for breaking that down for us Cyrus John and Lina uh for that context now Australia is suffering and struggling airports there reeling under the same impact of This Global outage we heard voices coming in from there let's hear it their flight's been cancelled so now we're trying to find accommodation in Sydney which is not easy and daughters are trying to do that online and um then we'll have to try and get a flight home somehow somewhere sometime don't know it was very chaotic um so whoever arrived here they had no idea what's going on I otherwise wor digital has now shifted into manual gear and Airlines though have assured the passengers at this point that there will be no cancellation grounding hasn't happened yet in India they are the ground staff in India is working tirelessly and relentlessly to restore stability but of course the question is how soon will this chaos Lo end make no mistake this is of course a worldwide phenomenon not limited to India airports around the world right now witnessing similar scenes be it Paris be it Sydney Berlin United States United Kingdom Singapore flights abroad have literally been grounded as opposed to India they experience unprecedented ticketing failures booking failures check-in issues we've hardly ever seen a handwritten boarding pass this is possibly the first time that we've seen a handwritten boarding pass in a abundance this is of course a tip of the iceberg news from the banking sector is also just trickling in where customers claim that they aren't even able to transfer money thankfully that issue hasn't yet cropped up in India as yet but we are bracing for the worst of course preparing ourselves at the same time what do we know about the problem so far I'm going to take you through all those updates in this special let me first begin with the headlines Global it outage triple Services worldwide India and Global Airlines hit Microsoft cyber security firm bug behind the outage Microsoft says resolution [Music] forthcoming Mega India Today impact upsc files F against IAS probation Puja says attempted exam fraudulently cops book Puja Kadar under cheating and fraud [Music] C yatra dictat Showdown escalates Yogi Adian says all eer along the route to C yatra have to display their name boards with the owner names opposition says Yogi adityan promoting bigotry BJP allies from the ljp chak paswan jdu as well condemning this dictat by the up government emotional Donald Trump recalls the shooting horror to rates the hand of God that saved him Trump calls Biden The Worst US president ever hit me I will tell you exactly what happened and you'll never hear it from me a second time because it's actually too painful to tell Bangladesh on the boil over 30 kill thousands injured in protests against the Hina shik Hina government over job quota that's 30% quota reserved for those who fought for independence of Bangladesh from Pakistan now unprecedented emplo unemployment rate in Bangladesh leading to youth protesting against shena's government [Music] [Music] all right big update on the Microsoft outage that's really crippled several sectors you have a a message that's now been issued by the civil aviation Ministry in India and the guidelines there underscores a manual backup system that's been implemented assuring people that the issue will be resolved at least in India as soon as possible civil aviation of the the civil Ministry of the civil aviation there in collaboration with AI has implemented manual backup system to maintain operational continuity the Civil Ministry and the AI closely monitoring the situation coordinating with Microsoft for Swift resolution this is an update coming in from the civil aviation Ministry that there is a backup system that they're currently working on and they're trying to swiftly resolve it and that specifically includes a collaboration with AI That's implemented a manual backup system to maintain operational continuity big development as a message coming in from the civil aviation Minister remember whatever said India has a huge influx of passengers into airports and if we have to shift the entire digital check-in system into manual uh gear it's going to be a herculan task of uh Assurance word of assurance coming in from the civil aviation Minister let's listen in s instructions in airports across India let's cut across to our reporters we have all our reporters at different airports currently bringing us updates on what the situation is how crowded it is the agonizing weight for the passengers suag Roy joining us live from Kolkata we have Aishwarya paliwal from Delhi airport Dave kotak joining us from the Mumbai airport so ragy let me start with you what's happening at the Kolkata airport could could you elaborate has there been any word of advice given to passengers we know all Airlines have asked their passengers to arrive at the airports early because it's going to be a manual system of checkin take us through what's behind [Music] you well Nel you know the situation seems to have uh you know smoo up ever since you know since we have have been reporting over here what we had seen uh initially at around let's say 132 uh the in the system has somewhere it has developed and it's it's it's falling into place right now you know this this chart that we are showing you the electronic one many were you know delayed it's not that you know the ones that were delayed uh uh it's been completely uh reified or something but yes multiple of those delayed flights they are being you know boarded or it's it's being it's being uh you know being uh brought on track so uh the way we saw the things over here in the in the first half when we came and there's a there there's some sense of a transformation one thing that that is very important over here that you know these Digi yatra registration kiosks which are here they have been working and these were not really working in many of the airports in uh different parts of the country we'll ask this person over here so we you know heard it from the hes mouth these were down for a while in the afternoon then again uh the Indigo ones are not you know it's still down as he's been saying he's an airport Authority person uh these are Digi yatra uh you know kiosks one can you know take out a Digi slip and get you know smoothly enter s I'm going to try and cut to Aishwarya who's also at the at one of the busiest airports in the world the Delhi indraa Gandhi International Airport we know is crowded at this point awara what's behind you what kind of uh Direction have the airlines given to their passengers have people got a message well let me tell you the chaos somewhat has subsided if we speak about the Delhi airport the boats which actually were showing no information just a couple of hours ago are now functioning properly but one thing that you will be able to notice is that most of the airlines they are in the checkin mode at the moment and that's because it's just one or two uh you know airlines that you are seeing which have been canceled and you know an airline fying from Delhi to deur has been has been cancelled apart from that there's just one flight to jaor which has been delayed otherwise all of them mostly are working uh you know around the clock and they are making sure that the passengers reach the spot on time it's not just that you know let me also just show you quickly Naila the Q uh we could see Serpentine cues just almost 2 hours ago but now things have started moving smoothly so we can say that the C somewhat has subsided and the manual checking that's what nabila you were also speaking about the fact that the aviation Ministry is in touch with the AI that is the airport authorities of India so now they are working towards Shifting the gear and working towards manual things the Serpentine cues have now uh you know drastically uh you know the the number of passengers in the que Naila have have you I'm sure You' agree with me one should really Lord the resilience of uh India and the Indian Airlines who bounced back so quickly maybe much before the uh the ones of broad have cuz uh we're quite used to working with the manual system and we know that our ground staff have been working relentlessly and Round the Clock to ensure uh seamless Affair though it's not going to be seamless for sure because this is something that was never anticipated a huge crowds certainly but we're looking at 510 p.m. precisely we're g bringing you live coverage at 5:10 p.m. airports across India that was slightly chaotic about an hour ago have find I do finally see some kind of normaly so we're quite happy there Ash I'm going to come back to you cutting to Dave kotak joining us live from Mumbai they've watched the scenes in Mumbai Air at Mumbai airport have people started trickling in much earlier to their flight [Music] well yes uh customers have started going in gradually but a lot of customers from the outer Lounge to the serpentine queue to the exit area when they're trying to come out a few flights have been cancelled uh some people were trying to go to indor and bopal but they're very angry and they have lambasted Indigo saying that the airlines management system is absolutely pathetic you can see in terms of this is anything but smooth of course operations have resumed but it's definitely Beyond smooth the serpentine cues only continue to grow longer more and more people keep getting added and as the day uh progresses more towards the evening a lot of people who were here on a business visit are also returning back and they delayed in fact a group just 5 minutes ago who came out from the airports inside Lounge they said they said that they waited inside for 3 hours and then they took another 1 hour to get back outside into the exit area they said that they not communicating anything at this point in time no details are being given in fact even the basic courtesy to inform that that their flight was canceled was not given to them as of now no fresh information is available in terms of those whose flights have been delayed or rescheduled or cancelled as a matter of fact as to when the fresh schedule will come out but you can see once again behind me uh that the cisf is also taking a lot of time but uh things are slumping back to normaly but of course it will take a few hours until the system has been entirely restored we also saw images of people being issued handwritten boarding passes uh this comprises of the workingclass corporate crowd a lot of senior citizens a lot of children also uh going we saw through our visuals uh of course every everybody is very inconvenience because of this kind of a global outage and the software glitch that has disrupted services not just in Mumbai uh Bangalore and different parts of India but also across the world and you see that in fact in America a major part of operations have not yet even resumed as a comparing ourselves to America Indian Airlines have issued a warning and they've done it right in time asking for people to come to the airport much in advance to their scheduled flight cuz now check-in will happen manually their online digital checkins have been closed because of this technical glitch with the Microsoft system but what really is the problem awara uh Dave suag please do stay with us we're going to keep coming back to you but let's break it down exactly what this means for the people world over millions and their lives have been thrown out of gear as we see the Microsoft system has become faulty it appears that the issue is linked to cyber security failure with the cloud strike Falcon and that's had a domino effect impacting major airlines financial institutions and even emergency services from delayed flights and manual check-ins at the airports to stalled Financial transactions and news broadcast coming to a standstill this out outage here has really underscored vulnerabilities in the global digital infrastructure let's take a look at what exactly has transpired a massive Microsoft outage Unleashed havoc on computer systems across the world leaving millions of users were worldwide unable to access critical applications the outage is possibly due to the failure of crowd strike Falcon a cyber security platform that provides Security Solutions for Microsoft Windows this is an issue with Microsoft's U uh you know partner firm cyber security firm which is crowd strike a crowd strike update which was meant essentially if you're getting a little technical u a falcon sensor which was meant to actually detect and prevent your systems from malware or this sort of an attack has actually crashed in terms of compromizing what's happening with the larger Network so no this is not a Cyber attack it is genuinely a technical issue that crowd strike when I reached out to them are working on they've taken cognizance that this issue stems from their Falcon sensor they're trying to fix it and Microsoft is also working with them also trying to figure out these are major corporations Banks media Networks airl signes everyone has come to a standstill and a grinding Hall so the the way that you essentially would do this is to divert traffic or to figure out if there are any fail safe mechanisms in place the outage impacted major airlines like American Airlines Delta spice Jed Indigo vistara Air India among others several flights were delayed in India with Delhi bangaluru Kolkata Pune and Mumbai airports facing the maximum Brun the outage hit booking and check-in Services of several airlines in India forcing them to follow manual check-in and boarding processes at the airports Airlines also requested passengers to reach the airport early was all CH they don't have any answers a single person is taking more than I think 30 to 40 minutes how can they cover up with it and I was one of them who was just in front of the cube and the server goes down [Music] [Music] no one expected this we were all dependent on uh these systems which is amds Galileo all these systems which are dependent on Microsoft and uh other internet booking engines now uh but before all these systems came we used to have a very good manual system I think uh passenger manifest uh is prepared and based on the passenger manifest Airlines can issue boarding cards manually uh it'll take a little more time and uh flights can go on there might be certain delays the worldwide it outage Banks stock exchanges payment systems and Emergency Services several media organizations were clueless when they were un able to Broadcast News Britain's Sky News News Agency Associated Press Australia's ABC News faced systems failure meanwhile Union it minister ashini vnav in a statement said the government is in touch with Microsoft and its associates the minister said the reason for this outage had been identified and updates have been released to resolve the issue the government has clarified that the national informatic Center network is not affected by the outage have to look at more investigations different countries are now huddling together to find out what should be the approaches countries have taken cognizance the government of India has taken cognism of I see almost in the entire corporate India where systems are not able to work together the operations of corporate India are getting impacted so it could have an impact upon the nation upon the national economy and upon the confidence and the morale of the digital stakeholders while it Engineers across the world rallied to minimize damage cyber Security Experts warn that such outages can have far-reaching effects especially if they last for an extended period Bureau report India today we see that the problem is across the globe in London we're looking at Rail and flight services that have been hampered and let's not even begin with the London Stock Exchange trading has taken a big hit we do have India today's Lina joining us live from London Lina please take it away what's really been uh the detrimental effect of this Microsoft outage we know that normaly has been hit largely within the rail sector and the airlines is the airport functioning as normal what uh what are the steps the government right now maling to take n Naila I'm at the airport in terminal they were long cued they are getting better now so they're not all flights that are impacted there are certain airlines and certain flights The Selective impact of Microsoft outage these flights like the American Airlines flight some flights on British Airways to Denmark they have been they have been taken to another route so there are certain that are cancelled there are some that are delayed and there are some that are still hanging about figuring out what should be done with them so a different kind of impact and London airports would have different impact in fact different terminals have different impact Gat airport for example in London has been impacted hugely there are cues that are going extending to three to four hours there in fact here I'm told by some of the people who are working that situation is getting in control and I can see the crowds on the airport are also reducing the lines have shortened and some of them them have moved or if they have cancelled they have gone away of course those who have have their right cancelled they have not been given any airport or travel Arrangements because the our staff is over and their systems are not working but this is Airlines uh trains also there have been some train train Lings that have been impacted not all some ATMs they are saying that would they be impacted the people are turning up on ATM for money but not so much indeed something that has taken a lot of impact are the pharmacies or the GP surgeries now pharmacies I spoke to they told me that they're not able to download prescription they use a certain kind of software on Microsoft and they're not because the entire system has gone uh up and they have received an email from maros saying that their system has been that their system is not working so the they have not been able to download prescription so what happens is when we go to a GP surgery which is a doctor which is a center first point of contact they give us a prescription which is digital now everything is digital they send it on the phone and the and we SE a code now when we go and show a code to the pharmacy they will not be able to download that so they can't access any of their system so that is a huge problem for people who have received medicines or who have an appointment to do while internal systems of the hospitals one of the doctors told me has not been impacted so much so it's very selective and therefore that's where the cures and everything emerges from but um croud stri they were doing where the bug that little bug is they have deployed a fix crowd strike have deployed a fix and therefore this it is the the Improvement should be percolating and it's percolating as we speak okay you're saying that there is a fix it's basically uh they were tempted to try and fix the problem with a through a fix if I could take this question to uh Cyrus John maybe Cyrus you want to jump in on this what exactly does a fix mean we we hear Lina saying that their Microsoft has said that they've deployed a fix what exactly do they mean is this an actual solution that we're looking for or a permanent solution is yet to come so uh this is this could be temporary I mean I'm trying to understand what the fix is so basically whenever Windows your basic systems run into some kind of error or there complications these fixes are released by windows or by Microsoft uh and these eventual fixes keep coming uh and in in this particular case we can understand that this fix is sort of a roll back of the complication that had affected the entire ecosystem and in order for us to understand what the fix is I mean these could be complicated codes it could be codes that are written in some sort of an understanding whether the fix is going to fit immediately or not is something that we don't understand right now but yes when they say a fix has been released it is basically a piece of code that is being distributed Ed across the globe and this basically will try to fix the system and bring it bring back noraly as we can understand okay so I'm going to really get to aayush aladi who is our business today Tech today Editor to give us a little breakdown on what this really means aayush it's unbelievable to see a complete meltdown of the systems across the globe how did this one technical issue bring the entire world to a stand still here abely Naila you know we're talking about a fix but the real question mark here is what was the problem who is to blame everyone has been strapping this and I must say this uh as well I must conceive that we thought this was a Windows problem it's only a Windows problem because this cyber security firm crowd strike based in Austin Texas ended up launching an update early in the early hours of this or Friday morning which was meant for Windows if they done this for the other platforms maybe this could have gone wrong there as well but it went wrong on Windows because this update this patch was launched for Windows now crowdstrike the company has actually put out a statement where they've said that this is only happening on Windows and not happening with Mac or Linux like I was saying and they've reiterated that this is not a security incident or a Cyber attack this is just a system failure but just being a system failure Naila is absolutely baffling because these are things which are usually check there's a whole a whole you know white hat a bunch of system mechanisms which are put in place to ensure that nothing goes wrong this was rolled out and and even though it was rolled out we're realizing that this is impacted Banks like you said Aviation sector Hospitality even Emergency Services where and broadcast networks the fact being that if any of them were using crowd strikes Falcon uh security update that is where the problem was now the fix was simple it was there available on Crow strikes support page early on in the day as well all you had to do was boot your windows put it in safe mode then then remove the file that was problematic and then obviously you know ensure that it's replaced and booted normally now where does the issue we can discuss this through the course of your show where does the issue then pan out and how does it unfold is it then a problem with the it the it teams in these companies or did Microsoft have anything to do with it Microsoft that was my question who's liable here who who takes responsibility for this catastrophic failure you know and that is something that we really must get to because if you go by Microsoft state they essentially have also distanced themselves from this saying this is we are aware that there is a system with a third party software saying that this is Falcon and crowd strikes problem but then the people who are being impacted are the end users so if we look at different nodes in this this is more of a legal team problem than an IT problem at this point because the it fix was out publicly the legal teams would all be trying to understand what was that term in the agreement because think about IT Crowd strike is coming up with uh sec Security Solutions in simpler terms antivirus softwares end to-end Solutions making sure that nothing attacks your systems they are engaging with corporations like the airlines that were impacted the cues that you were showing earlier on the show and hospitals Emergency Services those people have end those organizations have end users who are actually being impacted by this this is this is almost and finally a whatever said we're looking at the entire world and its government systems relying on just three major players here you have Microsoft Amazon and Google providing these systems uh all your eggs in one basket this is the result we see what what's the alternative NAA you know usually big tech companies whenever they are coming up with a new product you're right Amazon with Amazon web services Microsoft with Microsoft aure and Google with Google Cloud these are the three big services and I'll tell you what their market shares like AWS Amazon leads the pack with 31% followed by I think 25% with Microsoft aure and then 11% with Google Cloud these are the numbers we have here on Tech today now if you look at the amount that Microsoft has one is their Cloud platform but you need to understand that it was not just Enterprises using this even users who just use Windows you and I using it in office could have been impact was impacted yes so you know the the impact is far-reaching so the real question is could Microsoft have averted this also I just want to make one thing very clear you know we'll be this is the developing story and we are getting all all the latest and and top updates here on the India Today network but this company crowd strike is no stranger to controversy this is the same uh you know the US elections and all the news that's coming in from the US that's ongoing this is the same company that Donald Trump spoke about in his conversations with Ukraine when 2016 meddling with us elections by Foreign actors was brought up trout strike was one of the particular firms that were named there so there's a lot of stuff to figure out about CR but at this point they have said that they are fixing this and the patch is out there Microsoft soon enough because it's also crippled our Indian uh Aviation system the airlines here are struggling to cope right now with manual uh check-ins looking at the share volumes of passengers here domestically but thank you very much aayush for breaking that down far as Cyrus John and Lena uh for that context now Australia is suffering and struggling airports there really under the same impact of This Global outage we heard voices coming in from there let's hear it the floats been cancelled so now we're trying to find accommodation in Sydney which is not easy and daughters are trying to do that online and um then we'll have to try and get a flight home somehow somewhere sometime don't know it was very chaotic um sorry whoever arrived here they had no idea what's going on I otherwise was D has now shifted into manual gear and Airlines though have assured the passengers at this point that there will be no cancellation grounding hasn't happened yet in India they are the ground staff in India is working tirelessly and relentlessly to restore stability but of course the question is how soon will this chaos end make no mistake this is of course a worldwide phenomenon not limited to India airports around the world right now witnessing similar scenes be it Paris be it Sydney Berlin United States United Kingdom Singapore flights abroad have literally been grounded as opposed to India they experience unprecedented ticketing failures booking failures check-in issues we've hardly ever seen a handwritten boarding pass this is possibly the first time that we've seen a handwritten boarding pass in abundance this is of course a tip of the iceberg news from the banking sector is also just trickling in where customers claim that they aren't even able to transfer money thankfully that issue hasn't yet cropped up in India as yet but we are bracing for the worst of course preparing ourselves at the same time what do we know about the problem so far I'm going to take you through all those updates in this special let me first begin with the headlines Global it outage triple Services worldwide India and Global Airlines hit Microsoft cyber security firm bug behind the outage Microsoft says resolution forthcoming [Music] Mega India Today impact upsc files firir against IAS probation Puja says attempted exam fraudulently cops book Puja Kadar under cheating and fraud C yatra dictat Showdown escalates Yogi Adian says all eer along the route to card yatra have to display their name boards with the owner's names opposition says Yogi n promoting bigotry BJP allies from the ljp chak paswan jdu as well condemning this dictat by the up government emotional Donald Trump recalls the shooting horror reiterates the hand of God that saved him Trump calls Biden The Worst US president ever hit me I will tell you exactly what happened and you'll never hear it from me a second time because it's actually too painful to tell Bangladesh on the boil over 30 killed thousands injured in protests against the hassa shasa government over job quota that's 30% quota reserved for those who fought for independence of Bangladesh from Pakistan now unprecedented emplo unemployment rate in Bangladesh leading to youth protesting against sh Cena's [Music] [Music] government all right big update on the Microsoft outage that's really crippled several sectors you have an A message that's now been issued by the civil aviation Ministry in India and the guidelines there underscores a manual backup system that's been implemented assuring people that the issue will be resolved at least in India as soon as possible civil aviation of the the Civil Ministry of the civil aviation there in collaboration with AI has implemented manual backup system to maintain operational continuity the Civil Ministry and the AI closely monitoring the situation coordinating with Microsoft for Swift resolution this is an update coming in from the civil aviation Ministry that there is a backup system that they're currently working on and they're trying to swiftly resolve it and that specifically includes a collaboration with AI That's implemented a manual backup system to maintain operational continuity big development as a message coming in from the civil aviation Minister remember whatever said India has a huge influx of passengers into airports and if we have to shift the entire digital checkin system into manual uh gear it's going to be a herculan task of uh Assurance word of assurance coming in from the civil aviation Minister let's listen in Sy disruptions in airports across India let's cut across to our reporters we have all our reporters at different airports currently bringing us updates on what the situation is how crowded it is the agonizing weight for the passengers suag Roy joining us live from Kolkata we have Aishwarya paliwal from Delhi airport Dave kotak joining us from the Mumbai airport so ragi let me start with you what's happening at the Kolkata airport could could you elaborate has there been any word of advice given to passengers we know all Airlines have asked their passengers to arrive at the airports early because it's going to be a manual system of checkin take us through what's behind [Music] you well Nela you know the situation seems to have uh you know smooth up ever since you know since we have been reporting over here what we had seen initially at around let's say 132 uh the in the system has somewhere it has developed and it's it's it's falling into place right now uh you know this this chart that we are showing you the electronic one many were uh you know delayed it's not that you know the once that were delayed uh uh it's been completely uh rectified or something but yes multiple of those delayed flights they are being uh you know boed or it's it's being it's being uh you know being uh brought on track so uh the way we saw the things over here in the in the first hour when we came and there's a there's some sense of a transformation one thing that that is very important over here that you know these uh Digi yatra registration kiosks which are here they have been working and these were not really working in many of the airports in different parts of the country we'll ask this person over here so we you know heard it from the horses mouth these were down for a while in the afternoon then again the Indigo ones are not you know it's still down as he's been saying he's an airport Authority person uh these are Digi yatra uh you know kiosk so one can you know take out a d slip and get you know smoothly enter I'm going to try and cut to awara who is also the at one of the busiest airports in the world the Delhi indraa Gandhi International Airport we know is crowded at this point awara what's behind you what kind of uh Direction have the airlines given to their passengers have people got a message well let me tell you the chaos somewhat has subsided if we speak about the Delhi airport the boats which actually was showing no information just a couple of hours ago are now functioning properly but one thing that you be able to notice is that most of the airlines they are in the checkin mode at the moment and that's because it's just one or two uh you know airlines that you are seeing which have been canceled and you know an airline fying from Delhi to deur has been has been canceled apart from that there's just one flight to jaur which has been delayed otherwise all of them mostly are working uh you know around the clock and they are making sure that the passengers reach the spot on time it's not just that you know let me also just show you quickly Naila the Q we could see Serpentine qes just almost 2 hours ago but now now things have started moving smoothly so we can say that the cha somewhat has subsided and the manual checking that's what Naila you were also speaking about the fact that the aviation Ministry is in touch with the AI that is the airport authorities of India so now they are working towards Shifting the gear and working towards manual things the serpentine cues have now uh you know drastically uh you know the the number of passengers in the have have you know one should I I'm sure You' agree with me one should really L the resilience of uh India and the Indian Airlines who bounced back so quickly maybe much before the uh the ones ofroad have cuz uh we're quite used to working with the manual system and we know that our ground staff have been working relentlessly and Round the Clock to ensure a seamless Affair though it's not going to be seamless for sure because this is something that was never anticipated huge crowds certainly but we're looking at 510 p.m. precisely we're g bringing you live coverage at 5 10 p.m. airports across India that was slightly chaotic about an hour ago have find I do finally see some kind of normaly so we're quite happy there as I'm going to come back to you cutting to Dave kotak joining us live from Mumbai Dave what's the scenes in Mumbai a at Mumbai airport have people started trickling in much earlier to their [Music] flight well yes uh customers have started going in gradually but a lot of customers from the outer Lounge to the serpentine queue to the ex exit area when they're trying to come out a few flights have been cancelled some people were trying to go to indor and bopal but they're very angry and they have lambasted Indigo saying that the airlines management system is absolutely pathetic you can see in terms of this is anything but smooth of course operations have resumed but it's definitely Beyond smooth the serpentine cues only continue to grow longer more and more people keep getting added and as the day uh progresses more towards the evening a lot of people who were here on a business visit are also returning back and they delayed in fact a group just 5 minutes ago who came out from the airports inside Lounge they said they said that they waited inside for 3 hours and then they took another 1 hour to get back outside into the exit area they said that they are not communicating anything at this point in time no details are being given in fact even the basic curtesy to inform that that their flight was cancelled was not given to them as of now no fresh information is available in terms of those whose flights have been delayed or rescheduled or canceled as a matter of fact as to when the fresh schedule will come out but you can see once again behind me uh that the cisf is also taking a lot of time but uh things are slumping back to normaly but of course it will take a few hours until the system has been entirely restored we also saw images of people being issued handwritten boarding passes uh this comprises of the workingclass corporate crowd a lot of senior citizens a lot of children also going we saw through our visuals uh of course every everybody is very inconvenience because of this kind of a global outage and the software glitch that has disrupted services not just in Mumbai uh Bangalore and different parts of India but also across the world and you see that uh in fact in America uh a major part of operations have not yet even resumed as not comparing ourselves to America Indian Airlines have issued a warning and they've done it right in time asking for people to come to the airport much in advance to their scheduled flight cuz now check-in will happen manually their online digital check-ins have been closed because of this technical glitch with the Microsoft system but what really is the problem awara uh Dave suag please do stay with us we're going to keep coming back to you but let's break it down exactly what this means for the people world over millions and their lives have been thrown out of gear as we see the Microsoft system has become faulty it appears that the issue is linked to cyber security failure with their Cloud strike Falcon and that's had a domino effect impacting major airlines financial institutions and even emergency services from delayed flights and manual check-ins at the airports to stalled Financial transactions and news broadcasts coming to a standstill this out outage here has really underscored vulnerabilities in the global digital infrastructure let's take a look at what exactly has transpired a massive Microsoft outage Unleashed havoc on computer systems across the world leaving millions of users worldwide unable to access critical applications the outage is possibly due to the failure of proud strike Falcon a cyber security platform that provides security solution solutions for Microsoft Windows this is an issue with Microsoft's U you know partner firm cyber security firm which is crowd strike a crowd strike update which was meant essentially if you're getting a little technical u a falcon sensor which was meant to actually detect and prevent your systems from malware or this sort of an attack has actually crashed in terms of compromising what's happening with the larger Network so no this is not a Cyber attack it is genuinely a technical issue that crowd strike when I reached out to them are working on they've taken cognizance that this issue stems from their Falcon sensor they're trying to fix it and Microsoft is also working with them also trying to figure out these are major corporations Banks media networks Airlines everyone has come to uh a standstill and a grinding Hall so the the way that you essentially would do this is to divert traffic or to figure out if there are any fail safe mechanisms in place the outage impacted major airlines like American Airlines Delta spice jet Indigo vistara Air India among others several flights were delayed in India with Delhi bangaluru Kolkata Pune and Mumbai airports facing the maximum brunt the outage hit booking and check-in Services of several airlines in India forcing them to follow manual check-in and boarding processes at the airports Airlines also requested passengers to reach the airport early because all CHS they don't have any answers a single person is taking more than I think 30 to 40 minutes how can they cover up with it and I was one of them who was just in front of the cube and the server goes down [Music] flight no one expected this we were all dependent on uh these systems which is amids Galileo all these systems which are dependent on Microsoft and uh other internet booking engines now uh but before all these systems came we used to have a very good manual system I think uh passenger manifest uh is prepared and based on the passenger manifest Airlines can issue boarding cards manually uh it'll take a little more time and uh flights can go on there might be certain delays the worldwide it outage crippled Banks stock exchanges payment systems and Emergency Services several media organizations were clueless when they were unable to Broadcast News Britain Sky News News Agency Associated Press Australia's ABC News faced systems failure this was meanwhile Union it minister ashin vnav in a statement said the government is in touch with Microsoft and its associates the minister said the reason for this outage had been identified and updates have been released to resolve the issue the government has clarified that the national informatic Center network is not affected by the outage have to look at more investigations different countries are now huddling together to find out what should be the approaches countries have taken cognizance the government of India has taken cognizance of I see almost in the entire corporate India where systems are not able to work together the operations of corporate India are getting impacted so it could have an impact upon the nation upon the national economy and upon the confidence and the morale of the digital stakeholders while it Engineers across the world rally to minimize damage cyber Security Experts warn that such outages can have far-reaching effects especially especially if they last for an extended period Bureau report India Today pleas see that the problem is across the globe in London we're looking at Rail and flight services that have been hampered and let's not even begin with the London Stock Exchange trading has taken a big hit we do have India today's Lina joining us live from London Lina please take it away what's really been uh the detrimental effect of this Microsoft outage we know that normaly has been hit largely within the rail sector and the airlines is the airport functioning as normal what uh what are the steps the government right now Maring to takea I'm at the airport in terminal 3 there were long cues they are getting better now so they're not old flights that are impacted there are certain airlines and certain flights a selective impact of Microsoft outage these flights like the American Airlines flight some flights on British Airways to Denmark they have been they have been taken to another route so there are certain that are cancelled there are some that are delayed and there are some that are still hanging about figuring out what should be done with them so a different kind of impact and London airports would have different impact in fact different terminals have different impact gck airport for example in London has been impacted fely there are FES that are going extending to three to four hours there in fact here I'm told by some of the people who are working that situation is getting in control and I can see the crowds on the airport are also reducing the lines have shortened and some of them have moved or if they have cancelled they have gone away of course those who have have their FL canceled they have not been given any airport or travel Arrangements because the staff is over and their systems are not working but this is Airlines uh trains also there have been some train train Lings that have been impacted not all some ATMs they are saying that would they be infected that people are turning up on ATM for money but not so much indeed something that has taken a lot of impact are the pharmacies or the GP surgeries now pharmacies I spoke to they told me that they're not able to download prescription they use a certain kind of software on Microsoft and they're not because the entire system has gone up and they have received an email from rosoft saying that their system has been H their system is not working so the they have not been able to download prescription so what happens is when we go to a GP surgery which is a doctor which is a center first point of contact they give us a prescription which is digital now everything is digital they send it on the phone and the and we s a code now when we go and show a code to the pharmacy they will not be able to downlo that so they can't access any of their system so that is a huge problem for people who have to receive medicines or who have an appointment to do while internal systoms of the hospitals one of the doctor told me has not been impacted so much so it's very selective and therefore that's where the curs and everything emerges from but um proud stri interes little glitch they were doing where the bug that little bug is really deployed a fix crowd strike have deployed a fix and therefore this it is the the Improvement should be percolating and it's percolating as we speak okay you're saying that there is a fix it's basically uh they were tempted to try and fix the problem with a through a fix if I could take this question to uh Cyrus John maybe Cyrus you want to jump in on this what exactly does a fix mean we we hear Lina saying that their Microsoft has said that they've deployed a fix what exactly do they mean is this an actual solution that we're looking for or a permanent solution is yet to come so uh this is this could be temporary I mean I'm trying to understand what the fix is so basically whenever Windows your basic systems run into some kind of error or there complications these fixes are released by windows or Microsoft uh and these eventual fixes keep coming uh and in in this particular case we can understand that this fix is sort of a roll back of the complication that had affected the entire ecosystem and and in order for us to understand what the fix is I mean these could be complicated codes it could be codes that are written in some sort of an understanding whether the fix is going to fit immediately or not is something that we don't understand right now but yes when they say a fix has been released it is basically a piece of code that is being distributed across the globe and this basically will try to fix the system and bring it bring back normaly as we can understand okay so I'm going to really get to aush eladi who is our business today Tech today Editor to give us a little breakdown on what this really means aush it's unbelievable to see a complete meltdown of the systems across the globe how did this one technical issue bring the entire world to a stand still here abolutely Naila you know we're talking about a fix but the real question mark here is what was the problem who is to blame everyone has been strapping this and I must say this as well I must concede that we thought this was a Windows problem it's only a Windows problem because this cyber security firm crowd strike based in Austin Texas ended up launching an update early in the early hours of this or Friday morning which was meant for Windows if they' done this for the other platforms maybe this could have gone wrong there as well but it went wrong on Windows because this update this patch was launched for Windows now crowdstrike the company has actually put out a statement where they've said that this is only happening on Windows and not happening with Mac or Linux like I was saying and they've reiterated that this is not a security incident or a Cyber attack this is just a system failure but just being a system failure AA is absolutely baffling because these are things which are usually checked there's a whole a whole you know white hat a bunch of system mechanisms which are put in place to ensure that nothing goes wrong this was rolled out and and even though it was rolled out we're realizing that this has impacted dce like you said Aviation sector Hospitality even Emergency Services went and broadcast networks the fact being that if any of them were using crowd strikes Falcon uh security update that is where the problem was now the fix was simple it was there available on Crow strikes support page early on in the day as well all you had to do was boot your windows put it in safe mode then remove the file that was problematic and then obviously you know ensure that it's replaced and booted normally now where does the issue we can discuss this through the course of your show where does the issue then pan out and how does it unfold is it then a problem with the it the it teams in these companies or did Microsoft have anything to do with it mic that was my question who's liable here who who takes responsibility for this catastrophic failure you know and that is something that we really must get to because if you go by Microsoft statement they essentially have also distanced themselves from this saying this is we are aware that there is a system with a third party software saying that this is Falcon and crowd strikes problem but but then the people who are being impacted are the end users so if we look at different nodes in this this is more of a legal team problem than an IT problem at this point because the it fix was out publicly the legal teams would all be trying to understand what was that term in the agreement because think about IT Crowd strike is coming up with uh Security Solutions in simpler terms antivirus softwares endtoend Solutions making sure that nothing attacks your systems they are engaging with corporations like the airlines that were impacted the cues that you were showing on the show and hospitals Emergency Services those people have end those organizations have end users who are actually being impacted by this this is this is almost and finally aush whatever said we're looking at the entire world and its government systems relying on uh just three major players here you have Microsoft Amazon and Google providing these systems uh all your eggs in one basket this is the result we see what what's the alternative usually big tech companies whenever they are coming up with a new product you're right Amazon with Amazon web services Microsoft with Microsoft as your and Google with Google Cloud these are the three big services and I'll tell you what their market shares like AWS Amazon leads the pack with 31% followed by I think 25% with Microsoft is your and then 11% with Google Cloud these are the numbers we have here on Tech today now if you look at the amount that Microsoft has one is their Cloud platform but you need to understand that it was not just Enterprises using this even users who just use Windows you and I using it in office could have been impacted was impacted yes so you know the the impact is far reaching so the real question is could Microsoft have averted this also I just want to make one thing very clear you know we'll be this is the developing story and we are getting all the latest and and top updates here on the India Today network but this company crowd strike is no stranger to controversy this is the same uh you know the US elections and all the news that coming in from the US that's ongoing this is the same company that Donald Trump spoke about in his conversations with Ukraine when 2016 meddling with us elections by Foreign actors was brought up trout strike was one of the particular firms that were named there so there's a lot of stuff to figure out about crri but at this point they have said that they are fixing this and the patch is out there Microsoft soon enough cuz it's also crippled our Indian uh Aviation system the airlines here struggling to cope right now with manual uh check-ins looking at the share volumes of passengers here domestically but thank you very much aush for breaking that down far as Cyrus John and Lina uh for that context now Australia is suffering and struggling airports there reeling under the same impact of This Global outage we heard voices coming in from there let's hear it their Flo's been cancelled so now we're trying to find accommodation in Sydney which is not easy and daughters are trying to do that online and um then we'll have to try and get a flight home somehow somewhere sometime don't know it was very chaotic um sorry whoever arrived here they had no idea what's going on I otherwise worst digital has now shifted into manual gear and Airlines though have assured the passengers at this point that there will be no cancellation grounding hasn't happened yet in India they are the ground staff in India is working tirelessly and relentlessly to restore stability but of course the question is how soon will this chaos end make no mistake this is of course a worldwide phenomenon not limited to India airports around the world right now witnessing similar scenes be it Paris be it's Sydney Berlin United States United Kingdom Singapore flights abroad have literally been grounded as opposed to India they experience unprecedented ticketing failures booking failures checking issues we've hardly ever seen a handwritten boarding pass this is possibly the first time that we've seen a handwritten boarding pass in abundance this is of course a tip of the iceberg news from the banking sector is also just trickling in where customers claim that they aren't even able to transfer money thankfully that issue hasn't yet cropped up in India as yet but we are gracing for the worst of course preparing ourselves at the same time what do we know about the problem so far I'm going to take you through all those updates in this special let me first begin with the headlines Global it outage Services worldwide India and Global Airlines hit Microsoft cyber security firm bug behind the outage Microsoft says resolution [Music] forthcoming Mega India Today impact upsc files F against IAS probationer Puja says attempted exam fraudulently cops book Puja Kar under cheating and [Music] fraud C yatra dictat Showdown escalates Yogi adityan says all eer along the route to card yatra have to display their name boards with the owners names opposition says Yogi adityan promoting bigotry BJP allies from the ljp chak paswan jdu as well condemning this dictat by the up government emotional Donald Trump recalls the shooting horror reiterates the hand of God that saved him Trump calls Biden The Worst US president ever H I will tell you exactly what happened and you'll never hear it from me a second time because it's actually too painful to tell Bangladesh on the boil over 30 killed thousands injured in protests against the Hina shik Hina government over job quara that's 30% quota reserved for those who fought for independence of Bangladesh from Pakistan now unprecedented emplo unemployment rate in Bangladesh leading to youth protesting against shena's government [Music] all right big update on the Microsoft outage that's really crippled several sectors you have a a message that's now been issued by the civil aviation Ministry in India and the guidelines there underscores a manual backup system that's been implemented assuring people that the issue will be resolved at least in India as soon as possible civil aviation of the the Civil Ministry of the civil aviation there in collaboration with AI has implemented manual backup system to maintain operational continuity the Civil Ministry and the AI closely monitoring the situation coordinating with Microsoft for Swift resolution this is an update coming in from the civil aviation Ministry that there is a backup system that they're currently working on on and they're trying to swiftly resolve it and that specifically includes a collaboration with AI That's implemented a manual backup system to maintain operational continuity big development as a message coming in from the civil aviation Minister remember whatever said India has a huge influx of passengers into airports and if we have to shift the entire digital check-in system into manual uh gear it's going to be a herculine task of uh Assurance word of assurance coming in from the civil aviation Minister let's listen in disruptions in airports across India let's cut across to our reporters we have all our reporters at different airports currently bringing us updates on what the situation is how crowded it is the agonizing weight for the passengers surag Roy joining us live from Kolkata we have aishwara paliwal from Delhi airport Dave kotak joining us from the Mumbai airport surag let me start with you what's happening at the Kolkata airport could could you elaborate has there been any word of advice given to passengers we know all Airlines have asked their passengers to arrive at the airports early because it's going to be a manual system of checkin take us through what's behind you [Music] well Nel you know the situation seems to have uh you know smooth up ever since you know since we have been reporting over here what we had seen initially at around let's say 132 uh the in the system has somewhere it has developed and it's it's it's falling into place right now uh you know this this chart that we are showing you the electronic one many were uh you know delayed it's not that you know the ones that were delayed uh uh it's been completely uh rectified or something but yes multiple of those delayed flights they are being you know boarded or it's it's being it's being you know being uh brought on track so uh the way we saw the things over here in the in the first half when we came and there's a there there's some sense of a transformation one thing that that is very important over here that you know these Digi yatra registration kiosks which are here they have been working and these were not really working in many of the airports in uh different parts of the country we'll ask this person over here so we you know heard it from the hes mouth these were down for a while in the afternoon then again uh the Indigo ones are not you know it's still down as he's been saying he's an airport Authority person uh these are Digi yatra uh you know kiosks one can you know take out a Digi slip and get you know smoothly enter I'm going to try and cut to awara who is also at the at one of the busiest airports in the world the Delhi indraa Gandhi International Airport we know is crowded at this point awara what's behind you what kind of uh Direction have the airlines given to the passengers have people got a message you the chaos somewhat has subsided if we speak about the Delhi airport the boats which actually were showing no information just a couple of hours ago are now functioning properly but one thing that you will be able to notice is that most of the airlines they are in the checkin mode at the moment and that's because it's just one or two uh you know airlines that you are seeing which have been cancelled and you know an airline flying from Delhi to deur has has been has been canceled apart from that there's just one flight to jaur which has been delayed otherwise all of them mostly are working uh you know around the clock and they are making sure that the passengers reach the spot on time it's not just that you know let me also just show you quickly Naila the que we could see Serpentine CES just almost 2 hours ago but now things have started moving smoothly so we can say that the C somewhat has subsided and the manual checking that's what Naila you were also speaking about the fact that the aviation Ministry is in touch with the AI that is the airport authorities of India so now they are working towards Shifting the gear and working towards manual things the serpentine cues have now uh you know drastically uh you know the the number of passengers in the Q Naila have have I'm sure you agree with me one should really Lord the resilience of uh India and the Indian Airlines who bounced back so quickly maybe much before the uh the ones abroad have cuz we're quite used to working with the manual system system and we know that our ground staff have been working relentlessly and around the clock to ensure a seamless Affair though it's not going to be seamless for sure because this is something that was never anticipated huge crowds certainly but we're looking at 510 p.m. precisely we're g bringing you live coverage at 5:10 p.m. airports across India that was slightly chaotic about an hour ago have find I do finally see some kind of normaly so we're quite happy there as I'm going to come back to you cutting to Dave kotak joining us live for more Mumbai they've watched the scenes in Mumbai a at Mumbai airport have people started trickling in much earlier to their [Music] flight well yes uh customers have started going in gradually but a lot of customers from the outer Lounge to the serpentine queue to the exit area when they're trying to come out a few flights have been canceled uh some people were trying to go to indor and bopal but they're very angry and they have lambasted Indigo saying that the airlines management system is absolutely pathetic you can see in terms of this is anything but smooth of course operations have resumed but it's definitely Beyond smooth the serpentine cues only continue to grow longer more and more people keep getting added and as the day uh progresses more towards the evening a lot of people who were here on a business visit are also returning back and they delayed in fact a group uh just 5 minutes ago who came out from the airports inside Lounge they said they said that they waited inside for 3 hours and then they took another 1 hour to get back outside into the exit area they said that they are not communicating anything at this point in time no details are being given in fact even the basic courtesy to inform that that their flight was cancelled was not given to them as of now no fresh information is available in terms of those whose flights have been delayed or rescheduled or cancelled as a matter of fact as to when the fresh schedule will come out but you can see once again behind me uh that the CI SF is also taking a lot of time but uh things are slumping back to normaly but of course it will take a few hours until the system has been entirely restored we also saw images of people being issued handwritten boarding passes uh this comprises of the workingclass corporate crowd a lot of senior citizens a lot of children also going we saw through our visuals uh of course every everybody is very inconvenience because of this kind of a global outage and the software glitch that is disrupted services not just in Mumbai uh Bangalore and different parts of India but also across the world and you see that uh in fact in America uh a major part of operations have not yet even resumed as not comparing ourselves to America Indian Airlines have issued a warning and they've done it right in time asking for people to come to the airport much in advance to their scheduled flight cuz now check-in will happen manually their online digit check-ins have been closed because of this technical glitch with the Microsoft system but what really is the problem awara uh Dave suag please do stay with us we're going to keep coming back to you but let's break it down exactly what this means for the people world over millions and their lives have been thrown out of gear as we see the Microsoft system has become faulty it appears that the issue is linked to cyber security failure with the clouds strike Falcon and that's had a domino effect impacting major airlines financial institutions and even emergency services from delayed flights and manual check-ins at the airports to stalled Financial transactions and news broadcasts coming to a stand still this out outage year has really underscored vulnerabilities in the global digital infrastructure let's take a look at what exactly has transpired a massive Microsoft outage Unleashed havoc on computer systems across the world leaving millions of users worldwide unable to access critical applications the outage is possibly due to the failure of crowd strike Falcon a cyber security platform that provides Security Solutions for Microsoft Windows this is an issue with Microsoft's uh uh you know partner firm cyber security firm which is crowd strike a crowd strike update which was meant essentially if you're getting a little technical u a falcon sensor which was meant to actually detect and prevent your systems from malware or this sort of an attack has actually crashed in terms of compromising what's happening with the larger Network so no this is not a Cyber attack it is genuinely a technical issue that crowd strike when I reached out to them are working on theyve taken cognizance that this issue stems from their Falcon sensor they're trying to fix it and Microsoft is also working with them also trying to figure out these are major corporations Banks media networks Airlines everyone has come to uh a standstill and a grinding Hall so the the way that you essentially would do this is to divert traffic or to figure out if there are any fail safe mechanisms in place the outage impacted major airlines like American Airlines Delta spice jet Indigo vistara Air India among others several flights were delayed in India with Delhi bangaluru Kolkata Pune and Mumbai airports facing the maximum brand the outage hit booking and checking Services of several airlines in India forcing them to follow manual check-in and boarding processes at the airports Airlines also requested passengers to reach the airport early it was all chose they don't have any answers a single person is taking more than I think 30 to 40 minutes how can they cover up with it and I was one of them who was just in front of the cube and the server goes [Music] down no one expected this we were all dependent on uh these systems which is amdas Galileo all these systems which are dependent on Microsoft and uh other internet booking engines now uh but before all these systems came we used to have a very good manual system I think uh passenger manifest uh is prepared and based on the passenger manifest Airlines can issue boarding cards manually uh it'll take a little more time and uh flights can go on there might be certain delays the worldwide it outage Banks Stock Exchange payment systems and Emergency Services several media organizations were clueless when they were unable to Broadcast News Britain Sky News News Agency Associated Press Australia's ABC News faced systems failure meanwhile Union it minister ashini vnav in a statement said the government is in touch with Microsoft and its associates the minister said the reason for this outage had been ident ified and updates have been released to resolve the issue the government has clarified that the national informatic Center network is not affected by the outage have to look at more investigations different countries are now huddling together to find out what should be the approaches countries have taken cognizance the government of India has taken cognizance of I see almost in the entire corporate India where systems are not able to work together the operations of corporate India are getting impacted so it could have an impact upon the nation upon the national economy and upon the confidence and the morale of the digital stakeholders while it Engineers across the world rallied to minimize damage cyber Security Experts warn that such outages can have far-reaching effects especially if they last for an extended period Bureau report India today we see that the problem is across the globe in London we're looking at Rail and flight services that have been hampered and let's not even begin with the London Stock Exchange trading has taken a big hit we do have India today's Lina joining us live from London Lina please take it away what's really been uh the detrimental effect of this Microsoft outage we know that normaly has been hit largely within the rail sector and the airlines is the airport functioning as normal what uh what are the steps the government right now maling to take Naila I'm at the airport in terminal 3 there were long cues they are getting better now so they are not all flights that are impacted there are certain Alli and certain flights a selective impact of Microsoft outage these flights like the American Airlines flight some flights on British Airways to Denmark they have been they have been taken to another route so there are certain that are cancelled there are some that are delayed and there are some that are still hanging about figuring out what should be done with them so a different kind of impact and London airports would have different impact in fact different terminals have different impact Glick airport for example in London has been impacted hugely there are FES that are going extending to three to four hours there in fact here I'm told by some of the people who are working that situation is getting in control and I can see the crowds on the airport are also reducing the lines have shortened and some of them have moved or if they have cancelled they have gone away of course those who have have their flight cancelled they have not been given any airport or travel Arrangements because the staff is over and their systems are not working but this is Airlines uh trains also there have been some train tra Lings that have been impacted not all some ATMs they are saying that would they be impacted the people are turning up on ATM for money but not so much indeed something that has taken a lot of impact are the phes or the GP surgeries now pharmacies I spoke to they told me that they're not able to download prescription they use a certain kind of software on Microsoft and they're not because the entire system has gone up and they have received an email from microsof saying that their system has been H that their system is not working so the they have not been able to download prescription so what happens is when we go to a GP surgery which is a doctor which is a center first point of contact they give us a prescription which is digital now everything is digital they send it on the phone and the and we s a code now when we go and show a code to the pharmacy they will not be able to download that so they can't access any of their system so that is a huge problem for people who have to receive medicines or who have an appointment to do while internal systems of the hospitals one of the doctors told me has not been impacted so much so it's very selective and therefore that's where the cures and everything emerges from but um Crow stri interesting this little they were doing where the bug that little they have deployed a fix crowd strike have deployed a fix and therefore this it is the the uh Improvement should be percolating and it's percolating as we speak okay you're saying that there is a fix it's basically uh they were tempted to try and fix the problem with a through a fix if I could take this question to uh Cyrus John maybe Cyrus you want to jump in on this what exactly does a fix mean we we hear Lina saying that there Microsoft has said that theyve deployed a fix what exactly do they mean is this an actual solution that we're looking for or a permanent solution is yet to come so uh this is this could be temporary I mean I'm trying to understand what the fix is so basically whenever Windows your basic systems run into some kind of error or there are complications these fixes are released by windows or Microsoft uh and these eventual fixes keep coming uh and in in this particular case we can understand that this fix is sort of a roll back of the complications that had affected the entire ecosystem and in order for us to understand what the fix is I mean these could be complicated codes it could be codes that are written in some sort of an understanding whether the fix is going to fect immediately or not is something that we don't understand right now but yes when they say a fix has been released it is basically a piece of code that is being distributed across the globe and this basically will try to fix the system and bring it bring back noraly as we can understand okay so I'm going to really get to uh aush aladi who is our business today Tech today Editor to give us a little breakdown on what this really means aush it's unbelievable to see a complete meltdown of the systems across the globe how did this one technical issue bring the entire world to a stand still here abolutely Naila you know we're talking about a fix but the real question mark here is what was the problem who is to blame everyone has been strapping this and I must say this as well I must concede that we thought this was a Windows problem it's only a Windows problem because this cyber security firm crowd strike based in Austin Texas ended up launching an update early in the early hours of this or Friday morning which was meant for Windows if they done this for the other platforms maybe this could have gone wrong there as well but it went wrong on Windows because this update this patch was launched for Windows now crowdstrike the company has actually put out a statement where they've said that this is only happening on Windows and not happening with Mac or Linux like I was saying and they've reiterated that this is not a security incident or a Cyber attack this is just a system failure but just being a system failure Naila is absolutely baffling because these are things which I usually check there's a whole a whole you know white hat a bunch of system mechanisms which are put in place to ensure that nothing goes wrong this was rolled out and and even though it was rolled out we're realizing that this has impacted Banks like you said Aviation sector Hospitality even Emergency Services where and broadcast networks the fact being that if any of them were using crowd strikes Falcon uh security update that is where the problem was now the fix was simple it was there available on crowd strikes support page early on in the day as well all you had to do was boot your windows put it in safe mode then remove the file that was problematic and then obviously you know ensure that it's replaced and booted normally now where does the issue we can discuss this through the course of your show where does the issue then pan out and how does it unfold is it then a problem with the it the it teams in these companies or did Microsoft have anything to do with it Microsoft that was my question who's liable here who who takes responsibility for for this catastrophic failure you know and that is something that we really must get to because if you go by Microsoft statement they essentially have also distance themselves from this saying this is we are aware that there is a system with a third party software saying that this is Falcon and crowd strikes problem but then the people who are being impacted are the end users so if we look at different nodes in this this is more of a legal team problem than an IT problem at this point because the it fix was out publicly the legal teams would all be trying to understand what was that term in the agreement because think about IT Crowd strike is coming up with uh Security Solutions in simpler terms antivirus softwares end to-end Solutions making sure that nothing attacks your systems they are engaging with corporations like the airlines that were impacted the cues that you were showing earlier on the show and hospitals Emergency Services those people have those organizations have end users who are actually being impacted by this this is this is almost and finally a whatever said we're looking at the entire world and its government systems relying on just three major players here you have Microsoft Amazon and Google providing these systems uh all your eggs in one basket this is the result we see what what's the alternative na you know usually big tech companies whenever they are coming up with a new product you're right Amazon with Amazon web services Microsoft with Microsoft asure and Google with Google Cloud these are the three big services and I'll tell you what their market shares like AWS Amazon leads the pack with 31% followed by I think 25% with Microsoft Azure and then 11% with Google Cloud these are the numbers we have here on Tech today now if you look at the amount that Microsoft has one is that cloud platform but you need to understand that it was not just Enterprises using this even users who just use Windows you and I using it in office could have been impact Gmail was impacted yes so you know the the impact is far reaching so the real question is could Microsoft have averted this also I just want to make one thing very clear you know we'll be this is the developing story and we are getting all the latest and and top updates here on the India Today network but this company crowd strike is no stranger to controversy this is the same uh you know the US elections and all the news that's coming in from the US that's ongoing this is the same company that Donald Trump spoke about in his conversations with Ukraine when 2016 meddling with us elections by Foreign actors was brought up trout strip was one of the particular firms that were named there so there's a lot of stuff to figure out about CR stri but at this point they have said that they are fixing this and the patch is out there mof it's soon enough cuz it's also crippled our Indian uh Aviation system the airlines here are struggling to cope right now with manual uh check-ins looking at the share volumes of passengers here domestically but thank you very much aush for breaking that down for as Cyrus John and Lena uh for that context now Australia is suffering and struggling airports there reeling under the same impact of This Global outage we heard voices coming in from there let's hear it their fls been cancelled so there we're trying to find accommodation in Sydney which is not easy and daughters are trying to do that online and um then we'll have to try and get a flight home somehow somewhere sometime don't know it was very chaotic um sorry whoever arrived here they had no idea what's going on I otherwise was digital has now shifted into manual gear and Airlines though have assured the passengers at this point that there will be no cancellation grounding hasn't happened yet in India they are the ground staff in India is working tirelessly and relentlessly to restore stability but of course the question is how soon will this chaos end make no mistake this is of course a worldwide phenomenon not limited to India airports around the world right now witnessing similar scenes be it Paris be it Sydney Berlin United States United Kingdom Singapore flights abroad have literally been grounded as opposed to India they experience unprecedented ticketing failures booking failures check-in issues we've hardly ever seen a handwritten boarding pass this is possibly the first time that we've seen a handwritten boarding pass in abundance this is of course a tip of the iceberg news from the banking sector is also just strickly in where customers claim that they aren't even able to transfer money thankfully that issue hasn't yet cropped up in India as yet but we are bracing for the worst of course preparing ourselves at the same time what do we know about the problem so far I'm going to take you through all those updates in this special let me first begin with the headlines Global it outage Services worldwide India and Global Airlines hit Microsoft cyber security firm bug behind the outage Microsoft says resolution [Music] forthcoming Mega India Today impact upsc files F against IAS probationer Puja says attempted exam fraudulently cops book Puja Kar under cheating and [Music] fraud K yatra dictat Showdown escalates Yogi Adian says all eer along the route to card yatra have to display their name boards with the owner names opposition says Yogi adityan promoting bigotry BJP allies from the ljp chak paswan jdu as well condemning this dictat by the up government emotional Donald Trump recalls the shooting horror reiterates the hand of God that saved him Trump calls Biden the worst us president ever hit me I will tell you exactly what happened and you'll never hear it from me a second time because it's actually too painful to tell Bangladesh on the boil over 30 killed thousands injured in protests against the Hina shik Hina government over job quota that's 30% quota reserved for those who fought for independence of Bangladesh from Pakistan now unprecedented emplo unemployment rate in Bangladesh leading to youth protesting against Sha's [Music] government all right big update on on the Microsoft outage that's really crippled several sectors you have a a message that's now been issued by the civil aviation Ministry in India and the guidelines there underscores a manual backup system that's been implemented assuring people that the issue will be resolved at least in India as soon as possible civil aviation of the the Civil Ministry of the civil aviation there in collaboration with AI has implemented manual backup system system to maintain operational continuity the Civil Ministry and the AI closely monitoring the situation coordinating with Microsoft for Swift resolution this is an update coming in from the civil aviation Ministry that there is a backup system that they're currently working on and they're trying to swiftly resolve it and that specifically includes a collaboration with AI That's implemented a manual backup system to maintain operational continuity big development as a message coming in from the civil aviation Minister remember whatever said India has a huge influx of passengers into airports and if we have to shift the entire digital check-in system into manual uh gear it's going to be a herculine task of uh Assurance word of assurance coming in from the civil aviation Minister let's listen in s instructions in airports across India let's cut across to our reporters we have all our reporters at different airports currently bringing us updates on what the situation is how crowded it is the agonizing weight for the passengers suag Roy joining us live from Kolkata we have aishwara paliwal from Delhi airport Dave kotak joining us from the Mumbai airport so ragi let me start with you what's happening at the Kolkata airport could could you elaborate has there been any word of advice given to passengers we know all Airlines have asked their passengers to arrive at the airports early because it's going to be a manual system of checkin take us through what's behind [Music] you well Nel you know the situation seems to have uh you know smoo up ever since you know since we have been reporting over here what we had seen initially at around let's say 132 uh the in you the system has somewhere it has developed and it's it's it's falling into place right now you know this this chart that we are showing you the electronic one many were you know delayed it's not that you know the ones that were delayed uh uh it's been completely uh rectified or something but yes multiple of those delayed flights they are being uh you know boarded or it's it's being it's being uh you know being uh brought on track so uh the where we saw the things over here in the in the first hour when we came and there's a there there's some sense of a transformation one thing that that is very important over here that you know these Digi yatra registration kiosks which are here they have been working and these were not really working in many of the airports in different parts of the country we'll ask this person over here we you know heard it from the horses mouth these were down for a while in the afternoon then again uh the Indigo ones are not you know it's still down as he's been saying he's an airport Authority person uh these are Digi yatra uh you know kiosk one can take out a dig slip and get you know smoothly enter I'm going to try and cut to awara who's also at the at one of the busiest airports in the world the Delhi indraa Gandhi International Airport we know is crowded at this point awara what's behind you what kind of uh Direction have the airlines given to their passengers have people got a message let me tell you the chaos somewhat has subsided if we speak about the Delhi airport the boards which actually were showing no information just a couple of hours ago are now functioning properly but one thing that you will be able to notice is that most of the airlines they are in the checkin mode at the moment and that's because it's just one or two uh you know airlines that you are seeing which have been canceled and you know an airline fying from Delhi to deur has been has been cancelled apart from that there's just one flight to jaur which has been delayed otherwise all of them mostly are working uh you know around the clock and they are making sure that the passengers reach the spot on time it's not just that you know let me also just show you quickly Naila the que we could see Serpentine cues just almost 2 hours ago but now things have started moving smoothly so we can say that the chaos somewhat has subsided and the manual checking that's what nabila you were also speaking about the fact that the avation ministry is in touch with the AI that is the airport authorities of India so now they are working towards Shifting the gear and working towards manual things the serpentine cues have now uh you know drastically uh you know the the number of passeng in theil have have you know one should I I'm sure you agree with me one should really Lord the resilience of uh India and the Indian Airlines who bounced back so quickly maybe much before the uh the ones AB broad have cuz uh we're quite used to working with the manual system and we know that our ground staff have been working relentlessly and Round the Clock to ensure a seamless Affair though it's not going to be seamless for sure because this is something that was never anticipated a huge crowds certainly but we're looking at 510 p.m. precisely we're g bringing you live coverage at 510 p.m. airports across India that was slightly chaotic about an hour ago have find I do finally see some kind of normaly so we're quite happy there Ash I'm going to come back to you cutting to Dave kotak joining us live from Mumbai Dave what's the scenes in Mumbai a at Mumbai airport have people started trickling in much earlier to their [Music] flight well yes uh customers have started going in gradually but a lot of customers from the outer Lounge to the serpentine queue to the exit area when they're trying to come out a few flights have been canceled uh some people were trying to go to indor and bopal but they're very angry and they have lambasted Indigo saying that the airlines management system is absolutely pathetic you can see in terms of this is anything but smooth of course operations have resumed but it's definitely Beyond smooth the serpentine cues only continue to grow longer more and more people keep getting added and as the day uh progresses more towards the evening a lot of people who were here on a business visit are also returning back and they delayed in fact a group just 5 minutes ago who came out from the airports inside Louch they say they said that they waited inside for 3 hours and then they took another 1 hour to get back outside into the exit area they said that they are not communicating anything at this point in time no details are being given in fact even the Bas a courtesy to inform that that their flight was cancelled was not given to them as of now no fresh information is available in terms of those whose flights have been delayed or rescheduled or canceled as a matter of fact as to when the fresh schedule will come out but you can see once again behind me uh that the cisf is also taking a lot of time but uh things are slumping back to normaly but of course it will take a few hours until the system has been entirely restored we also saw images of people being issued handwritten boarding passes uh this comprises of the workingclass corporate crowd a lot of senior citizens a lot of children also going we saw through our visuals uh of course every everybody is very inconvenience because of this kind of a global outage and the software glitch that has disrupted services not just in Mumbai uh Bangalore and different parts of India but also across the world and you see that uh in fact in America uh a major part of operations have not yet even resumed as well not comparing ourselves to America Indian Airlines have issued a warning and they've done it right in time asking for people to come to the airport much in advance to their scheduled flight cuz now check-in will happen manually their online digital check-ins have been closed because of this technical glitch with the Microsoft system but what really is the problem awara uh Dave suag please do stay with us we're going to keep coming back to you but let's break it down exactly what this means for the people world over millions and their lives have been thrown out of gear as we see the Microsoft system has become faulty it appears that the issue is linked to cyber security failure with your Cloud strike Falcon and that's had a domino effect impacting major airlines financial institutions and even emergency services from delayed flights and manual check-ins at the airports to stalled Financial transactions and news broadcasts coming to a standstill this out outage here has really underscored vulnerabilities in the global digital infrastructure let's take a look at what exactly has transpired a massive Microsoft outage Unleashed havoc on computer systems across the world leaving millions of users worldwide unable to access critical applications the outage is possibly due to the failure of crowd strike Falcon a cyber security platform that provides Security Solutions for Microsoft Windows this is an issue with Microsoft's U you know partner firm cyber security firm which is crowd strike a crowd strike update which was meant essentially if you're getting a little technical u a falcon sensor which was meant to actually detect and prevent your systems from malware or this sort of an attack has actually crashed in terms of compromising what's happening with the larger Network so no this is not a Cyber attack it is genuinely a technical issue that crowd strike when I reached out to them are working on they've taken cognizance that this issue stems from their Falcon sensor they're trying to fix it and Microsoft is also working with them also trying to figure out these are major corporations Banks media networks Airlines everyone has come to uh a standstill and a grinding Hall so the the way that you essentially would do this is to divert traffic or to figure out if there are any fail safe mechanisms in place the outage impacted major airlines like American Airlines Delta spice jet Indigo vistara Air India among others several flights were delayed in India with Delhi bangaluru Kolkata Pune and Mumbai airports facing the maximum brunt the outage hit booking and check-in Services of several airlines in India forcing them to follow man ual check-in and boarding processes at the airports Airlines also requested passengers to reach the airport early because all CHS they don't have any answers a single person is taking more than I think 30 to 40 minutes how can they cover up with it and I was one of them who was just in front of the cube and the server goes down [Music] [Music] no one expected this we were all dependent on uh these systems which is amids Galileo all these systems which are dependent on Microsoft and uh other internet booking engines now uh but before all these systems came we used to have a very good manual system I think uh passenger manifest uh is prepared and based on the passenger manifest Airlines can issue boarding cards manually uh it'll take a little more time and uh flights can go on there might be certain delays the worldwide it outage crippled Banks stock exchanges payment systems and Emergency Services several media organizations were clueless when they were unable to Broadcast News Britain Sky News News Agency Associated Press Australia's ABC News faced systems failure meanwhile Union it minister ashin vnav in a statement said the government is in touch with Microsoft and its associates the minister said the reason for this outage had been identified and updates have been released to resolve the issue the government has clarified that the national informatic Center network is not affected by the outage have to look at more investigations different countries are now huddling together to find out what should be the approaches countries have taken cognizance the government of India has taken cognizance so I see almost in the entire corporate India where systems are not able to work together the operations of corporate India are getting impacted so it could have an impact upon the nation upon the national economy and upon the confidence and the morale of the digital stakeholders while it Engineers across the world rally to minimize damag cyber Security Experts warn that such outages can have far-reaching effects especially if they last for an extended period Bureau report India today right we see that the problem is across the globe in London we're looking at Rail and flight services that have been hampered and let's not even begin with the London Stock Exchange trading has taken a big hit we do have India today's Lina joining us live from London Lina please take it away what's really been uh the detrimental effect of this Microsoft outage we know that normaly has been hit largely within the rail sector and the airlines is the airport functioning as normal what uh what are the steps the government right now maling to take Naila I'm at the airport in terminal 3 they were long cues they are getting better now so they're not old flights that are impacted there are certain airlines and certain flights The Selective impact of Microsoft outage these flights like the American Airlines flight some flights on British Airways to Denmark they have been they have been taken to another route so there are certain that are cancelled there are some that are delayed and there are some that are still hanging about figuring out what should be done with them so a different kind of impact and London airports would have different impact in fact different term have different impact G airport for example in London has been impacted hugely there are F that are going extending to three to four hours there in fact here I'm told by some of the people who are working that situation is getting in control and I can see the crowds on the airport are also reducing the lines have shortened and some of them have moved or if they have cancelled they have gone away of course those who have have their right canc they have not been given any airport or travel Arrangements because the staff is overwhelmed and their systems are not working but this is Airlines uh trains also there have been some train train links that have been impacted not all some ATMs they are saying that would they be infected that people are turning up on ATM for money but not so much indeed something that has taken a lot of impact are the pharmacies or the GP surgeries now pharmacies I spoke to they told be that they're not able to download prescription they use a certain kind of software on Microsoft and they're not because entire system has gone uh up and they have received an email from maros saying that their system has been H that their system is not working so the they have not been able to download prescription so what happens is when we go to a GP surgery which is a doctor which is a center first point of contact they give us a prescription which is digital now everything is digital they send it on the phone and the and we s a code now when we go and show a code to the pharmacy they will not be able to download that so they can't access any off their system so that is a huge problem for people who have receive medicines or who have an appointment to do while internal systems of the hospitals one of the doctor told me has not been impacted so much so it's very selective and therefore that's where the cures and everything emerges from but um croud stri interes do where the bug littleg they have deployed a fix crowd strike have deployed a fix and therefore this it is the the Improvement should be percolating and is percolating as we speak okay you're saying that there is a fix it's basically uh they were tempted to try and fix the problem with a through a fix if I could take this question to uh Cyrus John maybe Cyrus you want to jump in on this what exactly does a fix mean we we hear Lina saying that their Microsoft has said that they've deployed a fix what exactly do they mean is this an actual solution that we're looking for or a permanent solution is yet to come so uh this is this could be temporary I mean I trying to understand what the fix is so basically whenever Windows your basic systems run into some kind of error or there complications these fixes are released by windows or Microsoft uh and these eventual fixes keep coming uh and in in this particular case we can understand that this fix is sort of a roll back of the complication that had affected the entire ecosystem and in order for us to understand what the fix is I mean these could be complicated codes it could be codes that are written in some sort of an understanding whether the fix is going to fit immediately or not is something that we don't understand right now but yes when they say a fix has been released it is basically a piece of code that is being distributed across the globe and this basically will try to fix the system and bring it bring back normal as we can understand okay so I'm going to really get to aush eladi who is our business today Tech today Editor to give us a little breakdown on what this really means aush it's unbelievable to see a complete meltdown of the systems across the globe how did this one technical issue bring the entire world to a stand still here Naila you know we're talking about a fix but the real question mark here is what was the problem who is to blame everyone has been strapping this and I must say this as well I must conceive that we thought this was a Windows problem it's only a Windows problem because this cyber security firm crowd strike based in Austin Texas ended up launching an update early in the early hours of this or Friday morning which was meant for Windows if they' done this for the other platforms maybe this could have gone wrong there as well but it went wrong on Windows because this update this patch was launched for Windows now crowd the company has actually put out a statement where they've said that this is only happening on Windows and not happening with Mac or Linux like I was saying and they've reiterated that this is not a security incident or a Cyber attack this is just a system failure but just being a system failure Naila is absolutely baffling because these are things which are usually checked there's a whole a whole you know white hat a bunch of system mechanisms which are put in place to ensure that nothing goes wrong this was rolled out and and even though it was rolled out we that this has impacted Banks like you said Aviation sector Hospitality even Emergency Services where and broadcast networks the fact being that if any of them were using crowd strikes Falcon uh security update that is where the problem was now the fix was simple it was there available on crowd strikes support page early on in the day as well all you had to do was boot your windows put it in safe mode then remove the file that was problematic and then obviously you know ensure that it's replaced and Boot It normally now where does the issue we can discuss this through the course of your show where does the issue then pan out and how does it unfold is it then a problem with the it the it teams in these companies or did Microsoft have anything to do with it Microsoft that was my question who's liable here who who takes responsibility for this catastrophic failure you know and that is something that we really must get to because if you go by Microsoft statement they essentially have also distanced themselves from this saying this is we are aware that there is a system with a third party software saying that this is Falcon and crowd strikes problem but then the people who are being impacted are the end users so if we look at different nodes in this this is more of a legal team problem than an IT problem at this point because the it fix was out publicly the legal teams would all be trying to understand what was that term in the agreement because think about IT Crowd strike is coming up with uh Security Solutions in simpler terms antivirus softwares end to-end Solutions making sure that nothing attacks your systems they are engaging with corporations like the airlines that were impacted the cues that you were showing earlier on the show and hospitals Emergency Services those people have end those organizations have end users who are actually being impacted by this this is this is almost and and finally aayush whatever said we're looking at the entire world and its government systems relying on just three major players here you have Microsoft Amazon and Google providing these systems uh all your in one basket this is the result we see what what's the alternative AB na you know usually big tech companies whenever they are coming up with a new product you're right Amazon with Amazon web services Microsoft with Microsoft Azure and Google with Google Cloud these are the three big services and I'll tell you what their market shares like AWS Amazon leads the pack with 31% followed by I think 25% with Microsoft isure and then 11% with Google Cloud these are the numbers we have here on Tech today now if you look at the amount that microsof has one is their Cloud platform but you need to understand that it was not just Enterprises using this even users who just use Windows you and I using it in office could have been impacted Gmail was impacted yes so you know the the impact is far reaching so the real question is could Microsoft have averted this also I just want to make one thing very clear you know we'll be this is the developing story and we are getting all the latest and and top updates here on the India Today network but this company crowd is no stranger to controversy this is the same uh you know the US elections and all the news that's coming in from the US that's ongoing this is the same company that Donald Trump spoke about in his conversations with Ukraine when 2016 meddling with us elections by Foreign actors was brought up croud strip was one of the particular firms that were named there so there's a lot of stuff to figure out about crri but at this point they have said that they are fixing this and the patch is out there microft soon enough cuz it's also crippled our Indian uh Aviation system the airlines here are struggling to cope right now with manual uh check-ins looking at the share volumes of passengers here domestically but thank you very much aush for breaking that down for us Cyrus John and Lina uh for that context now Australia is suffering and struggling airports there reeling under the same impact of This Global outage we heard voices coming in from there let's hear it our flight's been cancelled so now we're trying to find accommodation in Sydney which is not easy and daughters are trying to do that online and um then we'll have to try and get a flight home somehow somewhere sometime done not it was very chaotic um sorry whoever arrived here they had no idea what's going on I otherwise was digital has now shifted into manual gear and Airlines though have assured the passengers at this point that there will be no cancellation grounding hasn't happened yet in India they are the ground staff in India is working tirelessly and relentlessly to restore stability but of course the question is how soon will this chaos end make no mistake this is of course a worldwide phenomenon not limited to India airports around the world right now witnessing similar scenes be it Paris be it Sydney Berlin United States United Kingdom Singapore flights abroad have literally been grounded did as opposed to India they experience unprecedented ticketing failures booking failures check-in issues we've hardly ever seen a handwritten boarding pass this is possibly the first time that we've seen a handwritten boarding pass in abundance this is of course a tip of the iceberg news from the banking sector is also just trickling in where customers claim that they aren't even able to transfer money thankfully that issue hasn't yet cropped up in India as yet but we are bracing for the worst of course preparing ourselves at the same time what do we know about the problem so far I'm going to take you through all those updates in this special let me first begin with the headlines Global it outage Services worldwide India and Global Airlines hit Microsoft cyber security firm bug behind the outage Microsoft says resolution [Music] forthcoming Mega India Today impact upsc files firir against Ias progr BNA Puja says attempted exam fraudulently cops book Puja Kadar under cheating and [Music] fraud C yatra dictat Showdown escalates Yogi adityan says all eer along the route to card yatra have to display their name boards with the owner names opposition says Yogi adityan promoting bigotry BJP allies from the ljp chak paswan uh jdu as well condemning this dictat by the up government emotional Donald Trump recalls the shooting horror reiterates the hand of God that saved him Trump calls Biden The Worst US president ever hit me I will tell you exactly what happened and you'll never hear it from me a second time because it's actually too painful to tell Bangladesh on the boil over 30 kill thousands injured in protests against the Hina shik Hina government over job qua that's 30% quota reserved for those who fought for independence of Bangladesh from Pakistan now unprecedented emplo unemployment rate in Bangladesh leading to youth protesting against shena's government [Music] all right big update on the Microsoft outage that's really crippled several sectors you have an a message that's now been issued by the civil aviation Ministry in India and the the guidelines there underscores a manual backup system that's been implemented assuring people that the issue will be resolved at least in India as soon as possible civil aviation of the the Civil Ministry of the civil aviation there in collaboration with AI has implemented manual backup system to maintain operational continuity the Civil Ministry and the AI closely monitoring the situation coordinating with Microsoft for Swift resolution this is an update coming in from the civil aviation Ministry that there is a backup system that they're currently working on and they're trying to swiftly resolve it and that specifically includes a collaboration with AI That's implemented a manual backup system to maintain operational continuity big development as a message coming in from the civil aviation Minister remember whatever said India has a huge influx of passengers into airports and if we have to shift the entire digital check-in system into manual uh gear it's going to be a herculan task of uh Assurance word of assurance coming in from the civil aviation Minister let's listen in instrutions in airports across India let's cut across to our reporters we have all our reporters at different airports currently bringing us updates on what the situation is how crowded it is the agonizing weight for the passengers suag Roy joining us live from Kolkata we have aishwara paliwal from Delhi airport Dave kotak joining us from the Mumbai airport so ragy let me start with you what's happening at the Kolkata airport could could you elaborate has there been any word of advice given to passengers we know all Airlines have asked their passengers to arrive at the airports early because it's going to be a manual system of checkin take us through what's behind [Music] you well Nela you know the situation seems to have uh you know smoo up ever since you know since we have been reporting over here what we had seen initially at around let's say 132 uh the in you the system has somewhere it has developed and it's it's it's falling into place right now you know this this chart that we are showing you the electronic one many were you know delayed it's not that you know the ones that were delayed uh it's been completely uh rectified or something but yes multiple of those delayed flights they are being uh you know boed or it's it's being it's being uh you know being brought on track so uh the way we saw the things over here in the in the first hour when we came and there's a there there's some sense of a transformation one thing that that is very important over here that you know these Digi yatra registration Kos which are here they have been working and these were not really working in many of the airports in different parts of the country we'll ask this person so we you know heard it from the hores mouth these were down for a while in the afternoon then again uh the Indigo ones are not you know it's still down as he's been saying he's an airport Authority person uh these are Digi yatra uh you know kiosk one can you know take out a dig slip and get you know smoothly enter I'm going to try and cut to awara who's also at the at one of the busiest airports in the world the Delhi indraa Gandhi International Airport we know is crowded at this point awara what's behind you what kind of uh Direction have the airlines given to their passengers have people got a message let me tell you the chaos somewhat has subsided if we speak about the Delhi airport the boards which actually were showing no information just a couple of hours ago are now functioning properly but one thing that you will be able to notice is that most of the airlines they are in the checkin mode at the moment and that's because it's just one or two uh you know airlines that you are seeing which have been canceled and uh you know an airline fying from Delhi to deur has been has been canceled apart from that there's just one flight to jaur which has been delayed otherwise all of them mostly are working uh you know around the clock and they are making sure that the passengers reach the spot on time it's not just that you know let me also just show you quickly Naila the queue we could see Serpentine qes just almost 2 hours ago but now things have started moving smoothly so we can say that the C somewhat has subsided and the manual checking that's what nabila you were also speaking about the fact that the aviation Ministry is in touch with the AI that is the airport authorities of India so now they are working towards Shifting the gear and working towards manual things the serpentine cues have now uh you know drastically you know the the number of passengers in the Q Naila have have one should I'm sure You' agree with me one should really L the resilience of uh India and the Indian Airlines who bounced back so quickly maybe before the uh the ones of broad have cuz we're quite used to working with the manual system and we know that our ground staff have been working relentlessly and Round the Clock to ensure a seamless Affair though it's not going to be seamless for sure because this is something that was never anticipated a huge crowds certainly but we're looking at 510 p.m. precisely we're g bringing you live coverage at 5:10 p.m. airports across India that was slightly chaotic about an hour ago have find I do finally see some kind of normaly so we're quite happy there Ash I'm going to come back to you cutting to Dave kotak joining us live from Mumbai Dave what's the scenes in Mumbai Air at Mumbai airport have people started trickling in much earlier to their [Music] flight well yes uh customers have started going in gradually but a lot of customers from the outer Lounge to the serpentine que to the exit area when they're trying to come out a few flights have been cancelled uh some people were trying to go to indor and bopal but they're very angry and they have lambasted Indigo saying that the airlines management system is absolutely pathetic you can see in terms of this is anything but smooth of course operations have resumed but it's definitely Beyond smooth the serpentine cues only continue to grow longer more and more people keep getting added and as the day uh progresses more towards the evening a lot of people who were here on a business visit are also returning back and they delayed in fact group just 5 minutes ago who came out from the airports inside Lounge they said they said that they waited inside for 3 hours and then they took another 1 hour to get back outside into the exit area they said that they are not communicating anything at this point in time no details are being given in fact even the basic courtesy to inform that that their flight was canceled was not given to them as of now no fresh information is available in terms of those whose flights have been delayed or rescheduled or cancelled as a matter of fact as to when the fresh schedule will come out but you can see once again behind me uh that the cisf is also taking a lot of time but uh things are slumping back to normaly but of course it will take a few hours until the system has been entirely restored we also saw images of people being issued handwritten boarding passes uh this comprises of the workingclass corporate crowd a lot of senior citizens a lot of children also uh going we saw through our visuals uh of course every everybody is very inconvenience because of this kind of a global outage and the software glitch that has disrupted services not just in Mumbai uh Bangalore and different parts of India but also across the world and you see that uh in fact in America a major part of operations have not yet even resumed as not comparing ourselves to America Indian Airlines have issued a warning and they've done it right in time asking for people to come to the air airport much in advance to their scheduled flight cuz now check-in will happen manually their online digital check-ins have been closed because of this technical glitch with the Microsoft system but what really is the problem aishwara uh Dave Sury please do stay with us we're going to keep coming back to you but let's break it down exactly what this means for the people world over millions and their lives have been thrown out of gear as we see the Microsoft system has become faulty it appears that the issue is linked to cyber security failure with the cloud strike Falcon and that's had a domino effect impacting major airlines financial institutions and even emergency services from delayed flights and manual checkings at the airports to stalled Financial transactions and news broadcasts coming to a standstill this out outage here has really underscored vulnerabilities in the global digital infrastructure let's take a look at what exactly has transpired a massive Microsoft outage Unleashed havoc on computer systems across the world leaving millions of users worldwide unable to access critical applications the outage is possibly due to the failure of proud strike Falcon a cyber security platform that provides Security Solutions for Microsoft Windows this is an issue with Microsoft uh uh you know partner firm cyber security firm which is crowd strike a crowd strike update which was meant essentially if you're getting a little technical u a falcon sensor which was meant to actually detect and prevent your systems from malware or this sort of an attack has actually crashed in terms of compromising what's happening with the larger Network so no this is not a Cyber attack it is genuinely a technical issue that crowd strike when I reached out to them our working on they've taken cognizance that this issue stems from their Falcon sensor they're trying to fix it and Microsoft is also working with them also trying to figure out these are major corporations Banks media networks Airlines everyone has come to uh a standstill and a grinding allall so the the way that you essentially would do this is to divert traffic or to figure out if there are any fail safe mechanisms in place the outage impacted major airlines like American Airlines Delta spice jet Indigo vistara Air India among others several flights were delayed in India with Delhi bangaluru Kolkata Pune and Mumbai airports facing the maximum Brun the outage hit booking and check-in Services of several airlines in India forcing them to follow manual check-in and boarding processes at the airports Airlines also requested passengers to reach the airport early was all chose they don't have any answers a single person is taking more than I think 30 to 40 minutes how can they cover up with it and I was one of them who was just in front of the cube and the server goes [Music] down no one expected this we were all dependent on uh these systems which is amids Galileo all these systems which are dependent on Microsoft and uh other internet booking engines now uh but before all these systems came we used to have a very good manual system I think uh passenger manifest is prepared and based on the passenger manifest Airlines can issue boarding cards manually uh it'll take a little more time and uh flights can go on there might be certain delays the worldwide it outage crippled Banks stock exchanges payment systems and Emergency Services several media organizations were clueless when they were unable to Broadcast News Britain Sky News News Agency Associated Press Australia's ABC News faced systems failure meanwhile Union it minister ashini vnav in a statement said the government is in touch with Microsoft and its associates the minister said the reason for this outage had been identified and updates have been released to resolve the issue the government has clarified that the national informatic Center network is not affected by the outage have to look at more investigations different countries are now huddling together to find out what should be the approaches countries have taken cognizance the government of India has taken cognizance of I see almost in the entire corporate India where systems are not able to work together the operations of corporate India are getting impacted so it could have an impact upon the nation upon the national economy and upon the confidence and the morale of the digital stakeholders while it Engineers across the world rallied to minimize damage cyber Security Experts warn that such outages can have far-reaching effects especially if they last for an extended period Bureau report India today right we see that the problem is across the globe in London we're looking at Rail and flight services that have been hampered and let's not even begin with the London Stock Exchange trading has taken a big hit we do have India Today Lina joining us live from London Lina please take it away what's really been uh the detrimental effect of this Microsoft outage we know that normaly has been hit largely within the rail sector and the airlines is the airport functioning as normal what uh what are the steps the government right now Maring to take Naila I'm at the airport in terminal 3 there were long cues they are getting better now so they're not all flights that are impacted there are certain aines and certain flights selective impact of Microsoft outage these flights like the American Airlines flight some flights on British Airways to Denmark they have been they have been taken to another route so there are certain that are cancelled there are some that are delayed and there are some that are still hanging about figuring out what should be done with them so a different kind of impact and London airports would have different impact in fact different terminals have different impact Gat airport for example in London has been impacted fely there are cues that are going extending to three to four hours uh there in fact uh here I'm told by some of the people who are working that situation is getting in control and I can see the crowds on the airport are also reducing the lines have shortened and some of them have moved or if they have cancelled they have gone away of course those who have have their flight cancelled they have not been given any airport or travel Arrangements because the our staff is over and their systems are not working but this is Airlines uh trains also there have been some some train train links that have been impacted not all some ATMs they are saying that would they be impacted that people are turning up on ATM for money but not so much indeed something that has taken a lot of impact are the pharmacies or the GP surgeries now pharmacies I spoke to they told me that they're not able to download prescription they use a certain kind of software on Microsoft and they're not because the entire system has gone up and they have received an emails from myself saying that their system has been that their system is not working so the they have not been able to download prescription so what happens is when we go to a GP surgery which is a doctor which is a center first point of contact they give us a prescription which is digital now everything is digital they send it on the phone and the and we s a code now when we go and show a code to the pharmacy they will not be able to download that so they can't access any of their system so that is a huge problem for people who have receive medicines or who have an appointment to do while internal systems of the hospitals one of the doctors told me has not been impacted so much so it's very selective and therefore that's where the cures and everything emerges from but um proud St interestingly this little glitch doing where the bug that little bug is really they have deployed a fix crowd strike have deployed a fix and therefore this it is the the uh Improvement should be percolating and is percolating as we speak okay you're saying that there is a fix it's basically uh they were tempted to try and fix the problem with a through a fix if I could take this question to uh cidus John maybe cus you want to jump in on this what exactly does a fix mean we we hear Lina saying that their Microsoft has said that they've deployed a fix what exactly do they mean is this an actual solution that we're looking for or a permanent solution is yet to come so uh this is this could be temporary I mean I'm trying to understand what the fix is so basically whenever Windows your basic systems run into some kind of error or there complications these fixes are released by windows or Microsoft uh and these eventual fixes keep coming uh and in in this particular case we can understand that this fix is sort of a roll back of the complication that had affected the entire ecosystem and in order for us to understand what the fix is I mean these could be complicated codes it could be codes that written in some sort of an understanding whether the fix is going to fit immediately or not is something that we don't understand right now but yes when they say a fix has been released it is basically a piece of code that is being distributed across the globe and this basically will try to fix the system and bring it bring back noraly as we can understand okay so I'm going to really get to aush eladi who is our business today Tech today Editor to give us a little breakdown on what this really means are it's unbelievable to see a complete meltdown of the systems across the globe how did this one technical issue bring the entire world to a stand still here abolutely Naila you know we're talking about a fix but the real question mark here is what was the problem who is to blame everyone has been strapping this and I must say this as well I must conceed that we thought this was a Windows problem it's only a Windows problem because this cyber security firm crowd strike based in Austin Texas ended up launching an update early in the early hours of this or Friday morning which was meant for Windows if they done this for the other platforms maybe this could have gone wrong there as well but it went wrong on Windows because this update this patch was launched for Windows now crowdstrike the company has actually put out a statement where they've said that this is only happening on Windows and not happening with Mac or Linux like I was saying and they've reiterated that this is not a security incident or a cyber attack this is just a system failure but just being a system failure Naila is absolutely baffling because these are things which are usually check there's a whole a whole you know white hat a bunch of system mechanisms which are put in place to ensure that nothing goes wrong this was rolled out and and even though it was rolled out we're realizing that this has impacted Banks like you said Aviation sector Hospitality even Emergency Services went B broadcast networks the fact being that if any of them were using crowd strikes falcon uh security update that is where the problem was now the fix was simple it was there available on crowd strikes support page early on in the day as well all you had to do was boot your windows put it in safe mode then remove the file that was problematic and then obviously you know ensure that it's replaced and booted normally now where does the issue we can discuss this through the course of your show where does the issue then pan out and how does it unfold is it then a problem with the it the it teams in these companies or did Microsoft have anything to do with it Microsoft that was my question who's liable here who who takes responsibility for this catastrophic failure you know and that is something that we really must get to because if you go by Microsoft statement they essentially have also distanced themselves from this saying this is we are aware that there is a system with a third party software saying that this is Falcon and crowd strikes problem but then the people who are being impacted are the end users so if we look at different nodes in this this is more of a legal team problem than an IT problem at this point because the it fix was out publicly the legal teams would all be trying to understand what was that term in the agreement because think about IT Crowd strike is coming up with uh Security Solutions in simpler terms antivirus softwares end to-end Solutions making sure that nothing attacks your systems they are engaging with corporations like the airlines that were impacted the cues that you were showing earlier on the show and hospitals Emergency Services those people have in those organizations have end users who are actually being impacted by this this is this is almost and finally aush whatever said we're looking at the entire world and its government systems relying on uh just three major players here you have Microsoft Amazon and Google providing these systems uh all your eggs in one basket this is the result we see what what's the alternative AB NAA you know usually big tech companies whenever they are coming up with a new product you're right Amazon with Amazon web services Microsoft with Microsoft aure and Google with Google Cloud these are the three big services and I'll tell you what their market shares like AWS Amazon leads the pack with 31% followed by I think 25% with Microsoft aure and then 11% with Google Cloud these are the numbers we have here on Tech today now if you look at the amount that Microsoft has one is their Cloud platform but you need to understand that it was not just Enterprises using this even users who just use Windows you and I using it in office could have been impacted Gil was impacted yes so you know the the impact is far-reaching so the real question is could Microsoft have averted this also I just want to make one thing very clear you know we'll be this is the developing story and we are getting all the latest and and top updates here on the India Today network but this company crowd strike is no stranger to controversy this is the same uh you know the US elections and all the news that's coming in from the US that's ongoing this is the same company that Donald Trump spoke about in his conversations with Ukraine when 2016 meddling with us elections by Foreign actors was brought up trout strip was one of the particular firms that were named there so there's a lot of stuff to figure out about CR St but at this point they have said that they are fixing this and the patch is out there hope soon enough cuz it's also crippled our Indian uh Aviation system the airlines here are struggling to cope right now with manual uh check-ins looking at the share volumes of pass here domestically but thank you very much aush for breaking that down for us Cyrus John and Lina for that context now Australia is suffering and struggling airports there reeling under the same impact of This Global outage we heard voices coming in from there let's hear it their fl's been cancelled so now we're trying to find accommodation in Sydney which is not easy and daughters are trying to do that online and um then we'll have to try and get a flight home somehow somewhere sometime don't know it was very chaotic um so who ever arrived here they had no idea what's going on I otherwise was digital has now shifted into manual gear and Airlines though have assured the passengers at this point that there will be no cancellation grounding hasn't happened yet in India they are the ground staff in India is working tirelessly and relentlessly to restore stability but of course the question is how soon will this chaos end make no mistake this is of course a worldwide phenomenon not limited to India airports around the world right now witnessing similar scenes be it Paris be it Sydney Berlin United States United Kingdom Singapore flights abroad have literally been grounded as opposed to India they experience unprecedented ticketing failures booking failures checkin issues we've hardly ever seen a handwritten boarding pass this is possibly the first time that we've seen a hand written boarding pass in abundance this is of course a tip of the iceberg news from the banking sector is also just trickling in where customers claim that they aren't even able to transfer money thankfully that issue hasn't yet cropped up in India as yet but we are bracing for the worse of course preparing ourselves at the same time what do we know about the problem so far I'm going to take you through all those updates in this special let me first begin with a headlines Global it outage Services world wide India and Global Airlines hit Microsoft cyber security firm bug behind the outage Microsoft says resolution [Music] forthcoming Mega India Today impact upsc files firir against IAS probation Puja says attempted exam fraudulently cops book Puja kater under cheating and fraud [Music] K yatra dictat Showdown escalates Yogi Adian says all eer along the route to CER yatra have to display their name boards with the owner's names opposition says Yogi adityan promoting bigotry BJP allies from the ljp chak paswan jdu as well condemning this dictat by the up government emotional Donald Trump recalls the shooting horror reiterates the hand of God that saved him Trump calls Biden The Worst US president ever hit me I will tell you exactly what happened and you'll never hear it from me a second time because it's actually too painful to tell Bangladesh on the boil over 30 killed thousands injured in protests against the Hina shasa government over job quota that's 30% quota reserved for those who fought for independence of Bangladesh from Pakistan now unprecedented emplo unemployment rate in Bangladesh leading to youth protesting against shena's government [Music] [Music] all right big update on the Microsoft outage that's really crippled several sectors you have a a message that's now been issued by the civil aviation Ministry in India and the guidelines there underscores a manual backup system that's been implemented assuring people that the issue will be resolved at least in India as soon as possible civil aviation of thei the Civil Ministry of the civil aviation there in collaboration with AI has implemented manual backup system to maintain operational continuity the Civil Ministry and the AI closely monitoring the situation coordinating with Microsoft for Swift resolution this is an update coming in from the civil aviation Ministry that there is a backup system that they're currently working on and they're trying to swiftly resolve it and that specifically includes a collaboration with AI That's implemented a manual backup system to maintain operational continuity big development as a message coming in from the civil aviation Minister remember whatever said India has a huge influx of passengers into airports and if we have to shift the entire digital check-in system into manual uh gear it's going to be a herculan task of uh Assurance word of assurance coming in from the civil aviation Minister let's listen in Tech Sy instructions in airports across India let's cut across to our reporters we have all our reporters at different airports currently bringing us updates on what the situation is how crowded it is the agonizing wait for the passengers suag Roy joining us live from Kolkata we have Aishwarya paliwal from Delhi airport they kotak joining us from the Mumbai airport so ragy let me start with you what's happening at the Kolkata airport could could you elaborate has there been any word of advice given to passengers we know all Airlines have asked their passengers to arrive at the airports early because it's going to be a manual system of checkin take us through what's behind [Music] you well Nela you know the situation seems to have uh you know smoo up ever since you know since we have been reporting over here what we had seen uh initially at around let's say 132 uh the in the system has somewhere it has developed and it's it's it's falling into place right now you know this this chart that we are showing you the electronic one many were you know delayed it's not that you know the ones that were delayed uh uh it's been completely uh rectified or something but yes multiple of those delayed flights they are being uh you know B or it's it's being it's being uh you know being brought on track so uh the way we saw the things over here in the in the first hour when we came and there's a there's some sense of a transformation one thing that that is very important over here that you know these Digi yatra registration kiosks which are here they have been working and these were not really working in many of the airports in different parts of the country we'll ask this person over here in so we you know heard it from thees mouth these were down for a while in the afternoon then again uh the Indigo ones are not you know it's still down as he's been saying he's an airport Authority person uh these are Digi yatra uh you know kiosks one can you know take out a Digi slip and get you know smoothly enter sag I'm going to try and cut to awara who's also at the at one of the busiest airports in the world the Delhi indraa Gandhi International Airport we know is crowded at this point awara what's behind you what kind of uh Direction have the airlines given to their passengers have people got a message well let me tell you the chaos somewhat has subsided if we speak about the Delhi airport the boats which actually were showing no information just a couple of hours ago are now functioning properly but one thing that you will be able to notice is that most of the airlines they are in the check mode at the moment and that's because it's just one or two uh you know airlines that you are seeing which have been canceled and you know an airline fying from delh to theur has been has been canceled apart from that there's just one flight to jaur which has been delayed otherwise all of they mostly are working uh you know around the clock and they are making sure that the passengers reach the spot on time it's not just that you know let me also just show you quickly Naila the Q we could see Serpentine qes just almost 2 hours ago but now things have started moving smoothly so we can say that the C somewhat has subsided and the manual checking that's what Naila you were also speaking about the fact that the aviation Ministry is in touch with the AI that is the airport authorities of India so now they are working towards Shifting the gear and working towards manual things the serpentine cues have now uh you know drastically uh you know the the number of passengers in the que Naila have have you know one should I I'm sure you would agree with me one should really L the resilience of uh India and the Indian Airlines who bounced back so quickly maybe much before the uh the ones AB broad have cuz uh we're quite used to working with the manual system and we know that our ground staff have been working relentlessly and Round the Clock to ENT sure seamless Affair though it's not going to be seamless for sure because this is something that was never anticipated a huge crowds certainly but we're looking at 510 p.m. precisely we're g bringing you live coverage at 510 p.m. airports across India that was slightly chaotic about an hour ago have find I do finally see some kind of normaly so we're quite happy there as I'm going to come back to you cutting to Dave kotak joining us live from Mumbai theyve watched the scenes in Mumbai a at Mumbai airport have people started trickling in much earlier to their [Music] flight well yes uh customers have started going in gradually but a lot of customers from the outer Lounge to the serpentine queue to the exit area when they're trying to come out a few flights have been cancelled uh some people were trying to go to indor and bopal but they're very angry and they have lambasted Indigo saying that the airlines management system is absolutely pathetic you can see in terms of this is anything but smooth of course oper options have resumed but it's definitely Beyond smooth the serpentine cues only continue to grow longer more and more people keep getting added and as the day uh progresses more towards the evening a lot of people who were here on a business visit are also returning back and they delayed in fact a group just 5 minutes ago who came out from the airports inside Lounge they said they said that they waited inside for 3 hours and then they took another 1 hour to get back outside into the exit area they said that they are not communicating anything at this point in time no details are being given in fact even the basic courtesy to inform that that their flight was canceled was not given to them as of now no fresh information is available in terms of those whose flights have been delayed or rescheduled or cancelled as a matter of fact as to when the fresh schedule will come out but you can see once again behind me uh that the cisf is also taking a lot of time but uh things are slumping back to normaly but of course it will take a few hours until the system has been entirely restored we also saw images of people being issued handwritten boarding passes uh this comprises of the workingclass corporate crowd a lot of senior citizens a lot of children also uh going we saw through our visuals uh of course every everybody is very inconvenience because of this kind of a global outage and the software glitch that has disrupted services not just in Mumbai uh Bangalore and different parts of India but also across the world and you see that uh in fact in America a major part of operations have not yet even res well not comparing ourselves to America Indian Airlines have issued a warning and they've done it right in time asking for people to come to the airport much in advance to their scheduled flight cuz now check-in will happen manually did their online digital check-ins have been closed because of this technical glitch with the Microsoft system but what really is the problem awara uh Dave suag please do stay with us we're going to keep coming back to you but let's break it down exactly what this means for the people world over millions and their lives have been thrown out of gar as we see the Microsoft system has become faulty it appears that the issue is linked to cyber security failure with the crow Cloud strike Falcon and that's had a domino effect impacting major airlines Financial in institutions and even emergency services from delayed flights and manual check-ins at the airports to stalled Financial transactions and news broadcasts coming to a standstill this out outage here has really underscored vulnerabilities in the global digital infrastructure let's take a look at what exactly has transpired a massive Microsoft outage Unleashed havoc on computer systems across the world leaving mil millions of users worldwide unable to access critical applications the outage is possibly due to the failure of crowd strike Falcon a cyber security platform that provides Security Solutions for Microsoft Windows this is an issue with Microsoft's U you know partner firm cyber security firm which is crowd strike a crowd strike update which was meant essentially if you're getting a little technical u a falcon sense of which was meant to actually detect and prevent your systems from malware or this sort of an attack has actually crashed in terms of compromising what's happening with the larger Network so no this is not a Cyber attack it is genuinely a technical issue that crowd strike when I reached out to them are working on theyve taken cognizance that this issue stems from their Falcon sensor they're trying to fix it and Microsoft is also working with them also trying to figure out these are major corporations Banks Media Net Works Airlines everyone has come to uh a standstill and a grinding Hall so the the way that you essentially would do this is to divert traffic or to figure out if there are any fail safe mechanisms in place the outage impacted major airlines like American Airlines Delta spice jet Indigo vistara Air India among others several flights were delayed in India with Delhi bangaluru Kolkata punee and Mumbai airports facing the maximum brand the outage hit booking and check-in Services of several airlines in India forcing them to follow manual check-in and boarding processes at the airports Airlines also requested passengers to reach the airport early because all chose they don't have any answers a single person is taking more than I think 30 to 40 minutes how can they cover up with it and I was one of them who was just in front of the cube and the server goes down flight [Music] [Music] no one expected this we were all dependent on uh these systems which is amids Galileo all these systems which are dependent on Microsoft and uh other internet booking engines now uh but before all these system came we used to have a very good manual system I think uh passenger manifest is prepared and based on the passenger manifest Airlines can issue boarding cards manually uh it'll take a little more time and uh flights can go on there might be certain delays the worldwide it outage crippled Banks stock exchanges payment systems and Emergency Services several media organizations were Clueless when they were unable to Broadcast News Britain Sky News News Agency Associated Press Australia's ABC News faced systems failure meanwhile Union it minister ashin vnav in a statement said the government is in touch with Microsoft and its associates the minister said the reason for this outage had been identified and updates have been released to resolve the issue the government has clarified that the National informatic Center network is not affected by the outage have to look at more investigations different countries are now huddling together to find out what should be the approaches countries have taken cognizance the government of India has taken cognism of I see almost in the entire corporate India where systems are not able to work together the operations of corporate India are getting impacted so it could have an impact upon the nation upon the national economy and upon the confidence and the moral of the digital stakeholders while it Engineers across the world rallied to minimize damage cyber Security Experts warn that such outages can have far-reaching effects especially if they last for an extended period Bureau report India today we see that the problem is across the globe in London we're looking at Rail and flight services that have been hampered and let's not even begin with the London Stock Exchange trading has taken a big hit we do have India today's Lina joining us live from London Lina please take it away what's really been uh the detrimental effect of this Microsoft outage we know that normaly has been hit largely within the rail sector and the airlines is the airport functioning as normal what uh what are the steps the government right now maling to take Naila I'm at the airport and Terminal 3 they were long cues they are getting better now so they're not all flights that are impacted there are certain airines and certain flights The Selective impact of Microsoft outage these flights like the American Airlines flight some flights on British Airways to Denmark they have been they have been taken to another route so there are certain that are cancelled there are some that are delayed and there are some that are still hanging about figuring out what should be done with them so a different kind of impact and London airports would have different impact in fact different terminals have different gck airport for example in London has been impacted hugely there are FES that are going extending to three to four hours there in fact here I'm told by some of the people who are working that situation is getting in control and I can see the crowds on the airport are also reducing the lines have shortened and some of them have moved or if they have cancelled they have gone away of course those who have have their right cancelled they have not been given any airport or travel Arrangements because the staff is over and their systems are not working but this is Airlines uh trains also there have been some train train links that have been impacted not all some ATMs they are saying that would they be impacted that people are turning up on ATM for money but not so much indeed something that has taken a lot of impact are the pharmacies or the GP surgeries now pharmacies I spoke to they told me that they're not a to download prescription they use a certain kind of software on Microsoft and they're not because the entire system has gone up and they have received an email from maros saying that their system has been that their system is not working so the they have not been able to download prescription so what happens is when we go to a GP surgery which is a doctor which is a the first point of contact they give us a prescription which is digital now everything is digital they send it on the phone and the and we saw a code now when we go and show a code to the pharmacy they will not be able to download that so they can't access any of their system so that is a huge problem for people who have received medicines or who have an appointment to do while internal systems of the hospitals one of the doctor told me has not been impacted so much so it's very selective and therefore that's where the cures and everything emerges from but um croud stri they were doing where the bug that little bug is really they have deployed a fix crowd strike have deployed a fix and therefore this it is the the Improvement should be percolating and is percolating as we speak okay you're saying that there is a fix it's basically uh they were tempted to try and fix the problem with a through a fix if I could take this question to uh Cyrus John maybe Cyrus you want to jump in on this what exactly does a fix mean we we hear Lina saying that their Microsoft has said that they've deployed a fix what exactly do they mean is this an actual solution that we looking for or a permanent solution is yet to come so uh this is this could be temporary I mean I'm trying to understand what the fix is so basically whenever Windows your basic systems run into some kind of error or there complications these fixes are relased by windows or Microsoft and these eventual fixes keep coming uh and in in this particular case we can understand that this fix is sort of a roll back of the complications that had affected the entire ecosystem and in order for us to understand what the fix is I mean this could be complicated codes it could be codes that are written in some sort of an understanding but whether the fix is going to affect immediately or not is something that we don't understand right now but yes when they say a fix has been released it is basically a piece of code that is being distributed across the globe and this basically will try to fix the system and bring it bring back noraly as we can understand okay so I'm going to really get to uh aush eladi who is our business today Tech today Editor to give us a little breakdown on what this really means aush it's unbelievable to see a complete meltdown of the systems across the globe how did this one technical issue bring the entire world to a stand still here abolutely Naila you know we're talking about a fix but the real question mark here is what was the problem who is to blame everyone has been strapping this and I must say this uh as well I must conceive that we thought this was a Windows problem it's only a Windows problem because this cyber security firm crowd strike based in Austin Texas ended up launching an update early in the early hours of this or Friday morning which was meant for Windows if they' done this for the other platforms Maybe this could have gone wrong there as well but it went wrong on Windows because this update this patch was launched for Windows now crowdstrike the company has actually put out a statement where they've said that this is only happening on Windows and not happening with Mac or Linux like I was saying and they've reiterated that this is not a security incident or a Cyber attack this is just a system failure but just being a system failure Aila is absolutely baffling because these are things which are usually check there's a whole a whole you know white hat a bunch of system mechanisms which are put in place to ensure that nothing goes wrong this was rolled out and and even though it was rolled out we're realizing that this is impacted Banks like you said Aviation sector Hospitality even Emergency Services where and broadcast networks the fact being that if any of them were using crowd strikes Falcon uh security update that is where the problem was now the fix was simple it was there available on crowd strikes support page early on in the day as well all you had to do was boot your windows put it in safe mode then remove the file that was problematic and then obviously you know ensure that it's replaced and booted normally now where does the issue we can discuss this through the course of your show where does the issue then pan out and how does it unfold is it then a problem with the it the it teams in these companies or did Microsoft have anything to do with it Microsoft that was my question who's liable here who who takes responsibility for this catastrophic failure you know and that is something that we really must get to because if you by Microsoft statement they essentially have also distanced themselves from this saying this is we are aware that there is a system with a third party software saying that this is Falcon and crowd strikes problem but then the people who are being impacted are the end users so if we look at different nodes in this this is more of a legal team problem than an IT problem at this point because the it fix was out publicly the legal teams would all be trying to understand what was that term in the agreement because think about IT Crowd strike is coming up with uh Security Solutions in simpler terms antivirus softwares end to-end Solutions making sure that nothing attacks your systems they are engaging with corporations like the airlines that were impacted the cues that you were showing earlier on the show and hospitals Emergency Services those people have end those organizations have end users who are actually being impacted by this this is this is almost and finally aush whatever said we're looking at the entire world and its government systems relying on just three major players here you have Microsoft Amazon and Google providing these systems uh all your eggs in one basket this is the result we see what what's the alternative Naila you know usually big tech companies whenever they are coming up with a new product you're right Amazon with Amazon web services Microsoft with Microsoft aure and Google with Google Cloud these are the three big services and I'll tell you what their market shares like AWS Amazon leads the pack with 31% followed by I think 25% with Microsoft is and then 11% with Google Cloud these are the numbers we have here on Tech today now if you look at the amount that Microsoft has one is the cloud platform but you need to understand that it was not just Enterprises using this even users who just use Windows you and I using it in office could have been impacted Gmail was impacted yes so you know the the impact is far reaching so the real question is could Microsoft have averted this also I just want to make one thing very clear you know we'll be this is a developing story and we are getting all the latest and and top updates here on the India Today network but this company crowd strike is no stranger to controversy this is the same uh you know the US elections and all the news that's coming in from the US that's ongoing this is the same company that Donald Trump spoke about in his conversations with Ukraine when 2016 meddling with us elections by Foreign actors was brought up trout stri was one of the particular firms that were named there so there's a lot of stuff to figure out but at this point they have said that they are fixing this and the patch is out there soon enough CU it's also crippled our Indian uh Aviation system the airlines here are struggling to cope right now with manual uh check-ins looking at the share volumes of passengers here domestically but thank you very much aayush for breaking that down far as Cyrus John and linaa uh for that context now Australia is suffering and struggling airports there reeling under the same impact of This Global outage we heard voices coming in from there let's hear it our flight's been cancelled so now we're trying to find accommodation in Sydney which is not easy and daughters are trying to do that online and um then we'll have to try and get a flight home somehow somewhere sometime don't know it was very caotic um sorry whoever arrived here they had no idea what's going on I worst digital has now shifted into manual gear and Airlines though have assured the passengers at this point that there will be no cancellation grounding hasn't happened yet in India they are the ground staff in India is working tirelessly and relentlessly to restore stability but of course the question is how soon will this chaos end make no mistake this is of course a worldwide phenomenon not limited to India airports around the world right now witnessing similar scenes be it Paris be it Sydney Berlin United States United Kingdom Singapore flights abroad have literally been grounded as opposed to India they experience unprecedented ticketing failures booking failures check-in issues we've hardly ever seen a handwritten boarding pass this is possibly the first time that we've seen a handwritten boarding pass in abundance this is of course a tip of the iceberg news from the banking sector is also just trickling in where customers claim that they aren't even able to transfer money thankfully that issue hasn't yet cropped up in India as yet but we are bracing for the worst of course preparing ourselves at the same time what do we know about the problem so far I'm going to take you through all those updates in this special let me first begin with the headlines Global it outage Services worldwide India and Global Airlines hit Microsoft cyber security firm bug behind the outage Microsoft says resolution forthcoming [Music] Mega India Today impact upsc files F against IAS probationer Puja says attempted exam fraudulently cops book Puja Kadar under cheating and [Music] fraud C yatra dictat Showdown escalates Yogi adiat says all eies along the route to card yatra have to display their name boards with the owner's names opposition says Yogi adityan promoting bigotry BJP allies from the ljp chak paswan jdu as well condemning this dictat by the up government emotional Donald Trump recalls the shooting horror reiterates the hand of God that saved him Trump calls Biden The Worst US president ever hit me I will tell you exactly what happened and you'll never hear it from me a second time because it's actually too painful to tell Bangladesh on the boil over 30 killed thousands injured in protests against the Hina shik hassa government over job quota that's 30% quota reserved for those who fought for independence of Bangladesh from Pakistan now unprecedented emplo unemployment rate in Bangladesh leading to youth protesting against shena's government all right big update on the Microsoft outage that's really crippled several sectors you have and a message that's now been issued by the civil aviation Ministry in India and the guidelines there underscores a manual backup system that's been implemented assuring people that the issue will be resolved at least in India as soon as possible civil aviation of the the Civil Ministry of the civil aviation there in collaboration with AI has implemented manual backup system to maintain operational continuity the Civil Ministry and the AI closely monitoring the situation coordinating with Microsoft for Swift resolution this is an update coming in from the civil aviation Ministry that there is a backup system that they're currently working on and they're trying to swiftly resolve it and that specifically includes a collaboration with AI That's implemented a manual backup system to maintain operational continuity big development as a message coming in from the civil aviation Ministry remember whatever said India has a huge influx of passengers into airports and if we have to shift the entire digital check-in system into manual uh gear it's going to be a herculine task of uh Assurance word of assurance coming in from the civil aviation Minister let's listen in Sy instructions in airports across India let's cut across to our reporters we have all our reporters at different airports currently bringing us updates on what the situation is how crowded it is the agonizing weight for the passengers suag Roy joining us live from Kolkata we have iswara paliwal from Delhi airport Dave kotak joining us from the Mumbai airport so ragy let me start with you what's happening at the Kolkata airport could could you elaborate has there been any word of advice given to passengers we know all Airlines have asked their passengers to arrive at the airports early because it's going to be a manual system of checkin take us through what's behind [Music] you well Nel you know the situation seems to have uh you know smoothing up ever since you know since we have been reporting over here what we had seen initially at around let's say 132 uh the in the system has somewhere it has developed and it's it's it's falling into place right now you know this this chart that we are showing you the electronic one many were you know delayed it's not that you know the ones that were delayed uh uh it's been completely uh rectified or something but yes multiple of those delayed flights they are being uh you know boed or it's it's being it's being uh you know being brought on track so uh the way we saw the things over here in the in the first hour when we came and there's a there there's some sense of a transformation one thing that that is very important over here that you know these uh Digi yatra registration kiosks which are here they have been working and these were not really working in many of the airports in different parts of the country we'll ask this person over here so we you know heard it from the horses mouth these were down for a while in the afternoon then again uh the Indigo ones are not you know it's still down as he's been saying he's an airport Authority person uh these are Digi yatra uh you know kiosk so one can you know take out a d slip and get you know smoothly enter I'm going to try and cut to who is also at the at one of the busiest airports in the world the Delhi indraa Gandhi International Airport we know is crowded at this point awara what's behind you what kind of uh Direction have the airlines given to their passengers have people got a message let me tell you the chaos somewhat has subsided if we speak about the Delhi airport the boards which actually were showing no information just a couple of hours ago are now functioning properly but one thing that you will be able to notice is that most of the airlines they are in the checkin mode at the moment and that's because it's just one or two uh you know airlines that you are seeing which have been canceled and you know an airline flying from Delhi to deur has been has been canceled apart from that there's just one flight to jort which has been delayed otherwise all of them mostly are working uh you know around the clock and they are making sure that the passengers reach the spot on time it's not just that you know let me also just show you quickly Naila the que we could see Serpentine qes just almost to 2 hours ago but now things have started moving smoothly so we can say that the chaos somewhat has subsided and the manual checking that's what Naila you were also speaking about the fact that the aviation Ministry is in touch with the AI that is the airport authorities of India so now they are working towards Shifting the gear and working towards manual things the serpentine cues have now uh you know drastically uh you know the the number of passengers in the qila have have you know one should I I'm sure you agree with me one should really the resilience of uh India and the Indian Airlines who bounced back so quickly maybe much before the uh the ones abroad have cuz uh we are quite used to working with the manual system and we know that our ground staff have been working relentlessly and Round the Clock to ensure a seamless Affair though it's not going to be seamless for sure because this is something that was never anticipated huge crowds certainly but we're looking at 510 p.m. precisely we're g bringing you live coverage at 510 p.m. airports across India that was slightly chaotic about an hour ago have find I do finally see some kind of normal SE so we're quite happy there as I'm going to come back to you cutting to Dave kotak joining us live from Mumbai Dave what's the scenes in Mumbai a at Mumbai airport have people started trickling in much earlier to their [Music] flight well yes uh customers have started going in gradually but a lot of customers from the outer Lounge to the serpentine que to the exit area when they're trying to come out a few flights have been cancelled some people were trying to go to indor and bopal but they're very angry and they have lambasted Indigo saying that the airlines management system is absolutely pathetic you can see in terms of this is anything but smooth of course operations have resumed but it's definitely Beyond smooth the serpentine cues only continue to grow longer more and more people keep getting added and as the day uh progresses more towards the evening a lot of people who were here on a business visit are also returning back and they delayed in fact a group uh just 5 minutes ago who came out from the airports inside Lounge they said they said that they waited inside for 3 hours and then they took another 1 hour to get back outside into the exit area they said that they are not communicating anything at this point in time no details are being given in fact even the basic courtesy to inform that that their flight was cancelled was not given to them as of now no fresh information is available in terms of those whose flights have been delayed or rescheduled or cancelled as a matter of fact as to when the fresh schedule will come out but you can see once again behind me uh that the cisf is also taking a lot of time but uh things are slumping back to normaly but of course it will take a few hours until the system has been entirely restored we also saw images of people being issued handwritten boarding passes uh this comprises of the working class corporate crowd a lot of senior citizens a lot of children also uh going we saw through our visuals uh of course every everybody is very inconvenience because of this kind of a global outage and the software glitch that has disrupted services not just in Mumbai uh Bangalore and different parts of India but also across the world and you see that uh in fact in America uh a major part of operations have not yet even resumed as not comparing ourselves to America Indian lines have issued a warning and they've done it right in time asking for people to come to the airport much in advance to their scheduled flight cuz now check-in will happen manually their online digital check-ins have been closed because of this technical glitch with the Microsoft system but what really is the problem awara uh Dave suag please do stay with us we're going to keep coming back to you but let's break it down exactly what this means for the people world over millions and their lives have been thrown out of gear as we see the Microsoft system has become faulty it appears that the issue is linked to cyber security failure with the cloud strike Falcon and that's had a domino effect impacting major airlines financial institutions and even emergency services from delayed flights and manual check-ins at the airports to stalled Financial transactions and news broadcasts coming to a standstill this out outage here has really underscored vulnerabilities in the global digital infrastructure let's take a look at what exactly has transpired a massive Microsoft outage Unleashed havoc on computer systems across the world leaving millions of users worldwide unable to access critical applications the outage is possibly due to the failure of proud strike Falcon a cyber security platform that provides Security Solutions for Microsoft Windows this is an issue with Microsoft's U you know partner firm cyber security firm which is crowd strike a crowd strike update which was meant essentially if you're getting a little technical uh a falcon sensor which was meant to actually detect and prevent your systems from malware or this sort of an attack has actually crashed in terms of compromising what's happening with the larger Network so no this is not a Cyber attack it is genuinely a technical issue that crowd strike when I reached out to them are working on theyve taken cognizance that this issue stems from their Falcon sensor they're trying to fix it and Microsoft is also working with them also trying to figure out these are major corporations Banks media networks Airlines everyone has come to uh a stand and a grinding Hall so the the way that you essentially would do this is to divert traffic or to figure out if there are any fail safe mechanisms in place the outage impacted major airlines like American Airlines Delta spice jet Indigo vistara Air India among others several flights were delayed in India with Delhi bangaluru Kolkata Pune and Mumbai airports facing the maximum brunt the outage hit booking and check-in Services of several airlines in India forcing them to follow manual check-in and boarding processes at the airports Airlines also requested passengers to reach the airport early was all CHS they don't have any answers a single person is taking more than I think 30 to 40 minutes how can they cover up with it and I was one of them who was just in front of the cube and the server goes [Music] [Music] no one expected this we were all dependent on uh these systems which is amids Galileo all these systems which are dependent on Microsoft and uh other internet booking engines now uh but before all these systems came we used to have a very good manual system I think uh passenger manifest uh is prepared and based on the passenger manifest Airlines can issue boarding cards manually uh it'll take a little more time and uh flights can go on there might be certain delays the worldwide it outage crippled Banks stock exchanges payment systems and Emergency Services several media organizations were clueless when they were unable to Broadcast News Britain Sky News News Agency Associated Press Australia's ABC News faced systems failure meanwhile Union it minister ashin vnav in a statement said the government is in touch with Microsoft and its associates the minister said the reason for this outage had been identified and updates have been released to resolve the issue the government has clarified that the national informatic Center network is not affected by the outage have to look at more investigations different countries are now huddling together to find find out what should be the approaches countries have taken cognizance the government of India has taken cognizance of I see almost in the entire corporate India where systems are not able to work together the operations of corporate India are getting impacted so it could have an impact upon the nation upon the national economy and upon the confidence and the morale of the digital stakeholders while it Engineers across the world rallied to minimize damage cyber Security Experts warn that such outages can have far-reaching effects especially if they last for an extended period Bureau report India today we see that the problem is across the globe in London we're looking at Rail and flight services that have been hampered and let's not even begin with the London Stock Exchange trading has taken a big hit we do have India today's Lina joining us live from London Lina please take it away what's really been uh the detrimental effect of this Microsoft outage we know that normaly has been hit largely within the rail sector and the airlines is the airport functioning as normal what uh what are the steps the government right now Ming to take Nila I'm at the airport in terminal 3 they were long cues they are getting better now so they're not old flights that are impacted there are certain a and certain flights a selective impact of micros of outage these flights like the American Airlines flight some flights on British Airways to Denmark they have been they have been taken to another route so there are certain that are cancelled there are some that are delayed and there are some that are still hanging about figuring out what should be done with them so a different kind of impact and London airports would have different impact in fact different terminals have different impact gck airport for example in London has have been impacted hugely there are FES that are going extending to three to four hours there in fact here I told by some of the people who are working that situation is getting in control and I can see the crowds on the airport are also reducing the lines have shortened and some of them have moved or if they have canceled they have gone away of course those who have have their right canell they have not been given any airport or travel Arrangements because the staff is over and their systems are not working but this is Airlines uh trains also there have been some train train Lings that have been impacted not all some ATMs they are saying that would they be impacted that people are turning up on ATM for money but not so much indeed something that has taken a lot of impact are the pharmacies or the GP surgeries now pharmacies I spoke to they told me that they're not able to download prescription they use a certain kind of software on Microsoft and they're not because the entire system has gone up and they have received an email from Microsoft saying that their system has been H the system is not working so the they have not been able to download prescription so what happens is when we go to a GP surgery which is a doctor which is a center first point of contact they give us a prescription which is digital now everything is digital they send it on the phone and the and we s a code now when we go and show a code to the pharmacy they will not be able to download that so they can't access any of their system so that is a huge problem for people who have receive medicines or who have an appointment to do while internal systems of the hospitals one of the doctor told me has not been impacted so much so it's very selective and therefore that's where the cures and everything emerges from but um proud stri little glitch they were doing where the bug that little bug they have deployed a fix crowd strike have deployed a fix and therefore this it is the the Improvement should be percolating and it's percolating as we speak okay you're saying that there is a fix it's basically uh they've attempted to try and fix the problem with a through a fix if I could take this question to uh Cyrus John maybe Cyrus you want to jump in on this what exactly does a fix mean we we hear Lina saying that their Microsoft has said that they've deployed a fix what exactly do they mean is this an actual solution that we're looking for or a permanent solution is yet to come so uh this is this could be temporary I mean I'm trying to understand what the fix is so basically whenever Windows your basic systems run into some kind of error there complications these fixes are released by windows or Microsoft uh and these eventual fixes keep coming uh and in in this particular case we can understand that this fix is sort of a roll back of the complications that had affected the entire ecosystem and in order for us to understand what the fix is I mean these could be complicated codes it could be codes that are written in some sort of an understanding whether the fix is going to fit immediately or not is something that we don't understand right now but yes when they say a fix has been release it is basically a piece of code that is being distributed across the globe and this basically will try to fix the system and bring it bring back normaly as we can understand okay so I'm going to really get to aush eladi who is our business today Tech today Editor to give us a little breakdown on what this really means aayush it's unbelievable to see a complete meltdown of the systems across the globe how did this one technical issue bring the entire world to a stand still here absolutely Naila you know we're talking about a fix but the real question mark here is what was the problem who is to blame everyone has been strapping this and I must say this as well I must con that we thought this was a Windows problem it's only a Windows problem because this cyber security firm crowd strike based in Austin Texas ended up launching an update early in the early hours of this or Friday morning which was meant for Windows if they done this for the other platforms maybe this could have gone wrong there as well but it went wrong on Windows because this update this patch was launched for Windows now crowdstrike the company has actually put out a statement where they've said that this is only happening on Windows and not happening with Mac or Linux like I was saying and they've reiterated that this is not a security incident or a Cyber attack this is just a system failure but just being a system failure in Aila is absolutely baffling because these are things which are usually check there's a whole a whole you know white hat a bunch of system mechanisms which are put in place to ensure that nothing goes wrong this was rolled out and and even though it was rolled out we realizing that this is impacted Banks like you said Aviation sector Hospitality even emergency and broadcast networks the fact being that if any of them were using crowd strikes Falcon uh security update that is where the problem was now the fix was simple it was there available on crowd strikes support page early on in the day as well all you had to do was boot your windows put it in safe mode then remove the file that was problematic and then obviously you know ensure that it's replace and Boot It normally now where does the issue we can discuss this through the course of your show where do the issue then pan out and how does it unfold is it then a problem with the it the it teams in these companies or did Microsoft have anything to do with it that was my question who's liable here who who takes responsibility for this catastrophic failure you know and that is something that we really must get to because if you go by Microsoft statement they essentially have also distanced themselves from this saying this is we are aware that there is a system with a third party software saying that this is Falcon and crowd strike problem but then the people who are being impacted are the end users so if we look at different nodes in this this is more of a legal team problem than an IT problem at this point because the it fix was out publicly the legal teams would all be trying to understand what was that term in the agreement because think about IT Crowd strike is coming up with uh Security Solutions in simpler terms antivirus softwares end to end Solutions making sure that nothing attacks your systems they are engaging with corporations like the airlines that were impacted the that you were showing earlier on the show and hospitals Emergency Services those people have end those organizations have end users who are actually being impacted by this this is this is almost and finally aush whatever said we're looking at the entire world and its government systems relying on uh just three major players here you have Microsoft Amazon and Google providing these systems uh all your eggs in one basket this is the result we see what what's the alternative AB NAA you know usually big tech companies whenever they are coming up with a new product you're right Amazon with Amazon web services Microsoft with Microsoft asure and Google with Google Cloud these are the three big services and I'll tell you what their market shares like AWS Amazon leads the pack with 31% followed by I think 25% with Microsoft aure and then 11% with Google Cloud these are the numbers we have here on Tech today now if you look at the amount that Microsoft has one is their Cloud platform but you need to understand that it was not just Enterprises is using this even users who just use Windows you and I using it in office could have been impacted was impacted yes so you know the the impact is far reaching so the real question is could Microsoft have averted this also I just want to make one thing very clear you know we'll be this is the developing story and we are getting all the latest and and top updates here on the India Today network but this company crowd strike is no stranger to controversy this is the same uh you know the US elections all the news that's coming in from the US that's ongoing this is the same company that Donald Trump spoke about in his conversations with Ukraine when 2016 meddling with us elections by Foreign actors was brought up trout strike was one of the particular firms that were named there so there's a lot of stuff to figure out about CR stri but at this point they have said that they are fixing this and the patch is out there microft it's soon enough cuz it's also crippled our Indian uh Aviation system the Airlines here are struggling to cope right now with manual uh check-ins looking at the share volumes of passengers here domestically but thank you very much aayush for breaking that down for as Cyrus John and Lina uh for that context now Australia is suffering and struggling airports there reeling under the same impact of This Global outage we heard voices coming in from there let's hear it their Flo's been cancelled so now we're trying to find com ation in Sydney which is not easy and daughters are trying to do that online and um then we'll have to try and get a flight home somehow somewhere sometime don't know it was very chaotic um sry whoever arrived here they had no idea what's going on I mean otherwise worst digital has now shifted into manual gear and Airlines though have assured the passengers at this point that there will be no cancellation grounding hasn't happened yet in India they are the ground staff in India is working tirelessly and relentlessly to restore stability but of course the question is how soon will this chaos end make no mistake this is of course a worldwide phenomenon not limited to India airports around the world right now witnessing similar scenes be it Paris be it Sydney Berlin United States United Kingdom Singapore flights abroad have literally been grounded as opposed to India they experience unprecedented ticketing failures booking failures checking issues we've hardly ever seen a handwritten boarding pass this is possibly the first time that we've seen a handwritten boarding pass in abundance this is of course a tip of the iceberg news from the banking sector is also just trickling in where customers claim that they aren't even able to transfer money thankfully that issue hasn't yet cropped up in India as yet but we are bracing for the worst of course preparing ourselves at the same time what do we know about the problem so far I'm going to take you through all those updates in this special let me first begin with with the headlines Global it outage Services worldwide India and Global Airlines hit Microsoft cyber security firm bug behind the outage Microsoft says resolution [Music] forthcoming Mega India Today impact upsc files F against IAS proba Puja says attempted exam fraudulently cops book Puja Kar under cheating and [Music] fraud C yatra dictat Showdown escalates Yogi adityan says all eer along the route to C yatra have to display their name boods with the owner names opposition says Yogi adityan promoting bigotry BJP allies from the ljp chak paswan jdu as well condemning this dictat by the up government emotional Donald Trump recalls the shooting horror reiterates the hand of God that saved him Trump calls Biden The Worst US president ever hit me I will tell you exactly what happened and you'll never hear it from me a second time because it's actually too painful to tell Bangladesh on the boil over 30 killed thousands injured in protests against the Hina shik hassa government over job qua that's 30% quota reserved for those who fought for