Etiquette Coach William Hanson's Most Embarrassing Story | Jack Whitehall's Safe Space

- I think the most embarrassed I was looking back at last year. - Yes. - It was the week of my wedding. So obviously I was quite tense and I had a new sofa being delivered. Now I hadn't elected for the new sofa to come that week. - Right. - It was also the week that I was getting married also. We sadly lost the queen. So it was very mixed emotions for me, emotions were all over the shop. - Right. - And the company phoned up on the morning that the sofa was being delivered to say, we'll be with you between eight and one. We'll give you a phone call when we're half an hour away. That sort of procedure. - So far so good. - Yeah, that was very nice. And anyway, then they phoned about an hour later saying, we'll be with you in half an hour. Then an hour went past, there was no sofa. They phoned again. Oh, we're with you in 15 minutes. Okay. Half an hour went past, still no sofa. Then they phoned up and said, oh, we're outside. We're by the BP garage. There's no BP garage near where I live. - Oh dear. - So they said, oh, "I think we're, oh, we're actually half an hour away", five minutes later they, I guess another phone call from, not them, from their head office, Bristol Number said, "oh, I'm so sorry Mr. Hanson", but your sofa from Soho home, which sounds great in a Bristol accent is not gonna be with you today 'cause the driver has been blue lighted to hospital. He's gone into cardiac arrest in the van and he is being taken off. And I, but five minutes ago, five minutes ago it was come, they were fine. So within five minutes, I mean, it's fantastic for ambulance waiting times if it's true because they're off the go. - Did he see the petrol prices at the BP garage? - Yes, exactly. - They just sent him into cardiac arrest. - That was it. So anyway, he said, they said it was a Saturday and they said, okay, we'll be delivering your sofa on Tuesday. I said, why? Like, that's two whole days. Oh, we don't work Sunday or Mondays. Yeah, pass the problem onto the consumer. - They don't work Mondays? - No, I know. What a lovely job. Anyway, and this was an external courier company. We should just point out. And anyway, on the Tuesday, I said, okay, well I can't really do Tuesday, it's my wedding rehearsal on that day. And they said, well that's, that's the only slot we've got. But then I get married, then I go on honeymoon. I need the sofa, I've got family coming. I need a sofa please. - I can't be stood for four days. - Exactly and it's fine for all the national anthems on television with the queen, but other than that it's not good. So they, anyway, they promised okay. Between eight and one on Tuesday. I said, okay, I'd just like to let you know I'm going to miss my wedding rehearsal for this. My husband now will go, but I will miss it. - My husband will go as in? - Well he wasn't married at the time, but my, no, fiance will go to the wedding rehearsal. - Oh, I thought you meant as in he's gonna leave me. - [William] Oh no. - I thought he was trying to lay it on thick. - I'm only marrying you for the sofa, no. - If you don't deliver this sofa, he's gone. He's out the door. - Anyway, so then they, I promise Mr. Hanson to be with you on Tuesday. Get to Tuesday, restart this routine again. We'll be with you between eight and one. We'll phone you half an hour away. Then at nine o'clock I get another phone call from that Bristol number. "I'm so sorry Mr. Hanson, but we actually won't be able to deliver your sofa today. We haven't actually taken possession of your sofa". (gasping) - And I, at this point, I dropped to the floor. The rug was pulled back ready for the sofa delivery and all the emotion and stress of the wedding and everything else was going. I came out and I broke down in disproportionate amount of tears on the phone. - So you're Michael Whitehall [unintelligible] in the moment. - Yes, and I said, "I'm missing my wedding rehearsal for this". And I did at one point, I think said "the Queen has just died". (laughter) And she didn't know what to do. And she kept "Mr. Hanson breathe, Mr. Hanson, breathe". And she then after trying to calm me down, went "hold on, hold on". And puts me on hold for three minutes. I am an absolute fuss of tears thinking, I dunno how I'm going to tell Mikey, my husband now, what is going on? And she comes back on the line and says, "Mr. Hanson, I'm so sorry I've mixed up with another customer". I'll be with you in 10 minutes. - Oh no. - And then it turned up 10 minutes later. (laughter) And I have lost all dignity to this poor woman. - It's a lovely sofa. - The Queen is dead! - It's worth it. (laughter) As I said to my now husband, it is the nicest thing I've sat on all week. So it's lovely. Which he was very touched with. Other than that, I was fine leading up to the wedding. - Wow. - [William] I like to think. - But it's probably helped, having that release before, yeah? - [William] Yes. - Did you cry at the wedding? - Did I cry at the wedding? Yes I did, yes. - Did you cry more at the wedding or at the news that you weren't gonna get your sofa on Tuesday? - The sofa, it was a different type of emotion. - It was a different type, yeah. - It was rage. - Right. - And stress. - Yeah. - God, I'd have been livid. - But a sofa's for life, husbands may come and go. - Exactly, yes. And hey, they refunded the 35 pound delivery fee. - Oh. - Which I thought they could have done more. - And the driver pulled through in the end. - Yeah.