Cybersecurity expert explains what caused Microsoft outage

CBS News Miami's Morgan Riner picks up our team coverage live from Miami International Airport Morgan what can you tell us a little chaotic there yeah just a little but mayor I'll first you know I promis everyone about 30 minutes ago that coming up at this hour I would be speaking to a cyber security expert and I keep my promises he is here next to me now joining me live this is Andre he is the CEO of his own cyber security company Andre let's just start with what exactly is going on well it's unfortunate um basically you have a software company they do advaned Enterprise anti virus it's called crowd strike they're in about at least half of the Fortune 500 companies and what we have is that according to the reports they push a software update which is very normal every day they push updates and this update unfortunately had a conflict with the Windows operating system and it crashed all of the computers wow so all morning long I've been talking to some angry passengers and some of them several have actually mentioned they believe this was a hack any indication on your part that could have been played a role here well so the CEO of crow strike has already come out and says look we know exactly what the problem is we work with Microsoft we have a um way to reverse this there's no indication that is a Cyber attack and you were telling me earlier which you know I find very interesting I think passengers deserve to know how long do you think it's going to take to get everything back in order well and the steps that Microsoft and chry strike have to do now is because these computers are essentially not online they can't just have an IT professional run an update to reverse what just happened they have to literally go computer by computer an IT professional computer by computer to reverse this and that's going to take a long time so I could easily see this being days or weeks of systems down from the airlines to the banks the apps on your phone have we ever seen anything like this I have not in 20 years I've been doing this this is the worst I've seen wow something else that we were talking about uh just the huge impact this is having how is it that just one software update could impact everything from Banks to Media us we were having issues this morning to Airlines planes across the globe being grounded how is it that one piece of technology has such a large impact like this know it's weird because crowd strike is a very respectable company and when they do these type of updates they test and they test and they test in all different environments so someone really dropped the ball someone truly made a mistake because this should not have happened thank you so much for joining us we appreciate your Insight I do want to give you a look now at what is going on here at the airport I teased to it earlier this is the Delta line and it is long it would take several minutes for us to walk all the way down there um it goes for a while now a lot of the passengers in this line obviously are upset by what is going on these passengers here were told by a gate agent that came out about 30 minutes ago that the only people that should be getting in line at this hour are those who have flights before noon anyone who has a flight that's scheduled to leave after noon is not allowed to get into this line just yet um we've been looking at the boards all morning long a lot of the incoming flights are delayed obviously because of what is going on which will then impact the flights that are leaving afterwards um so in other areas of this airport which we been walking around all morning long for example we were at Spirit not too long ago where I did see police officers talking to a group of people we were told there that the ticket counters were shut down no one was talking to anyone and so several frustrated passengers actually broke in I was told broke into to one of the offices on the lower level trying to get some answers and when I got there there was a crowd of people outside of that office with police officers gate agents came out to talk to everyone and then said okay we will be opening up the ticket calter and everyone rushed over there so I think a lot of the anger this morning is coming from the lack of information and this is something that Andre and I were talking about before I went live on TV you know all morning long I was seeing people come in and their phones were saying that their flights were still on time you know we had someone come in that had an 8:20 flight I spoke to him at 7:45 H said that his was still on time and he believes that is also part of this issue it's that their phone updates are not working through the Airlines and so that is why a lot of people are not getting those updates on their phone we will be here throughout the morning we'll keep an eye on these long lines hopefully they get better but Delta for one has said to expect delays and cancellations throughout the day for now I'm live at Miami International Airport Morgan Riner CBS News Miami